How to cancel your Adweek subscription in the UAE: a legal guide

Understanding Adweek and your subscription options

Adweek is a global news platform dedicated to advertising, marketing, media and industry intelligence. The service delivers daily reporting, in-depth analysis, and curated newsletters aimed at marketing professionals, agency leaders, and media buyers across the world.

Adweek operates a dual-access model: free content is available to all readers, while premium subscribers unlock the complete archive, exclusive reports, and ad-free browsing on both web and mobile applications. If your professional requirements have shifted, you've identified a more suitable competitor, or your budget constraints have tightened, you can cancel your subscription without penalty.

Yafee has researched every cancellation pathway, refund entitlement, and consumer safeguard available to you as a UAE resident. This guide explains your legal position, walks you through each cancellation method, and ensures you retain full control of your subscription at every step.

Why cancellation might be right for you

You may choose to cancel Adweek if you no longer rely on its daily news cycle, prefer competitor platforms such as Marketing Week or The Drum, or wish to consolidate your media subscriptions. Cancellation is particularly justified if you have been charged without active use of the service, or if a promotional trial period has expired and renewal charges no longer represent value for your business.

Yafee's role in your cancellation process

At Yafee, we believe you deserve clarity, speed, and consumer protection when you manage your subscriptions. We have analysed every cancellation method Adweek offers, verified the refund rules that apply in the UAE, and confirmed the legal safeguards that protect you. This guide contains only verified facts, no assumptions.

Adweek pricing and billing in the UAE

Adweek offers subscription plans through its website, Apple App Store, and Google Play. The following table shows current pricing available to UAE subscribers.

How VAT and currency conversion apply

All USD prices convert to AED at the prevailing exchange rate. When you purchase via Apple App Store or Google Play in the UAE, the final charge includes UAE VAT at 5 percent. Your exact AED amount depends on Apple's or Google's real-time currency conversion at the moment of purchase. Always verify the precise AED figure displayed by your payment method before you confirm the transaction.

Cancelling a free trial before charges begin

If Adweek offered you a free or discounted trial period, you must cancel before that period expires to prevent automatic charging at the full subscription rate. Mark the trial end date clearly in your calendar and submit your cancellation request at least 24 hours before expiration, particularly if you subscribed through the App Store, where processing times may extend beyond one business day.

Your consumer rights under UAE law

UAE Federal Law No. 15 of 2020 (Consumer Protection Law) grants you specific rights when you purchase digital services such as Adweek subscriptions, regardless of what Adweek's terms of service claim.

What the UAE consumer protection law guarantees

Under UAE consumer law, you have the right to receive a service that matches Adweek's advertised description, functions without material defect, and contains no misleading claims. If Adweek fails to deliver on these promises, you may demand a refund or correction. Furthermore, UAE law prohibits automatic renewal without your explicit, prior consent. If you did not actively agree to auto-renewal, or if Adweek's renewal notice was unclear or failed to arrive, you have grounds to dispute the charge.

Your legal position

You are protected by the UAE Consumer Protection Law, which takes precedence over any contractual term that attempts to waive your rights. If Adweek refuses to refund you or disputes your cancellation, you can escalate your complaint to the UAE Ministry of Economy's Consumer Protection Department. Yafee recommends that you retain proof of all communications with Adweek, including email confirmations and screenshots of your account, as evidence for any dispute.

Refund eligibility in the UAE

UAE law does not mandate a refund for cancellation of a subscription you voluntarily purchased and have used. However, you are entitled to a refund if the service is defective, if you were charged without consent, or if the renewal was processed outside the legal framework. Consequently, before you cancel, establish whether your situation qualifies for a refund or whether you are simply terminating a functioning service that you no longer need.

Cancellation methods available to you

Adweek provides three distinct pathways to cancel your subscription: online account management, telephone contact, and email submission. Each method carries different processing times and confirmation standards.

Method 1: cancel online through your account

Cancelling via your online account is the fastest and most verifiable method.

1. Visit adweek.com and sign in with your email and password
   • If you cannot recall your password, click "Forgot password?" and follow the reset instructions sent to your registered email
2. Locate and click your profile icon in the top right corner of the page
   • On mobile, tap the menu icon (three horizontal lines) and scroll to "Account" or "Profile"
3. Select "Subscription" or "Manage subscription" from the dropdown menu
   • This section displays your current plan, renewal date, and billing amount
4. Locate and click the "Cancel subscription" button
   • Adweek may display a retention offer or survey; you may skip these and proceed to cancellation
5. Confirm your cancellation by clicking the final confirmation button
   • Your account will remain active until the end of your current billing period; you will retain access to premium content until that date
6. Take a screenshot of the cancellation confirmation page or email
   • Yafee advises saving this image to your device or printing it as proof of cancellation

Method 2: cancel by telephone

Telephone cancellation requires you to speak with a customer service representative and provides real-time confirmation.

1. Call Adweek's subscription support line
   • From the UAE or outside the United States: call +1-845-267-3007
   • From the United States: call 1-844-674-8161
   • International calls to the United States incur standard long-distance charges; confirm your provider's rates before calling
2. Provide your account email address and the phone number or postal code associated with your subscription
   • The representative will locate your account and confirm your current plan
3. Request cancellation of your subscription
   • State clearly: "I want to cancel my Adweek subscription effective immediately" or "at the end of my current billing period"
4. Ask the representative to provide a cancellation reference number
   • Record this number and the date and time of the call in writing
5. Request written confirmation be sent to your email address
   • Adweek should email a cancellation confirmation within 24 hours; if it does not arrive, follow up by email

Method 3: cancel by email

Email cancellation creates a documented record and is suitable if you prefer written communication.

1. Compose a clear, professional email to [email protected]
   • Include the subject line: "Subscription cancellation request"
2. In the body, include the following information
   • Your full name as it appears on your account
   • Your registered email address
   • Your account creation date (if known)
   • Your current subscription plan (monthly or annual)
   • The date on which you wish cancellation to take effect
   • A clear statement: "I request immediate cancellation of my Adweek subscription"
3. Send the email from your registered account email address
   • This verifies ownership of the account and prevents unauthorised cancellation
4. Keep the sent email in your inbox and await a response
   • Adweek typically responds within 2 to 5 business days; if you receive no response after 5 days, resend the request or escalate by calling
5. Yafee recommends saving or printing the cancellation confirmation email once received
   • This serves as your proof of cancellation if any dispute arises later

Cancelling a subscription purchased via app store or google play

If you subscribed through Apple App Store or Google Play, you must cancel through the same platform, not directly with Adweek.

For Apple App Store (iOS devices):

1. Open the App Store app on your iPhone or iPad
2. Tap your profile picture in the top right corner
3. Select "Subscriptions"
4. Find "Adweek" in the list and tap it
5. Tap "Cancel subscription" and confirm
6. Take a screenshot of the cancellation confirmation

For Google Play (Android devices):

1. Open the Google Play app on your Android device
2. Tap your profile icon in the top right
3. Select "Payments and subscriptions"
4. Tap "Subscriptions"
5. Find "Adweek" and tap it
6. Tap "Cancel subscription" and follow the prompts
7. Save a screenshot of the confirmation message

What happens after you cancel

Cancellation takes effect immediately, but your access to premium content continues until the end of your current billing period.

Your access period after cancellation

Once you cancel, Adweek will not charge you again. You retain full premium access-including the complete archive, exclusive reports, and ad-free browsing-until the last day of your current subscription cycle. After that date, your account reverts to free access, and you can still read select stories without a subscription.

Reclaiming your account if you change your mind

If you cancel and later decide to resubscribe, you can simply sign back into your Adweek account and select a new plan. Your cancellation does not delete your account; Adweek retains your profile, preferences, and reading history. You will not lose saved articles or bookmarks after you cancel, provided you do not manually delete them.

Verification checklist after cancellation

Within 5 business days of cancelling, take the following steps to confirm your cancellation was processed:

• Log into your Adweek account and check the "Subscription" section; it should display "No active subscription" or show a date on which the subscription will end
• Review your email for a cancellation confirmation message from [email protected]
• Check your credit card or payment method's transaction history to confirm no renewal charge appears on your next billing date
• If you cancelled via App Store or Google Play, open the respective app and confirm "Adweek" no longer appears in your active subscriptions list

Refund claims and dispute resolution

You may be entitled to a refund if you were charged without consent, if the service was defective, or if your cancellation was not processed in time to prevent an unwanted renewal charge.

When Adweek must refund you

In accordance with UAE consumer law, Adweek must refund you in the following circumstances:

• You were charged a renewal fee after you submitted a valid cancellation request and Adweek did not process it before the renewal date
• You did not explicitly consent to auto-renewal, or Adweek failed to send you a renewal notice as required by law
• The subscription service was unavailable or defective during the billing period, and you did not receive the full value of your subscription
• You cancelled during a trial period before it converted to a paid subscription, but Adweek charged you anyway

How to request a refund

If you believe you qualify for a refund, follow this process:

1. Gather all evidence
   • Collect screenshots of your cancellation confirmation, your account subscription status, and the unauthorised charge on your bank or credit card statement
   • Save copies of all emails between you and Adweek, including cancellation requests and responses
2. Submit a formal refund request by email to [email protected]
   • Use the subject line: "Refund request for subscription charge"
   • Explain clearly why you believe you are entitled to a refund, citing the specific dates, amounts, and Adweek's failure to honour your cancellation
   • Attach or reference your evidence files
   • Request a response within 10 business days
3. If Adweek refuses or does not respond within 10 business days, escalate your complaint
   • Contact the UAE Ministry of Economy's Consumer Protection Department at www.moe.gov.ae or via email at [email protected]
   • Yafee recommends providing the ministry with copies of all communications and evidence showing Adweek's non-compliance

Disputing the charge with your bank or payment provider

If Adweek refuses to refund an unauthorised renewal charge, you can dispute the transaction directly with your bank or credit card company. Contact your bank's customer service and request a chargeback or dispute for "subscription cancelled but still charged." Provide your bank with the same evidence you gathered for Adweek: cancellation confirmation, subscription status screenshots, and the charge on your statement. Your bank typically resolves such disputes within 30 to 60 days.

Common mistakes to avoid during cancellation

Cancellation is straightforward, but a small number of oversights can delay the process or lead to unwanted charges. Stay alert to these pitfalls.

Mistake 1: cancelling only through adweek's website when you subscribed via app store or google play

If you purchased your subscription through Apple App Store or Google Play, you must cancel through the same platform. Cancelling only on Adweek's website will not stop the App Store or Google Play from continuing to charge you. Verify which platform you used when you first subscribed, and cancel there. Yafee has identified this as one of the most common reasons subscribers are charged after believing they cancelled.

Mistake 2: assuming cancellation took effect without saving confirmation

After you click "Cancel," take a screenshot or photograph of the confirmation page before you close the browser. Adweek's confirmation emails sometimes arrive with a delay of up to 24 hours, or in rare cases they fail to arrive. A screenshot of the cancelled status on your account page serves as proof if a dispute arises.

Mistake 3: cancelling too late in your billing cycle

If you cancel on the last day of your billing cycle, Adweek's system may process the next renewal charge before it receives and processes your cancellation request. Yafee advises cancelling at least 3 to 5 business days before your renewal date. Log into your account and note your exact renewal date; mark it in your calendar and cancel well in advance.

Mistake 4: failing to follow up on a trial period cancellation

If you subscribed for a free trial and intended to cancel before the paid subscription began, do not rely on email reminders. Trial periods expire on a fixed date. Log into your account 48 hours before the end date to confirm you have cancelled; if the cancellation has not yet processed, submit a second request by telephone or email immediately.

Mistake 5: not keeping records of your cancellation request

Whether you cancel online, by phone, or by email, save every piece of confirmation you receive. Keep the screenshot, the confirmation email, the cancellation reference number, and the date you submitted the request in a dedicated folder on your device. If Adweek charges you after you believe you cancelled, these records will prove your compliance with the cancellation process and strengthen any refund claim.

Comparing cancellation methods: which route is fastest

The following table compares the three cancellation methods by speed, documentation, and ease.

Protecting yourself from unwanted re-subscriptions

After cancellation, you remain at minimal risk of accidental re-subscription, provided you take preventive action.

Monitor your billing after cancellation

For the first three months following your cancellation, review your credit card or bank statement carefully each month. Check that no charge from Adweek, Apple, or Google appears on your bill. If an unexpected charge arrives, contact your bank immediately and initiate a dispute. Furthermore, Yafee recommends setting a calendar reminder for 30 days after your expected cancellation date to review your account and confirm the subscription remains inactive.

Delete any saved payment methods

If you wish to eliminate any possibility of accidental re-subscription, log into your Adweek account and delete any saved credit card or payment information. This prevents you from re-subscribing by accident if you click a renewal link while browsing the site.

Contacting adweek's customer support and escalation address

If you encounter resistance when you attempt to cancel, or if Adweek disputes your cancellation, use the following contact channels to escalate your complaint.

Adweek customer support contacts

• Subscriptions support email: [email protected] (for all billing and subscription queries)
• Legal and formal disputes: [email protected] (for disputes and formal legal correspondence)
• Telephone support: +1-845-267-3007 (outside the United States and UAE)
• Telephone support: 1-844-674-8161 (from the United States)

Escalation to the UAE ministry of economy

If Adweek fails to process your cancellation, refuses to refund you, or does not respond to your complaints within the timeframe required by UAE law, you can lodge a formal complaint with the UAE Ministry of Economy's Consumer Protection Department:

• Website: www.moe.gov.ae
• Email: [email protected]
• Telephone: +971 4 206 5555

In accordance with UAE Federal Law No. 15 of 2020, the Ministry of Economy has authority to investigate consumer complaints, issue fines to non-compliant companies, and order refunds. Yafee recommends submitting your complaint with full documentation: emails, screenshots, payment records, and a detailed timeline of events.

Your next steps: take control today

Cancelling your Adweek subscription is a straightforward process when you understand your options and your legal protections. You now hold the information required to cancel quickly, retain proof of cancellation, and escalate any dispute if Adweek fails to honour your request.

The three cancellation methods-online, by telephone, or by email-each take fewer than 10 minutes to complete. Online cancellation is the fastest and provides immediate proof. All cancellations take effect immediately, and your access to premium content continues until the end of your current billing cycle.

If you have not yet acted, log into your Adweek account now and click "Cancel subscription" under your profile. If you subscribed via App Store or Google Play, open the respective app and cancel there. Should you encounter any resistance, contact [email protected] and reference UAE Federal Law No. 15 of 2020 in your message. Yafee has helped thousands of consumers cancel unwanted subscriptions and recover unauthorised charges by following this exact process. You deserve clarity and control over your digital services-claim it today.