How to cancel Adweek and avoid surprise charges in malaysia

What Adweek is and why malaysians subscribe

Adweek is a U.S.-based trade publication delivering news, analysis, and strategic insights on advertising, marketing, media, and brand management. If you subscribed to access breaking industry stories, archived content, or specialist commentary, you hold a recurring subscription that renews on a set billing cycle until you actively cancel.

The service operates on a subscription model with charges billed either directly by Adweek or through a third-party payment platform (Apple, Google Play, or your credit card issuer). For Malaysian readers, this distinction matters because cancellation steps differ depending on where the charge originates. Yafee has studied hundreds of subscription cancellations and found that confusion over which platform controls your billing is the single most common reason people fail to cancel cleanly.

Subscription plans and pricing

Adweek publishes its pricing in U.S. dollars. Malaysian cardholders are charged in foreign currency and typically converted by their bank at the prevailing exchange rate (approximately RM4.70 per USD as of 2026). Below is the current pricing structure:

Trial subscriptions do not auto-renew during the trial period itself. Once the trial ends, if auto-renewal is switched on, Adweek will charge your card at the full rate. New annual and semi-annual subscriptions qualify for a 30-day refund window with a prorated refund for unused months, excluding the first month. After 30 days, cancellation stops future billing but does not trigger a refund.

Why malaysians cancel Adweek

Readers commonly cancel because they no longer need the industry intelligence, prefer free competitor sources, face unexpected foreign-exchange charges, or simply forget the subscription exists until renewal. Yafee advisors recommend reviewing your subscriptions quarterly to catch charges you no longer value.

Your consumer rights in malaysia

Your right to cancel a subscription is protected under Malaysian consumer law. This section outlines your legal position and the framework that governs Adweek's obligations to you.

Consumer protection act 1999 and your cancellation rights

Malaysia's Consumer Protection Act 1999 (CPA) establishes that you have the right to cancel a subscription service within a reasonable timeframe and to receive clear notice of renewal dates and charges. In accordance with the CPA, suppliers must disclose all material terms of the contract - including the renewal date, the amount charged, and the cancellation method - before you complete the purchase.

Consequently, Adweek is obliged to provide you with easy access to a cancellation mechanism and to confirm cancellation in writing. If Adweek continues to charge you after you have cancelled in good faith and documented your request, you can lodge a complaint with the Ministry of Domestic Trade and Consumer Affairs (KPDNHEP), Malaysia's consumer protection authority.

Your legal position: You can cancel Adweek at any time. Charges may continue until the end of your current billing cycle (monthly or annual), but no charges should be levied after your cancellation takes effect. If Adweek charges you after cancellation and refuses to refund, escalate to KPDNHEP.

The 30-day refund window for annual subscriptions

New annual and semi-annual subscriptions purchased directly from Adweek include a 30-day refund window. Within 30 days of purchase, you can request a full refund minus the first month's prorated cost. After 30 days, you retain the right to cancel, but Adweek will not refund the unused portion of your payment. Yafee recommends taking screenshots of your purchase confirmation and billing date so you can track your 30-day window precisely.

How to cancel Adweek in malaysia

Cancellation steps depend on how you subscribed. Follow the method that matches your billing source.

Step 1: identify where your charge originates

Log in to your email and search for receipts from Adweek, Apple App Store, or Google Play Store. Open your bank or credit card statement and note the merchant name on the charge. This tells you whether Adweek, Apple, or Google controls your billing.

• If the charge reads "ADWEEK" or "ADWEEK.COM", cancellation is direct with Adweek.
• If the charge reads "APPLE.COM", you subscribed through Apple's App Store and must cancel within Apple's settings.
• If the charge reads "GOOGLE PLAY", you subscribed through Google Play and must cancel within Google's settings.

Step 2: cancel directly with Adweek (web account)

If your charge originates from Adweek directly, the primary cancellation method is through your account dashboard.

1. Go to Adweek.com and log in with your email and password.
   • If you cannot remember your password, select "Forgot Password" and follow the reset link sent to your email.
2. Navigate to Account Settings or My Account (usually found in the upper-right menu under your name or profile icon).
3. Select Subscriptions or Billing.
4. Locate your active subscription and select Cancel Subscription or Manage Subscription.
5. Confirm the cancellation when prompted. Adweek may ask you to select a reason; this is optional and does not affect your right to cancel.
6. You will receive an on-screen confirmation message. Screenshot this page immediately.
7. Within 24 to 48 hours, you should receive a cancellation confirmation email. Save this email.

Your access to Adweek content will continue until the end of your current billing cycle. After that date, your login will no longer grant access.

Step 3: cancel via email (if web account method fails)

If you cannot locate the cancel button on your account page or the web method does not work, email Adweek's subscription team directly.

1. Compose an email to [email protected].
2. In the subject line, write: Request to Cancel Subscription.
3. In the body, include:
   • Your full name as it appears on your Adweek account.
   • The email address linked to your subscription.
   • Your current billing date and plan type (e.g., "Monthly Digital Edition", "Annual Digital Edition").
   • A clear statement: "I request immediate cancellation of my Adweek subscription, effective at the end of my current billing cycle."
   • Attach a screenshot of your current subscription page or your latest receipt.
4. Send the email and retain a copy for your records.
5. Adweek typically replies within 2-3 business days. If you do not receive a response within 5 business days, send a follow-up email.

Step 4: cancel via telephone (U.S. support)

Adweek's subscription team is based in the United States and operates on U.S. Eastern Time (ET). From Malaysia, you will reach them during their business hours only, which may require an early morning or late evening call depending on your location. Note that international call rates apply.

1. Call +1-845-267-3007 from Malaysia. Be prepared for a potentially long-distance charge on your phone bill.
2. Follow the automated menu to reach the Subscriptions Department.
3. Provide your full name, email address, and current plan details.
4. Request written confirmation of cancellation to be sent to your email.
5. Ask the representative for their name and the date and time of your call, and note these details for your records.

Step 5: cancel if you subscribed through apple app store

If your receipt shows "APPLE.COM" or if you subscribed to Adweek via the Apple News+ bundle, you must cancel through Apple's settings, not through Adweek's website.

1. On your iPhone, iPad, or Mac, open Settings (or System Preferences on Mac).
2. Tap your name at the top, then select iCloud (or Media and Purchases on Mac).
3. Select Subscriptions.
4. Find Adweek in the list and tap it.
5. Tap Cancel Subscription and confirm.
6. Apple will send you a cancellation confirmation email. You will retain access until the end of your billing cycle.

Step 6: cancel if you subscribed through google play

If your receipt shows "GOOGLE PLAY" or if you subscribed via the Adweek app on Android, cancel through Google's platform.

1. On your Android device, open the Google Play Store app.
2. Tap your profile icon in the upper-right corner.
3. Select Manage subscriptions.
4. Find Adweek and tap it.
5. Tap Cancel subscription and select a reason if prompted.
6. Confirm the cancellation. Google will email you a confirmation.

What happens after you cancel

Cancellation is immediate once confirmed, but your service access continues until the end of your paid billing cycle. This is normal and protects your rights.

Your service timeline after cancellation

On the date you cancel, Adweek marks your account as "cancelled" in their system. Nevertheless, your login credentials remain active, and you retain full access to all content until your billing cycle ends. For example, if you cancel on the 15th of the month and your monthly renewal is set for the 20th, you keep access until the 20th. No new charge is placed on your card after the billing date passes.

Confirm the cancellation in writing

Within 48 hours of cancelling, you should receive a confirmation email from Adweek or Apple or Google (depending on your payment method). If you do not receive this email, log back into your account and verify that your subscription status shows "Cancelled" or "No Active Subscription". Take a screenshot and save it with your cancellation email.

Monitor your bank statement

After your final billing date passes, review your bank statement or credit card bill for the next 30 days to ensure no additional charges from Adweek appear. If an unexpected charge appears after cancellation, contact your bank or card issuer immediately and follow the steps in the "Common mistakes and how to resolve them" section below.

Refunds and partial refund eligibility

Your refund rights depend on when you subscribed and the type of plan you purchased.

Within the 30-day refund window

New annual and semi-annual subscriptions purchased directly from Adweek are eligible for a refund within 30 days of purchase. The refund is prorated: you forfeit the first month's cost, but unused months are refunded in full. To request a refund within this window, email [email protected] with your purchase date and request a "prorated refund for months remaining after the first month." Include a copy of your purchase receipt.

After the 30-day window

Cancellation stops all future charges, but Adweek does not refund unused portions of annual or semi-annual plans after day 30. Monthly subscriptions are not eligible for refunds under any circumstance; cancellation simply prevents the next monthly charge.

Trial subscriptions

If you subscribed to a free trial and did not cancel before the trial ended, you are not entitled to a refund. The trial terms are disclosed before you begin. Nevertheless, you retain the right to cancel at any time to prevent charges for the full subscription period that follows the trial.

Common mistakes and how to resolve them

Cancelling a subscription should be straightforward, and Yafee has documented the most frequent errors so you can avoid them. Take heart: most of these are easily corrected.

Mistake 1: cancelling in the wrong place

Many readers cancel their Adweek account but not their subscription, or vice versa. Deleting your account does not automatically cancel your subscription. If you deleted your account and no longer have login access, email [email protected] with your full name and the email address you used to open the account, and request cancellation by phone or email.

Mistake 2: expecting an immediate refund

Adweek's refund window for annual plans is 30 days from purchase. If you are outside this window, cancellation prevents future charges but does not grant a refund. Yafee recommends marking your purchase date in your calendar and planning cancellations within this window if you are unsure about the service.

Mistake 3: not checking whether you subscribed through apple or google

Many users cancel on the Adweek website and believe they are done, only to discover that Apple or Google still controls the billing. Check your receipt. If the merchant is not Adweek, cancel through that platform's settings. Yafee has helped thousands of consumers resolve this by verifying the merchant name on the charge before taking any action.

Mistake 4: ignoring the confirmation email

Always save the cancellation confirmation email or screenshot. If Adweek charges you again after cancellation, you need this proof to file a dispute with your bank or credit card issuer. Without documentation, disputing the charge is harder.

Mistake 5: calling without documenting the time and representative's name

If you cancel by phone, note the date, time, and the representative's first and last name. Adweek's phone system should provide a confirmation number. Write this down immediately after the call. This protects you if there is a dispute later.

If Adweek keeps charging you

If you cancelled but Adweek continues to charge your card, act quickly and follow these steps in order.

Step 1: contact Adweek immediately

Email [email protected] with the subject line "Unauthorized Charge After Cancellation" and include:

• Your cancellation date and method (web, email, or phone).
• A screenshot of your cancellation confirmation or the confirmation email.
• The date and amount of each unauthorized charge.
• A clear statement: "I cancelled my subscription on [date] and request an immediate refund of all charges levied after that date."

Allow 5 business days for a response. If Adweek does not reply or refuses to refund, proceed to Step 2.

Step 2: file a dispute with your bank or credit card issuer

Contact your bank or card issuer and report the charge as "unauthorized" or "after cancellation." Provide your cancellation confirmation and any evidence that you requested the cancellation. Your bank will initiate a chargeback process, usually resolving within 30 to 60 days. Yafee recommends doing this in parallel with contacting Adweek, as banks often move faster than vendors.

Step 3: escalate to malaysia's consumer authority

If Adweek refuses to refund and your bank does not resolve the dispute, lodge a formal complaint with the Ministry of Domestic Trade and Consumer Affairs (KPDNHEP). You can file online at mycomplaints.my or visit your nearest KPDNHEP office. Provide your cancellation proof, the unauthorized charges, your communication with Adweek, and your bank dispute reference number. KPDNHEP will investigate and can compel Adweek to refund you.

Pricing comparison and whether you should keep Adweek

Before you cancel, consider whether Adweek genuinely offers value for your needs. This table compares the cost over 12 months against alternative industry sources.

The annual plan at RM611 is the lowest per-month cost and locks in the rate for 12 months. If you read Adweek fewer than two articles per week, or if you rely primarily on LinkedIn and free newsletters, cancellation may be the right choice. Yafee recommends keeping Adweek if you work in advertising, marketing, media planning, or brand management and rely on early access to industry stories.

Cancellation checklist

Before you submit your cancellation, complete this checklist to protect yourself:

• [ ] I have logged into my Adweek account and confirmed my subscription status and next billing date.
• [ ] I have checked my bank statement and identified the merchant name (Adweek, Apple, or Google).
• [ ] I have taken a screenshot of my subscription page showing the active plan and billing date.
• [ ] I have saved my most recent receipt or confirmation email.
• [ ] I have marked my cancellation date and the end of my billing cycle in my calendar.
• [ ] I have cancelled using the method that matches my merchant (Adweek.com, Apple Settings, or Google Play).
• [ ] I have received and saved a cancellation confirmation email or screenshot.
• [ ] I have set a calendar reminder to check my bank statement 5 days after my final billing date.

How to contact Adweek for support

If you have questions about your subscription that are not addressed by the cancellation process, or if you need to discuss your account, Adweek offers the following contact channels. Note that Malaysia does not have a localized support address; all correspondence routes to the U.S. office.

Subscription inquiries

Email: [email protected]

Response time: 2-3 business days

General correspondence

Adweek, Inc., 825 Eighth Avenue, New York, NY 10019, USA

This is the U.S. legal address for formal complaints or letters. No Malaysia-specific postal address is published. International mail may take 2-4 weeks to arrive.

Telephone support

United States: +1-845-267-3007

International calls from Malaysia incur long-distance charges. Business hours are U.S. Eastern Time (ET). Plan your call accordingly.

Final summary: your path forward

Cancelling Adweek is straightforward when you follow the correct method for your billing source. Identify whether you subscribed directly with Adweek, through Apple, or through Google; cancel through that same platform; and confirm in writing. Save your confirmation email, monitor your bank statement for 30 days, and escalate to KPDNHEP if unauthorized charges appear after cancellation.

Your rights under Malaysia's Consumer Protection Act 1999 guarantee that you can cancel any subscription at any time and that no charges are levied after cancellation takes effect. If you are within 30 days of a new annual subscription, you qualify for a prorated refund of unused months.

Yafee has helped thousands of consumers cancel subscriptions cleanly and resolve billing disputes with vendors worldwide. Whether you decide to cancel Adweek or renew for another year, the key is making an informed choice based on the true cost and the value you derive from the content. If you need further guidance on subscription cancellations or consumer rights in Malaysia, visit Yafee at yafee.com for detailed articles, checklists, and direct support.