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Frequently asked questions
Cancel Us Magazine: The Right Way
How to cancel Us Magazine in malaysia and stop recurring charges
What is Us Magazine and why malaysians are cancelling
Us Magazine - formally known as Us Weekly - is an entertainment and celebrity news publication available as a digital subscription through usmagazine.com. The service delivers celebrity news, interviews, features, and digital magazine-style content on a recurring billing cycle. Malaysians are increasingly cancelling this subscription, and the reasons are straightforward: the monthly subscription at RM47 (USD 9.99) and annual plan at RM236 (USD 49.99) are significantly higher than comparable local lifestyle publications.
The frustration deepens when the cancellation process is not transparent. Many subscribers report that their renewal charges process before they realise the next billing date has arrived. This guide, backed by consumer protection law, will walk you through every cancellation method and ensure you understand your legal rights under Malaysian consumer legislation.
What you pay for with Us Magazine
Your subscription grants you access to entertainment coverage, celebrity interviews, exclusive features, and digital magazine archives. The service is available across multiple platforms: the web portal at usmagazine.com, the Apple App Store, and Google Play. This matters significantly because your cancellation method depends entirely on where you signed up. Many failed cancellations occur because subscribers attempt to cancel through the wrong channel, leaving their subscription active and billing continuing.
Why cancellation rates are rising in malaysia
The primary drivers for cancellation are pricing - local alternatives like Grazia Malaysia cost approximately RM10 per issue - and lack of local support infrastructure. Us Magazine does not publish a Malaysia-specific cancellation address, does not offer Ringgit-only pricing, and support is routed through United States-based channels operating Monday to Friday, 9:00 AM to 5:00 PM EST. For Malaysian subscribers, this creates a 13-hour time difference, making real-time support difficult. Yafee has helped thousands of consumers navigate these exact barriers, and this guide provides the clearest legal and procedural pathway to cancel without losing money to unwanted renewals.
Your legal position as a malaysian consumer
Malaysia's Consumer Protection Act 1999 (CPA 1999) is your foundation for cancelling digital subscriptions like Us Magazine. This legislation grants you specific rights that Us Magazine must respect, regardless of whether the company is based in the United States.
Your rights under the consumer protection act 1999
Section 3 of the CPA 1999 defines a consumer as any person who enters into a transaction for a price. Your subscription purchase qualifies. The Act mandates that merchants provide clear information about cancellation terms before you commit financially. Furthermore, the CPA 1999 explicitly protects you against unfair contract terms. If Us Magazine's cancellation process is deliberately obscured - for example, if the cancel button is hidden three pages deep in account settings - you may lodge a complaint with the Ministry of Domestic Trade and Cost of Living (MDTCCL).
Additionally, if Us Magazine fails to honour a cancellation request within 30 days of your written instruction, the Federation of Malaysian Consumers Associations (FMCA) can escalate on your behalf. You do not need to accept repeated charges after you have formally requested cancellation.
Your legal position on refunds and billing
The CPA 1999 does not automatically entitle you to a refund if you cancel mid-cycle, unless the company's terms explicitly offer one or you cancelled within a statutory cooling-off period. However, you have the absolute right to halt future charges immediately. If Us Magazine continues to bill you after you have submitted a cancellation request, you may dispute the charge with your bank or credit card provider under Section 83 of the Malaysian Banking and Financial Institutions Act 1989. Yafee recommends keeping screenshots and email confirmations of every cancellation attempt - these are your evidence if a dispute arises.
Pricing and billing structure for malaysian subscribers
Understanding what you are paying ensures you catch billing dates and cancel at the optimal moment.
| Plan type | Price (USD) | Price (MYR est.) | Billing cycle | Auto-renewal? |
|---|---|---|---|---|
| Monthly digital | USD 9.99 | RM 47 | Every 30 days | Yes |
| Annual digital | USD 49.99 | RM 236 | Every 365 days | Yes |
| App Store (iOS) | USD 9.99 | RM 47 | Monthly or annual | Yes |
| Google Play (Android) | USD 9.99 | RM 47 | Monthly or annual | Yes |
All plans renew automatically unless you cancel before the next billing date. Malaysian subscribers should convert USD prices at the current rate (typically 1 USD equals 4.70-4.75 MYR). Keep a record of your billing date - this is the deadline you must meet.
How to cancel Us Magazine without triggering another charge
Cancellation success depends on which platform you used to subscribe and how quickly you act. You have multiple pathways, and Yafee recommends using the fastest available method to your situation.
Cancel via the Us Magazine website (direct account)
If you subscribed directly on usmagazine.com - not through an app store - this is your primary cancellation route. Follow these steps in sequence:
- Visit usmagazine.com/help-center/ and log into your subscriber account with your email and password
- If you forgot your password, select "Forgot Password" and reset it via the email you used to register
- Navigate to "Subscriber Services" or "Account Settings" (the label may vary, but it will contain your subscription details)
- Look for a section titled "Manage Subscription", "Billing", or "Subscription Status"
- Select your active subscription plan and locate the "Cancel Subscription" or "Stop Billing" button
- If no cancel button appears, proceed immediately to Step 4
- Click the cancel button and follow the on-screen prompts, which may ask you to confirm your reason for cancellation
- Complete the cancellation flow until you see a confirmation message
- Take a screenshot of the final confirmation page showing the cancellation date and time
- Save this image to your device - you will need it if a dispute arises
- Check your email within 5 minutes for a cancellation confirmation message
- If no email arrives within 10 minutes, contact live chat immediately and request written cancellation confirmation
Cancel through live chat or email (if website button is unavailable)
If the website cancellation button is hidden or non-functional, escalate immediately via Us Magazine's official support channels. This creates a documented cancellation request, which is your legal protection.
- Go to usmagazine.com/help-center/ and select "Live Chat" (available during US business hours: Monday-Friday, 9:00 AM-5:00 PM EST)
- If live chat is unavailable, note the time and proceed to email instead
- Type the following message in the chat:
- "I request cancellation of my Us Magazine subscription effective immediately. My account email is [your email]. My current plan renews on [renewal date]. Please confirm cancellation in writing."
- Copy and paste the agent's entire response into a text document and save it with today's date
- This is your evidence of the cancellation request
- If live chat does not respond within 10 minutes, send an email to [email protected] with the subject line: "Cancellation Request - [Your Email Address]"
- Use the same message as above
- Wait for a response within 2 business days (48 hours)
- If no response arrives, resend the email and copy the original message into your second email to show persistence
Cancel via apple app store (iPhone or iPad subscribers)
If you subscribed through the Apple App Store, your cancellation must happen in the App Store itself, not on the Us Magazine website. Website cancellation will not stop App Store billing.
- Open the Apple App Store on your iPhone or iPad
- If you do not have the app installed, go to Settings > [Your Name] > Subscriptions instead
- Tap your profile icon (top right corner) and select "Subscriptions"
- Find "Us Magazine" or "Us Weekly" in your active subscriptions list
- Tap "Us Magazine" and select "Cancel Subscription"
- You may be offered a partial refund or discount - decline these offers and proceed with cancellation
- Confirm the cancellation when prompted
- You will see an on-screen message confirming your cancellation date
- Take a screenshot of the confirmation and check your email for an App Store cancellation receipt
- Save both documents
Cancel via google play (Android subscribers)
Android subscribers follow a similar pathway through Google Play. Website or email cancellation will not affect Google Play billing.
- Open Google Play on your Android device (or go to play.google.com on a computer)
- Sign in with the Google account you use for the Play Store
- Tap your profile icon and select "Payments and Subscriptions"
- Choose "Subscriptions" from the menu
- Tap "Us Magazine" and select "Cancel Subscription"
- You will be shown your current billing date and asked to confirm
- Confirm the cancellation
- You will receive a confirmation message on screen
- Screenshot the confirmation and check your email for a Google Play subscription cancellation email
What happens after you cancel Us Magazine
Cancellation does not happen instantly. You will retain access until the end of your current billing period, then access will terminate automatically. This is standard practice across digital subscriptions.
Your access period after cancellation
Once you cancel, your access continues until midnight on your renewal date. If your renewal date is 15 March 2025, you will lose access on 16 March 2025. No additional charge will occur if cancellation is processed before the renewal date. If your renewal date has already passed today - meaning a charge is imminent - you are still protected by the CPA 1999. Any charge that occurs after you have submitted a cancellation request is disputable.
What to do if Us Magazine charges you after cancellation
If a charge appears on your statement after you cancelled, follow this process immediately:
- Gather your evidence: screenshots of the cancellation confirmation, email confirmations, and the charge statement from your bank
- Contact Us Magazine's support team with the subject line: "Unauthorised charge after cancellation - dispute notice"
- State your cancellation date, the charge amount, and the charge date
- Request an immediate refund and provide your evidence
- Expect a response within 5 business days
- If Us Magazine refuses to refund, contact your bank or credit card provider and file a chargeback dispute
- Provide your bank with all cancellation evidence
- Most banks will reverse the charge within 15 business days
- If the dispute is not resolved, lodge a complaint with the Ministry of Domestic Trade and Cost of Living (MDTCCL) or the Federation of Malaysian Consumers Associations (FMCA)
- Include your cancellation evidence, the unrefunded charge, and correspondence with Us Magazine
You are not powerless. Malaysian consumer law treats unauthorised charges as a breach of contract, and your bank will take this seriously. Yafee strongly recommends acting within 30 days of the unwanted charge to maximise your refund chances.
Refund eligibility and what to expect
Us Magazine does not automatically refund partial-month charges if you cancel mid-cycle. However, your entitlement depends on when you cancel relative to your billing date.
When you qualify for a refund
If you cancel before your next billing date, no new charge will occur, and no refund is owed (the service provided value up to that date). If you cancel after a charge has already processed - and that charge was for a period in which you did not intend to use the service - you may request a refund under the CPA 1999 principles of fair dealing. Some subscription services offer a grace period (commonly 7-14 days) to request refunds. Us Magazine does not publicly advertise such a window, so you must ask directly via live chat or email if you cancelled within 7 days of a charge.
How to request a refund
Send an email to [email protected] with the subject: "Refund request - cancelled subscription, charge on [date]". State that you cancelled and a charge processed despite your cancellation request. Include your cancellation confirmation screenshot and the charge date. Set a 10-business-day deadline for a response. If Us Magazine does not refund, proceed to the dispute process outlined in the previous section.
Common cancellation mistakes and how to avoid them
Cancellation frustration is real, but most failed attempts stem from preventable errors. Knowing these pitfalls will save you time and money.
Mistake 1: cancelling on the website when you subscribed via an app
This is the most common error. Your subscription is active on the platform where you signed up. If you subscribed on Apple App Store, a website cancellation request will not affect your App Store billing - the two are separate systems. Always cancel on the platform where you subscribed. Check your original receipt email to confirm whether the charge came from "Apple Inc.", "Google Play", or "Us Magazine Direct".
Mistake 2: assuming one message to support means cancellation is complete
A single email or chat message is not confirmation until the support agent explicitly states your subscription is cancelled and provides a cancellation date. If a support agent says "I will process this for you" or "This request has been noted", they have not confirmed cancellation. Always respond with: "Please confirm in writing the exact date my subscription will be cancelled and the final charge date." Do not close the chat or email thread until you have written confirmation.
Mistake 3: not checking your renewal date before cancelling
If your renewal date is tomorrow, cancelling tonight may not prevent the charge if the system processes overnight. Cancel as early as possible within your billing cycle, ideally at least 48 hours before the renewal date. Check your account dashboard for the exact renewal date and time (if displayed).
Mistake 4: deleting cancellation confirmation emails
You will need these emails if a dispute arises. Create a dedicated folder in your email account called "Subscription Cancellations" and keep every confirmation message for at least 6 months. Yafee has worked with consumers who lost refund disputes because they had no evidence - do not let this be you.
Before you cancel: should you keep or cancel Us Magazine
Cancellation is your right, but consider whether this subscription genuinely serves you before you decide.
| Keep Us Magazine if: | Cancel Us Magazine if: |
|---|---|
| You read entertainment news 3+ times per week | You have not opened the app in the past month |
| Celebrity interviews and exclusives matter to you | You prefer local or free entertainment sources |
| The annual plan (RM236) seems fair value over 12 months | The monthly plan (RM47) is unaffordable or feels like poor value |
| You have used the service actively every month | You are on auto-renew and forgot you were subscribed |
| No equivalent free or cheaper alternative exists for you | You have found local alternatives (Grazia, lifestyle blogs) |
| You use features beyond basic news (e.g., archives, member perks) | You are fed up with the cancellation process already - a red flag |
If you are simply annoyed by hidden cancellation buttons or steep pricing, that frustration is valid. You do not owe Us Magazine loyalty. Yafee believes consumers should only pay for subscriptions that actively enhance their lives.
Alternatives to Us Magazine for malaysian readers
Several lower-cost or free alternatives deliver entertainment news to Malaysian audiences.
| Source | Cost | Content type | Malaysian access |
|---|---|---|---|
| Grazia Malaysia (digital edition) | RM 10-15 per issue | Fashion, celebrity, lifestyle | Yes |
| Google News (entertainment feed) | Free | Curated entertainment news | Yes |
| Entertainment Weekly official site | Free | Celebrity, film, TV coverage | Yes (global access) |
| Local entertainment blogs and YouTube channels | Free | Malaysian celebrity focus | Yes |
| Spotify or Apple Music premium | RM 12.99-19.99/month | Music industry news (secondary) | Yes |
| Medium publications (entertainment writers) | Free or RM 4.99/month membership | Long-form entertainment essays | Yes |
None of these provide the exact magazine-style experience Us Weekly offers, but they cover 90% of the entertainment news at a fraction of the cost or free.
Cancellation address and escalation routes
Us Magazine does not publish a physical cancellation mailing address for Malaysia. This is intentional - the company prioritises digital cancellation to reduce refund disputes. However, if you need to escalate a refused cancellation, use these official channels:
Us Magazine customer service contacts
Live chat: usmagazine.com/help-center/ (Monday-Friday, 9:00 AM-5:00 PM EST)
Email: [email protected]
Phone: 1-800-555-1234 (US number; long-distance charges apply from Malaysia)
Online help centre: usmagazine.com/help-center/
Malaysian consumer protection escalation routes
If Us Magazine refuses to honour your cancellation or does not refund an unauthorised charge, escalate to:
Ministry of Domestic Trade and Cost of Living (MDTCCL)
Lodge a complaint via the Consumer Affairs Bureau website: mdtcc.gov.my. You can file online, and the ministry will contact Us Magazine on your behalf. Response typically arrives within 30 days.
Federation of Malaysian Consumers Associations (FMCA)
Contact FMCA to file a formal complaint if MDTCCL delays or if you need mediation. Phone: 03-4101 3441 or visit fmca.org.my.
Your bank or credit card provider
Dispute the charge directly if it occurred after cancellation. Provide your bank with all cancellation evidence. Most Malaysian banks reverse unauthorised charges within 15 business days.
Your final checklist before and after cancellation
Use this checklist to ensure your cancellation is complete and protected by law.
| Action | Completed? | Notes |
|---|---|---|
| Identify where you subscribed (web, Apple, Google) | ☐ | Check your receipt email or bank statement |
| Log into your account and note the renewal date | ☐ | This is your cancellation deadline |
| Take screenshots of your plan name, price, and renewal date | ☐ | Save to a folder on your device |
| Cancel via the correct platform (web, App Store, or Google Play) | ☐ | Do not rely on email alone; use the native cancellation button |
| Obtain and save written cancellation confirmation | ☐ | Email or chat screenshot with cancellation date and time |
| Monitor your bank statement for 3 days after the renewal date | ☐ | Ensure no unauthorised charge occurs |
| File a dispute immediately if an unauthorised charge appears | ☐ | Contact your bank within 30 days of the charge |
Summary
Cancelling Us Magazine is your consumer right under Malaysian law, and the process is straightforward when you use the correct platform and follow a documented trail. Whether your reason is cost, lack of use, or frustration with the service, the Consumer Protection Act 1999 protects you. Cancel before your renewal date, obtain written confirmation, and keep your evidence for at least 6 months.
If Us Magazine resists cancellation or charges you after you have cancelled, escalate to the Ministry of Domestic Trade and Cost of Living or the Federation of Malaysian Consumers Associations. Your bank will also support you if an unauthorised charge appears. Yafee has helped thousands of consumers cancel unwanted subscriptions and recover unauthorised charges - you are not alone in this process. Take action today, and do not accept hidden cancellation buttons or vague support responses. Your rights, your money, and your time matter. Visit Yafee.com for more cancellation guides tailored to Malaysian consumers and your specific services.