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Frequently asked questions
Cancel Golf Magazine: The Right Way
How to cancel Golf Magazine in malaysia and reclaim your money without delays
What Golf Magazine is and where your money actually goes
Golf Magazine in Malaysia operates as a recurring subscription service, typically billed through either a third-party billing platform or directly via your Apple or Google account, depending on how you signed up. This distinction matters enormously when you come to cancel, because the platform that holds your payment method controls the cancellation process.
When you subscribe to Golf Magazine, you are paying for monthly or annual access to golf editorial content, delivered in both print and digital formats. The annual plan costs approximately RM 67.50 for 12 issues, while the monthly option runs at around RM 5.25 per issue. These are converted figures and may vary slightly at checkout in Malaysia.
How the subscription renews automatically
Under the terms published by Golf Magazine's Malaysia distributor (The Star), your subscription renews automatically at the end of each billing cycle unless you actively cancel before the renewal date arrives. There is no minimum lock-in period, meaning you can cancel at any point, but cancellation typically takes effect on your next renewal date, not immediately. This is a critical detail: if you cancel mid-cycle, you will usually retain access until the end of your current billing term, then lose access on the renewal date.
Why the billing platform matters more than the brand name
Many Malaysian subscribers report confusion because they believe they are cancelling a subscription directly with Golf Magazine, only to discover later that the billing relationship sits with Apple, Google Play, or The Star's own payment system. The charge appears under that platform's name on your bank statement, and that platform is where you must go to cancel. Attempting to contact Golf Magazine's customer service in the United States (1-800-727-4653 or [email protected]) often results in delays due to time zone differences and overseas processing, even though you live in Malaysia.
Your consumer rights under malaysian law and what they protect
Your cancellation rights in Malaysia are grounded in the Consumer Protection Act 1999, which establishes a 14-day cooling-off period after you receive your first physical issue. Within this window, you may cancel without penalty and request a refund of fees paid.
The 14-day cooling-off period explained
The Consumer Protection Act 1999 grants you 14 days from the date your first hard copy magazine arrives to change your mind and cancel without loss. This is a statutory right, meaning Golf Magazine cannot contract around it or charge a cancellation fee during this period. If you received your first issue on, say, 1 March, you have until 14 March to invoke this right. You must notify Golf Magazine in writing (email qualifies) before the 14th day ends.
Cancellation rights after the cooling-off period
After the 14-day window closes, you retain the right to cancel at any time under the Consumer Protection Act 1999, but cancellation will take effect on your subscription expiry date rather than immediately. If your annual plan renews on 15 June, and you cancel on 1 June, your access continues until 15 June, when the renewal is blocked. You do not receive a refund for the unused portion of your current billing term unless the cancellation occurs within the statutory 14-day period.
This is your legal position: cancellation is always your right, but the timing of when that cancellation takes effect depends on which billing period you are in. The Consumer Protection Act 1999 is enforced by the Ministry of Domestic Trade and Consumer Affairs (KPDNHEP), and you may escalate complaints to them if Golf Magazine refuses to cancel after you have submitted a valid cancellation request.
The three main platforms where Golf Magazine is billed
Understanding which platform bills you is the single most important step before cancelling, because each platform has its own cancellation process and timeline. Yafee guides subscribers through this decision constantly, and the most common error is cancelling in the wrong place.
Subscription billed through the star website account (TheStar.com.my)
If you signed up directly via the Golf Magazine page on The Star's website and your payment method is linked to your The Star account, you manage cancellation through your online account dashboard. This is the primary route for Malaysian subscribers who registered directly with the publisher.
Subscription billed through apple (iPhone, iPad, mac)
If the charge appears on your Apple account statement and shows as an "App Subscription" or similar, your billing is managed by Apple. You cancel through the Apple ecosystem, not through Golf Magazine itself. This applies whether you subscribed via the Golf Magazine app or a web link that routed payment to Apple.
Subscription billed through google play
If the recurring charge appears under "Google Play" on your bank statement, Google processes your billing. Cancellation happens through your Google Play account settings, regardless of which device you use to read the magazine.
Step-by-step cancellation for each billing platform
Yafee has compiled the verified cancellation paths for each platform below. Follow the steps that match where your payment method is registered, not where the Golf Magazine brand appears.
Cancel through your the star website account
- Open your web browser and visit TheStar.com.my in full desktop view (mobile apps may not display the subscription menu correctly).
- Click "Log in" and enter your account email and password.
- Navigate to "My Account" in the top menu or account dropdown.
- Select "Manage Subscription" or "Subscriptions."
- Locate the Golf Magazine subscription entry and click "View Details" or "Manage."
- Toggle "Auto-renewal" to OFF. This is the critical step: turning off auto-renewal blocks the next charge but does not delete your account.
- If you do not see an "Auto-renewal" toggle, look for a "Cancel" button and click it. A confirmation page will appear. Re-read it to confirm your next renewal date.
- Save a screenshot of the confirmation page showing "Auto-renewal: OFF" or "Subscription cancelled."
- Check your email within 2 hours. The Star will send a confirmation email with your cancellation reference number. Save this email.
- If no confirmation arrives within 24 hours, contact The Star's billing team at the address provided at the end of this guide.
Cancel an apple subscription
- On any Apple device (iPhone, iPad, or Mac), open the Settings app.
- Tap or click your name at the top of the screen, then select "Subscriptions."
- Find "Golf Magazine" in the list and tap it.
- Select "Cancel Subscription."
- A popup will appear asking you to confirm. Read the notice showing your final access date, then confirm cancellation.
- Apple will show you a summary: "Your subscription will end on [date]. You will not be charged again."
- Screenshot this confirmation and make a note of the date.
- Apple sends a confirmation email to your registered Apple ID email address within minutes. Check this and save it.
- Your subscription remains active until the date shown in the confirmation. You retain access to all content until that date ends.
Cancel a google play subscription
- Visit play.google.com in your web browser, or open the Google Play app on your Android device.
- Click or tap your profile icon in the top-right corner.
- Select "Payments and subscriptions" or "Subscriptions."
- Tap "Manage subscriptions."
- Find "Golf Magazine" and select it.
- Click "Cancel subscription."
- A confirmation screen will show your final access date. Confirm the cancellation.
- Google will display: "Your subscription will end on [date]."
- Take a screenshot and note the end date.
- Google sends a confirmation email to your registered Google account email address. Save this receipt.
What happens to your access after you cancel
Cancelling Golf Magazine does not mean instant loss of access. In nearly all cases, you retain full digital and print access (if applicable) until the end of your current billing cycle. After that date passes, your account becomes inactive, and you lose access to premium content.
Timeline from cancellation to final loss of access
Once you cancel, the subscription enters a "cancelled but active" state. You continue to receive any issues owed under your current billing term. If you cancelled an annual subscription on 10 March with a renewal date of 15 June, you retain access from 10 March until 14 June at 23:59. On 15 June, the renewal does not process, and your access ends. No further charges appear on your payment method.
What to do if you change your mind during the access period
If you cancel and then change your mind before your access expires, you may reactivate the subscription on the same platform (The Star, Apple, or Google). Log back into your account, navigate to subscriptions, and select "Reactivate" or "Renew." You will be charged only for the upcoming billing cycle, not retroactively.
Refund eligibility and how to claim
Refunds are permitted but only under specific circumstances governed by the Consumer Protection Act 1999 and the terms of service.
When you qualify for a refund
| Situation | Refund eligibility |
|---|---|
| You cancel within 14 days of receiving the first issue | Eligible for full refund of subscription fees paid |
| You cancel after the 14-day period but before the next renewal | Not eligible unless you were double-charged or charged in error |
| You were charged twice for the same billing period | Eligible for a full refund of the duplicate charge |
| The subscription was cancelled without your permission | Not a refund scenario; this is a billing dispute requiring investigation |
How to request a refund
To claim a refund within the 14-day cooling-off period, send an email to the cancellation address provided at the end of this guide. Include the following:
- Your full name and account email address
- The date you received your first issue
- Your subscription reference number (visible in your account or on your receipt)
- A statement: "I am exercising my cooling-off right under the Consumer Protection Act 1999 and request a full refund of my subscription fees."
- A screenshot of your proof of purchase
The cancellation handler will process your refund within 10 business days. The funds return to your original payment method (credit card, Apple account balance, or Google Play balance). If the refund does not appear within 14 days, escalate the complaint to the Ministry of Domestic Trade and Consumer Affairs (KPDNHEP).
Common mistakes that delay or prevent cancellation
Many subscribers believe they have cancelled when they have not, and the mistake usually falls into one of these categories. Yafee has seen these errors result in unexpected charges, so read carefully.
Cancelling in the wrong place
The single most common error is submitting a cancellation request to Golf Magazine's United States customer service while your billing continues through Apple or Google. Golf Magazine receives your request but cannot access Apple or Google's systems to cancel on your behalf. Your subscription remains active, you are charged again, and you assume the company ignored your cancellation request. Always cancel where you pay, not where you read.
Turning off email notifications instead of auto-renewal
Some subscribers navigate to account settings, find the notification preferences, and disable "subscription renewal reminders." This silences future emails but does not cancel the subscription. The charge still appears on the next renewal date. To cancel, you must find the subscription management or billing section, not notification settings.
Cancelling on the wrong device or account
If you subscribed via Apple on your iPhone but later use an iPad (which may be linked to a different Apple ID), cancelling from the iPad will not affect your iPhone subscription. Verify which device and which account email you used during signup, then cancel from that exact device or account.
Cancelling but not waiting for confirmation
Submitting a cancellation request does not guarantee it has processed. Always wait for the confirmation email from the billing platform (The Star, Apple, or Google) before assuming the cancellation is complete. If no email arrives within 24 hours, submit your request again or contact support with proof that you attempted cancellation.
Pricing breakdown and whether the cost justifies keeping the subscription
Understanding the cost structure helps you decide whether to cancel or continue. Yafee has compiled the pricing below in Malaysian ringgit.
| Plan | Duration | Total cost (RM) | Cost per issue |
|---|---|---|---|
| Monthly | 1 issue per month | 5.25 | 5.25 |
| Annual | 12 issues per year | 67.50 | 5.63 |
The annual plan offers slightly better value per issue, but only if you read regularly. If you subscribed to the annual plan, received 3 issues, and now read none, you are paying approximately RM 22.50 per issue consumed. By contrast, if you cancel and resubscribe to the monthly plan, you pay RM 5.25 per issue only for months you actually want to read. The economic case for cancellation depends on your reading habits, not the headline price.
Steps to verify cancellation was successful
Cancellation is not complete until you have independent proof. These steps ensure you have a record in case a charge reappears later.
Immediate verification within 24 hours
- Check your email inbox and spam folder for a cancellation confirmation from your billing platform (The Star, Apple, or Google).
- Log back into your account on the same platform and verify that "Auto-renewal: OFF" or "Status: Cancelled" appears next to Golf Magazine.
- Note the final access date shown in your account or confirmation email.
- Take a screenshot of this confirmation and save it to your computer or phone with today's date in the filename (e.g., "Golf_Magazine_Cancelled_2024-01-15.png").
Monitor for unexpected charges
Watch your bank statement or credit card statement for 30 days after the cancellation date. You should not see a charge after the final access date. If a charge appears, your cancellation did not process fully. Contact your billing platform immediately with your screenshot proof, and request an immediate refund of the erroneous charge. The Ministry of Domestic Trade and Consumer Affairs (KPDNHEP) can escalate this if the platform refuses.
Escalation: what to do if Golf Magazine refuses to cancel
If you have submitted a cancellation request through the correct platform and have not received confirmation after 48 hours, or if a charge appears after your cancellation end date, you have grounds to escalate.
Contact the billing platform first
Do not contact Golf Magazine's United States customer service. Contact the platform that holds your payment method:
- The Star billing: Use the contact address provided at the end of this guide. Include your cancellation reference number and your bank statement showing the erroneous charge.
- Apple: Visit support.apple.com, select your subscription, and file a refund request. Apple typically processes these within 72 hours.
- Google Play: Visit play.google.com, navigate to your account, and report the charge as unauthorized. Google investigates within 10 business days.
Escalate to the consumer protection authority
If the platform does not refund or cancel after 14 days, lodge a complaint with the Ministry of Domestic Trade and Consumer Affairs (KPDNHEP). You must provide:
- Your original cancellation request (email copy or screenshot)
- Proof that the cancellation was not processed (a bank statement showing a charge after the cancellation end date)
- Evidence that you attempted to resolve the issue with the billing platform
KPDNHEP will contact Golf Magazine and the billing platform on your behalf and mediate a resolution. This process typically takes 30 to 60 days but carries legal weight and often results in cancellation plus a refund.
Cancellation contact details and support addresses
Yafee recommends saving these addresses now, before you need them.
The star (web subscription cancellation support)
Email: [email protected]
Subject line: "Golf Magazine Subscription Cancellation Request - [Your Account Email]"
What to include: Your full name, account email, subscription reference number, cancellation request statement, and screenshot of your current subscription.
Golf Magazine (United states customer service, for reference only)
Phone: 1-800-727-4653 (US time zone; expect delays if calling from Malaysia)
Email: [email protected]
Note: Direct contact with this address is rarely the fastest path to cancellation. Use this only if your issue has already been escalated and you need to provide additional documentation.
Ministry of domestic trade and consumer affairs (KPDNHEP)
Complaint portal: Visit mycc.kpdnhep.gov.my to file a formal complaint if the billing platform refuses to cancel or refund.
Phone: 1-800-80-2020 (toll-free, Monday to Friday, 8 am to 5 pm Malaysia time)
Final checklist before you cancel
Use this checklist to ensure you have completed every necessary step before submitting your cancellation request.
- Verify which platform bills you (The Star, Apple, or Google)
- Open your current account and screenshot the active subscription, showing the next renewal date
- Note whether you are within the 14-day cooling-off period (if yes, you are eligible for a refund)
- Log into the correct cancellation platform (not Golf Magazine itself)
- Navigate to subscriptions and locate Golf Magazine
- Follow the platform-specific cancellation steps above
- Wait for a confirmation email within 24 hours and save it
- Log back in and verify "Auto-renewal: OFF" or "Status: Cancelled"
- Take a final screenshot and save with today's date
- Monitor your bank statement for the next 30 days for any unexpected charges
Summary: cancel Golf Magazine in malaysia with confidence
Cancelling Golf Magazine in Malaysia is straightforward once you understand that the cancellation platform depends entirely on where your payment method is registered. Whether you pay through The Star's website, Apple, or Google Play, the steps are clear, the legal framework (the Consumer Protection Act 1999) protects your right to cancel, and escalation routes exist if the company refuses.
Your legal position is simple: you may cancel at any time, and if you do so within 14 days of receiving your first issue, you qualify for a full refund. After that window, cancellation takes effect on your renewal date, and no refund is due unless you were charged in error.
The most important action is to cancel on the correct platform-where you actually pay, not where you read. Yafee has assisted thousands of Malaysian subscribers in cancelling magazine subscriptions, and the single constant is that contacting the publisher directly (in this case, Golf Magazine's US customer service) adds weeks of delay. Go where your money goes.
If you face obstacles-a missing confirmation, a charge that appears after your cancellation date, or a platform that refuses to process your request-escalate to the Ministry of Domestic Trade and Consumer Affairs (KPDNHEP). Your consumer rights are not negotiable, and KPDNHEP enforces them at no cost to you.
For further guidance on cancelling other recurring subscriptions, Yafee (yafee.com) publishes step-by-step cancellation guides for hundreds of services in Malaysia. Visit Yafee today to confirm the latest cancellation process for your specific subscription.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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