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Frequently asked questions
Cancel Cheers Health: The Right Way
How to cancel Cheers Health in malaysia and stop the next charge
What Cheers Health is and how your subscription works
Cheers Health is a wellness brand that delivers monthly supplement and recovery products to your door under an auto-renewing subscription model. The service targets people seeking after-alcohol recovery support and daily liver health maintenance through scheduled product shipments.
The product range and pricing structure
Cheers Health offers four primary product lines, each available on a recurring monthly basis. The Restore After-Alcohol Aid costs RM135.00 per month, the Relief Next Morning Aid also costs RM135.00, the Protect Daily Liver Support is priced at RM112.50, and the Hydrate After Alcohol Hydration Mix is RM90.00. Combo packs such as the R&R+ Combo cost RM315.00 per month. All prices are displayed in Malaysian Ringgit, though the company reserves the right to adjust pricing based on exchange rate fluctuations.
The subscription operates on an auto-refill basis, meaning your card is charged automatically each month unless you actively cancel or skip the next shipment. There is no long-term contract lock-in, but the practical challenge lies in remembering to cancel before your renewal date arrives.
How Cheers Health serves malaysian customers
Malaysian subscribers access Cheers Health through the main website and receive support via email at [email protected]. The support portal at support.cheershealth.com/hc/en-us provides a help centre, though specific response times are not publicly listed. Local pricing displays in RM, yet exchange rate movements can cause price shifts month to month, so you should screenshot your current plan details before initiating cancellation.
Importantly, Yafee has identified that the only official cancellation address on record is the US headquarters in Houston, Texas. The Malaysian contact listed may correspond to a different entity, CheerS Healthcare Sdn Bhd, which appears unrelated to the subscription service. This distinction matters when escalating disputes.
Your consumer rights under malaysian law
Your right to cancel Cheers Health is protected by the Consumer Protection Act 1999, which governs unfair contract terms and requires merchants to honour cancellation requests without penalty, provided you follow the required notice period.
The legal framework protecting your cancellation
Under the Consumer Protection Act 1999, any subscription service must allow you to cancel before the next billing cycle if you provide adequate notice. Cheers Health explicitly requires 24 hours' notice before your renewal date. This notice requirement is standard and compliant with Malaysian consumer law, which permits merchants to set reasonable pre-cancellation windows to prevent processing errors.
Section 7 of the Consumer Protection Act 1999 protects you against unfair contract terms that restrict your right to exit a recurring contract. If Cheers Health were to charge you after you submitted a valid cancellation request within the required timeframe, that charge would constitute an unfair practice under Section 139(1) of the same Act.
Your legal position when cancelling
You have the right to cancel your Cheers Health subscription at any time, provided you submit your cancellation request at least 24 hours before your next renewal date. You are not liable for any charge that occurs after a valid cancellation request, and you may dispute any erroneous charge through your bank or credit card issuer. If Cheers Health refuses to honour a timely cancellation request, you may lodge a complaint with the Ministry of Domestic Trade and Cost of Living (KPDNHEP), the enforcement body responsible for consumer protection in Malaysia. Yafee recommends documenting all communication with timestamps to strengthen your position in any dispute.
Methods to cancel your Cheers Health subscription
Cheers Health offers cancellation through two distinct pathways depending on where you originally purchased your subscription.
Cancel a direct web subscription by email
If you purchased your subscription directly from cheershealth.com, email is your verified cancellation method. You must send your cancellation request to [email protected] at least 24 hours before your renewal date. Yafee advises that timing is critical here; any request submitted after the 24-hour window may not process in time, and you could face an unwanted charge.
Your email should include your full name, the email address associated with your account, the product name, your last order number if available, and a clear cancellation statement. Write something direct such as: "I request cancellation of my auto-refill subscription effective immediately. Please confirm by email once the cancellation is processed." Save a copy of the email and note the exact time you send it.
After sending, expect a reply within 24 to 48 hours. If you do not receive confirmation, send one follow-up message in the same email thread so the timestamp history remains visible and serves as proof of your diligence. Do not send multiple separate emails, as this can create confusion about which request was processed first.
Cancel an app store subscription on iPhone or iPad
If you purchased your Cheers Health subscription through Apple's App Store, you must cancel within Apple's ecosystem, not solely by emailing the merchant. On your iPhone or iPad, navigate to Settings, tap your name at the top, select Subscriptions, locate the Cheers Health entry, and tap Cancel Subscription. Confirm the cancellation in the pop-up menu. This method cancels your subscription immediately and prevents any further charges through Apple.
After cancelling within Apple settings, send a confirmation email to [email protected] stating that you have cancelled via App Store to ensure both systems are aligned. Screenshot the cancellation confirmation from Apple as proof. Yafee recommends this double-check to eliminate any ambiguity about your cancellation status.
Cancel a google play subscription on android
If you subscribed via Google Play, open the Google Play app on your Android device, tap your profile icon, select Payments and Subscriptions, then Subscriptions. Find Cheers Health, tap it, and select Cancel Subscription. Google will display a final invoice summary; confirm the cancellation. Similar to the App Store process, follow up with an email to [email protected] to document your intent and receive written confirmation.
Step-by-step cancellation process
Cancelling Cheers Health requires precision timing and documented communication to prevent accidental charges after you have requested to leave.
Gather your account details before you cancel
- Log into your Cheers Health account on cheershealth.com or the mobile app.
- Locate your next renewal date.
- Note the exact product name and quantity in your current order.
- Record the last billed amount and the payment method used.
- Screenshot the order history page or your most recent invoice email.
- Check your bank or credit card statement to confirm the amounts charged match the products listed on Cheers Health.
- Look for recent charges of RM90.00, RM112.50, RM135.00, or RM315.00, which correspond to current product offerings.
- Note the merchant name and transaction date.
- Calculate the exact cancellation deadline: at least 24 hours before your renewal date.
- If your renewal date is 15 January, your cancellation must arrive by 14 January at the latest.
- Set a phone reminder for two days before the deadline to ensure you do not miss the window.
Submit your cancellation request within the required timeframe
- Draft your cancellation email with the following information:
- Subject line: "Cancellation Request - [Your Full Name]"
- Your full name as it appears on your account.
- The email address linked to your subscription.
- Your current product name and order number if available.
- Your renewal date.
- A clear statement: "I request immediate cancellation of my auto-refill subscription. Please confirm cancellation by email."
- Send the email to [email protected] at least 24 hours before your renewal date.
- Avoid sending late at night; send during business hours to improve processing speed.
- Keep the email thread open and do not delete it.
- Wait for a confirmation reply from Cheers Health.
- A valid confirmation email should state your subscription is cancelled and provide the date the cancellation takes effect.
- Save and screenshot this confirmation.
- If you do not receive a reply within 48 hours, send a single follow-up email in the same thread requesting immediate confirmation.
- Reference your original email timestamp.
- State: "I have not yet received confirmation of my cancellation request sent on [date and time]. Please confirm receipt and processing."
Verify cancellation before your renewal date passes
- Log back into your Cheers Health account one day before your renewal date.
- Check whether the subscription is marked as inactive or cancelled.
- If it still shows as active, your cancellation may not have processed; contact Cheers Health immediately.
- Monitor your bank or credit card statement.
- If no charge appears by 48 hours after your expected renewal date, your cancellation was successful.
- If a charge appears after you submitted a timely cancellation request, dispute it immediately with your bank.
Pricing and product overview
Understanding Cheers Health's product costs and billing cycle helps you calculate total monthly spend and plan your cancellation timing accurately.
| Product name | Monthly cost (RM) | Product category | Typical usage |
|---|---|---|---|
| Restore After-Alcohol Aid | 135.00 | Recovery | Post-drinking recovery support |
| Relief Next Morning Aid | 135.00 | Recovery | Hangover symptom relief |
| Protect Daily Liver Support | 112.50 | Maintenance | Daily liver health |
| Hydrate After Alcohol Hydration Mix | 90.00 | Recovery | Post-drinking hydration |
| R&R+ Combo (popular) | 315.00 | Bundle | Multi-product recovery package |
Note that all prices are subject to change based on exchange rate adjustments. Yafee recommends taking a screenshot of your current plan and renewal date immediately to protect yourself if pricing increases before you cancel.
What happens after you cancel
Once your cancellation takes effect, your subscription stops and no further charges accrue, but certain residual actions may follow.
What to expect after cancellation is confirmed
After Cheers Health confirms your cancellation by email, your auto-refill stops permanently. You will not receive any more shipments, and your card will not be charged again for this product. However, any products already in transit before the cancellation date will still be delivered; you cannot halt shipments that have already been fulfilled and handed to the courier.
If you are unsure whether a shipment has left the warehouse, reply to your cancellation confirmation email asking for the status of any pending orders. Do not refuse or return a package that arrives after your cancellation date unless you are certain it was charged after your request; most merchants will not reimburse return shipping, so clarify first.
Monitoring your statement after cancellation
Continue checking your bank or credit card statement for 60 to 90 days after cancellation to ensure no further charges appear under the Cheers Health merchant name or a similar variant. Some billing processors use slight variations in the merchant name, so look for anything resembling "Cheers Health", "CheerS", "Cheers Wellness", or the processor name paired with a health product reference.
If an unexpected charge appears, contact your bank immediately. You have the right to dispute any charge that violates a valid cancellation request under the Consumer Protection Act 1999. Provide your bank with the email confirmation from Cheers Health showing the cancellation date and your original request timestamp.
Common mistakes when cancelling Cheers Health
Many Malaysians successfully cancel Cheers Health, but a few frequent missteps can delay or derail the process, so here are the pitfalls to avoid.
Missing the 24-hour cancellation window
The most common mistake is submitting a cancellation request less than 24 hours before renewal. Cheers Health's system requires at least 24 hours to coordinate with fulfilment and payment partners. If you send an email one hour before renewal, it will not process in time, and you will be charged the full amount. Set a calendar reminder for two days before your renewal date so you have a safety buffer.
Cancelling only within the app, not via email
If you subscribed directly on cheershealth.com but you only try to cancel through the app, the cancellation may not sync properly across systems. Always send an email to [email protected] as the official method, even if you cancel in-app as well. This creates a written record and ensures the fulfilment team processes the request.
Sending multiple cancellation emails
Sending five separate emails over two days in frustration can actually confuse the cancellation system. The company may process only the first request, and then your follow-up emails create duplicate records. Send one clear email, wait 48 hours, then send one follow-up if needed. Keep all messages in the same thread.
Not taking screenshots of your account details
If a dispute arises, you will need proof of your subscription date, renewal date, and billed amount. Screenshots of your account page, order history, and bank statement are essential evidence. Without them, a dispute with your bank becomes much harder to win.
Refund eligibility and chargeback procedures
If Cheers Health charges you after you submitted a valid cancellation request, you have recourse under both merchant policy and Malaysian consumer law.
When you are eligible for a refund
You are entitled to a refund if a charge appears on your statement after you submitted a cancellation request at least 24 hours before your renewal date and received confirmation of that cancellation. This is not a discretionary refund; it is your consumer right under the Consumer Protection Act 1999, which prohibits merchants from charging for services after they have been cancelled.
If Cheers Health refuses to refund an erroneous charge, you can dispute it through your bank's chargeback process. Contact your bank or credit card issuer and explain that you cancelled the subscription in writing at least 24 hours in advance, that you have email confirmation, and that the charge violates that cancellation. Provide your bank with your email thread with Cheers Health, the cancellation confirmation, and your statement showing the unauthorized charge.
Disputing a charge through your bank
Your bank or credit card issuer has a process called a chargeback to recover unauthorized or disputed charges. Open a dispute within 60 days of the charge appearing on your statement. Malaysian banks typically complete chargeback investigations within 30 to 60 days and will credit your account if they find the charge was made without your consent or in breach of the cancellation you requested. Provide all supporting documents in digital format to speed up the review.
Yafee advises that if Cheers Health ignores your written cancellation request and your bank chargeback succeeds, the company may suspend your account or flag you in their system. This is not a legal penalty; it is a merchant decision. However, with documented proof of your timely cancellation, you have legal standing to lodge a complaint with the Ministry of Domestic Trade and Cost of Living if the merchant continues to harass you or charge you.
Escalation: what to do if Cheers Health ignores your cancellation
If Cheers Health does not reply to your cancellation request or refuses to honour it, you have a clear escalation path under Malaysian law.
Contact Cheers Health a second time
Send a final email to [email protected] with the subject line "Urgent: Cancellation Not Processed - Formal Notice". Reference your original cancellation email date and time, state that you have not received confirmation or that the charge still appeared, and give them five business days to resolve it. State: "If I do not receive confirmation of cancellation and a refund of any unauthorized charges by [date], I will file a formal complaint with the Ministry of Domestic Trade and Cost of Living and initiate a bank chargeback."
This is not a threat; it is factual notice of your next legal step. Keep a copy and send it via email so you have a timestamp.
Lodge a complaint with KPDNHEP
If Cheers Health still does not respond or refuses to honour your cancellation, lodge a formal complaint with the Ministry of Domestic Trade and Cost of Living (Kementerian Perdagangan Dalam Negeri dan Kos Hidup, or KPDNHEP). You can file a complaint online at kpdnhep.gov.my or visit your nearest State Trade Office. Provide your email thread with Cheers Health, cancellation confirmation (if received), bank statement showing the charge, and this written account of events. KPDNHEP will investigate and can compel the merchant to refund you or face penalties.
Yafee has guided thousands of consumers through KPDNHEP complaints, and merchants typically respond once a formal government investigation begins. The process takes 30 to 60 days, but it carries legal weight that a private dispute does not.
Cheers Health cancellation checklist
Use this checklist to ensure you do not miss any step and can prove your cancellation if a dispute arises.
| Task | Deadline | Status |
|---|---|---|
| Log into your account and record your renewal date | 7 days before renewal | [ ] Complete |
| Screenshot your current subscription, product, and last billed amount | 5 days before renewal | [ ] Complete |
| Note order number, account email, and payment method | 5 days before renewal | [ ] Complete |
| Send cancellation email to [email protected] | At least 24 hours before renewal | [ ] Complete |
| Save a copy of your cancellation email and note the send timestamp | Immediately after sending | [ ] Complete |
| Wait for confirmation reply from Cheers Health | Within 48 hours | [ ] Complete |
| Screenshot the cancellation confirmation email | Upon receipt | [ ] Complete |
| Log back into your account one day before renewal to verify cancellation status | One day before renewal | [ ] Complete |
| Check your bank statement for unauthorized charges after renewal date | 5 days after renewal date | [ ] Complete |
| If charged, dispute with your bank within 60 days of charge | 60 days after unauthorized charge | [ ] Complete |
Contact and escalation details
When your own cancellation efforts do not succeed, these are your next steps and official channels.
Cheers Health customer support
Email: [email protected]. Response time: 24 to 48 hours. This is the sole verified contact method for Malaysian subscribers. The company notes that the Malaysian office address corresponds to a different entity and should not be used for subscription-related matters. Official cancellation requests must go through email to the [email protected] address to reach the US fulfilment team responsible for processing subscriptions.
Escalation to government authority
If Cheers Health does not respond or refuses to honour your cancellation within five business days, lodge a formal complaint with the Ministry of Domestic Trade and Cost of Living (KPDNHEP):
- Online portal: kpdnhep.gov.my
- Telephone: +603-8882 3000 (Mon-Fri, 08:00-17:00)
- Nearest State Trade Office: Visit the KPDNHEP website to find your local office
Yafee recommends attaching copies of all email correspondence, your cancellation request, the confirmation (if received), your bank statement, and a written summary of events to accelerate the investigation.
Bank chargeback process
Contact your bank or credit card issuer directly if an unauthorized charge appears after cancellation. Request a dispute or chargeback within 60 days of the charge. Your bank will assign a reference number and contact Cheers Health to investigate. Provide all supporting documentation to your bank in digital format.
Why cancelling early is in your favour
Cancelling Cheers Health does not penalise you; the company imposes no early-termination fees or lock-in periods. The sole requirement is 24 hours' notice, which is a standard processing window. Cancel as soon as you know you will not use the product next month; there is no advantage to waiting until the last day.
Cancelling early reduces the risk of missing the deadline and also gives you more time to receive the cancellation confirmation. If you cancel with 10 days' notice instead of 24 hours' notice, you give the company ample time to process, and you eliminate the risk of a processing delay causing a missed deadline.
Summary: your path to a clean cancellation
Cancelling Cheers Health is straightforward if you follow the legal timeframe and use the official channel. Send an email to [email protected] at least 24 hours before your renewal date, request written confirmation, document the response, and monitor your bank statement. If Cheers Health charges you after a valid cancellation request, dispute the charge with your bank and lodge a complaint with KPDNHEP. Yafee has helped thousands of consumers cancel unwanted subscriptions by following this exact process, and you now have all the steps, legal framework, and escalation options needed to protect yourself. Yafee remains your guide throughout the cancellation journey, offering transparent, legally grounded advice so you can exit Cheers Health with confidence and without unexpected charges. Take action today, and reclaim control of your subscriptions.