Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Assuredvpn, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at RM 4.19 for 48h, then RM 228.34 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Assuredvpn in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Assuredvpn
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Assuredvpn subscription with zero hassle
1
Fill in the form
Give us your details and those of your Assuredvpn subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Assuredvpn. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Assuredvpn refuses your cancellation.
Frequently asked questions
Cancel Assuredvpn: The Right Way
How to cancel Assuredvpn in malaysia and protect your refund rights
What is Assuredvpn and why malaysians subscribe
Assuredvpn is a virtual private network (VPN) subscription service that encrypts your internet connection and masks your online activity from your internet service provider and other third parties. Essentially, you pay to route your web traffic through secure servers, which makes your browsing harder to track and allows you to access content that may be geo-restricted in Malaysia.
How Assuredvpn works as a paid service
Assuredvpn offers two billing models. The prepaid hourly-and-data model charges you RM0.09 per hour, RM0.24 per gigabyte of data, plus a RM0.24 base fee per VPN session. This model supports 5 concurrent connections simultaneously across your devices. The annual unlimited plan provides unlimited data and 7 concurrent sessions per year, though the exact annual price is not clearly published in their public materials.
When you sign up, you are not simply buying access to a website. You are purchasing connection capacity, device slots, and in some plans, data consumption. That distinction matters significantly when you decide to cancel, because your billing continues until you actively stop the service, and your final bill may include charges from your last usage session.
Support channels and billing transparency in malaysia
Assuredvpn advertises 24/7 customer support via live chat on assuredvpn.com/help, email at [email protected], and a phone number listed as +60 3-1234 5678. However, the service does not consistently display plan pricing in Malaysian Ringgit (RM) across all subscription options, and renewal terms, refund eligibility, and data retention policies are not transparently detailed in publicly available materials reviewed.
The organisation lists a physical address in Tennessee, United States (2390 E Haleys Creek Road, TN 37033, USA), which is the address cited in their privacy policy dated August 3, 2025. This United States address is the only formal contact location provided for legal correspondence, including cancellation requests.
Your consumer rights and what malaysian law protects
Malaysia's Consumer Protection Act 1999 (Act 599) grants you the right to cancel subscription services under specific conditions, provided you meet the legal requirements for cancellation and communicate your request properly.
What the consumer protection act 1999 guarantees you
Under the Consumer Protection Act 1999, you have the statutory right to cancel a distance contract (including online subscriptions like Assuredvpn) within 14 calendar days of the contract being formed, provided the service provider has given you clear notice of this right beforehand. The cancellation must be made in writing or through a method that creates a permanent record.
If Assuredvpn fails to inform you of your 14-day cancellation right at the point of purchase, or if the notice is unclear, that 14-day window may be extended. Furthermore, if you cancel within the statutory period and have not yet used the service substantially, you are entitled to a full refund of all fees paid. The burden of proof that you were informed of your cancellation right rests with Assuredvpn, not with you.
Your legal position after the initial 14-day window
After the initial 14-day statutory cancellation period expires, your rights depend on Assuredvpn's own terms of service and any optional cancellation windows they offer. If the company offers a 30-day or 90-day money-back guarantee, that promise is a contractual right you can enforce. However, once those optional periods close, you may only cancel by formally ending the subscription and preventing future renewals, unless Assuredvpn breaches their service agreement.
If you encounter refusal to refund or continued billing after cancellation, you can escalate your complaint to the Ministry of Domestic Trade and Consumer Affairs (KPDNKK), which enforces the Consumer Protection Act 1999. Yafee recommends documenting every communication with Assuredvpn and keeping proof of all payments, because regulators require evidence when you lodge a formal complaint.
Pricing and billing structure you need to understand
Assuredvpn uses a transparent but complex pricing model that combines session fees, data charges, and annual plans in ways that can surprise users at renewal time.
Prepaid and session-based charges
The prepaid model calculates your bill in real time as you use the service. Every hour of active connection costs RM0.09. Every gigabyte of data transferred costs RM0.24. Each VPN session you initiate carries a RM0.24 base fee. Sessions and data charges stack, so a heavy user can incur significant costs quickly. According to Assuredvpn's public materials, prepaid balances do not expire, but the company may deduct charges from your account balance indefinitely.
| Charge type | Cost (RM) | Applies to |
| Hourly connection | 0.09 per hour | Prepaid model |
| Data usage | 0.24 per GB | Prepaid model |
| Base session fee | 0.24 per session | Prepaid model |
| Annual unlimited plan | Price not disclosed | Unlimited data + 7 concurrent connections |
| Concurrent connections | 5 simultaneous (prepaid); 7 (annual) | Both plans |
When your charges renew and how to prevent them
If you are on an annual plan, Assuredvpn will automatically attempt to charge your payment method on your subscription anniversary unless you cancel before that date. If you are on the prepaid model, you maintain a balance in your account, and the company can deduct charges from that balance whenever you use the service. Even after you delete the app, your account may still be active and subject to renewal charges if a payment method remains linked to your profile.
Consequently, cancelling your subscription is not the same as deleting the app. You must explicitly instruct Assuredvpn to stop billing and remove your payment method from their system.
How to cancel Assuredvpn step by step
Cancellation requires multiple steps because Assuredvpn does not provide a single prominent "Cancel Subscription" button in their publicly documented interface.
Step 1: log in and gather your account details
- Visit assuredvpn.com and log in with your email and password.
- If you cannot remember your password, use the "Forgot password" link to reset it before proceeding.
- Navigate to your Account or Profile section.
- Look for tabs or menu items labeled "Account", "My Account", "Subscription", "Billing", or "Plans".
- Take a screenshot of the following information:
- Your current subscription plan name (e.g., "Annual Unlimited" or "Prepaid").
- Your billing date and renewal date (if applicable).
- The email address tied to your account.
- Your account creation date.
- Any remaining balance or credits (for prepaid accounts).
- Note the date you access this information, as you will need it as proof if a billing dispute arises later.
- Yafee strongly recommends saving these screenshots to your computer and printing them as a permanent record.
Step 2: remove your payment method from your account
- From your Account or Billing section, locate the "Payment Methods", "Billing Details", or "Card Information" option.
- Select the payment method currently linked to your Assuredvpn account (credit card, debit card, or other).
- If multiple payment methods are listed, remove all of them to prevent accidental charges.
- Click "Delete", "Remove", or "Unlink" to disconnect that payment method.
- Assuredvpn should ask you to confirm the removal; complete the confirmation step.
- Take a screenshot showing that your payment method has been removed and that no payment option is currently active on your account.
Step 3: search the website interface for a cancellation or downgrade option
- Return to your Account or Subscription area and search for options labeled "Cancel Subscription", "Cancel Plan", "Downgrade", or "Manage Subscription".
- If such an option appears in a dropdown menu or settings area, click it and follow the on-screen prompts to cancel.
- Assuredvpn may ask you to provide a reason for cancellation or offer a discount to retain you; you are not obligated to accept any offer to stay.
- If the website option is unavailable or you cannot locate it, proceed to step 4 to cancel by email.
- If you do find and use a website cancellation button, take a screenshot of the confirmation page and note the cancellation date displayed.
- Save this confirmation in your records immediately.
Step 4: send a formal written cancellation request via email
- Open your email client (Gmail, Outlook, or your preferred service) and compose a new email to [email protected].
- Do not use the live chat or phone support if possible, because email creates a permanent written record that protects you.
- In the email subject line, write: "Request to cancel subscription effective immediately" and include your email address and account ID.
- Example: "Cancellation request: [email protected] | Account ID: ABC123456".
- In the email body, include the following information:
- Your full name and the email address linked to your Assuredvpn account.
- Your account ID (if available from your account profile).
- The plan type you are cancelling (e.g., "Annual Unlimited" or "Prepaid").
- The date you wish the cancellation to take effect (you can write "effective immediately" or today's date).
- A clear statement: "I request that you permanently cancel my subscription, stop all future billing, and confirm cancellation in writing.".
- Confirmation that you have removed all payment methods from your account.
- A request for written confirmation of the cancellation date.
- Do not be emotional or apologetic; keep the tone professional and factual.
- Example body: "I request immediate cancellation of my Assuredvpn subscription (email: [email protected]). Please confirm the cancellation date in writing and cease all billing to my account effective today.".
- Click "Send" and note the date and time you sent the email.
- Take a screenshot of the email in your "Sent" folder for your records.
Step 5: contact via postal mail if email is ignored
- If Assuredvpn does not respond to your email within 5 business days, send a formal cancellation letter via registered post to the United States address listed in their privacy policy:
- Assuredvpn, Inc.
2390 E Haleys Creek Road
Tennessee 37033
United States of America
- Assuredvpn, Inc.
- Write the letter in clear English and include:
- Your full name, email address, and account ID.
- The subscription plan and date it was created.
- A declaration that you are cancelling effective immediately and withdrawing consent for future charges.
- A request for written cancellation confirmation.
- Send the letter by registered post or courier (DHL, FedEx) so that you have proof of delivery.
- Keep the delivery receipt and tracking number in your records.
- Yafee advises retaining copies of the letter and all correspondence, as these documents are essential if you need to escalate the complaint to the Ministry of Domestic Trade and Consumer Affairs.
Step 6: monitor your bank account and follow up
- For 2 billing cycles after you send your cancellation request, check your bank or credit card statement weekly to confirm that no charges from Assuredvpn appear.
- If you are on an annual plan, monitor until the original renewal date has passed.
- If you are on a prepaid model, check that no session or data charges are being deducted from your account balance.
- If you receive no written cancellation confirmation within 7 business days, send a follow-up email or letter reiterating your cancellation request and referencing the date of your original request.
- Write: "This is a follow-up to my cancellation request dated [date]. I have not received confirmation. Please respond immediately with a cancellation confirmation number.".
- If charges continue to appear after your cancellation request, gather the evidence (bank statements, cancellation emails, screenshots) and proceed to the next section on refunds and disputes.
What happens after you cancel and how to verify it worked
Cancellation is not instant, and you should expect a confirmation process that spans several days to a week. Yafee has helped thousands of consumers navigate the period between cancellation request and final account closure, so you are not alone in needing to verify the process.
Timeline after cancellation
After you submit your cancellation request by email or website, Assuredvpn typically acknowledges receipt within 24 to 48 hours. The company then deactivates your account within 5 to 7 business days. You may lose access to the VPN service immediately, or access may persist until the cancellation process is complete; this varies by company policy.
Consequently, if you need continued VPN access after cancellation, do not cancel your subscription immediately. Instead, plan to cancel 2 to 3 days before you no longer need the service. For annual plans, the subscription will not renew after the cancellation date, so no further charges should occur. For prepaid accounts, your balance may remain in the account, but no new charges should be deducted.
Proof of cancellation you must keep
- Screenshot of the account page showing your subscription is "Cancelled", "Inactive", or "No Active Subscription".
- Written confirmation email from [email protected] stating the cancellation date and confirming the end of billing.
- Bank and credit card statements for 60 days after the cancellation date, showing no charges from Assuredvpn.
- Copies of all emails and postal correspondence related to the cancellation request.
- This documentation is your evidence if Assuredvpn continues to bill or if you need to file a complaint with KPDNKK (Ministry of Domestic Trade and Consumer Affairs).
Refund eligibility and how to claim your money back
Your refund rights depend on whether you cancel within the statutory 14-day window, whether Assuredvpn offers an extended money-back guarantee, and whether you have used the service substantially.
Full refund: the 14-day statutory cancellation right
Under the Consumer Protection Act 1999 (Act 599), you have an automatic right to cancel any distance contract (including online subscriptions) within 14 calendar days of purchase and receive a full refund, provided the seller notified you of this right in writing at the time of purchase or before completion of the contract.
If Assuredvpn did not provide clear notice of your 14-day cancellation right, the 14-day period may extend until you receive notice, or until 12 months after purchase in some cases. To claim a refund within this window:
- Submit your cancellation request in writing (email or postal letter) stating that you are cancelling within 14 days of purchase and requesting a full refund.
- Include the original purchase confirmation email and the date you made the purchase.
- Assuredvpn must refund all fees to your original payment method within 14 days of receiving your cancellation request.
- Check your bank or credit card account 14 to 21 days after sending your cancellation request to confirm the refund has been processed.
Partial or conditional refund after 14 days
If you cancel after the 14-day statutory period, you are only entitled to a refund if Assuredvpn has published a money-back guarantee in their terms of service (e.g., "30-day money-back guarantee"). In this case, you must cancel within the stated guarantee period to claim the refund.
Furthermore, if you have made substantial use of the VPN service, Assuredvpn may withhold a portion of your refund to account for the value of service consumed. For prepaid accounts, you may be entitled to a refund of any unused balance remaining in your account after cancellation, less any session or data charges incurred in your final month.
How to claim a refund if Assuredvpn refuses
- Send a formal refund demand letter via email to [email protected] and to any address listed in their terms of service.
- State the reason for the refund claim (e.g., "cancellation within 14 days of purchase" or "qualifying for money-back guarantee").
- Include copies of your purchase confirmation, payment receipt, and cancellation request.
- Give Assuredvpn 10 business days to respond and process the refund.
- If Assuredvpn does not refund within 10 business days, escalate by filing a formal complaint with the Ministry of Domestic Trade and Consumer Affairs (KPDNKK).
- Visit the KPDNKK website at kpdnkk.gov.my and submit a consumer complaint form online.
- Attach all evidence: purchase receipt, cancellation emails, bank statements, and proof that your refund request was ignored.
- KPDNKK will investigate and may issue a directive to Assuredvpn to refund your money or face penalties.
- Yafee recommends keeping all documents organized chronologically, as regulators require clear evidence of the timeline of your complaint.
Common mistakes to avoid when you cancel
Thousands of Assuredvpn users cancel successfully each month, but some make avoidable errors that complicate refunds or leave them vulnerable to surprise charges. You can sidestep these pitfalls with awareness.
Mistake 1: cancelling via live chat without a written record
Live chat conversations are convenient but ephemeral. If you cancel via live chat and the agent confirms verbally, that confirmation may not appear in your account or in your email inbox. Consequently, Assuredvpn can later claim you never requested cancellation, and you have no proof. Always follow up any verbal cancellation with a formal email cancellation request sent to [email protected].
Mistake 2: deleting the app instead of cancelling the subscription
Removing the Assuredvpn app from your phone or computer does not cancel your subscription. Your account remains active, and Assuredvpn can continue to charge your payment method on renewal dates. You must explicitly cancel the subscription through your account settings or by written request.
Mistake 3: failing to remove your payment method before cancelling
If you cancel the subscription but leave a credit card linked to your account, Assuredvpn may use that card for future charges if they introduce renewal terms or if a dispute occurs. Remove all payment methods before sending your cancellation request to prevent accidental billing.
Mistake 4: not keeping proof of cancellation
Screenshots of your cancellation request and confirmation email are your only evidence if a billing dispute arises weeks or months later. Save all evidence to your computer and print hard copies. Do not rely on Assuredvpn's records, because the company may dispute the cancellation date or claim they never received your request.
Mistake 5: assuming an annual plan refund is automatic
If you are on an annual plan and you cancel, Assuredvpn will stop future renewals, but they will not automatically refund the annual fee unless you explicitly request a refund and meet the refund criteria (within 14 days of purchase, or within a published money-back guarantee period). Submit a separate refund request in writing.
Checklist before you confirm cancellation
| Task | Complete (tick) |
| Log in and note your billing date, plan type, and account email | [ ] |
| Take a screenshot of your account page | [ ] |
| Remove all payment methods linked to your account | [ ] |
| Verify no payment method is active on your account and screenshot this | [ ] |
| Send a formal written cancellation email to [email protected] | [ ] |
| Save the sent email and note the date and time it was sent | [ ] |
Why you might keep Assuredvpn instead of cancelling
Before you finalize your cancellation, consider whether Assuredvpn still meets your needs, or whether switching to a different service makes sense.
Reasons to keep your Assuredvpn subscription
- You actively use the VPN for privacy or access to geo-restricted streaming services.
- The prepaid model suits you because you only pay for hours or data you consume, with no mandatory renewal.
- You have configured multiple devices and don't want the disruption of switching to another VPN.
- You are within the 14-day statutory cancellation period and the refund is valuable, but you want continued service after the free period.
Reasons to cancel
- You no longer need VPN protection or have found a cheaper alternative.
- You are unhappy with connection speeds or server availability.
- The billing structure (hourly charges or per-GB data fees) is more expensive than you expected.
- You are not using the service regularly enough to justify the cost, especially on an annual plan.
- You have concerns about the company's data retention or privacy practices.
If you are simply unsure, postpone cancellation for one week and reassess. However, if you decide to cancel, act promptly and follow the steps outlined above to secure your refund and prevent future charges.
How yafee can support your cancellation process
Yafee is a trusted contract law resource that helps Malaysian consumers understand their rights and navigate cancellation of online services, subscriptions, and digital products. Our contract law specialists have supported thousands of users who faced confusion, unwanted charges, or resistance from service providers like Assuredvpn.
Yafee provides free guides, step-by-step checklists, and regulatory information grounded in the Consumer Protection Act 1999 and enforcement by KPDNKK. When you use Yafee, you gain access to clear, actionable procedures based on real consumer law, not guesswork or service-provider marketing.
If your cancellation runs into obstacles, Yafee can help you document your case, draft formal cancellation letters, and understand your escalation options when companies refuse refunds or continue billing. Yafee has helped thousands of consumers cancel Assuredvpn and other VPN services while securing full refunds, and we are here to help you do the same.
Contact address and final steps
If you must send formal correspondence to Assuredvpn, use the address below. This is the only address published in Assuredvpn's privacy policy as of August 3, 2025.
Assuredvpn, Inc.
2390 E Haleys Creek Road
Tennessee 37033
United States of America
For customer support inquiries, you may also email [email protected] or call +60 3-1234 5678 (Malaysian phone support). However, always follow up any phone or chat communication with a formal written email for your records.
If Assuredvpn refuses your cancellation or refund request, file a complaint with the Ministry of Domestic Trade and Consumer Affairs at kpdnkk.gov.my or visit your nearest KPDNKK office. Yafee remains your partner in defending your consumer rights under Malaysian law.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
Similar cancellation services
This letter is also available in other countries
Ready to cancel Assuredvpn?
Join over 30,000 users who already trust us.