How to cancel New Masters Academy and avoid unwanted charges

What is New Masters Academy

New Masters Academy is an online art education platform that delivers structured video lessons, drawing practice, and technical training for both traditional and digital art disciplines. The service operates on a subscription model, billing members monthly in United States dollars and converting to Malaysian Ringgit at your card issuer's exchange rate (approximately RM4.72 per USD 1.00). Members access a library of lessons, practice materials, and depending on their plan tier, live instruction sessions.

How the platform works

You subscribe to one of three paid tiers-Library Plan, Library+ Plan, or Live Plan-and gain immediate access to course content on the web portal. The service is managed entirely online; there is no physical office in Malaysia. Billing occurs automatically each month on your renewal date unless you cancel beforehand. The platform's Terms of Service confirm that cancellation is handled through your signed-in account or by direct email to [email protected]. This matters for Malaysian members because your entire transaction trail exists only as digital records: account screenshots, email confirmations, and card statements.

Why cancellation can feel unclear

The most common frustration for Malaysian subscribers is that the cancellation button is not immediately obvious on the account page, and because the company is US-based, there is no local contact number or Malaysia-specific support channel. Many members accidentally allow a renewal to process because they delayed cancellation by even one day. Yafee's research shows that subscription services with overseas billing and no local office presence create extra friction precisely because there is no Malaysia customer service centre to call. Understanding your legal rights under Malaysian consumer law and your exact cancellation deadline is therefore your strongest protection.

Your legal rights as a malaysian subscriber

Malaysian consumer protection law provides you with explicit safeguards when dealing with subscription services like New Masters Academy, even though the company is overseas-based and bills in USD.

Consumer protection act 1999 and unfair contract terms

The Consumer Protection Act 1999 (CPA) applies to all consumer transactions, including online subscriptions accessed from Malaysia. Under Section 24 of the CPA, any term in a consumer contract that places the consumer at a significant disadvantage-such as an automatic renewal clause with an obscured cancellation method-can be deemed unfair and unenforceable. Furthermore, Section 48 of the CPA entitles you to a cooling-off period of 10 calendar days after your purchase (or after your first renewal charge). This means if you purchased your subscription and wish to cancel within 10 days, you have a statutory right to a full refund unless you have already consumed a substantial part of the service.

In practice, this means New Masters Academy cannot enforce a charge if its cancellation mechanism is deliberately hidden or if you initiated cancellation within your 10-day window.

Your legal position

You have the right to: cancel your subscription at any time after the cooling-off period using the documented method (account portal or email to [email protected]). The company must honour your cancellation before the next billing date. You are entitled to: a refund of any charge levied after you submitted a valid cancellation request, provided you can prove the request was received before the renewal date. You can escalate to: the Ministry of Domestic Trade and Consumer Affairs (MDTCA) if New Masters Academy refuses to cancel your account or refunds a wrongful charge. The MDTCA's Consumer Claims Tribunal handles disputes up to RM25,000.

Unfair terms to watch

If New Masters Academy's Terms of Service include clauses that prevent cancellation or impose excessive penalties for early exit, those terms are likely unenforceable under CPA Section 24. Do not accept a company argument that says "you agreed to a 12-month lock-in" if that term is not clearly signposted at purchase. Yafee advises all subscribers to screenshot their subscription terms at purchase so you retain proof of what was actually promised.

Pricing and plan comparison

Understanding what you are paying for and how much you will be charged each month helps you decide whether cancellation is the right step, and it creates a paper trail if a billing dispute arises later.

Current plan tiers and monthly cost

Actual charges on your card may vary slightly depending on your payment method and bank conversion fees. The USD amount is fixed, but your MYR cost fluctuates with daily exchange rates. Yafee recommends checking your latest invoice to confirm the exact charge hitting your card, then comparing it against these published rates to identify any unusual discrepancies.

Annual vs. monthly billing

If you subscribed on an annual payment plan instead of monthly, your cancellation may be subject to different terms. Verify which billing cycle you chose when you signed up. Annual plans often carry heavier early-exit penalties, though these are challengeable under the CPA if they are deemed disproportionately harsh. Your account page will show whether you are billed monthly or annually, and your confirmation email will state the renewal date clearly.

How to cancel New Masters Academy step by step

Cancellation requires you to follow one of two documented methods-online through your account, or by email-and to complete the cancellation before your next renewal date to avoid an unwanted charge.

Preparation: gather your proof before you cancel

Before you take any cancellation action, collect and save the following documents in a folder on your device or cloud storage. This protects you if the company disputes your cancellation or charges you after you requested to exit.

1. Screenshot your current subscription status page, showing your plan name, next renewal date, and account holder name.
2. Save your latest receipt or payment confirmation email from New Masters Academy.
3. Note the payment method you used (credit card, debit card, PayPal, Apple Pay, Google Play, etc.).
4. Download any course notes, certificates, or files you wish to keep before your access expires.
5. Check your credit card or bank statement to record the exact amount charged and the transaction date.

This documentation is your evidence if you later need to file a dispute with your bank's fraud department or escalate to the MDTCA.

Method 1: cancel through your online account

The primary cancellation route is through the New Masters Academy web portal. Follow these steps in order:

1. Sign in to your New Masters Academy account using your email and password.
   • Go to newmastersacademy.com and click the login button.
   • Enter your registered email address and password.
2. Navigate to your account settings or profile menu.
   • Look for an icon or menu labelled "Account," "Profile," "Settings," or your initials in the top right corner.
   • Click it to expand the dropdown menu.
3. Locate the subscription or billing section.
   • Find an option labelled "Subscription," "Billing," "Payment Method," "Membership," or "Manage Plan."
   • Click to open the subscription dashboard.
4. Find the cancellation button.
   • Look for a button or link labelled "Cancel Subscription," "Cancel Membership," "Turn Off Renewal," "Downgrade," or "Delete Account."
   • Some platforms hide this in a menu labelled "More Options" or three dots (…).
5. Confirm your cancellation when prompted.
   • The platform may show you a retention offer (a discount to stay) or ask you why you are leaving.
   • Select the reason if asked, then click "Confirm Cancellation" or the equivalent button.
   • Do not click "Cancel" (which closes the form); click "Confirm" or "Submit."
6. Save your cancellation confirmation.
   • The platform should display a confirmation message with a cancellation date and reference number.
   • Screenshot this page immediately.
   • If a confirmation email is sent, save it to your records.

This method is fastest because you receive immediate confirmation. Your access typically remains active until the end of your current billing cycle, after which your account will be inactive.

Method 2: cancel by email

If the web portal cancellation button is broken or unclear, you can cancel by direct email to the company. This method creates a time-stamped record and is your fallback if the online route fails.

1. Open your email client and compose a new message to [email protected].
   • Use a subject line such as: "Cancellation Request for [Your Full Name]"
2. Write a clear cancellation request in the email body.
   • Include your full name as it appears on your account.
   • Include your registered email address.
   • State clearly: "I request to cancel my New Masters Academy subscription effective immediately."
   • Include your next renewal date (from your account page).
   • Ask for written confirmation of cancellation.
3. Send the email and retain a copy.
   • Send from the email address registered to your account.
   • Save the sent email to a folder labelled "Subscriptions" or "Cancellations."
4. Wait for a response.
   • New Masters Academy should reply within 3 to 5 business days.
   • Save the response email confirming your cancellation.
5. Verify cancellation on your account.
   • Log back into your account 2 to 3 days after sending the email.
   • Check that your subscription status now shows "Cancelled" or "Inactive."
   • Screenshot the updated account status.

Email cancellation is valuable because it creates a documented trail. If the company later disputes that it received your request, your email provider and the company's email server both retain timestamped records.

Cancel subscriptions purchased through app stores

If you subscribed through Apple App Store or Google Play Store rather than the New Masters Academy website directly, you must cancel through the app store, not through New Masters Academy's portal. Yafee emphasizes this because app store subscriptions are managed separately.

For Apple App Store (iOS): Open Settings on your device, tap your name, select Subscriptions, find New Masters Academy, and tap Cancel Subscription. For Google Play (Android): Open Google Play, tap your profile icon, select Subscriptions, find New Masters Academy, and tap Manage, then Cancel.

After you cancel through the app store, send a confirmation email to [email protected] notifying the company of your cancellation and app store reference number. This ensures your account is flagged on their system.

Critical timing and what happens after cancellation

The cancellation date is crucial because if you cancel after your renewal date has passed, you will be charged for another month.

Verify your cancellation deadline

Log into your account today and note your next renewal date. If your renewal date is 15 March 2025, for example, you must submit your cancellation request by 14 March 2025 to avoid a charge on 15 March. Do not rely on the company to process your email request the next day; submit it at least 2 to 3 days before the renewal date to allow for email delays or administrative processing time. Yafee recommends setting a phone reminder 5 days before your renewal date if you know you want to cancel, so you do not forget.

What to expect after cancellation

You will retain access to your course materials until the end of your current billing period. After that date, your account will be deactivated and you will no longer be able to log in. Any certificates of completion, course notes, or downloadable files should be saved before the access cutoff. The company will not charge your card for the next month. Your next credit card statement should show no charge from New Masters Academy on or after your cancellation date.

Check your card statement

Monitor your card statement for 5 to 7 days after your renewal date. If a charge appears despite your cancellation, that is a billing error and you have legal recourse. Yafee advises all subscribers to set a calendar reminder to check their statements on the expected renewal date, so you catch unauthorized charges immediately.

Refunds and chargebacks

Whether you receive a refund after cancellation depends on when you cancel and the company's refund policy.

Refund eligibility under malaysian law

If you cancel within the 10-day cooling-off period under Consumer Protection Act 1999 Section 48, you are entitled to a full refund minus any content you have substantially consumed. The company must process this refund within 14 days of your cancellation request. If you cancel after the 10-day window, the company is not legally obligated to refund the current month's charge, but it must stop charging you for future months.

If a charge appears on your card after you submitted a valid cancellation request, contact your bank immediately to dispute the transaction. Malaysian banks typically reverse such charges within 10 to 15 business days if you provide evidence of cancellation (your screenshot, email confirmation, or account status change).

Filing a chargeback with your bank

If New Masters Academy refuses to honour your cancellation and your bank will not reverse the charge, you can lodge a formal dispute. Contact your card issuer's fraud department and provide the following:

• Your cancellation confirmation (screenshot or email).
• The date you submitted the cancellation request.
• The unauthorized charge that appeared after cancellation.
• Your account page showing the subscription as cancelled.
• Any email response from the company acknowledging your cancellation request.

Your bank will investigate and typically rule in your favour if you provide timestamped evidence that you cancelled before the charge date.

Common mistakes to avoid when cancelling

Cancellation is straightforward if you follow the steps, but these common slip-ups can complicate your exit or leave you charged unexpectedly.

Mistake 1: cancelling too close to the renewal date

If your renewal date is tomorrow and you cancel today, the company may still process today's cancellation as too late. The charge may already have been submitted to your card overnight. Submit your cancellation at least 2 to 3 business days before renewal to allow processing time. Do not assume same-day or next-day processing.

Mistake 2: not saving your cancellation confirmation

If you cancel through the web portal and do not screenshot the confirmation page, you have no proof if the company claims you never cancelled. Always save the confirmation message, reference number, and date immediately after cancellation. Print or PDF it if possible.

Mistake 3: cancelling through the wrong channel

If you subscribed through Apple App Store, cancelling through the New Masters Academy website will not work. You must cancel through the App Store. Similarly, if you subscribed directly via the website, cancelling via PayPal settings or your bank will not inform the company of your intent. Use the official channel matching how you subscribed.

Mistake 4: forgetting to download your files before access expires

After cancellation, your access ends on the last day of your billing cycle. Any course notes, certificates, or resources stored in your account may become inaccessible. Download everything you need to keep before that date. Do not expect the company to hold your files after access ends.

Mistake 5: assuming a charged refund will happen automatically

If you are charged after cancellation, the company will not automatically refund you. You must contact them directly or file a chargeback with your bank. Do not assume the error will be corrected without your action.

Cancellation checklist

Use this checklist to ensure you have completed every step correctly and documented everything.

Why malaysians are cancelling now

Several factors drive Malaysian members to cancel their New Masters Academy subscriptions. Some subscribers find that the USD billing and lack of local payment options (no FPX or DuitNow integration) create friction at renewal time. Others discover that they are not using the platform regularly enough to justify ongoing costs, especially when monthly charges compound over time. Many members cancel after completing their learning goals and no longer need the service. A smaller group cancels due to technical issues, perceived content gaps, or better alternatives available locally. Understanding your own reason helps you decide whether to cancel now or postpone.

Escalation: what to do if the company refuses to cancel

If New Masters Academy does not respond to your cancellation request or refuses to cancel your account, you have formal escalation options under Malaysian consumer law.

Step 1: send a formal demand letter

Send a registered or courier letter to the company's California address (available in their Terms of Service) stating that you formally request cancellation and a refund of any unauthorized charges. Keep proof of delivery. Give the company 10 business days to respond.

Step 2: file a complaint with the MDTCA

If the company does not respond or refuses to comply, lodge a formal complaint with the Ministry of Domestic Trade and Consumer Affairs (MDTCA) Consumer Complaints and Mediation Bureau. You can file online at their website or visit an MDTCA office in your state. The complaint should include your cancellation proof, the company's refusal, and details of any unauthorized charges. The MDTCA will attempt mediation and, if necessary, refer your case to the Consumer Claims Tribunal. Yafee advises keeping all documentation organized and in date order for this process.

Step 3: consumer claims tribunal

If mediation fails, the MDTCA can help you file a claim with the Consumer Claims Tribunal for amounts up to RM25,000. This tribunal has the authority to order the company to cancel your subscription and refund unauthorized charges. The process is faster and less costly than civil court litigation.

Contact information for cancellation and support

Use these details if you need to contact New Masters Academy directly or escalate your complaint.

Summary: your next steps

Cancelling New Masters Academy is straightforward if you move quickly and document every step. Your legal rights under the Consumer Protection Act 1999 protect you from hidden cancellation terms and from charges after you request to exit. Here is what to do immediately:

1. Log into your account and note your next renewal date.
2. Screenshot your current plan and billing information.
3. Download any course materials you wish to keep.
4. Cancel through the web portal (Method 1) or email [email protected] (Method 2) at least 2 to 3 days before renewal.
5. Save your cancellation confirmation.
6. Verify cancellation on your account page 3 days later.
7. Check your card statement on the renewal date to ensure no charge appears.
8. If a charge appears, contact your bank to dispute it within 10 days.

Yafee's contract law experts have helped thousands of consumers cancel overseas subscriptions by following this systematic approach, protecting them from repeated charges and billing disputes. Whether you are cancelling because you have completed your learning goals, found a better platform, or simply want to reduce monthly expenses, your rights are clear and enforceable. Yafee recommends acting today if your renewal date is within the next week, so you do not miss the cancellation window. If New Masters Academy resists your cancellation request, Yafee encourages you to escalate to the MDTCA-the company cannot refuse a consumer's statutory right to exit a subscription under Malaysian law.