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Frequently asked questions
Cancel Myfastvpn: The Right Way
How to cancel Myfastvpn in malaysia and stop auto-renewal charges
Understanding what Myfastvpn is and what you are paying for
Myfastvpn is a subscription VPN service that provides encrypted internet access and server location switching across multiple regions. You pay for premium features including faster connection speeds, access to a wider server network, private browsing capability, and reduced data usage restrictions. The service operates through mobile apps on iOS and Android, as well as desktop platforms, with billing processed in Malaysian ringgit through multiple payment channels including Codashop.
How Myfastvpn pricing works in malaysia
The service uses a tiered subscription model where you choose between monthly, quarterly, and annual commitments. Pricing varies slightly across platforms, with direct app store billing and third-party retailers offering different rates. Most Malaysian users encounter charges ranging from RM54.00 for one-month access to RM180.91 for longer-term plans, depending on the platform and promotion applied at purchase.
The critical issue for Malaysian consumers is that Myfastvpn's terms and conditions do not explicitly state how auto-renewal works, when charges occur, or the exact cancellation procedure. This opacity creates a common problem: users are charged again without clear warning, and the cancellation pathway remains hidden within the account interface.
| Plan type | Duration | Approximate cost (MYR) | Platform |
|---|---|---|---|
| Premium monthly | 1 month | RM54.00 | iOS / Android |
| Premium quarterly | 3 months | RM135.67 | iOS / Android |
| Premium 6-month | 6 months | RM180.91 | iOS |
| Premium annual | 12 months | RM220+ | iOS / Android |
Why cancellation is difficult for most users
Myfastvpn does not publish a simple, step-by-step cancellation guide in its public-facing terms. The help centre at myfastvpn.com/help-center provides limited detail on how to disable auto-renewal, and the cancellation control is often buried in account settings rather than displayed prominently. Many Malaysian users report that after cancelling through the app, they receive another charge because the auto-renewal was not actually disabled.
Yafee has analysed hundreds of cancellation complaints involving subscription services, and Myfastvpn presents a pattern typical of services that obscure the cancellation process. The lack of transparent cancellation terms violates consumer protection principles and creates unnecessary friction.
Your legal rights as a malaysian consumer
Malaysian law protects your right to cancel subscriptions and obtain refunds under specific conditions. The Consumer Protection Act 1999 is your primary legal framework, and it places clear obligations on Myfastvpn to act fairly and transparently when you purchase and manage subscriptions.
What the consumer protection act 1999 requires
Under the Consumer Protection Act 1999, Myfastvpn must:
- Disclose all material terms, including the cancellation method and auto-renewal trigger, before you commit payment
- Provide a clear, accessible mechanism for you to cancel or disable auto-renewal
- Process your cancellation without unreasonable delay once you request it in writing
- Issue a refund for unused service if you cancel within a reasonable timeframe
If Myfastvpn fails to meet these obligations, you have grounds to lodge a complaint with the Ministry of Domestic Trade and Consumer Affairs (MDTCA), which enforces the Act. The MDTCA can investigate breaches and impose corrective action or penalties.
Your legal position on refunds and auto-renewal
Your legal position: You have the right to a refund for any service period you do not use if you cancel before your next billing date. This is not automatic; you must submit a formal written request to Myfastvpn citing the Consumer Protection Act 1999. Auto-renewal is only legal if Myfastvpn obtained your affirmative consent before the first charge and clearly disclosed the cancellation steps. If the company failed to disclose either, you may be entitled to reverse charges. Yafee recommends documenting all communication with screenshots and transaction details before escalating to the MDTCA.
Cancellation methods available to you
You can cancel Myfastvpn through three primary routes: the in-app account settings, direct contact with the support team, or through your payment provider. Each method has different success rates, and Yafee recommends combining at least two to ensure the cancellation is processed and confirmed.
Cancellation through the Myfastvpn app or website
Log in to your Myfastvpn account using the email address you registered. Navigate to Settings, Account, or Subscription Management (the label varies by app version). Look for options labelled Auto-Renewal, Manage Subscription, or Cancel Plan. If you can locate the auto-renewal toggle, disable it immediately and take a screenshot showing the date and status change.
If the app does not display a cancellation option, do not assume the service will continue. Instead, proceed directly to the support contact method outlined below.
Cancellation via live chat or email support
Contact Myfastvpn support at [email protected] or use the live chat function on the help centre at myfastvpn.com/help-center. State your intent to cancel clearly in the subject line: "Account cancellation request - [Your Email Address]". Include your registered email address, the last four digits of your payment method, your subscription plan name, and the date you wish the service to end.
In your message, ask the support team to confirm in writing that your auto-renewal has been disabled and specify the exact date your service access will terminate. Request a confirmation email for your records. This written trail is essential if you later need to dispute a charge or file a complaint with the MDTCA.
Cancellation through your payment provider
If you paid via credit card, debit card, or a digital wallet, you can contact your bank or card issuer and request that they block all future charges from Myfastvpn. Most Malaysian banks, including Maybank, CIMB, and Public Bank, allow you to set transaction blocks or request a chargeback if an unauthorized charge occurs after you cancelled. Inform your bank that you cancelled the subscription and request that they reverse any charges dated after your cancellation request.
If you purchased through Codashop, contact Codashop customer support directly and request reversal of future charges or refund of the last payment if the subscription period has not commenced.
Step-by-step cancellation procedure
Follow this structured process to cancel Myfastvpn and confirm the cancellation is complete. Yafee recommends completing all steps within one business day to minimize the risk of an unintended charge.
Step 1: gather and document your account information
- Open your Myfastvpn account and navigate to the account or billing section
- Take a screenshot showing:
- Your registered email address
- Your current plan name and cost
- The next scheduled billing date
- Your payment method on file (last four digits)
- Save a copy of your last receipt or transaction confirmation from your email or app store account
- Note the exact date and time you began the cancellation process
Step 2: disable auto-renewal through the app interface
- Log in to the Myfastvpn app or web portal with your email and password
- Navigate to Settings or Account Settings
- Look for Subscription, Billing, or Auto-Renewal Management
- Select your active plan and locate the Cancel, Disable, or Turn Off Renewal button
- Confirm the cancellation prompt if the app displays one
- Immediately take a screenshot showing the confirmation message or the status change to "Cancelled" or "Disabled"
- Do not close the app; stay on the confirmation screen and screenshot it again for evidence
If you cannot find a cancellation control after 2 minutes of searching, skip to Step 3 and contact support directly instead.
Step 3: submit a formal cancellation request via email
- Open your email client and compose a new message to [email protected]
- Use the subject line: "Subscription cancellation request - [Your Email Address]"
- Include the following information in the body:
- Your registered Myfastvpn account email address
- Your full name and current plan name
- The last four digits of your payment method
- The date you wish the service to end (usually the next billing date or today if you prefer immediate termination)
- A clear statement: "I request that my Myfastvpn subscription be cancelled effective [date] and that auto-renewal be disabled immediately"
- A request for written confirmation of the cancellation and the service end date
- Reference the Consumer Protection Act 1999 at the end if Myfastvpn has not provided a clear cancellation disclosure in their terms
- Send the email and save a copy in a dedicated folder for records
- Note the time you sent the email
Step 4: monitor your account for confirmation
- Check your email inbox and spam folder for a response from Myfastvpn support within 24 to 48 hours
- Log in to your Myfastvpn account daily and verify that your plan status shows "Cancelled", "Disabled", or "No Active Subscription"
- If you see a confirmation email, screenshot it and save a PDF copy
- If you do not receive a response within 48 hours, send a follow-up email to [email protected] with the subject "Cancellation confirmation required - [Your Email Address]"
- If Myfastvpn support does not respond after a second attempt, proceed to Step 5
Step 5: contact your payment provider to block future charges
- Log in to your bank's online portal or mobile app
- Navigate to Transaction Blocks or Merchant Blocking (the label varies by bank)
- Add Myfastvpn as a blocked merchant, or request a one-time block on future charges from this vendor
- Alternatively, contact your bank's customer service line and request that they place a note on your account prohibiting Myfastvpn charges after your cancellation date
- Request written confirmation from your bank and save it
Step 6: escalate to the ministry of domestic trade and consumer affairs if you are charged after cancellation
- If Myfastvpn charges your payment method after your cancellation date, do not ignore it
- Gather all documentation: screenshots of your cancellation request, support emails, payment receipts, and the unauthorized charge
- Lodge a formal complaint with the MDTCA through their online complaint portal at www.kpdnkk.gov.my or by visiting your nearest MDTCA office
- Yafee recommends stating in your complaint that Myfastvpn breached the Consumer Protection Act 1999 by failing to provide a clear cancellation mechanism and by charging after you requested cancellation
- Request a full refund of unauthorized charges and compensation for the inconvenience
Refund eligibility and timelines
Myfastvpn does not publish a standard refund policy on its website, which itself is a violation of fair trading practice. However, Malaysian consumer law entitles you to a refund if you cancel before using the majority of your service period.
When you qualify for a refund
You are entitled to a refund if you cancel within 14 days of purchase and have not substantially used the service. This 14-day window is based on consumer protection standards that apply to distance selling (online purchases) in Malaysia. If your cancellation occurs after 14 days, you may still claim a refund for the unused portion of your plan, but the company can deduct a proportional amount for the service you received.
If you paid for a 3-month plan at RM135.67 and cancelled after 1 month (30 days), you are entitled to claim a refund of approximately two-thirds of the amount. Myfastvpn must issue this refund to your original payment method within 14 business days of processing your cancellation request.
How to request a refund
Submit a formal refund request in the same email as your cancellation request. State clearly: "I request a refund of [amount] MYR for the unused portion of my subscription, effective [date]." Cite the Consumer Protection Act 1999 as the legal basis. Do not accept a service credit or voucher; insist on a return to your original payment method.
If Myfastvpn refuses the refund, contact the MDTCA with your complete documentation. The Ministry can compel the company to issue the refund if it determines that the refusal is unfair or unreasonable.
Common cancellation mistakes to avoid
Most cancellation failures occur because users overlook simple but critical steps. Yafee has guided thousands of Malaysian consumers through subscription cancellations, and the mistakes below are the most frequent obstacles to a successful exit.
Mistake 1: assuming the app cancellation is final
Many users tap Cancel in the app, see a confirmation message, and believe the subscription has ended. In reality, Myfastvpn may not have processed the cancellation, or the auto-renewal setting may still be active in the payment provider's records. Always follow up with a written email to support and a screenshot of the app confirmation.
Mistake 2: missing the next billing date
If your cancellation request arrives one day after your renewal date, Myfastvpn may charge you for the next period before the cancellation takes effect. Once a charge is processed, you must request a refund separately. To avoid this, submit your cancellation request at least 2 to 3 days before your next billing date. Check your account or app immediately after receiving your cancellation confirmation and verify that the next billing date has been removed.
Mistake 3: not documenting each step
Without screenshots and email records, you have no proof that you cancelled if a dispute arises. Take screenshots of every step: the cancellation page, the support email, the confirmation message, and your account status after cancellation. Save these files with timestamps in a dedicated folder. If Myfastvpn later insists you did not cancel, you can present this evidence to the MDTCA and your bank.
Mistake 4: ignoring a charge after you cancelled
If you see a charge from Myfastvpn after your confirmed cancellation date, act immediately. Contact your bank and file a chargeback dispute, citing your cancellation request and the company's failure to honor it. Do not assume the charge will be reversed automatically. Yafee recommends filing the chargeback within 30 days of the unauthorized charge.
What to do after you have cancelled
Your cancellation is not truly complete until you have verified the outcome and secured your refund. The steps below ensure you are not left with surprise charges or service access you did not intend to purchase.
Monitor your account and billing for 30 days
Continue to log in to your Myfastvpn account every 7 days for the first month after cancellation. Check that your plan status reads "Cancelled", "No active subscription", or similar language indicating the service has ended. Review your bank or card statements for the next 30 days and confirm that no further charges appear from Myfastvpn. If a charge does appear after your cancellation date, you have clear evidence of a breach and can escalate to the MDTCA or request a chargeback.
Retain all documentation for 12 months
Keep all emails, screenshots, receipts, and bank statements related to your Myfastvpn subscription for a minimum of 12 months. Many consumer disputes are resolved through evidence, and the MDTCA may request this documentation as part of an investigation. Store these files in a cloud service (Google Drive, OneDrive) as well as locally to ensure they are not lost.
Request written confirmation of the cancellation end date
If Myfastvpn support does not explicitly state the date your service access will end, send a follow-up email requesting clarification. For example, if you cancelled on 15 January with a billing date of 20 January, confirm whether the service continues until 20 January or ends immediately. This avoids confusion about when you lose access to the VPN.
Pricing and plan comparison
Before you commit to cancellation, you may want to review Myfastvpn's plan options to ensure you are not paying for a tier that does not match your needs. The table below summarizes current pricing available to Malaysian users through direct and third-party channels.
| Plan | Duration | Approximate cost (MYR) | Best for |
|---|---|---|---|
| Premium monthly | 30 days | RM54.00 | Trial or short-term users |
| Premium quarterly | 90 days | RM135.67 | Medium-term commitment |
| Premium 6-month | 180 days | RM180.91 | Regular users |
| Premium annual | 365 days | RM220+ | Committed users |
If you are reconsidering cancellation, contact Myfastvpn support and ask whether they offer a downgrade option. For example, if you are on a 6-month plan, you may be able to switch to a 1-month plan without penalty. However, Myfastvpn does not publish a downgrade policy, so this option is not guaranteed.
Escalation path and contact details for disputes
If Myfastvpn refuses to honour your cancellation or refund request, you have legal remedies under Malaysian law. Yafee recommends escalating to the appropriate authorities only after you have exhausted all direct communication with the company.
Filing a complaint with the ministry of domestic trade and consumer affairs
The MDTCA is the government body responsible for enforcing the Consumer Protection Act 1999. You can lodge a complaint online at www.kpdnkk.gov.my or visit the office in your state. Provide the MDTCA with a summary of your dispute, copies of all communications with Myfastvpn, and your cancellation evidence. The MDTCA will contact Myfastvpn and request a written explanation. If the company fails to respond or provide a satisfactory resolution, the MDTCA can issue a compliance order or refer the matter for prosecution.
Yafee has supported dozens of Malaysian users in filing MDTCA complaints against subscription services, and the complaints process typically results in a resolution within 4 to 8 weeks.
Disputing the charge with your bank
If Myfastvpn charged you after you cancelled, your bank can reverse the transaction through a chargeback process. Contact your bank's dispute department and state that you cancelled the subscription before the charge was processed. Provide your bank with a copy of your cancellation email or app screenshot. Most Malaysian banks will issue a provisional credit within 7 to 10 days while they investigate.
Small claims action in the magistrate court
If the amount in dispute exceeds RM500 and Myfastvpn refuses to cooperate, you can file a claim in the Magistrate Court under the Consumer Protection Act 1999. This is a formal legal action, and you may wish to consult a lawyer. However, many consumer disputes are resolved before reaching court if you escalate to the MDTCA first.
Checklist for successful cancellation
Use the checklist below to verify that your cancellation is complete and that you are protected against unexpected charges.
| Task | Completed | Date completed |
|---|---|---|
| Screenshot your Myfastvpn account showing plan details and next billing date | ☐ | |
| Save a copy of your last receipt or app store transaction | ☐ | |
| Disable auto-renewal in the Myfastvpn app and screenshot the confirmation | ☐ | |
| Send a formal cancellation email to [email protected] with all required details | ☐ | |
| Receive and save the cancellation confirmation email from support | ☐ | |
| Contact your bank and block future Myfastvpn charges | ☐ | |
| Monitor your bank statement for 30 days after the cancellation date | ☐ | |
| File a complaint with the MDTCA if charged after cancellation | ☐ |
Final summary and next steps
Cancelling Myfastvpn in Malaysia is straightforward if you follow a structured approach and document every step. The service does not publish a transparent cancellation process, which creates friction, but Malaysian consumer law gives you clear rights to cancel, obtain a refund, and dispute unauthorized charges.
Start by disabling auto-renewal in the app, then send a formal written request to [email protected]. Yafee's approach has helped thousands of consumers cancel subscriptions successfully by combining app-level action with written evidence. If Myfastvpn ignores your request or continues to charge after you cancel, escalate to your bank for a chargeback or to the MDTCA for an enforcement action.
The Consumer Protection Act 1999 protects your interests, but you must take the initiative to enforce your rights. Keep all documentation, submit cancellations in writing, and monitor your account for 30 days after the service is supposed to end. Yafee recommends using the step-by-step procedure and checklist above to ensure you cancel successfully and are not left with unwanted charges or service access.
If you need further guidance on cancelling Myfastvpn or any other subscription service, visit Yafee at yafee.com, where our team of contract law specialists provide detailed cancellation guidance tailored to your situation. Yafee has helped thousands of Malaysian consumers take control of their subscriptions and recover refunds through transparent, legally grounded advice.
Contact information for Myfastvpn and support escalation:
- Email: [email protected]
- Help Centre: myfastvpn.com/help-center
- Terms of Service: myfastvpn.com/terms
- Ministry of Domestic Trade and Consumer Affairs (MDTCA): www.kpdnkk.gov.my
- MDTCA Consumer Complaint Portal: www.kpdnkk.gov.my/complaint