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Frequently asked questions
Cancel Assuredvpn: The Right Way
How to cancel AssureVPN and stop monthly charges in the philippines
What AssureVPN is and why filipinos are cancelling
AssureVPN (also listed as Assuredvpn online) is a subscription-based virtual private network service marketed to encrypt your browsing, mask your IP address, and enable anonymous internet access. You pay a recurring monthly fee to access their servers and encryption technology. The reality for many Philippine users is different: you subscribe expecting reliable local streaming and fast speeds, then discover the service underperforms or blocks the platforms you wanted to access. Once you realise AssureVPN isn't delivering value, you remain liable for automatic monthly charges until you take active cancellation steps.
Yafee specialises in helping consumers navigate subscription cancellation processes that companies deliberately obscure. AssureVPN presents the same barrier to exit that affects thousands of Filipino subscribers. This guide walks you through every procedural step to cancel without incurring penalty charges, understand your consumer rights under Philippine law, and avoid the common traps that keep people paying for services they no longer use.
The actual cost you're paying
AssureVPN charges USD 10.00 per month, which converts to approximately PHP 550 at current exchange rates. The company lists no annual payment option on public pricing pages as of now. This is a recurring subscription, which means the charge automatically renews on your billing date each month unless you cancel before renewal occurs.
AssureVPN does not advertise local payment methods like GCash or Maya on their website. Most Filipino users pay through international methods (credit card, PayPal, or international debit card), which means you may also incur a currency conversion fee on your bank statement. Over one year without cancellation, you could accumulate charges of PHP 6,600 or more.
Why filipinos cancel AssureVPN
You may cancel for several legitimate reasons. If you subscribed primarily for access to local streaming platforms such as iWantTFC or GMA Play, AssureVPN's geo-blocking often prevents you from accessing those services rather than unblocking them. Performance degradation during peak evening hours is also common when many Filipino users are online simultaneously. Some users activate the service for public Wi-Fi security while traveling, then forget they continue paying after returning home.
Your reason for cancellation is irrelevant to your right to cancel. Yafee believes you should only pay for services that genuinely serve your needs.
Your consumer rights under philippine law
Philippine consumer legislation provides explicit protections when you cancel a subscription service like AssureVPN.
Protection under the consumer act of the philippines
The Consumer Act of the Philippines (Republic Act No. 7394) is the primary legal framework governing subscription services and your cancellation rights. This statute requires companies to disclose subscription terms clearly, renew subscriptions only with your explicit consent, and honour cancellation requests without imposing unreasonable barriers or penalty charges.
Your specific legal protections include:
- The right to cancel a subscription service without unreasonable obstacles, hidden fees, or automatic renewal charges
- The right to receive written confirmation of your cancellation
- Protection against continued billing after you cancel
- The right to a refund if the company fails to deliver the service as promised or continues charging after cancellation
- The right to cancel without penalty if the company engages in deceptive marketing practices
If AssureVPN continues charging your card after you submit a cancellation request, or if they deliberately obstruct the cancellation process, they are violating Republic Act No. 7394. You must document all cancellation attempts. Save screenshots of your cancellation submission, any confirmation emails, dates, and evidence of continued charges. This documentation becomes your proof should you need to escalate the dispute.
Your legal position
Under Philippine law, you hold the stronger position. The burden falls on AssureVPN to prove they obtained your clear, informed consent to continue charging after you requested cancellation. The company cannot argue that you implicitly agreed to continued billing. Silence or failure to cancel does not constitute consent under Republic Act No. 7394. If you have submitted a cancellation request and AssureVPN continues charging, you have grounds to dispute the charges and escalate to regulatory authorities.
When to contact the department of trade and industry
The Department of Trade and Industry (DTI) is the government agency responsible for enforcing consumer protection laws in the Philippines. If AssureVPN refuses to honour your cancellation request or continues charging after you cancel, you can file a complaint with DTI Consumer Care at no cost to you.
The DTI complaint process is effective because companies face reputational damage and regulatory penalties when formal complaints are lodged. Most service providers cease disputing charges immediately when informed that a DTI complaint has been filed. Yafee recommends you document your cancellation attempt and keep DTI contact information (telephone 1386 or filing through the DTI website at dti.gov.ph) for rapid escalation if needed.
How to cancel AssureVPN: step-by-step procedure
The cancellation process for AssureVPN depends on your payment method and account status.
Step 1: log in to your AssureVPN account
Visit the AssureVPN login page using a web browser. Enter the email address and password associated with your subscription. If you have forgotten your password, click the "Forgot password" link and follow the email recovery instructions. You must have access to your account before you can locate the cancellation or subscription management portal.
Step 2: locate the subscription or billing settings
Once logged in, look for a "Billing," "Account Settings," "Subscription," or "Manage Plan" section, typically found in your dashboard or user menu. This section displays your current subscription status, renewal date, and payment method. Take a screenshot of this page showing your subscription details and next billing date. This screenshot serves as proof of your active subscription should you later need to dispute charges.
Step 3: select the cancellation option
Within the subscription settings, locate and click the cancellation option. This may be labelled "Cancel subscription," "Downgrade plan," or "End service." AssureVPN may present retention offers or discounted renewal rates at this point. Proceed with cancellation regardless. You can always restart the service later if circumstances change; you cannot recover money paid to a company that refused to cancel.
Step 4: provide your cancellation reason (optional)
AssureVPN will likely ask why you are cancelling. This is optional feedback. You are not required to provide a detailed explanation to cancel your subscription. You may simply select "Other" or enter "No longer needed" without elaboration.
Step 5: confirm your cancellation request
Review the cancellation confirmation screen carefully. Verify that the screen states your subscription will terminate on or before your next billing date. Take a screenshot of this confirmation page. AssureVPN should also send a confirmation email to the email address on file. Save this email in a dedicated folder labelled "AssureVPN Cancellation" for future reference.
Step 6: verify no further charges appear
Monitor your bank or credit card statement for 7 to 10 days after your cancellation. If a charge appears after the confirmed cancellation date has passed, this indicates AssureVPN has violated your cancellation request. Contact your bank immediately to dispute the charge and reference your cancellation confirmation screenshot and email as evidence.
Payment method-specific cancellation instructions
If you cannot cancel through your AssureVPN account, you have alternative cancellation routes depending on your payment method.
Cancelling if you paid by credit or debit card
Contact your bank or credit card issuer. Request they block recurring charges from AssureVPN by the merchant code or reference number. Most banks in the Philippines (BDO, BPI, Metrobank, and others) allow you to cancel recurring billing authorisations through their website portal, mobile app, or by calling their customer service. This provides a secondary cancellation pathway if AssureVPN does not process your account-level cancellation request.
Cancelling if you paid by PayPal
Log in to your PayPal account. Navigate to "Settings," then "Payments." Find "Manage automatic payments" or "Subscriptions." Locate the AssureVPN payment authorization and select "Cancel." PayPal will confirm the cancellation immediately. You will also receive a confirmation email. This method is often faster than cancelling through the AssureVPN website itself.
Cancelling if you paid by GCash or maya
If you used GCash or Maya to pay for AssureVPN, contact GCash or Maya customer support directly. Request they block recurring charges from AssureVPN's merchant account. These platforms allow consumers to revoke payment authorization for any merchant within their apps. This step prevents AssureVPN from attempting further charges even if they ignore your account-level cancellation request.
What to do after you cancel AssureVPN
Cancellation is not complete until you verify that charges have stopped.
Monitor your billing for 30 days
Unexpected charges sometimes occur due to payment processor delays or company error. Check your bank account or credit card statement every 3 to 5 days for one month after your cancellation date. If a charge appears, you have documented proof (your cancellation screenshot and confirmation email) to dispute it immediately. Most banks in the Philippines offer zero-liability protections for unauthorised recurring charges under their cardholder agreements.
Keep your cancellation evidence permanently
Retain your cancellation confirmation email, screenshot of the cancellation page, and any DTI complaint reference numbers for at least one year. Yafee recommends you store these in cloud storage (Google Drive, Dropbox) or print them, because email accounts can be compromised or deleted. If a dispute arises months later, this evidence proves you acted in good faith to cancel and that any subsequent charges are the company's responsibility, not yours.
Request a refund if you were charged after cancellation
If AssureVPN charges your account after your confirmed cancellation date, file a dispute with your bank immediately. Reference your cancellation confirmation and the statement date showing the unauthorised charge. Most Philippine banks process these disputes within 15 to 30 days. Yafee has supported consumers through this process and found that banks typically reverse unauthorised recurring charges when clear evidence of cancellation is provided.
Pricing table for AssureVPN
| Plan | Billing cycle | Cost (USD) | Cost (PHP approx.) | Renewal date |
|---|---|---|---|---|
| Standard VPN | Monthly | USD 10.00 | PHP 550 | Every 30 days (automatic) |
| No annual plan listed | N/A | N/A | N/A | N/A |
Common mistakes to avoid when cancelling AssureVPN
You are not alone if you have struggled to cancel this service; thousands of Filipino consumers have faced the same barriers. The most common mistakes are preventable with awareness.
Mistake 1: assuming deletion equals cancellation
Deleting the AssureVPN app from your device does not cancel your subscription. The company continues charging your card every month. You must submit a cancellation request through your account settings or contact customer support directly. App removal is only the final step after you have cancelled your subscription.
Mistake 2: not documenting your cancellation attempt
If you verbally request cancellation via email or live chat without saving evidence, you have no proof the company received your request. Always take screenshots of your cancellation confirmation and save all confirmation emails. This documentation is essential if you later need to dispute a charge with your bank or file a complaint with the DTI.
Mistake 3: ignoring charges that appear after cancellation
Some consumers assume a single erroneous charge will reverse automatically. It rarely does. Contact your bank immediately to dispute any charge that appears after your confirmed cancellation date. The longer you wait, the more difficult the bank finds it to reverse the transaction. Act within 30 days of the charge appearing for the best outcome.
Mistake 4: failing to cancel through your payment provider as backup
If you cancel your AssureVPN account but the company continues to bill you, you have a secondary defence: blocking the merchant at your bank or payment processor level. Cancel through AssureVPN first, then within 3 days, also cancel through your PayPal, GCash, Maya, or bank portal. This dual cancellation approach prevents almost all unexpected charges.
Comparison: cancellation by method
| Cancellation method | Speed | Documented proof | Recommended for |
|---|---|---|---|
| Account portal | Immediate | Email confirmation + screenshot | First choice for all users |
| PayPal automatic payments | Immediate | Email confirmation | Users who paid via PayPal |
| Bank recurring billing block | 1 to 3 business days | SMS confirmation | Backup method; users with debit/credit card |
| GCash/Maya app revocation | Immediate | App notification | Philippine users with GCash or Maya |
| Email to customer support | 3 to 7 business days | Email thread only | Last resort if account portal is unavailable |
| Bank chargeback/dispute | 15 to 30 days | Bank letter | After unauthorised charges appear post-cancellation |
AssureVPN customer contact and cancellation address
AssureVPN lists contact information on their refund policy page. However, the company does not advertise a dedicated Philippines-based cancellation address. All inquiries route through their standard support portal or email channels.
For formal cancellation requests or disputes, address correspondence to the email support address listed on AssureVPN's website or refund policy page. If the company does not respond within 7 business days, escalate the matter to your payment processor (PayPal, your bank, GCash, or Maya) and file a formal complaint with the Department of Trade and Industry at dti.gov.ph or by calling 1386.
Yafee advises you to avoid relying on email-only cancellation unless your account portal is malfunctioning. Email cancellation requests are easier for companies to ignore or claim they did not receive. Always screenshot your cancellation confirmation from your account dashboard as your primary proof.
Final steps and your next action
Cancelling AssureVPN is straightforward once you know the correct procedure. Log into your account, navigate to subscription settings, click cancel, and save your confirmation. Monitor your billing for 30 days to ensure no further charges appear. If charges do appear, dispute them immediately with your bank using your cancellation confirmation as evidence.
Your consumer rights under the Consumer Act of the Philippines (Republic Act No. 7394) protect you fully. The company cannot legally charge you after you cancel, and the Department of Trade and Industry stands ready to enforce your rights if AssureVPN refuses to honour your cancellation request.
Yafee has helped thousands of Filipino consumers successfully cancel unwanted subscriptions and recover unauthorised charges. If you encounter resistance from AssureVPN, you now have the legal framework, procedural steps, and escalation routes to resolve the matter. Act today to stop charges, preserve your evidence, and regain control of your recurring payments.
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