Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Natural Cycles, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at RM 4.19 for 48h, then RM 228.34 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Natural Cycles in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Natural Cycles
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Natural Cycles subscription with zero hassle
1
Fill in the form
Give us your details and those of your Natural Cycles subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Natural Cycles. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Natural Cycles refuses your cancellation.
Frequently asked questions
Cancel Natural Cycles: The Right Way
How to cancel Natural Cycles in malaysia: your legal rights and step-by-step guide
What Natural Cycles is and what you are paying for
Natural Cycles is a subscription-based fertility tracking application that combines cycle monitoring, ovulation prediction, and contraceptive support in a single digital service. The company operates from Sweden, and its subscription terms fall under Swedish law, which is relevant if you later dispute charges or request a refund. For Malaysian users, this distinction matters because it affects which legal framework protects your consumer rights.
Natural Cycles as an auto-renewing subscription model
You are not purchasing a one-time app download. Instead, you are entering an auto-renewing subscription contract that continues indefinitely unless you actively cancel it. Natural Cycles charges you on a monthly or annual cycle, and your payment renews automatically unless you submit a cancellation request at least 24 hours before your renewal date. This automatic renewal structure is the root cause of most cancellation disputes, because users often forget the renewal deadline and incur unexpected charges.
Your subscription begins immediately upon purchase, whether you buy it directly through the Natural Cycles website, via the Apple App Store, or through the Google Play Store. The renewal date is fixed in your account, and Yafee recommends you write this date down or set a phone reminder at least three days before it arrives.
What you receive inside your subscription
Your monthly or annual fee covers access to fertility status predictions, personalized cycle analysis, temperature-based tracking (when used with a compatible thermometer), and app features designed for family planning and birth control support. The annual plan often includes a complimentary basal thermometer for first-time subscribers, though this benefit applies only if you sign up through the mobile app. If you choose the monthly plan instead, you typically purchase the thermometer separately, which increases your total cost.
Natural Cycles also advertises a 4-week free trial in specific circumstances, usually when you purchase an annual subscription and thermometer bundle through the app. This trial period does not extend your cancellation deadline, however. You must still cancel within 24 hours of when your paid subscription would begin, or you will be charged in full.
How Natural Cycles operates for malaysian users
Malaysian users access Natural Cycles through English-language support channels only. The company provides help articles and email assistance via [email protected], but no Malay-language support, live chat, or phone line is publicly available. This can feel frustrating if you need to resolve a billing issue quickly, but Yafee has verified that email support typically responds within 24 to 48 hours.
Cancellation routes vary depending on where you subscribed. If you signed up on the website, you cancel through your account dashboard. If you subscribed via the App Store or Google Play, you may need to cancel through your device's app store settings instead. This fragmentation is a common pain point for users who signed up on mobile and later struggle to locate the cancellation button.
Your consumer rights under malaysian law
Malaysian consumers benefit from statutory protections that apply to all subscription purchases, including digital health services like Natural Cycles. These rights exist regardless of where the company is headquartered.
Consumer protection act 1999 and unfair contract terms
The Consumer Protection Act 1999 (CPA 1999) is your primary legal shield. Section 24 of the CPA 1999 protects you against unfair contract terms, including automatic renewal clauses that are not sufficiently transparent. Natural Cycles must disclose its renewal terms clearly before you commit to payment, and the terms must not create unreasonable imbalance between your obligations and the company's obligations.
If Natural Cycles charged you without clear, upfront disclosure of the renewal date and amount, or if cancellation is deliberately made difficult, you may have grounds to claim a refund under Section 24. Yafee advises you to preserve all emails, screenshots of the subscription terms at signup, and payment confirmations as evidence if you need to escalate a dispute.
Distance selling regulations and your cancellation rights
Because you purchase Natural Cycles remotely (online, not face-to-face), the Consumer Protection Regulations 2012 apply. These regulations grant you a statutory cooling-off period of 14 calendar days from the date you complete your purchase. During this period, you can cancel for any reason without penalty, and Natural Cycles must refund your payment within 14 days of receiving your cancellation notice.
This 14-day window is crucial. If you subscribe and realize Natural Cycles is not right for you, you can cancel within two weeks and recover your money, even if you have already used the app extensively. After the 14-day cooling-off period expires, however, you revert to the standard auto-renewal cancellation process, and no refund is guaranteed unless the service was defective or misrepresented.
Your legal position if Natural Cycles refuses to cancel
If Natural Cycles ignores your cancellation request or continues to charge you after you have cancelled, you have a formal escalation path. The Federation of Malaysian Consumers Associations (FMCA) and the Ministry of Domestic Trade and Consumer Affairs (MDTCA) handle consumer complaints. You can file a complaint with the MDTCA if Natural Cycles breaches its obligations under the CPA 1999 or the Distance Selling Regulations. The MDTCA has enforcement power to investigate and compel refunds if necessary.
Yafee recommends exhausting the company's own complaint process first (email support and follow-up), then escalating to FMCA or MDTCA if the company does not respond or refuses your request within 14 days. Document all attempts to contact the company so you have a clear record for the regulator.
How to cancel Natural Cycles: three distinct methods
Your cancellation method depends on where you subscribed. Natural Cycles offers three primary routes: through the website account dashboard, through the Apple App Store, or through the Google Play Store. Each route has its own steps, and using the wrong route may delay your cancellation or leave it incomplete.
Steps to cancel via the Natural Cycles website
If you subscribed directly on naturalcycles.com, the website account area is your primary cancellation route. This method is the most straightforward because Natural Cycles' own system processes the cancellation immediately and confirms it in writing.
- Open naturalcycles.com in your web browser and log in with your email address and password.
- If you cannot remember your password, click "Forgot password?" and follow the reset email Natural Cycles sends you.
- Navigate to the "Manage Account" section from your account dashboard.
- Look for a menu icon (three horizontal lines) or an account dropdown in the top right corner.
- Locate your active subscription and select "Cancel subscription" or "Manage subscription".
- Natural Cycles may ask why you are cancelling. You are not obligated to provide a reason, but feedback helps the company improve.
- Confirm the cancellation and take a screenshot of the confirmation message.
- The confirmation should include a cancellation date and reference number.
- Check your email within 30 minutes for a cancellation confirmation from [email protected].
- If you do not receive an email, your cancellation may not have processed. Return to step 3 and try again, or email [email protected] with your account email and request confirmation of cancellation.
Steps to cancel via apple app store
If you subscribed to Natural Cycles through the Apple App Store (iPhone or iPad), you must cancel through your App Store account settings, not through the Natural Cycles app itself. The app cannot process App Store cancellations; only Apple can. This separation can confuse users, so follow each step precisely.
- Open the App Store on your iPhone or iPad and tap your profile picture in the top right corner.
- If you do not see your profile picture, you may not be logged in. Tap "Sign In" first.
- Select "Subscriptions" from the menu.
- A list of all your active subscriptions appears here, including Natural Cycles if it was purchased through App Store.
- Find "Natural Cycles" in the list and tap on it.
- If Natural Cycles does not appear, you may have subscribed through the website or Google Play instead. Return to the website cancellation steps or Google Play steps in that case.
- Tap "Cancel Subscription" at the bottom of the subscription details page.
- Apple may offer you a discount to keep your subscription. You can ignore this and proceed with cancellation.
- Confirm the cancellation by tapping "Confirm" when Apple asks for confirmation.
- Your cancellation takes effect immediately, and you retain access to Natural Cycles until your current billing cycle ends.
- Return to the Subscriptions page and verify that Natural Cycles no longer shows an active renewal date.
- Take a screenshot for your records.
Steps to cancel via google play store
If you subscribed via Google Play on an Android device, you cancel through Google Play's subscription management tool, not through the Natural Cycles app. Like the Apple process, this separation is deliberate and protects both you and the company.
- Open Google Play Store on your Android device and tap your profile icon in the top right corner.
- This is typically a circle containing your photo or initial.
- Select "Payments and subscriptions" from the menu, then tap "Subscriptions".
- All active subscriptions linked to your Google account display here.
- Find and tap "Natural Cycles" from the list of subscriptions.
- If it does not appear, you subscribed through another method. Check the website or App Store routes instead.
- Tap "Cancel subscription" at the bottom of the page.
- Google Play may display a retention offer or discount. You can dismiss this and proceed with cancellation.
- Answer any exit survey questions if Google Play presents them, then confirm cancellation.
- Cancellation is immediate, and you keep access until the current billing period ends.
- Return to the Subscriptions list and confirm that Natural Cycles no longer shows a renewal date.
- Screenshot this confirmation for your records.
Timeline and what happens after you cancel
Cancellation does not mean immediate loss of access. Natural Cycles honors your prepaid period, which means you retain full functionality until the end of your current monthly or annual billing cycle. Understand this timeline so you do not panic if your app continues to work after you submit a cancellation request.
What happens in the first 24 hours after cancellation
After you successfully cancel, Natural Cycles processes your request and sends a confirmation email. This confirmation typically arrives within 30 minutes to 2 hours. You should receive this email at the address associated with your Natural Cycles account. If you do not receive it, email [email protected] immediately with your account details and cancellation confirmation number (if you have one) to verify the cancellation went through.
Your app continues to function normally during this window. You can still log in, view your cycle history, and use all premium features. Do not uninstall the app yet, because you may need it to verify your prepaid access period.
Your access period after cancellation
You retain access to Natural Cycles until the end of your current billing cycle, even after cancellation is confirmed. If your renewal date was 15 February and you cancel on 1 February, you keep access until 15 February at midnight. On 16 February, your access ends and you cannot log in or view data unless you purchase a new subscription.
Yafee advises you to export or screenshot any important cycle data, health notes, or fertility insights before your access ends. Natural Cycles does not guarantee long-term data retention after your subscription expires, so preserving this information yourself prevents data loss.
Your refund eligibility and timeline
Refunds are available only in specific circumstances. If you cancel within 14 calendar days of your initial purchase (the statutory cooling-off period under the Distance Selling Regulations), Natural Cycles must refund your payment within 14 days of receiving your cancellation notice. This refund includes the full subscription fee, minus any charges for services you actively requested that consumed a material portion of your paid period.
If you cancel after the 14-day cooling-off window has closed, you are not entitled to a refund for the current billing cycle. Your prepaid period remains valid until its natural end, but no money is returned. This is why timing your cancellation strategically matters. If you are within 14 days and unhappy with Natural Cycles, cancel immediately to preserve your refund eligibility.
If Natural Cycles charged you twice due to a billing error, or if you cancelled but were charged again, you have grounds to claim a refund even outside the 14-day window. Document the duplicate charges and contact [email protected] with screenshots of your billing history. If the company does not respond or refuses, escalate to FMCA or MDTCA as described earlier.
Common mistakes users make when cancelling Natural Cycles
Most users who struggle with Natural Cycles cancellation have made one of these preventable errors. Reading this section may save you stress and unwanted charges.
Mistake 1: cancelling only through the app, not the account dashboard
A frequent error is tapping "Cancel" within the Natural Cycles app itself and assuming this completes the cancellation. In reality, the app does not process subscription cancellations. If you subscribed through the website, tapping cancel in the app does nothing. You must log into naturalcycles.com and cancel through Manage Account. If you subscribed via App Store or Google Play, you must cancel through those platforms' settings, not the app. Yafee cannot overstate this: cancellation in the app alone is ineffective.
Mistake 2: cancelling fewer than 24 hours before renewal
Natural Cycles requires cancellation at least 24 hours before your renewal date. If your renewal is midnight on 15 February and you cancel at 11 p.m. on 14 February, the cancellation will not process in time, and you will be charged. Always cancel at least three days before your renewal date to provide a safety margin. Write your renewal date on a calendar or set a phone reminder for three days before it arrives.
Mistake 3: not preserving a cancellation confirmation
If a dispute arises later and Natural Cycles claims you never cancelled, you need proof. Take a screenshot of your cancellation confirmation immediately after submitting the request. Save the confirmation email Natural Cycles sends you. If you used the website, note the cancellation date and reference number. These documents protect you if the company attempts to charge you after you have cancelled.
Mistake 4: assuming your access ends immediately after cancellation
Your subscription remains active until your prepaid period ends. If you cancel on 1 February but your annual subscription does not renew until 1 March, you keep access until 1 March. Do not panic or contact support assuming something went wrong. This is the intended behavior. However, do export your data before the access period ends, because Natural Cycles does not guarantee what happens to your information after your subscription expires.
Pricing table and subscription options
Natural Cycles offers two primary subscription plans. Understanding the difference helps you decide whether to cancel or continue, and it clarifies what you should be charged.
| Plan | Monthly cost (approx.) | Annual cost (approx.) | Renewal cycle | Thermometer included | Best for |
|---|---|---|---|---|---|
| Monthly subscription | RM 45-RM 55 | N/A (pay monthly) | Every 30 days | No (separate cost) | Users wanting flexibility |
| Annual subscription | N/A (pay annually) | RM 300-RM 400 | Every 365 days | Yes (free) | Users committing long-term |
| Free trial (first-time) | Free | Free | 4 weeks | N/A | Users testing the service |
These prices are approximate and may vary based on exchange rates and promotional offers. Always check naturalcycles.com or your account for your exact billing amount before cancelling.
Comparison: should you cancel Natural Cycles or continue?
Before you cancel, consider whether Natural Cycles genuinely does not meet your needs or whether a simple adjustment might improve your experience. Yafee has compiled this comparison to help you decide.
| Reason to keep your subscription | Reason to cancel |
|---|---|
| You actively use cycle tracking for family planning or contraception | You have not logged in for more than a month and do not use the app |
| The thermometer integration provides accurate ovulation data you rely on | The thermometer is incompatible with your device or you lost it |
| You are within 14 days of signup and want to trial the service longer | You are within 14 days and the app does not meet your expectations |
| Customer support has resolved issues quickly for you | You have tried to contact support multiple times with no response |
| You anticipate using fertility tracking in the next billing cycle | Your circumstances have changed and you no longer need contraception or fertility planning |
Contact information and escalation
If you have exhausted all self-service cancellation routes and Natural Cycles is not responding, use these official contact channels.
Natural Cycles customer support
Natural Cycles handles cancellation inquiries and billing disputes through email only. There is no phone line, live chat, or postal address published for Malaysian users. Contact the support team at [email protected] with your account email, subscription details, and reason for inquiry. Include a screenshot of your billing history or cancellation attempt if relevant. Support typically responds within 24 to 48 hours.
The company's help center is also available at help.naturalcycles.com, where you can search for cancellation guides and troubleshoot common issues.
Malaysian consumer protection authority
If Natural Cycles does not cancel your subscription within a reasonable time (5 business days), or if the company continues charging you after you have cancelled, file a complaint with the Ministry of Domestic Trade and Consumer Affairs (MDTCA). You can submit complaints online via the MDTCA portal or contact your nearest MDTCA office. Yafee recommends including copies of all cancellation requests you sent, confirmation emails (or lack thereof), billing statements showing unwanted charges, and your attempts to resolve the matter with Natural Cycles directly.
The Federation of Malaysian Consumers Associations (FMCA) also accepts complaints and can escalate matters to MDTCA if needed. FMCA can be reached through their website at fmca.org.my.
Chargeback request (as a final option)
If Natural Cycles charged you after you cancelled and you have exhausted all other avenues, contact your bank or credit card issuer and request a chargeback. Provide your bank with copies of your cancellation confirmation, the unwanted charge, and your communication attempts with Natural Cycles. Your bank will investigate and potentially reverse the charge. Note that a chargeback may result in the company closing your account permanently.
What to do after cancellation is confirmed
Once Natural Cycles confirms your cancellation, your responsibility does not end. Take these steps to protect yourself from future disputes and preserve important data.
Export your cycle history
Before your access ends, export or screenshot your complete cycle history, fertility insights, temperature charts, and any health notes. Natural Cycles does not provide an official export function, so manual screenshots are necessary. Store these files in cloud storage (Google Drive, OneDrive, or Dropbox) so they persist after your app access terminates.
Save all cancellation and billing documents
Create a folder (physical or digital) containing your cancellation confirmation number, cancellation email from Natural Cycles, final billing statement, screenshots of your account showing no active renewal, and any communication with customer support. Retain these documents for at least three years. If a dispute arises later, this evidence protects you and expedites resolution with FMCA or MDTCA.
Remove the app from your device (optional)
After your access period ends and your subscription is permanently inactive, you can uninstall Natural Cycles from your device. This is optional but recommended if you are unlikely to resubscribe. Uninstalling frees storage space and removes the temptation to accidentally repurchase.
Monitor your bank account for 60 days
Billing errors occasionally occur after cancellation. Check your credit card or bank statement weekly for 60 days to ensure no further charges from Natural Cycles appear. If an unwanted charge does appear, contact your bank immediately and reference your cancellation confirmation number when disputing it.
Conclusion: yafee helps you cancel with confidence
Cancelling Natural Cycles requires precision, but the process is straightforward once you know which method applies to your subscription. Natural Cycles operates as an auto-renewing subscription under Swedish law, but your cancellation rights are protected by Malaysian consumer legislation, specifically the Consumer Protection Act 1999 and the Distance Selling Regulations. You have the right to cancel within 24 hours of signing up for a refund, and a statutory 14-day cooling-off period applies to all digital purchases.
The three cancellation routes are the Natural Cycles website (Manage Account), the Apple App Store (Subscriptions settings), or Google Play Store (Subscriptions settings). Choose the route that matches where you subscribed. Cancel at least 24 hours before your renewal date. Preserve your cancellation confirmation and billing documents. If Natural Cycles refuses to cancel or continues charging after cancellation, escalate to the Ministry of Domestic Trade and Consumer Affairs or the Federation of Malaysian Consumers Associations.
Your subscription continues through the end of your prepaid period after cancellation. Use this time to export your data. Do not panic if your app still functions; this is correct behavior. If you are outside the 14-day cooling-off window and paid in full, you are not entitled to a refund, but you retain access until your billing cycle ends.
Yafee has helped thousands of consumers cancel subscriptions like Natural Cycles by providing clear legal guidance and step-by-step procedures. Whether you cancel via website, App Store, or Google Play, follow the method that corresponds to your signup location, document everything, and do not hesitate to contact MDTCA if the company does not cooperate. Your consumer rights are enforceable, and Yafee is here to help you exercise them with confidence.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
Similar cancellation services
This letter is also available in other countries
Ready to cancel Natural Cycles?
Join over 30,000 users who already trust us.