Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Mintvpn, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at RM 4.19 for 48h, then RM 228.34 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Mintvpn in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Mintvpn
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Mintvpn subscription with zero hassle
1
Fill in the form
Give us your details and those of your Mintvpn subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Mintvpn. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Mintvpn refuses your cancellation.
Frequently asked questions
Cancel Mintvpn: Step-by-Step Guide
How to cancel Mintvpn and stop recurring charges in malaysia
What Mintvpn is and why users cancel
Mintvpn is a subscription-based virtual private network (VPN) service that encrypts your internet traffic, masks your IP address, and allows you to access region-restricted content or browse more securely on public Wi-Fi networks. The service operates on a recurring billing model, meaning your subscription renews automatically unless you actively cancel it before the renewal date arrives.
How Mintvpn works in practice
When you subscribe to Mintvpn, you gain access to a network of remote servers located in multiple countries. Your internet connection routes through these servers, which masks your true location and encrypts your data from your internet service provider and third parties. The service claims unlimited bandwidth, though performance varies depending on server load and your own connection speed.
Users in Malaysia typically subscribe for three reasons: accessing content blocked by geographic region, securing their connection on public Wi-Fi at cafes or airports, and basic privacy protection. However, many subscribers cancel after discovering that Mintvpn's features do not match their needs, that they rarely use the service, or that the monthly charge of RM35.35 (USD $7.49) no longer justifies the value they receive.
Why cancellation is difficult with Mintvpn
Mintvpn does not publish clear, step-by-step cancellation instructions on its website or in the main account interface. This lack of transparency is a common complaint among users in Malaysia and elsewhere. The company's support page exists, but accessing the full cancellation process requires users to navigate through multiple sections or contact support directly, creating unnecessary friction.
Furthermore, if you subscribed through a third-party platform such as the Apple App Store or Google Play Store, you cannot cancel through Mintvpn's own website. Instead, you must cancel through the app store itself. This layered billing structure means you must identify where your subscription lives before you can successfully stop the recurring charge.
Your consumer rights and what malaysian law protects
Under the Consumer Protection Act 1999 of Malaysia, you have the right to cancel a subscription service. The relevant principle is that a subscription must not be renewed without your clear, affirmative consent before each billing cycle.
Your legal position under malaysian consumer law
The Consumer Protection Act 1999 (Act 599) establishes that merchants must not charge you without your express permission. When you sign up for Mintvpn, you consent to the first charge only. Subsequent renewal charges require fresh consent, or the merchant must provide you with a simple, cost-free cancellation mechanism at least as easy as the subscription process itself.
In practice, this means Mintvpn must offer you a cancellation route that does not involve lengthy hold times, multiple support tickets, or hidden fees. If you cancel before your renewal date, you are entitled to have the recurring charge stopped. Some jurisdictions, including Malaysia, also recognize a cooling-off period for distance contracts, though this varies by the type of digital service and when you subscribed.
If Mintvpn charges you after you have cancelled, or if the company refuses to cancel, you can escalate your complaint to the Federation of Malaysian Consumers Associations (FOMCA) or the Ministry of Domestic Trade and Consumer Affairs (KPDNHEP). These bodies investigate unfair billing practices and can impose penalties on merchants who breach consumer protection rules.
What happens if Mintvpn ignores your cancellation
If you cancel Mintvpn in writing, via support, or through your account, and the company continues to charge you after the agreed cancellation date, you have grounds for a formal complaint. Document every step: the date you requested cancellation, the method you used, the confirmation number (if provided), and the dates of any unauthorized charges afterward.
With evidence in hand, file a complaint with KPDNHEP or FOMCA. Both bodies can compel Mintvpn to issue a refund and may assess penalties if the company violated the Consumer Protection Act 1999. You can also pursue a claim in the small claims court if the unauthorized charges are significant.
How to identify where your Mintvpn subscription is billed
The first and most critical step is to determine exactly where your recurring subscription charge originates.
Check your payment history and bank statements
Open your bank account or credit card statement and search for "Mintvpn" or "Mint VPN" in the last 90 days. Look for a recurring charge of RM35.35 (USD $7.49) or similar. Note the merchant name on the transaction as it appears on your statement. This tells you whether the charge comes directly from Mintvpn's website, or from Apple, Google, or another payment processor.
If the merchant name is "MINTVPN" or "MINTVPN.COM", your subscription is billed through Mintvpn's own payment system. If it says "APPLE.COM/BILL" or "GOOGLE.COM/BILL", you subscribed through the App Store or Google Play Store.
Check your app store subscription list
On an iPhone, open Settings, tap your name at the top, select Subscriptions, and look for Mintvpn in the list. On Android, open Google Play Store, tap your profile icon, select Manage Subscriptions, and scroll through for Mintvpn.
If Mintvpn appears here, your subscription is managed by the app store, not by Mintvpn directly. You must cancel through the app store, not through Mintvpn's website.
Check your Mintvpn account directly
Log in to your Mintvpn account on its website. Navigate to Settings, Account, or Billing. Look for a section labeled Subscription Status, Plan Details, or Manage Subscription. If you see your plan name, renewal date, and an active status, your subscription is billed through Mintvpn's own system, and you can cancel directly from the account portal.
How to cancel Mintvpn on the web
If you subscribed through Mintvpn's website, you can cancel through your account portal or by contacting support.
Step 1: log in to your Mintvpn account
Visit the Mintvpn website and sign in using your email address and password. Ensure you use the same email and password you used when you created the account.
Step 2: navigate to your subscription settings
Once logged in, look for a menu or dashboard section labeled Account, Settings, Billing, Subscription, or Plan. Click into this area. Mintvpn's interface may vary, but the subscription details should appear in a central location. If you cannot find it immediately, check the left sidebar or a hamburger menu (three horizontal lines) in the top corner.
Step 3: locate the cancel or manage plan button
Within the subscription section, you should see options such as Manage Subscription, Cancel Plan, Change Plan, or Downgrade. Click the option that allows you to cancel or remove the subscription. Mintvpn may prompt you to confirm your decision or offer a discounted renewal rate as an incentive to stay.
Step 4: confirm the cancellation and save proof
Complete the cancellation flow by clicking the final confirm button. Mintvpn should display a confirmation message with a cancellation date or reference number. Take a screenshot of this confirmation and note the date and time you cancelled. This proof is essential if a charge appears on your account after cancellation.
Step 5: verify the cancellation by email
Mintvpn should send a confirmation email to the address linked to your account within 24 hours. Save this email. If you do not receive a confirmation within 24 hours, contact Mintvpn support directly using the contact form at support.millenvpn.jp and provide your account email and the date you attempted to cancel.
How to cancel Mintvpn through the apple app store
If you subscribed to Mintvpn using an Apple iPhone or iPad, you must cancel through Apple's subscription management system, not through the Mintvpn app itself.
Step 1: open the settings app on your iPhone or iPad
Tap Settings and scroll to the top. Look for your name or Apple ID profile picture at the very top of the settings menu.
Step 2: tap your name and select subscriptions
Tap your name or Apple ID, then select Subscriptions from the menu. You will see a list of all active app subscriptions tied to your Apple account.
Step 3: find and tap Mintvpn
Scroll through the subscriptions list until you find Mintvpn. Tap it to open the subscription details.
Step 4: tap cancel subscription
On the Mintvpn subscription page, you will see a red or prominent button labeled Cancel Subscription or Cancel Free Trial (if applicable). Tap this button. Apple may present you with a discount offer or ask you to confirm that you want to cancel.
Step 5: confirm the cancellation
Tap the final confirmation button to complete the cancellation. Apple will display a message confirming that your subscription has ended. Your access to Mintvpn will continue until the end of your current billing period, after which it will terminate and no further charges will occur.
Step 6: save a screenshot for your records
Immediately take a screenshot showing the cancellation confirmation. This protects you if Apple or Mintvpn charges you again by mistake.
How to cancel Mintvpn through google play store
If you subscribed to Mintvpn using an Android device and the Google Play Store, you must cancel through Google Play, not through the Mintvpn app.
Step 1: open google play store on your android device
Tap the Google Play Store app icon on your home screen or app drawer.
Step 2: tap your profile icon and select manage subscriptions
In the top right corner of the Play Store, tap your profile icon (usually a circle with your initials or photo). Select Manage Subscriptions from the menu.
Step 3: find Mintvpn in your active subscriptions
You will see a list of all subscriptions associated with your Google account. Scroll to find Mintvpn and tap it.
Step 4: tap cancel subscription
On the Mintvpn subscription page, locate the Cancel Subscription button at the bottom. Tap it. Google may ask why you are cancelling or offer an alternative plan; you can skip these steps by selecting Not Now or similar.
Step 5: confirm the cancellation request
Tap the final confirmation button. Google will display a message confirming your cancellation. Your subscription will end at the conclusion of your current billing cycle.
Step 6: capture proof of cancellation
Take a screenshot of the confirmation screen showing the cancellation date and the message that your subscription has been cancelled. Keep this alongside other cancellation records.
Mintvpn refunds and what to expect after cancellation
Understanding refund policy and what happens next prevents confusion and protects you from unexpected charges.
What refunds Mintvpn is required to offer
Mintvpn does not offer refunds for unused time in the current billing period under most standard subscription terms. However, under Malaysian consumer law, if you discover a fault with the service (for example, it fails to connect reliably or has a critical security flaw), you may be entitled to a refund, credit, or replacement service under the Consumer Protection Act 1999.
If you cancel before your renewal date, you retain access until the end of that billing period. When the renewal date arrives, Mintvpn will not charge you again, and your access will terminate. No refund of the final month is typically issued unless you have grounds for a complaint.
What happens to your access after cancellation
Once you cancel, Mintvpn will not charge you on your next renewal date. However, your access does not cease immediately. You can continue to use the VPN service until the end of your current billing period. For example, if your renewal date is 15 March and you cancel on 1 March, you retain full VPN access until 15 March.
On 16 March, you will no longer be able to use Mintvpn. The app will lock or show a message stating that your subscription has expired. You will need to resubscribe if you wish to use the service again.
Verify that no further charges occur
Monitor your bank or credit card statement carefully during the first 30 days after your cancellation date. If a charge for Mintvpn or a similar VPN service appears after your cancellation date, contact your bank immediately and report an unauthorized charge. Simultaneously, contact Mintvpn support with your cancellation proof and ask for an explanation.
If Mintvpn refuses to refund an unauthorized charge, file a chargeback with your bank or credit card company. Most financial institutions will reverse the charge on your behalf if you provide evidence of cancellation.
Pricing and whether you should cancel
Evaluating the cost versus your actual usage helps you decide whether to cancel or keep your subscription.
Mintvpn pricing in malaysia
| Plan | Duration | Cost (USD) | Cost (MYR) | Monthly equivalent |
|---|---|---|---|---|
| Prime Monthly | 1 month | $7.49 | RM35.35 | RM35.35 |
| Prime Quarterly | 3 months | $14.99 | RM70.70 | RM23.57 |
| Prime Annual | 12 months | $39.99 | RM188.56 | RM15.71 |
When cancellation makes sense
Cancel Mintvpn if any of the following apply: you have not opened the app or used the VPN in the last 30 days; you use the VPN fewer than once per week and could achieve similar privacy through other means; you have found a competing VPN service with better speeds or features at a lower price; or the service fails to connect reliably or drops your connection frequently.
Conversely, keep the subscription if you use Mintvpn multiple times per week for legitimate purposes (accessing region-locked content, securing your connection on public networks), if the service performs well in your region, and if RM35.35 per month feels proportionate to the value you receive.
Common mistakes to avoid when cancelling Mintvpn
Most cancellation problems arise from easily preventable errors. Take your time, follow these precautions, and you will cancel cleanly without surprise charges.
Mistaken belief that uninstalling the app cancels your subscription
Uninstalling the Mintvpn app from your phone does not cancel your subscription. The app simply disappears from your device; the billing continues in the background. You must cancel through your account portal or app store subscription settings, not through the app itself. Hundreds of users delete the app and are surprised by a charge weeks later.
Cancelling through the wrong channel
If you subscribed through the Google Play Store, cancelling through the Mintvpn website will not work. Your subscription still exists in Google Play, and the charge will continue. You must cancel where you subscribed. Check your bank statement to confirm your billing source before taking action.
Forgetting to save cancellation confirmation
Always capture a screenshot or save the confirmation email. If you cannot prove you cancelled, Mintvpn support has no obligation to reverse a charge. Without evidence, the dispute becomes your word against the company's records, and you will lose.
Cancelling too close to the renewal date
If your renewal date is tomorrow and you cancel today, Mintvpn's system may not process the cancellation in time, and the charge will go through. Cancel at least 3 to 5 days before your renewal date to ensure the system updates correctly. Check your account to confirm the status changes to Cancelled or Inactive before the renewal date arrives.
Ignoring a charge that should have been prevented
If you cancelled but still see a charge, do not ignore it hoping it will resolve itself. Contact Mintvpn support within 7 days of the charge with your cancellation proof. If support does not refund you within 14 days, escalate to your bank or credit card company. The sooner you act, the higher your chances of recovering the money.
Checklist before you cancel Mintvpn
Use this checklist to ensure you are prepared before you initiate cancellation.
- Take a screenshot of your current plan name, monthly cost (RM35.35 or equivalent), and renewal date.
- This proves what you were subscribed to and when the next charge was due.
- Check your bank or credit card statement and identify the merchant name for your recurring charge.
- Is it "MINTVPN.COM", "APPLE.COM/BILL", or "GOOGLE.COM/BILL"? This determines your cancellation route.
- Verify your account email address and ensure you have access to it.
- You may need to provide this to support if you encounter problems.
- Note the exact date and time you plan to cancel.
- Cancel at least 5 days before your renewal date to allow time for the system to update.
- After cancellation, save the confirmation message and any confirmation email for at least 90 days.
- You will need this if an unauthorized charge appears.
- Monitor your bank or credit card statement for 30 days after the cancellation date.
- Report any unexpected Mintvpn charges to your bank immediately.
How yafee helps with subscription cancellations
Cancelling subscriptions can feel frustrating when companies hide their cancellation process or make it deliberately difficult. Yafee specializes in demystifying these processes and empowering you to take control of your recurring charges. On Yafee, you will find plain-language guides for hundreds of subscription services, including Mintvpn, that walk you through every step of the cancellation process.
Yafee is designed to be faster and clearer than trying to navigate the company's own website or support system. Each guide, including this one, is written by contract law specialists who understand consumer rights and the legal frameworks that protect you in Malaysia and other jurisdictions. Yafee translates legal jargon into actionable steps so you can cancel without confusion or delay.
Whether you need to cancel a VPN service, streaming subscription, software license, or membership, Yafee provides the same level of clarity and legal authority. The platform has helped thousands of consumers cancel unwanted subscriptions, recover unauthorized charges, and understand their consumer rights under legislation such as the Consumer Protection Act 1999.
Visit Yafee today to access cancellation guides, refund templates, and escalation procedures for virtually any service you want to quit. Yafee is your partner in reclaiming control of your subscriptions and your money.
Contact information for Mintvpn support
Mintvpn does not publish a physical address or local phone number for Malaysia. The primary support channel is the online support portal.
Official support contact
| Contact method | Details | Response time |
|---|---|---|
| Support portal | support.millenvpn.jp/en/130 | 24-72 hours |
| Not publicly listed | Unknown | |
| Live chat | Not available | N/A |
| Phone (Malaysia) | Not available | N/A |
| Postal address | Not publicly available | N/A |
Escalation if Mintvpn does not respond
If Mintvpn support does not reply within 72 hours or refuses to cancel your subscription, escalate your complaint to the Federation of Malaysian Consumers Associations (FOMCA) or the Ministry of Domestic Trade and Consumer Affairs (KPDNHEP). Both organizations handle complaints about unfair billing practices and unresponsive merchants.
Provide FOMCA or KPDNHEP with copies of your cancellation request, proof of the charge, your bank statement showing the recurring debit, and any responses (or lack thereof) from Mintvpn. These bodies have the authority to compel Mintvpn to refund your money and issue penalties if the company breached the Consumer Protection Act 1999.
Summary and next steps
Cancelling Mintvpn requires you to identify where your subscription is billed (Mintvpn's website, Apple App Store, or Google Play Store), log in to the correct platform, and click Cancel Subscription. Save proof of cancellation, monitor your bank statement for 30 days, and escalate to your bank or consumer authority if an unauthorized charge appears.
Mintvpn's lack of transparency around cancellation is a consumer protection weakness, but it does not absolve you of the need to act. You are protected under the Consumer Protection Act 1999, and you have clear remedies if the company charges you after you cancel.
Start today by taking a screenshot of your plan details and checking your bank statement to identify your billing source. Then follow the appropriate cancellation method outlined in this guide. Yafee has helped thousands of consumers cancel unwanted subscriptions and recover unauthorized charges. Use the resources here, stay organized, and you will cancel Mintvpn cleanly.