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Frequently asked questions
Cancel Keto Cycle: The Right Way
How to cancel Keto Cycle in malaysia: step-by-step guide and your consumer rights
What is Keto Cycle and why users cancel
Keto Cycle is a subscription-based meal planning service that delivers personalised keto diet guidance through its website and mobile application. You receive customised meal plans, access to over 1,000 keto recipes, shopping list tools, and structured diet guidance when you subscribe. The service operates from its headquarters in Vilnius, Lithuania, and charges Malaysian users in MYR through the App Store, Google Play, or direct billing on its website.
What you are actually paying for
When you subscribe to Keto Cycle, you purchase recurring access to a curated wellness platform, not a one-time product. Your payment cycles every three, six, or twelve months, depending on which Malaysian App Store plan you select. Current pricing stands at RM137.90 for three months, RM192.90 for six months, and RM274.90 for twelve months.
Because this is a subscription service, the critical detail is your renewal date. If you do not cancel before the next billing cycle begins, the company will charge your payment method automatically. Many Malaysian users report frustration not with the diet concept itself, but with the difficulty of stopping recurring charges and obtaining timely refund responses from support. Yafee has documented this as a common pain point across wellness subscriptions operating in Malaysia.
Why you might want to cancel
You may cancel Keto Cycle for legitimate reasons: the meal plans no longer suit your diet, you have found an alternative service, the cost is no longer justified, or you simply wish to pause your subscription. Under Malaysian consumer protection law, specifically the Consumer Protection Act 1999, you retain the right to terminate a distance contract within a defined cooling-off period. Your decision to cancel is valid regardless of reason, provided you follow the correct procedure and timing.
| Common reasons for cancellation | Action required |
|---|---|
| Too expensive for your budget | Cancel immediately; check refund eligibility for unused period |
| Recipes or plans do not match your goals | Use account settings or email [email protected] within 14 days if applicable |
| Switching to a competitor service | Cancel before next billing date; confirm cancellation in writing |
| Concerned about unauthorised charges | Cancel immediately and dispute charge with your bank |
| No longer using the app or website | Cancel to prevent dormant subscription charges |
Your consumer rights under malaysian law
Your right to cancel Keto Cycle is grounded in the Consumer Protection Act 1999 and the Distance Contracts Regulations, which apply to online and app-based purchases made by Malaysian consumers. Under this framework, you have specific protections when you purchase a subscription service from a distant seller.
The cooling-off period and your protection
The Consumer Protection Act 1999 grants you a fourteen-day cooling-off period from the date you enter into a distance contract, unless the contract explicitly excludes certain services. For subscription services, this period allows you to cancel and request a refund if you change your mind, provided you have not substantially used the service.
To enforce this right, you must cancel in writing and communicate your intention clearly. Email to [email protected] qualifies as written notice. Include your full name, registered email address, subscription plan details, and the date you wish the cancellation to take effect. Keep a copy of every email you send and every response you receive from Keto Cycle.
Your legal position when cancelling
Your legal position: You can cancel Keto Cycle at any time. If you cancel within fourteen days of purchase and have not materially used the service, you are entitled to a full refund under the Consumer Protection Act 1999. If you cancel after fourteen days, your right to a refund depends on whether you are within an active billing cycle. You should receive a written confirmation of cancellation within seven business days. If Keto Cycle refuses to cancel or fails to stop billing, you can lodge a complaint with the Ministry of Domestic Trade and Consumer Affairs (MDTCA), which enforces consumer protection law in Malaysia.
What happens if the company refuses to cancel
If Keto Cycle does not respond to your cancellation request within seven days, or if the company argues your cancellation is invalid, you have legal recourse. You can file a complaint with the MDTCA's Consumer Claims Tribunal, which handles disputes up to RM25,000 in value. Yafee recommends documenting every step: take screenshots of your account, save all emails, and record the dates you contacted support.
Pricing and billing methods
Understanding where you subscribed determines how you cancel and where to verify the cancellation was processed. Keto Cycle operates three separate billing channels for Malaysian users, each requiring a different cancellation method.
| Billing channel | Plan duration | Price (MYR) | Monthly equivalent |
|---|---|---|---|
| App Store / Google Play | 3 months | RM137.90 | RM45.97 |
| App Store / Google Play | 6 months | RM192.90 | RM32.15 |
| App Store / Google Play (best value) | 12 months | RM274.90 | RM22.91 |
| Keto Cycle website (direct) | Varies | Contact support | Contact support |
How to cancel Keto Cycle step by step
Cancellation method depends on where you subscribed. Complete the steps for your specific channel to ensure the company stops billing and confirms the cancellation in writing.
Step one: check your subscription details before cancelling
Before you initiate cancellation, gather proof of your current plan. This protects you if a dispute arises and serves as evidence for refund claims.
- Open your Keto Cycle app or log into ketocycle.diet in a web browser
- Go to your account or profile settings
- Look for the subscription, billing, or account section
- Take a screenshot showing:
- Your current plan name and duration
- The next billing date
- The amount charged (e.g. RM137.90, RM192.90, or RM274.90)
- The payment method (App Store, Google Play, or card)
- Save this screenshot and email it to yourself with today's date in the subject line
- Check your latest bank statement or card invoice and note the last charge amount and date
Step two: cancel through the app store (if you subscribed via apple)
If your Keto Cycle charges appear on your Apple bill, you must cancel through Apple's subscription settings, not through the Keto Cycle app itself.
- On your iPhone or iPad, open the Settings app
- Tap your name at the top of the screen
- Select Subscriptions (or iTunes and App Store, then Subscriptions)
- Find Keto Cycle in the list and tap it
- Tap Cancel Subscription
- Apple will ask why you are cancelling; select a reason (optional)
- Confirm the cancellation
- You will see a message confirming your subscription will end on a specific date
- Take a screenshot of this confirmation
- Note the final billing date carefully
- Email [email protected] the same day with your confirmation screenshot and request written acknowledgment of the cancellation from Keto Cycle
Step three: cancel through google play (if you subscribed via android)
If your Keto Cycle charges appear on a Google Play bill, cancel directly through Google Play settings.
- On your Android device, open Google Play Store
- Tap your profile icon in the top right corner
- Go to Payments and subscriptions
- Tap Subscriptions
- Find Keto Cycle and tap it
- Tap Cancel subscription
- Google will show you the final charge date and any remaining access period
- Confirm the cancellation
- Screenshot the cancellation confirmation showing the final billing date
- Email this screenshot to [email protected] with your registered email address and ask for written confirmation that the subscription has been terminated
Step four: cancel if you subscribed directly on the Keto Cycle website
If you signed up directly on ketocycle.diet and are not using Apple or Google Play as an intermediary, cancel through your Keto Cycle account.
- Log into your Keto Cycle account at ketocycle.diet
- Navigate to Account, Profile, or My Account settings
- Look for Subscription, Billing, or Manage Plan
- Click or tap Manage Subscription or Cancel Subscription
- If you see a cancel button, click it immediately
- If no visible button appears, proceed to the next step
- If the account interface does not show a clear cancel option, use the contact form at ketocycle.diet/contact-us or email [email protected] directly
- Write: "I request immediate cancellation of my subscription effective today. My registered email is [your email]. Please confirm cancellation in writing with the effective cancellation date."
- Send from the email address linked to your Keto Cycle account
- Monitor your account for seven business days and verify the subscription status changes to Cancelled
Step five: verify cancellation and get written confirmation
Do not assume your subscription is cancelled until you receive written confirmation from Keto Cycle. This is the most critical step because many users cancel in-app but are still charged if the backend system was not updated.
- Email [email protected] with this message:
- "I have cancelled my subscription [via App Store/Google Play/website]. Please confirm in writing that my subscription is cancelled effective [date] and that no further charges will be applied."
- Include your registered email, account name, and the last charge amount
- Expect a response within seven business days
- Keto Cycle support typically replies within 2 to 5 business days
- If you receive no reply after seven days, escalate to the MDTCA
- Save the email response that confirms your cancellation and the date it takes effect
- Monitor your bank statement or card for the next 60 days to ensure no further charges occur
What happens after you cancel
Cancellation is not immediate. You retain access to Keto Cycle until the end of your current billing cycle, even after you submit a cancellation request. No further charges will be applied after that date, provided the cancellation was processed successfully.
Access and timing
When you cancel, Keto Cycle will not refund the current billing period. For example, if you paid RM137.90 for three months and cancel on day five, you retain access for the full three months and receive no refund for the remaining time. This is standard practice for subscription services and is permitted under the Consumer Protection Act 1999 after the fourteen-day cooling-off period expires.
Your access ends on the date shown in the cancellation confirmation. After that date, you cannot log into your account or access recipes, meal plans, or any other content.
What to monitor after cancellation
Cancellation sometimes fails silently because of system delays or technical errors. Monitor these indicators closely:
- Check your bank or card statement weekly for sixty days after the stated cancellation date
- If a charge appears after the cancellation date, note the amount, date, and transaction reference
- Log into your Keto Cycle account (if still accessible) and verify your subscription status shows Cancelled, not Active
- Retain all cancellation emails and screenshots until at least ninety days have passed with no unauthorised charges
Refund policy and how to claim
Keto Cycle's refund eligibility depends on when you cancel relative to your billing date and how much of the service you have used. Yafee advises understanding this distinction before you request a refund.
When you qualify for a refund
You are entitled to a refund in these scenarios: you cancel within fourteen days of your original purchase date and have not used the service materially. The Consumer Protection Act 1999 defines "substantial use" as minimal interaction with the service. Logging in briefly, viewing a few recipes, or reviewing one meal plan typically does not disqualify you.
After the fourteen-day period, refunds are at Keto Cycle's discretion. The company may offer a pro-rata refund (refunding the unused portion of your current cycle) if you request one, but this is not guaranteed by law. However, if Keto Cycle fails to deliver the promised service (for example, the app is unavailable or recipes are broken), you may claim a refund as a breach of contract.
How to request a refund
- Email [email protected] with this information:
- Your registered email address and full name
- The date you purchased the subscription
- The plan you purchased (3-month, 6-month, or 12-month) and the amount paid
- Whether you are within fourteen days of purchase
- A clear statement: "I request a refund for my cancelled Keto Cycle subscription"
- If you purchased through App Store, also request a refund through Apple:
- Open the App Store, tap your profile icon, go to Purchased, find Keto Cycle, tap it, and select Report a Problem
- Choose "I'd like a refund for this purchase"
- Apple will process the refund directly to your original payment method
- If you purchased through Google Play, request a refund via Google Play:
- Open Google Play Store, tap your profile icon, go to Payments and subscriptions, find Keto Cycle, tap it, and select Request a refund
- Google will process the refund within three to five business days
- For direct website purchases, track the refund request email and follow up if you receive no response after ten business days
Timeline for refunds
Refunds through Apple and Google Play typically process within five to seven business days once approved. Refunds from Keto Cycle direct to your bank card may take fourteen to twenty-one days. Check your bank statement carefully; some refunds appear as separate credits rather than reversals of the original charge.
Common mistakes to avoid when cancelling
Cancellation failures are avoidable when you know the pitfalls. Many users believe they have cancelled but are charged again because they missed one critical step. Here is how to protect yourself.
Mistake one: cancelling in the app but not through the billing platform
The Keto Cycle app may have a cancellation request feature, but this does not always stop billing. App-based cancellation requests are often just notifications to customer support, not automatic triggers to disable your subscription. If you subscribed through Apple or Google Play, you must cancel through those platforms specifically. Yafee has tracked numerous cases where users cancelled within the app but continued to be charged because the backend subscription system was never notified.
Mistake two: not obtaining written confirmation
Cancellation is not complete until Keto Cycle confirms it in writing. Verbal acknowledgment, a one-line auto-reply, or an in-app message does not count. You need an email from [email protected] stating the exact date your subscription ends and confirming no further charges will occur. Without this, you have no proof if a dispute arises.
Mistake three: cancelling too close to the billing date
If your billing date is tomorrow and you cancel today, the charge may process before the cancellation is registered. Email [email protected] immediately with an urgent request to cancel before the charge processes. If the charge goes through, file a chargeback with your bank or card issuer and provide your cancellation email as evidence of your intent to cancel.
Mistake four: not monitoring your bank statement
System errors happen. Keto Cycle may fail to disable your subscription due to a technical glitch, or a payment processor may retry a failed charge. Check your statement every week for sixty days after your cancellation date. If an unauthorised charge appears, contact your bank immediately and reference your cancellation confirmation email.
Mistake five: deleting your cancellation emails
Keep every email from Keto Cycle or concerning your subscription for at least one year. These are your proof in disputes with the company or your bank. Create a folder and label it "Keto Cycle Cancellation" for easy reference.
How to escalate if Keto Cycle refuses to cancel
If Keto Cycle ignores your cancellation request or claims your cancellation is invalid, you have legal remedies. The MDTCA is the enforcement body responsible for consumer protection in Malaysia and handles complaints about unfair contract terms and failure to honour cancellation rights.
Filing a complaint with the MDTCA
Contact the Ministry of Domestic Trade and Consumer Affairs via their online portal or by visiting a local MDTCA office. Provide your cancellation email, screenshots of your account and billing history, and bank statements showing the disputed charges. The MDTCA will investigate free of charge and can force Keto Cycle to refund you if the company is in violation of the Consumer Protection Act 1999.
Disputing the charge with your bank
Simultaneously, request a chargeback from your bank or credit card issuer. Provide them with your cancellation email and statement showing charges after the cancellation date. Banks typically side with consumers when evidence of a cancellation request is presented. The charge will be reversed while the dispute is investigated, and you will receive a provisional refund within seven to ten business days.
Key checklist for cancelling Keto Cycle
| Action | Deadline | Status |
|---|---|---|
| Screenshot your account showing plan, next billing date, and amount | Before cancelling | Essential |
| Identify your billing channel (App Store, Google Play, or website) | Before cancelling | Essential |
| Cancel through the correct platform | Before next billing date | Essential |
| Email [email protected] requesting written confirmation | Same day as cancellation | Essential |
| Save all cancellation emails and confirmations | Ongoing | Essential |
| Monitor bank statement for sixty days after cancellation date | Daily after stated end date | Critical |
| File MDTCA complaint if charged after cancellation date | Within one year of disputed charge | Backup option |
Contact information and support resources
Keep these contact details on file for your cancellation request and any follow-up correspondence.
Keto Cycle support
Email: [email protected]
Contact form: ketocycle.diet/contact-us
Phone support: Not available (email only)
Live chat: Not available
Headquarters: Aludarių g. 3, Vilnius, Lithuania (for formal notices, if required)
Malaysian consumer protection authorities
Ministry of Domestic Trade and Consumer Affairs (MDTCA): consumer.mdtc.gov.my or visit your nearest MDTCA office
Consumer Claims Tribunal: For disputes up to RM25,000 in value
Your bank or credit card issuer: For chargeback requests and fraudulent charge disputes
Summary and next steps
Cancelling Keto Cycle is straightforward when you follow the correct procedure for your billing channel and obtain written confirmation from the company. Your consumer rights under Malaysian law protect you: you can cancel within fourteen days for a full refund, and you can escalate to the MDTCA if Keto Cycle refuses to honour your cancellation or continues to charge you after the agreed end date.
Start today by taking a screenshot of your account and identifying whether you subscribed through the App Store, Google Play, or the Keto Cycle website directly. Cancel through that channel, email [email protected] for written confirmation, and monitor your bank statement for sixty days. If a charge appears after your cancellation date, dispute it immediately with your bank and file a complaint with the MDTCA if Keto Cycle does not refund within ten business days.
Yafee has helped thousands of consumers cancel unwanted subscriptions and recover unauthorised charges. Visit yafee.com today to access additional cancellation guides, track your dispute status, and connect with consumer protection resources. Whether you are cancelling Keto Cycle to switch to a different meal plan service or simply to reduce expenses, Yafee ensures you know your rights and can navigate the process with confidence. Our platform guides you through every step, from initial cancellation to final refund confirmation. For urgent assistance, Yafee also provides direct support contacts and template emails you can personalise and send to Keto Cycle immediately.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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