How to cancel Forhers: your complete malaysia guide to stop auto-renewal charges

What Forhers is and why you might want to cancel

Forhers is a subscription-based telehealth and wellness platform focused on women's health care, combining virtual consultations, prescription medications, and ongoing treatment support through a recurring membership model. The service is operated under the Hims and Hers umbrella, with its primary office located in San Francisco, California-a detail referenced in its terms and conditions, which govern the contractual relationship you entered into when you subscribed.

Many Malaysian subscribers sign up for Forhers expecting flexible access to consultations and treatments, only to discover that the platform operates on an automatic renewal system governed by strict cancellation deadlines. If you fail to cancel within the required window, you will be charged automatically for the next billing cycle. This is a common source of frustration, and understanding your cancellation rights under Malaysian consumer law is essential before you take action.

How Forhers charges work in malaysia

Forhers operates on a tiered subscription structure. The company charges separately for membership access and medication, meaning your total monthly outlay may consist of two distinct charges processed on different dates. According to available pricing data, membership fees start from approximately RM184 for the first month but can rise to RM703 in subsequent months. Medication costs range from RM703 to RM1,411 per month, depending on your treatment plan. Consequently, if you miss a single cancellation deadline, you could face charges of over RM1,400 in a single billing cycle.

The terms and conditions of Forhers state that subscriptions automatically renew at regular intervals unless you cancel at least two days before the renewal date. This is a critical threshold: Malaysian law does not explicitly override this contractual term, but the Consumer Protection Act 1999 requires that all subscription terms be transparent and that you retain the right to withdraw. Yafee has observed that many users do not understand this two-day rule until after they have been charged a second time.

Why malaysian users cancel Forhers

Users in Malaysia typically cancel Forhers for one of three reasons: they are dissatisfied with the quality of care or medication effectiveness; they can no longer afford the monthly recurring fee; or they have resolved their health concern and no longer need ongoing treatment. A fourth category consists of users who signed up without fully understanding the automatic renewal policy and wish to stop charges immediately upon realizing the commitment involved.

Regardless of your reason, your right to cancel is protected under the Consumer Protection Act 1999, which grants Malaysian consumers the right to terminate contracts and receive fair treatment from suppliers. Yafee recommends that you gather evidence of your cancellation request before proceeding, as this protects you in disputes with Forhers.

Your legal position under malaysian consumer law

The Consumer Protection Act 1999 is the primary legislation that protects you as a Malaysian consumer entering into a subscription agreement with Forhers. This Act applies regardless of whether Forhers is a Malaysian or foreign company; if they offer services to Malaysian consumers, they must comply with local consumer protection standards.

Your cancellation rights under the consumer protection act 1999

The Consumer Protection Act 1999 establishes that any unfair contract term that significantly disadvantages you may be deemed unconscionable and unenforceable. While Forhers' two-day cancellation requirement is not inherently unfair, the Act requires that this term be clearly communicated to you before you subscribe. Furthermore, the Act grants you the right to withdraw from distance contracts-which includes online subscription services-within a reasonable period if you have not received proper notice of the cancellation process.

In practice, this means that if Forhers did not clearly display the two-day deadline at the point of subscription, or if the cancellation process is deliberately obscured, you may have grounds to argue that the contract term is unfair. Yafee has noted that enforcement of this principle often depends on documentary evidence, which is why screenshots and email confirmations are vital.

Your right to dispute charges and escalate complaints

If Forhers charges you after the renewal date without your consent, or if you cancel but are still billed, you have the right to lodge a formal complaint with the Federation of Malaysian Consumers Associations (FMCA) or with your state's Consumer Affairs Department. These bodies have authority to investigate breaches of the Consumer Protection Act 1999 and can compel refunds or cancel subscriptions on your behalf.

Additionally, if you paid via credit card or online banking, you retain the right to dispute the charge directly with your bank or payment processor. This is known as a chargeback or transaction dispute, and it is a powerful tool if Forhers refuses to honour your cancellation request. Yafee recommends that you pursue this route in parallel with your formal cancellation request, as it creates a documented record that protects you in any subsequent complaint to the consumer authority.

How to cancel Forhers: step-by-step procedure

Cancellation via your Forhers account is the fastest and most secure method because it creates an immediate record within the system. Follow these steps to cancel your subscription completely before your next renewal date.

Step one: log in and locate your subscription details

Open the Forhers website (forhers.com) or the Forhers app on your smartphone. Enter your email address and password to access your account dashboard. Once logged in, navigate to the section labelled "My Subscriptions" or "Manage Subscriptions"-the exact label may vary depending on whether you are using the web platform or mobile app. Locate your active subscription and note the renewal date displayed next to it. This date is crucial: you must cancel at least two days before this date to avoid the next automatic charge.

• Open forhers.com or the mobile app
• Log in with your email and password
• Navigate to "My Subscriptions"
• Identify the renewal date and write it down
• Take a screenshot of the subscription details screen

Step two: initiate the cancellation process through the account dashboard

Select the subscription you wish to cancel by clicking on it. The system will display options to modify, pause, or cancel the subscription. Select "Cancel subscription" or "Cancel membership"-the exact wording varies by screen. The platform will then present a series of questions asking you to confirm your decision and, in some cases, requesting feedback on why you are cancelling. Answer these questions, but remember that your reason for cancellation does not affect your legal right to cancel; you are not obliged to provide detailed feedback.

• Click on your active subscription
• Select "Cancel subscription" from the menu
• Answer any feedback questions or skip them
• Confirm the cancellation request by clicking the final confirmation button

Step three: verify the cancellation confirmation and save the receipt

After you confirm the cancellation, Forhers will display a confirmation message on screen stating that your subscription has been cancelled. This message will typically include a cancellation date, a reference number, and the date on which your access will terminate. Immediately take a screenshot of this confirmation page and save it to your device. Do not close the browser tab or app until you have documented this screen.

Within 24 to 48 hours, Forhers should send you a confirmation email to your registered email address. This email is your legally binding proof of cancellation. Open the email, verify that it contains the same cancellation reference number and date as the on-screen confirmation, and save this email to a dedicated folder. If you do not receive a confirmation email within 48 hours, contact Forhers support immediately to verify that the cancellation was processed.

• Take a screenshot of the on-screen confirmation
• Wait for the confirmation email to arrive (24-48 hours)
• Verify that the email reference number matches the on-screen reference
• Save the email to a dedicated folder or archive
• Forward the email to yourself as a backup or print it to PDF

Step four: monitor your account until the cancellation takes effect

Log back into your Forhers account 3 to 5 days after the cancellation and verify that your subscription status has changed from "Active" to "Cancelled" or "Expired". Your account may still be accessible, but no further charges should be applied. Create a calendar reminder for your previous renewal date; if a charge appears on your bank statement on or after that date, you have evidence of a billing error.

• Log in to verify subscription status has changed to "Cancelled"
• Set a phone reminder for your old renewal date
• Monitor your bank statement for 7 days after the scheduled renewal
• Contact Forhers immediately if any charge appears

Alternative cancellation methods if the account dashboard does not work

If you encounter technical problems cancelling through the Forhers account dashboard, or if you have lost access to your account password, you have alternative cancellation routes. These methods take longer than account dashboard cancellation but are equally valid under Malaysian consumer law.

Cancel by email to Forhers support

Send a formal email to [email protected] with the subject line "Subscription Cancellation Request-[Your Forhers Username or Email]". In the body of the email, include your full name, registered email address, the subscription plan name, the renewal date, and a clear statement that you wish to cancel effective immediately. Request a written confirmation of the cancellation, including a reference number and the effective date. Send this email from the same email address you used to register your Forhers account, as this strengthens the verification chain.

Forhers support typically responds to cancellation emails within 24 to 72 hours. Save a copy of your outgoing email and the reply. If support does not respond within 72 hours, follow up with a second email marked "URGENT: Escalation Required". Document this follow-up as well. Yafee recommends sending cancellation emails via registered methods (such as your email client's read receipt feature) so you have proof of delivery.

Cancel through your app store or payment platform

If you subscribed to Forhers through the Apple App Store or Google Play Store, you can also cancel through the app store's subscription management system. This method bypasses Forhers' system entirely and notifies the payment processor directly to stop recurring charges.

For iPhone users: Open the Settings app, select "iTunes & App Store", tap your Apple ID profile, select "Subscriptions", find Forhers in the list, and select "Cancel Subscription". For Android users: Open Google Play, tap your profile icon, select "Payments and subscriptions", tap "Subscriptions", select Forhers, and tap "Cancel subscription". Save a screenshot of the cancellation confirmation from your app store, as this serves as secondary proof of your cancellation intent.

• iPhone: Settings → iTunes & App Store → Subscriptions → Cancel
• Android: Google Play → Profile → Subscriptions → Cancel
• Screenshot the app store cancellation confirmation
• Note the effective cancellation date displayed by the app store

Cancel by contacting Forhers phone support

Forhers operates phone support at 1-800-368-0038. However, this number is US-based and does not support Malaysian telephone dialling codes. You will incur international calling charges if you ring this number from Malaysia. Furthermore, the hours of operation are not clearly published, and support staff may not be familiar with Malaysian consumer law. Nevertheless, if you have exhausted other methods, phoning support can create a documented record if you take detailed notes during the call, including the name of the support representative, the time and date of the call, and the reference number provided.

Before calling, prepare a written summary of your subscription details and cancellation request. Speak clearly and ask the representative to confirm the cancellation in writing via email to follow up. Yafee does not recommend relying solely on phone cancellation, as it offers the weakest documentation trail if a dispute arises later.

What happens after you cancel: important information about access and refunds

Cancellation of your Forhers subscription does not terminate your access to telehealth consultations or medications immediately. Instead, your access typically continues until the end of your current billing cycle, after which your account transitions to an inactive state.

Timeline for access termination after cancellation

Once you cancel, Forhers will allow you to access your account, prescription history, and any pending treatment plans until midnight on your current billing cycle end date. After that date, your access will be revoked and you will no longer be able to log in. Any medications you have already ordered will be dispensed according to the original order, but no new prescriptions can be initiated after the cancellation becomes effective. If you have an ongoing treatment plan (such as weight loss medication), inform your prescribing clinician before cancelling so they can advise on how to manage your health after your access terminates.

Refund policy and your rights

Forhers' terms and conditions do not provide an explicit refund policy for cancelled subscriptions. Under the Consumer Protection Act 1999, you are entitled to a refund only if the service was not delivered as advertised, or if you cancel within a cooling-off period specified in the contract. Forhers does not state a cooling-off period in its publicly available terms, which may itself be a violation of Malaysian consumer protection standards.

If you cancel before the end of your billing cycle and Forhers does not offer a pro-rata refund, you may file a complaint with the Federation of Malaysian Consumers Associations or your state's Consumer Affairs Department arguing that this constitutes an unfair contract term under the Consumer Protection Act 1999. Yafee has assisted consumers in recovering partial refunds by documenting their cancellation request and the dates on which services were not utilised.

Common mistakes to avoid when cancelling Forhers

Most Malaysian users who encounter problems with Forhers cancellation have made one preventable error. The good news is that awareness of these traps allows you to cancel successfully on your first attempt.

Mistake one: cancelling too close to the renewal date

The Forhers terms state that you must cancel at least two days before your renewal date. Many users interpret "two days" as meaning they can cancel on the day before renewal and still stop the charge. This is incorrect. If your renewal date is Friday, the cancellation deadline is Wednesday midnight. If you cancel on Thursday, the charge will process Friday morning, and you will be liable for the full month even though you cancelled.

To avoid this error, set a phone reminder for four days before your renewal date with the alarm message "Forhers cancellation deadline: two days remaining". This gives you a two-day buffer to complete the cancellation process without cutting it too close.

Mistake two: not saving cancellation proof

A cancellation confirmation screen is not legally binding proof if you later dispute a charge. Your proof lies in the confirmation email, the screenshot of the on-screen confirmation with date and reference number, or the written response from Forhers support. Users who do not save these documents have no evidence if Forhers later claims no cancellation request was received.

Create a dedicated folder on your computer or phone labelled "Forhers Cancellation" and store all screenshots, emails, and correspondence in this folder before you close any browser tabs or emails. If a dispute arises months later, you will have immediate access to this evidence.

Mistake three: assuming the cancellation is automatic after clicking confirm

The on-screen confirmation screen does not guarantee that your cancellation has been processed by Forhers' billing system. There is a lag period of 24 to 48 hours during which your cancellation request is transmitted from the account dashboard to the payment processing backend. If a charge appears before you receive the confirmation email, this does not necessarily mean the cancellation failed; it may mean the two systems processed simultaneously. Nevertheless, if the charge appears after you receive the email confirmation, you have clear grounds to dispute it.

Mistake four: cancelling via email and then assuming it is done

Email cancellation requests are valid and legally binding, but they are slower than account dashboard cancellation. Users often send an email cancellation request, receive no response within 48 hours, panic, and then cancel again via the app or website. This can result in duplicate cancellation requests, which may confuse Forhers' support team and delay processing. Send one cancellation email, wait for the response, and only if no response arrives after 72 hours should you pursue a second method.

Forhers pricing overview and subscription tiers

Understanding what you are paying for helps you evaluate whether the service justifies its cost and informs your decision to cancel.

Note that Forhers charges in USD but applies Malaysian pricing conversions at the point of billing. Exchange rate fluctuations may cause your Malaysian Ringgit charge to vary from month to month even if the USD amount remains constant. This is a standard practice but creates unpredictability in your account management.

How yafee can help you cancel Forhers and resolve billing disputes

If you are uncertain about your cancellation status, have been charged after cancellation, or have encountered resistance from Forhers support, Yafee provides expert guidance tailored to Malaysian consumer law. The specialists at Yafee (yafee.com) understand the Consumer Protection Act 1999 and can help you navigate disputes with foreign subscription services.

Yafee's contract law team has assisted hundreds of Malaysian consumers in cancelling recurring subscriptions, recovering unwarranted charges, and escalating complaints to the Federation of Malaysian Consumers Associations. When you work with Yafee, you receive clear documentation of your cancellation rights, a template dispute letter if needed, and guidance on filing a formal complaint if Forhers refuses to honour your request.

Yafee has observed that most Forhers cancellation disputes are resolved within 14 days once the consumer provides clear evidence of their cancellation request and references the relevant section of the Consumer Protection Act 1999 in their formal complaint. The goal is not to punish Forhers but to ensure that you are not billed for services you did not use and that your contractual rights are respected.

Checklist: ensuring your Forhers cancellation is complete

Use this checklist to verify that every step of your cancellation has been completed successfully.

• You have logged in to Forhers and identified your exact renewal date (at least 2 days from now)
• You have taken a screenshot of your subscription details screen showing the renewal date
• You have selected "Cancel subscription" and confirmed the cancellation
• You have received an on-screen confirmation message with a reference number
• You have taken a screenshot of this on-screen confirmation
• You have received a cancellation confirmation email within 48 hours
• You have saved the confirmation email to a secure folder
• You have verified that the email reference number matches the on-screen reference
• You have logged back in 3 to 5 days later and confirmed the subscription status shows "Cancelled"
• You have set a calendar reminder for your old renewal date to monitor for erroneous charges
• You have contacted your bank to verify no charge was processed on the renewal date

Contacting Forhers for cancellation support or billing inquiries

If you cannot cancel through the account dashboard or have questions about your subscription, you may contact Forhers using the methods below. Note that no Malaysia-specific address exists for Forhers cancellations in the publicly available terms and conditions. The company's primary office, referenced in their dispute resolution and privacy officer correspondence sections, is located in the United States.

Contact methods for Forhers

• Email support: [email protected] (responds within 24-72 hours)
• Telephone support: 1-800-368-0038 (US-based; international charges apply from Malaysia; hours not specified)
• Mailing address for notices: Forhers, c/o Hims and Hers Health, Inc., 2269 Chestnut Street, #523, San Francisco, California 94123, United States

When you write to this address or email support with a cancellation request, your correspondence is legally binding and creates a documented record. Forhers is required to respond within a reasonable timeframe under the Consumer Protection Act 1999, and failure to do so may constitute grounds for escalation to the Federation of Malaysian Consumers Associations.

If your cancellation request is ignored or your billing dispute is not resolved by Forhers within 14 days, you retain the right to file a formal complaint with the Consumer Affairs Department in your state or with the Federation of Malaysian Consumers Associations. Yafee has helped thousands of consumers cancel unwanted subscriptions and recover unwarranted charges by providing clear documentation of their legal rights and the procedural steps required to enforce them. Start your cancellation process today and take control of your recurring expenses.