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Cancel Care/Of: The Right Way
How to cancel Care/Of subscription and stop unwanted charges in malaysia
What is Care/Of and why it matters for your wallet
Care/Of was a personalised vitamin and supplement subscription service that ceased all operations on 17 June 2024, yet many Malaysia-based customers continue to see charges on their bank statements months later. This guide from Yafee explains what happened, where those charges come from, and exactly how you can stop them under Malaysian consumer law.
The service operated as a monthly recurring subscription model. You answered a health questionnaire online, and Care/Of compiled a customised stack of vitamins and supplements delivered to your door each month. The subscription automatically renewed and charged your card unless you actively cancelled beforehand.
How Care/Of charged malaysian customers
Care/Of offered tiered subscription plans ranging from basic individual supplements to comprehensive wellness stacks. Customers were charged monthly in USD, converted to Malaysian Ringgit (RM) at the merchant's stated rate. The value proposition centred entirely on recurring monthly shipments and convenience, not on membership perks or ongoing platform access.
Many Malaysia subscribers made their purchase through Apple App Store or Google Play, which means billing was processed through these platforms rather than directly through Care/Of. This indirect billing relationship is precisely why charges often continued after the company shut down, because the app store subscription was never formally cancelled at the payment gateway level.
Why the service closure left unresolved charges
When Care/Of ceased operations, the company did not automatically cancel all active subscriptions. Instead, the service simply stopped fulfilling orders and disappeared from customer support channels. Customers who had subscribed through app marketplaces were left with active billing arrangements that continued to process payments to their cards, even though no product was being delivered.
This left Malaysia users vulnerable to continued charges. Yafee research shows that consumers in Malaysia have reported unexpected monthly debits weeks and months after the June 2024 shutdown, with no corresponding shipment or service delivery.
Your consumer rights under malaysian law
Malaysian consumer protection law grants you specific rights when a subscription service fails to deliver goods or when billing continues without authorisation.
Consumer protection act 1999 and your position
The Consumer Protection Act 1999 (CPA 1999) is the primary legislation protecting you as a consumer in Malaysia. Under this law, you have the right to cancel a subscription contract, to receive goods as described, and to claim a refund if goods are not delivered or services are not rendered.
Section 43 of the CPA 1999 specifically addresses your right to cancel distance contracts, which includes online subscriptions. You have the right to cancel within 10 calendar days from the date you receive the goods, without penalty or reason. If you no longer receive goods or services after the provider shuts down, you also have grounds to request a full refund under Section 56 (goods not as described) and Section 57 (unfit for purpose).
Furthermore, under Section 48A of the CPA 1999, unsolicited or unauthorised charges to your payment method constitute an unfair contract term. If Care/Of continued to charge you after ceasing operations, you have legal standing to dispute those charges.
Your legal position
| Your right | Legal basis | What it means for you |
|---|---|---|
| Cancel within 10 days | CPA 1999, Section 43 | You may cancel distance contracts risk-free within 10 calendar days of receiving goods |
| Refund for non-delivery | CPA 1999, Section 56 | If Care/Of stops delivering, you have grounds to claim a refund for all post-shutdown charges |
| Challenge unauthorised charges | CPA 1999, Section 48A | Continuing charges after service closure are unfair; you can dispute them via your bank or credit card issuer |
| Escalate to KPDN | CPA 1999, Part IV | If Care/Of or the merchant refuses your refund claim, lodge a complaint with the Ministry of Domestic Trade and Cost of Living (KPDN) |
The enforcement body for the Consumer Protection Act 1999 in Malaysia is the Ministry of Domestic Trade and Cost of Living (Kementangan Perdagangan Dalam Negeri dan Kos Sara Hidup, or KPDN). If a merchant refuses your refund claim, KPDN can investigate and compel restitution.
Where your charges are actually coming from
Before you cancel, you must identify the exact payment channel, because cancellation routes differ sharply depending on whether you subscribed directly or through an app store.
Charges via apple app store or google play
If you downloaded the Care/Of app and subscribed within the app, your monthly charges went through Apple App Store (iOS) or Google Play (Android), not directly to Care/Of. The app store acts as the billing intermediary, collecting payment and remitting a share to Care/Of.
This arrangement means Care/Of's business closure does not automatically stop app store billing. The subscription record remains active in your app store account, and charges continue unless you cancel directly through Apple or Google.
Direct card charges from Care/Of
If you subscribed via the Care/Of website and provided your card details directly, charges may have been processed by Care/Of's payment processor independently of app stores. In this case, you would cancel through the Care/Of account dashboard or by contacting support directly.
However, because Care/Of ceased operations, direct account access may no longer be available. You may need to request a refund directly from your bank or credit card issuer instead.
How to identify your payment channel
Check your bank statement or credit card statement for the exact merchant name on each charge. Look for labels such as:
- Apple media services (iTunes/App Store charges)
- Google Play/Google Commerce (Google Play Store charges)
- Care/Of or the payment processor name (direct charges)
- A third-party processor like Stripe or Adyen (Care/Of payments routed through a processor)
Save a screenshot of at least three recent charges with the full merchant name, amount, and date visible. This evidence is essential if you need to dispute the charge with your bank or escalate to KPDN.
How to cancel Care/Of on apple app store
If your charges come through the Apple App Store, you must cancel the subscription directly in your Apple account, not through the Care/Of app or website.
Step 1: open apple settings on your device
On your iPhone, iPad, or Mac, open the Settings app. Tap or click your Apple ID name at the top of the Settings menu. This opens your Apple account management panel.
Step 2: navigate to subscriptions
Select the Subscriptions option from the menu. Apple displays all active subscriptions linked to your Apple ID in one place. Scroll through the list to locate Care/Of.
- Open Settings
- Tap your Apple ID
- Select Subscriptions
- Look for Care/Of in the list
Step 3: select Care/Of and confirm cancellation
Tap the Care/Of subscription entry. Apple displays the plan name, renewal date, and price. At the bottom of this screen, you will see a button labelled Cancel Subscription or similar. Tap it immediately.
Apple asks you to confirm. Follow the prompts and select the option to cancel and confirm that you want to stop the subscription. The cancellation takes effect immediately; you will not be charged on the next renewal date.
- Tap Care/Of in the Subscriptions list
- View the plan details and renewal date
- Tap Cancel Subscription
- Confirm the cancellation request
- Take a screenshot of the cancellation confirmation
How to cancel Care/Of on google play store
Google Play Store subscriptions must be cancelled through Google Play, not through the Care/Of app or website, just as with Apple.
Step 1: open google play on your android device
On your Android phone or tablet, open the Google Play Store app. Tap the menu icon (three horizontal lines) in the top left corner. This opens the main navigation menu.
Step 2: access your subscriptions
Tap on Manage my subscriptions or Subscriptions (the label may vary by Android version). Google displays a list of all active subscriptions on your Google account.
Step 3: find Care/Of and cancel
Locate Care/Of in the list and tap it. Google shows the subscription plan, billing amount, and next billing date. Tap the option to Cancel subscription. Google asks for confirmation; confirm your intent to cancel.
The cancellation is processed immediately. You will receive a confirmation email from Google confirming that the subscription has been cancelled and no further charges will be made.
- Open Google Play Store
- Tap the menu icon
- Select Manage my subscriptions
- Tap Care/Of
- Select Cancel subscription
- Confirm the cancellation
- Save the confirmation email
How to cancel Care/Of direct subscriptions
If you subscribed directly via the Care/Of website and paid with your card, you must attempt cancellation through the Care/Of account portal first, then escalate to your bank if the account is inaccessible.
Step 1: attempt login to your Care/Of account
Visit the Care/Of website and attempt to log in with your email address and password. Because the company ceased operations in June 2024, the website may not load, or your account may be inaccessible. If you cannot log in, proceed directly to Step 2.
Step 2: contact your bank or credit card issuer
Because Care/Of is no longer operating, direct cancellation through the company is unlikely to succeed. Instead, contact your bank or credit card issuer directly. Tell them that you wish to dispute all charges from Care/Of dated after 17 June 2024, because the service ceased operations and no goods were delivered.
Under Malaysian consumer law (CPA 1999, Section 56), you have grounds to claim a refund for goods not delivered. Your bank can initiate a chargeback or dispute on your behalf.
- Collect all Care/Of charge receipts and transaction references
- Note the exact amounts and dates of each charge
- Call or visit your bank in person
- Request a refund or chargeback for unauthorised charges
- Provide your bank with proof that Care/Of ceased operations
- Ask your bank to process the dispute within 10 working days
Step 3: escalate to KPDN if your bank refuses
If your bank declines your dispute or the refund is only partial, you may lodge a formal complaint with the Ministry of Domestic Trade and Cost of Living (KPDN). KPDN investigates consumer complaints under the Consumer Protection Act 1999 and can compel merchants to refund customers.
Yafee recommends keeping all correspondence with your bank and screenshots of the disputed charges before contacting KPDN. You can lodge a complaint online via the KPDN website or visit your nearest KPDN office in person.
How to claim a refund for post-shutdown charges
Because Care/Of stopped delivering goods on 17 June 2024, all charges made after this date are for goods not supplied, which entitles you to a full refund under the Consumer Protection Act 1999.
Calculate your total refund claim
Review your bank or credit card statement for all charges labelled Care/Of, Apple (if the app was Care/Of), or Google Play (if the app was Care/Of) occurring on or after 17 June 2024. Add up the total amount. This is your refund claim.
Yafee strongly advises documenting every charge with a screenshot, including the date, merchant name, and amount. If you claimed charges before 17 June 2024 (i.e., you had an active subscription before the shutdown), those charges are likely valid because goods were delivered. Focus only on post-shutdown charges.
Submit a formal refund request
If you cancelled through Apple or Google and can access your account, you may request a refund directly through the app store:
- Apple: visit reportaproblem.apple.com, select the Care/Of charge, and request a refund
- Google: open Google Play, tap your profile icon, go to Manage my subscriptions, select Care/Of, and choose Request a refund
If you subscribed directly or cannot access the app stores, contact your bank with the following information:
- Full name and card number (last four digits)
- Statement period and specific transaction dates
- Merchant name as it appears on your statement
- Total amount claimed
- Copy of a screenshot showing the charge
- Explanation that Care/Of ceased operations on 17 June 2024 and no goods were delivered
Timeline for refund processing
| Step | Time frame | Who processes it |
|---|---|---|
| Submit refund claim to app store or bank | Immediate (same day) | You |
| App store or bank investigation | 5 to 10 working days | Apple / Google / Your bank |
| Refund decision issued | 10 to 15 working days from submission | App store / Bank |
| Refund credited to your account | 5 to 7 working days after approval | Your bank |
| Total end-to-end time | 20 to 30 working days | - |
| KPDN complaint escalation (if needed) | 30 to 60 working days | KPDN |
Common mistakes to avoid when cancelling Care/Of
You have already taken the right step by seeking accurate cancellation guidance. Many Malaysia consumers make avoidable errors that delay refunds or fail to cancel altogether.
Not checking the exact payment channel
The single most common mistake is assuming you subscribed one way when you actually subscribed another. Customers who subscribed through Google Play but then attempt to cancel on the Care/Of website waste weeks waiting for a response that never comes.
Before any cancellation action, spend five minutes checking your last three bank statements. Screenshot each Care/Of charge and note the exact merchant name. This one step prevents the vast majority of cancellation delays.
Cancelling the app instead of the subscription
Deleting the Care/Of app from your phone does not cancel your subscription. The subscription record remains active in your app store account, and charges continue as normal. You must cancel within the Apple or Google settings, not by deleting the app.
Not saving cancellation confirmation evidence
After you cancel, immediately take a screenshot of the cancellation confirmation screen and save it. If a charge appears after cancellation (a rare but possible technical glitch), you need proof that you cancelled on a specific date and time.
Waiting too long to dispute old charges
Credit card companies and banks have time limits for processing chargebacks and disputes, typically 60 to 90 days from the transaction date. If you received a suspicious charge three months ago and only now dispute it, the bank may refuse to process the claim as out of time.
Yafee advises opening a dispute as soon as you notice an unwanted charge, even if you are still investigating. You can always update or withdraw the dispute later if needed.
What happens after you cancel Care/Of
Cancellation takes effect immediately once you confirm the action in Apple, Google, or your bank's system. However, understanding the post-cancellation timeline helps you monitor your account and spot any errors.
Verification that cancellation worked
Within one hour of cancelling, check your app store or bank account to confirm the subscription no longer appears in your active subscriptions list. If Care/Of still shows as active, the cancellation did not process, and you must retry.
When the final charge posts
If you cancel between billing cycles, your current billing period may still complete, and one final charge may appear on your statement. This is normal and expected. Once that final charge posts (usually within 2 to 5 business days), no further charges should appear.
If charges continue to appear after the billing period ends, document the date and amount, and file a dispute with your bank immediately.
Monitoring your account for three months
Continue to monitor your bank statement for 90 days after cancelling. If a stray Care/Of charge appears after this period, it is likely a system error and should be disputed immediately with your bank.
If you are due a refund
Once your bank or the app store approves your refund claim, the credit typically appears in your account within 5 to 7 business days. The refund is usually applied as a credit to your card account, which then flows to your linked bank account. Check your balance 10 days after approval to confirm receipt.
Pricing summary of Care/Of malaysia plans
Understanding what you were paying for helps you calculate your total refund claim. The following table shows the typical Care/Of subscription tiers that Malaysia customers encountered.
| Plan type | Monthly cost (USD) | Monthly cost (RM approx.) | What was included |
|---|---|---|---|
| Individual supplements | USD 7.00 | RM 33 | 1 to 2 select vitamins per month |
| Moderate wellness stack | USD 40.00 | RM 189 | 4 to 6 customised supplement packets |
| Premium stack | USD 50.00 | RM 236 | 6 to 8 supplement packets plus wellness guides |
| Protein powders and collagen | USD 25.00 | RM 118 | Monthly protein or collagen tub with shipping |
| Annual prepay discount (12 months) | USD 360 (effective USD 30/month) | RM 1,700 (effective RM 142/month) | Up to 20% discount on annual prepay plans |
If you subscribed to an annual prepay plan and the service shut down before the contract year ended, you have a strong claim for a refund of all unused months. For example, if you paid RM 1,700 upfront in January 2024 and Care/Of ceased in June 2024, you are entitled to a refund for July through December (six months).
Contact details and escalation steps
If you have followed the cancellation steps above and encounter resistance, use the contact details and escalation procedures below.
Escalate to your bank or credit card company
Contact your bank's customer service line via phone or visit your nearest branch in person. Provide your account number, the disputed transaction dates, and request a chargeback or dispute.
If your bank is located in Malaysia, you may also escalate unresolved disputes to the Office of the Bank Negara Ombudsman, which investigates banking complaints under the Consumer Protection Act 1999.
Lodge a complaint with KPDN
If your bank or the app store refuses your refund, escalate to the Ministry of Domestic Trade and Cost of Living (KPDN):
- Online portal: Go to the official KPDN website and file a consumer complaint using their online form
- Hotline: Call KPDN at 1800-88-5050 (toll-free) to report the issue
- In person: Visit your nearest KPDN office in your state (offices are located in Kuala Lumpur, Johor Bahru, Penang, Sabah, and Sarawak)
Prepare the following documents when filing a KPDN complaint:
- Screenshots of all disputed charges with dates and amounts
- Proof of cancellation attempt (screenshot of the cancellation confirmation)
- Correspondence with your bank or app store showing their refusal or delay
- Proof that Care/Of ceased operations (news articles, notification emails, or website evidence)
- Copy of your identity card (MyKad)
Request assistance from yafee
Yafee specialises in helping Malaysia consumers cancel unwanted subscriptions and recover refunds. If you need personalised guidance on your Care/Of cancellation or refund claim, Yafee can review your situation and recommend the strongest escalation route under Malaysian law.
Yafee has helped thousands of consumers cancel troublesome subscriptions and recover refunds from defunct services. Contact Yafee at yafee.com for a confidential consultation.
Common questions about cancelling Care/Of
What if i subscribed before the shutdown and received goods?
Charges made before 17 June 2024, when Care/Of was still operating and delivering goods, are generally valid and non-refundable (unless the goods were faulty). Only charges made after the shutdown date, when no goods were delivered, qualify for refund under CPA 1999, Section 56.
Can i cancel Care/Of through customer support if the company is closed?
No. Because Care/Of ceased all operations, customer support is no longer available. You must cancel through Apple, Google, or your bank instead.
Will cancelling on apple or google automatically refund me?
Cancelling stops future charges. Refunding past charges (especially those made after the shutdown) requires a separate refund request through the app store or your bank.
How long do KPDN complaints take to resolve?
KPDN investigates complaints within 30 to 60 working days. If the complaint is upheld, KPDN issues a directive to the merchant (or payment processor) to refund the consumer within a specified time, typically 14 days.
Summary and next steps
Care/Of ceased operations on 17 June 2024, but many Malaysia subscribers continue to see unwanted charges because app store and card subscriptions were never formally cancelled. You now have a clear legal path to stop these charges and recover your money.
Your cancellation route depends on your payment channel: Apple App Store, Google Play, or direct card payment. Each route has a specific cancellation process laid out in this guide. Yafee recommends completing your cancellation within the next 48 hours to prevent an additional unexpected charge on your next billing date.
If your bank or the app store declines your refund, your legal standing under the Consumer Protection Act 1999 is strong. Yafee advises escalating to KPDN, which has the statutory authority to compel refunds for goods not delivered.
Yafee remains committed to helping Malaysia consumers understand their rights and execute cancellations correctly. Whether you need clarification on the cancellation process or require help challenging a refund denial, Yafee is available at yafee.com to support your case.
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