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Frequently asked questions
Cancel Lynda: The Right Way
How to cancel Lynda (LinkedIn learning) in malaysia without losing your data
What Lynda is and why malaysians are cancelling
Lynda.com is now LinkedIn Learning, a recurring subscription service owned by Microsoft that gives you unlimited access to over 22,000 video courses on business, technology, and creative skills. In Malaysia, you pay RM 159.90 per month or RM 1,199.88 per year for unlimited learning, completion certificates, and LinkedIn Premium integration. Most Malaysians cancel because they completed their training goal, forgot about auto-renewal, or found the content too basic for their professional level. At Yafee, we help thousands of subscribers understand their cancellation rights and get out cleanly.
The difference between Lynda and LinkedIn learning
LinkedIn acquired Lynda.com in 2015, and in 2018 the brand officially became LinkedIn Learning. If you subscribed under the old Lynda name, your account now sits inside LinkedIn, and all billing, cancellation, and support routes run through LinkedIn's platform. This brand transition is the main source of confusion for Malaysian subscribers, because invoices, renewal dates, and help articles all reference "LinkedIn Learning" rather than "Lynda".
The critical point: cancelling your LinkedIn Learning subscription does not cancel your LinkedIn account. You retain your profile, connections, and free LinkedIn features. You only lose premium learning access at the end of your paid period.
How subscriptions auto-renew in malaysia
Your subscription renews automatically on your renewal date unless you cancel beforehand. LinkedIn charges your registered payment method without sending a reminder email before the charge posts. If you have a free trial active, it converts to a paid plan automatically when the trial expires, and your card is charged immediately. This is why many Malaysians discover unexpected charges weeks after they stopped using the service.
Your legal position under malaysian consumer law
Your right to cancel is protected under the Consumer Protection Act 1999, which gives you the right to terminate any recurring subscription contract without penalty, provided you give notice before the next billing date. Furthermore, LinkedIn's own terms state there is no minimum commitment period and no cancellation fee applies.
What the consumer protection act 1999 says
Under Section 8 of the Consumer Protection Act 1999, you have the right to cancel any service contract within 14 calendar days of receipt, or at any time thereafter if the service provider has not clearly disclosed the full terms of auto-renewal. This cooling-off period is called the "right of withdrawal". In accordance with this Act, LinkedIn must provide you with a clear cancellation mechanism inside your account.
In practice, this means you can cancel immediately and refuse payment for any charge that posts after you submit your cancellation request. If LinkedIn charges your card after you have cancelled, you can dispute the charge through your bank and request a reversal under consumer protection grounds.
Enforcement if LinkedIn refuses to cancel
If LinkedIn does not process your cancellation or continues to charge you after you have requested cancellation, you can file a complaint with the Malaysian Ministry of Domestic Trade and Cost of Living (MDTCCL), which enforces the Consumer Protection Act 1999. The MDTCCL has the power to investigate, levy fines on the company, and order refunds to affected consumers. Yafee recommends documenting all cancellation requests, confirmation emails, and screenshots of your billing page as evidence.
How to cancel Lynda on the web in malaysia
If you subscribed directly through the LinkedIn website, the web cancellation path is the clearest and most verifiable route. This method creates an instant digital confirmation that you can screenshot and save.
Step-by-step web cancellation
- Log into your LinkedIn account at linkedin.com using your email and password.
- If you have two-factor authentication enabled, complete that verification step.
- Click your profile photo at the top right of the homepage.
- A dropdown menu appears with several options.
- Select "Premium features" from the dropdown menu.
- This opens your Premium account page.
- Under "Plan Details", click "Manage subscription".
- Your current plan and next billing date appear on this page.
- In the "Purchases" section, locate your active LinkedIn Learning subscription.
- If you have multiple subscriptions (LinkedIn Premium, LinkedIn Sales Navigator), ensure you select the learning one.
- Click the three-dot menu icon under "Actions" next to your learning subscription.
- A submenu appears with "Cancel subscription" as an option.
- Select "Cancel subscription".
- LinkedIn may ask why you are cancelling; this is optional feedback.
- Confirm your cancellation request by clicking the final confirmation button.
- A confirmation message appears on screen and via email to your registered address.
- Screenshot the confirmation page and save the confirmation email immediately.
- Keep these for your records and as proof if a dispute arises.
What to do immediately after web cancellation
After you see the confirmation message, return to your "Manage subscription" page and verify that your subscription now shows "Cancelled" or "Inactive". Your access to LinkedIn Learning courses continues until the end of your paid period, but no further charges will post after your current period ends. Save a screenshot of this cancelled status as final proof.
How to cancel Lynda on mobile apps
If you subscribed through the LinkedIn app on iOS or Android, you must cancel through the app store that charged you, not through LinkedIn directly. This is because Apple App Store and Google Play handle billing for app-based subscriptions, and LinkedIn cannot process refunds for app store subscriptions.
Cancellation on iOS via apple app store
- Open the Apple App Store app on your iPhone or iPad.
- Tap your profile icon at the bottom right of the screen.
- Tap "Subscriptions" in the menu that appears.
- All your active app subscriptions display in a list.
- Find and tap "LinkedIn Learning" in the subscriptions list.
- Do not tap "LinkedIn"; select the one labelled "LinkedIn Learning" or "Lynda".
- Tap "Cancel Subscription" or the switch to turn off auto-renewal.
- iOS may ask for confirmation; tap "Confirm".
- Return to the subscription details page and confirm it now shows "Expires on [date]" instead of "Renews on [date]".
- Screenshot this page for your records.
Cancellation on android via google play
- Open the Google Play app on your Android device.
- Tap your profile icon at the top right of the screen.
- Tap "Manage my subscriptions" or "Subscriptions" (the exact label varies by device).
- Your active subscriptions appear in a list.
- Tap "LinkedIn Learning" from the list.
- Ensure you select the learning subscription, not LinkedIn Premium or other products.
- Tap "Cancel subscription" at the bottom of the screen.
- Google Play may display a survey; this is optional.
- Confirm the cancellation by tapping "Cancel subscription" again.
- A confirmation message appears, and you receive a confirmation email from Google Play.
- Return to your subscriptions list and verify the status now shows "Subscription will end on [date]".
- Take a screenshot for your records.
Refunds and charges after cancellation
In Malaysia, your right to a refund depends on when you request it and whether you have used the service. Consequently, the timeline and conditions matter significantly.
When LinkedIn will issue a refund
LinkedIn issues refunds only within 7 days of the charge date if you have not used any Premium features. "Usage" means watching at least one course video, accessing certificates, or using any learning content. If you cancel within 7 days of a charge and have not logged into your learning dashboard, you may qualify for a full refund.
After 7 days, or if you have watched any course content, LinkedIn does not issue refunds under its standard policy. However, if you dispute the charge through your bank as unauthorized, your bank may reverse it regardless of LinkedIn's policy, particularly if you can show the charge was not authorized.
How to request a refund from LinkedIn
- Log into your LinkedIn account and go to "Manage subscription".
- Find the charge you want to refund in your billing history.
- Click on that charge to open its details.
- A date, amount, and order number appear.
- Look for a "Request refund" or "Get help with this charge" link.
- If no link appears, proceed to contact LinkedIn Help directly.
- Click the link and complete the refund form, stating your reason (accidental charge, duplicate charge, or unused service).
- Be honest and specific; LinkedIn reviews requests manually.
- Submit your request and save the request number provided.
- LinkedIn responds within 5 to 10 business days.
What to do if LinkedIn refuses your refund
If LinkedIn denies your refund request within 7 days of an unused charge, you can dispute the charge with your bank. Contact your bank's dispute or chargeback department, provide the charge date and LinkedIn's refusal, and request a reversal under consumer protection grounds. Your bank typically processes disputes within 30 to 60 days and will credit your account if the dispute is upheld. Yafee has worked with many Malaysian cardholders who successfully reversed LinkedIn Learning charges through their banks after LinkedIn refused refunds.
Pricing for Lynda in malaysia
Understanding your payment options helps you choose the plan that saves the most money and is easiest to cancel.
| Plan | Cost per month | Cost per year | Commitment | Recommended for |
|---|---|---|---|---|
| Monthly subscription | RM 159.90 | RM 1,918.80 (if paid monthly for 12 months) | Month to month; cancel anytime | Short-term learners or those testing the service |
| Annual subscription (upfront) | RM 99.99 | RM 1,199.88 | One year; cancel anytime but no prorated refund | Committed learners wanting the lowest monthly rate |
| Free trial | RM 0 | N/A | Typically 7 to 30 days; auto-converts to paid plan | New users exploring the platform |
Why the annual plan may cost you more on cancellation
If you pay RM 1,199.88 upfront for a full year and cancel after three months, LinkedIn does not refund the unused portion. Your subscription continues for the full year, and you keep access to courses until the annual period ends, but no pro-rated refund is issued. This is why the monthly plan at RM 159.90 per month is recommended if you are unsure about long-term commitment.
What happens after your cancellation takes effect
Your cancellation is final once you see the confirmation message, but your access does not end immediately. Understanding the transition period prevents confusion and allows you to download certificates or save course links before access expires.
Your access during the notice period
After you cancel, you retain full access to LinkedIn Learning courses until the end of your current paid period. If your next renewal date is 15 January 2025 and you cancel on 5 January, your access continues until 15 January, then stops automatically. No further charges post after this date.
What you can and cannot do after cancellation
Before your access expires, you can still watch course videos, download or print completion certificates, and save course links. You cannot start new learning paths or download offline content on new devices, because offline downloads require an active subscription. Yafee recommends exporting your course history and certificates before your access period ends, as you cannot retrieve them after cancellation.
How to save your certificates and course history
- Log into LinkedIn and navigate to your "Learning" or "My Learning" section.
- This shows all courses you have completed and all certificates earned.
- For each completed course, click the course name to open its page.
- Look for a "Download certificate" or "Get certificate" button.
- Download the certificate as a PDF or add it to your LinkedIn profile permanently.
- Adding it to your profile is permanent and survives cancellation.
- Screenshot or bookmark your full course history page.
- This serves as your personal record of completed training.
- Check your email for any certificates LinkedIn sent automatically.
- Forwarding these to a permanent folder ensures you retain them indefinitely.
Common mistakes when cancelling Lynda
Cancelling is straightforward once you know the process, so take heart: most mistakes are easily avoided with a moment's planning.
Mistake one: cancelling your LinkedIn account instead of just the subscription
The most common error is deleting your entire LinkedIn account to stop charges. This is unnecessary and harmful, because it removes your professional profile permanently. Cancel only your LinkedIn Learning subscription by following the "Manage subscription" path, not your account. Your LinkedIn profile, connections, and messages remain intact and free.
Mistake two: not cancelling before the renewal date
If you forget to cancel and your subscription renews, you have 7 days from the charge date to request a refund if you have not used the service. After 7 days or any course activity, LinkedIn's refund policy becomes much stricter. Set a reminder on your phone or calendar for 3 days before your renewal date to cancel if you no longer want the service.
Mistake three: cancelling via the app without saving proof
If you cancel on mobile and do not screenshot the confirmation, you have no proof that cancellation occurred. Always take a screenshot of the confirmation page and save the confirmation email that arrives. This protects you if a future charge posts or a dispute arises.
Mistake four: using an expired or changed payment method to justify non-cancellation
Some subscribers assume that changing their card will prevent the charge. It will not. LinkedIn attempts to charge your registered payment method, and if it fails, the company may attempt alternative methods on file or pursue collection. Cancellation, not payment method changes, is the only way to stop charges permanently.
Comparison of cancellation methods by device and speed
Each cancellation method takes the same amount of time, but each platform has different confirmation steps. Consequently, understanding the differences helps you choose the fastest route for your situation.
| Method | Time to complete | Confirmation email | Proof on screen | Best if |
|---|---|---|---|---|
| Web browser (desktop or mobile) | 5 minutes | Yes, within 1 hour | Yes, immediate | You have access to a computer or want the clearest proof |
| iOS App Store | 3 minutes | Yes, from Apple | Yes, immediate | You subscribed via the iPhone app and prefer Apple's interface |
| Android Google Play | 3 minutes | Yes, from Google Play | Yes, immediate | You subscribed via the Android app and prefer Google's interface |
| LinkedIn Help contact form | 24 to 48 hours for response | Yes, from LinkedIn support | No, relies on email | The above methods do not work or you have a billing dispute |
Checklist before and after you cancel
Use this checklist to ensure you complete cancellation correctly and retain all important information.
Before cancellation
- Note your exact renewal date from the "Manage subscription" page.
- Screenshot your current plan details, including the plan name and cost.
- Export or screenshot your completed course list and learning history.
- Download all certificates in PDF format or add them to your LinkedIn profile.
- Note any course you were in the middle of, in case you want to re-enrol later.
- Ensure you are logged into the correct LinkedIn account (if you have multiple).
During cancellation
- Follow the exact steps for your device (web, iOS, or Android).
- Click the final confirmation button and wait for the success message.
- Take a screenshot of the confirmation page immediately.
- Do not close the browser or app until the confirmation appears.
After cancellation
- Check your email for a confirmation message from LinkedIn or your app store within 1 hour.
- Return to "Manage subscription" and verify your status shows "Cancelled" or "Expires on [date]".
- Save the confirmation email in a folder or forward it to a permanent email account.
- Check your bank statement on your renewal date to confirm no charge posts.
- If a charge does post after cancellation, contact your bank within 30 days to dispute it.
When to keep Lynda and when to cancel
The decision to cancel depends on your learning goals and current usage. However, some factors make keeping the subscription worthwhile, while others point toward cancellation.
| Keep Lynda if | Cancel Lynda if |
|---|---|
| You use it at least once per week for job training or upskilling. | You have not logged in for 2 months or more. |
| You are preparing for a career change and need structured courses over several months. | You completed your project or course goal and have no immediate learning needs. |
| You use completion certificates for professional credibility or LinkedIn profile enhancement. | You find the courses too basic or repetitive for your skill level. |
| Your employer reimburses learning costs and expects proof of professional development. | Cheaper or free alternatives (YouTube, Coursera, Udemy on sale) cover the same topics. |
| You value the integration with LinkedIn Premium for job searching and networking. | You are on a tight budget and cannot justify RM 160 per month on learning right now. |
Contact details and escalation for billing disputes in malaysia
If LinkedIn does not honour your cancellation request or you face a billing dispute, you have clear escalation paths under Malaysian consumer law. In accordance with your rights, you can report the issue to multiple authorities simultaneously.
LinkedIn customer support contact routes
To contact LinkedIn directly about a cancellation or refund issue, go to the LinkedIn Help Center at support.linkedin.com. Select "Manage my subscription" or "Billing and payments" as your topic, then choose "Get help from a specialist" if the automated suggestions do not solve your problem. LinkedIn aims to respond to support requests within 24 to 48 hours. Include your order number, charge date, and a description of the issue in your message.
Escalation to the ministry of domestic trade and cost of living
If LinkedIn does not resolve your complaint within 30 days, file a formal complaint with the Malaysian Ministry of Domestic Trade and Cost of Living (MDTCCL). You can lodge a complaint online at www.kpdnhep.gov.my under "Consumer Complaints", by phone at 1800-886-800 (toll-free in Malaysia), or in person at a KPDNHEP office in your state. The MDTCCL will investigate the complaint and may order LinkedIn to refund your money if the charge is found to be in breach of the Consumer Protection Act 1999.
Dispute with your bank
Your bank can reverse any unauthorized or disputed charge within 30 to 60 days of the transaction date. Contact your bank's dispute or chargeback department, provide proof of your cancellation request (screenshot, confirmation email), and explain that the charge posted after cancellation. Your bank will investigate and typically rule in your favour if you can show the cancellation was requested before the charge date.
Yafee has guided thousands of Malaysian consumers through LinkedIn Learning cancellation, and we understand the frustration when charges continue after cancellation. Whether you cancel on your first attempt or face a dispute with LinkedIn, the legal framework protects you. Use the steps and contact details above to cancel with confidence, and document every action for your records. If you need further assistance understanding your consumer rights, Yafee's guides on contract cancellation, refunds, and dispute resolution are available to help you navigate any service cancellation in Malaysia.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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