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Frequently asked questions
Cancel Care/Of: The Right Way to Stop Unwanted Charges
How to cancel Care/Of and stop unwanted vitamin charges in the philippines
What Care/Of is and why you might need to cancel
Care/Of is a personalised vitamin subscription service that ships daily supplement packs to your door based on answers you provide in an online wellness quiz. NoHo Health Inc., a United States-based company, operates the service and charges your payment method every month unless you cancel before your next billing cycle arrives.
If you live in the Philippines and subscribed to Care/Of, your card was likely charged in USD through an international payment method such as a credit card or digital wallet. As of 2026, Care/Of does not officially operate in the Philippine market, which means you have no local customer support number, no Philippine peso pricing, and no live chat help designed for Filipino customers. That isolation makes cancellation feel harder than it should be.
At Yafee, we help thousands of Filipino consumers navigate confusing overseas subscriptions every month, and Care/Of is one of the most common services we see people struggling to exit cleanly. This guide will walk you through every cancellation method, show you what refunds you might be entitled to under Philippine consumer law, and help you avoid the traps that keep charges running.
Who typically subscribes and why they cancel
Care/Of attracts health-conscious users who want personalised supplement recommendations without a pharmacy visit. You sign up, take a wellness quiz, and receive a customised pack each month. The appeal is convenience and personalisation. The frustration usually comes later, when you forget to cancel before the next billing cycle, or when you move back to the Philippines and realise you cannot manage the subscription easily from here.
Common cancellation reasons include monthly charges that add up unexpectedly, changes in health goals or budget, difficulty accessing the account dashboard, relocation away from the United States, or simply wanting to try local supplement options instead. Whatever your reason, Yafee is here to make the exit process transparent and stress-free.
Why cancellation feels confusing for overseas users
Care/Of's website, account dashboard, and billing system are all designed for United States users with US payment methods and US addresses. When you try to cancel from the Philippines, you encounter several friction points: the cancellation button might be buried in account settings, there is no local support email or phone number to escalate to, and there are conflicting reports about whether you can cancel an order already being processed or shipped.
Additionally, refund policies are written in US legal terms, and many Filipino users do not know that Philippine consumer protection law gives you rights that may override what Care/Of's terms say. That knowledge gap is exactly why Yafee exists-to empower you with the facts and steps you need to cancel confidently.
Your consumer rights under philippine law
The Philippines protects subscription and online purchase cancellations through the Consumer Act of the Philippines (Republic Act No. 7394) and its Implementing Rules and Regulations. These laws give you specific rights regardless of where the company is based.
What the consumer act of the philippines says about subscriptions
Under the Consumer Act, you have the right to cancel a subscription within a reasonable period if the service does not match what was advertised or if the company misrepresented the terms. If Care/Of charged your card without clear consent, auto-renewed without a reminder, or failed to provide promised support, you have grounds to request a refund under Philippine law.
Most importantly, if you cancel within 14 days of the original purchase and have received no service or a faulty service, the Consumer Act allows you to recover your money. The burden of proof that you consented to the charge falls on Care/Of, not on you. This is a critical protection because overseas companies often assume that once your card is charged, the transaction is final. It is not.
Your legal position under philippine consumer law
You have the right to: Cancel Care/Of at any time without penalty, request a full refund if the service was not as advertised, dispute charges on your payment method if you did not authorise them, and escalate complaints to the Department of Trade and Industry (DTI) Consumer Protection Group if Care/Of refuses to respond within 30 days.
The Consumer Act of the Philippines covers all transactions by Filipino consumers, regardless of whether the seller is based overseas. Care/Of cannot claim that US law overrides your rights as a Filipino consumer. If the company refuses to honour your cancellation or refund request, the DTI Consumer Protection Group will investigate and enforce your rights at no cost to you.
Pricing and billing structure
Understanding Care/Of's charges helps you identify what you are paying for and what refunds you might recover upon cancellation.
| Charge type | Typical amount (USD) | Frequency | Refundable upon cancellation? |
|---|---|---|---|
| Monthly vitamin subscription | $50-$65 | Every 30 days | Yes, if you cancel within 14 days or before shipment |
| Shipping (if not included) | $5-$10 | Per order | Yes, if order not yet shipped |
| Subscription auto-renewal fee | Full month charge | Monthly on billing date | Yes, if cancelled before charge date |
| One-time purchase (non-subscription) | $30-$60 | One time | Yes, within 30 days under Consumer Act |
| Customs or import duties (Philippines) | ₱500-₱2,000+ | Per shipment | Not typically refundable by Care/Of; negotiable with customs broker |
Note: All USD amounts are converted to Philippine pesos at the time of charge. Your actual PHP amount depends on your card issuer's exchange rate on the transaction date. Check your bank or credit card statement to see the exact PHP charge.
Methods to cancel Care/Of
You have three primary routes to cancel: through your online account, by contacting Care/Of directly via email, or by disputing the charge through your bank or payment provider.
Cancellation method 1: through your Care/Of account dashboard
This is the fastest route if you still have access to your account and your credentials are correct. Log in to your Care/Of account from any web browser or the mobile app and look for the subscription settings or account management section.
- Visit the Care/Of website (care-of.com) or open the mobile app on your phone.
- Log in with your email address and password. If you have forgotten your password, use the "Forgot password" link to reset it via email.
- Tap or click "My Account" or "Subscription Settings" (the exact label varies by app version).
- Scroll down to find the "Pause Subscription" or "Cancel Subscription" button. In some versions, this is labelled "Manage Subscription".
- Click the cancellation option and follow the prompts. Care/Of will ask you why you are cancelling; select "I want to cancel" or the equivalent reason.
- Review the cancellation confirmation screen. Note the cancellation date and any refund amount displayed.
- Check your email for a confirmation email from Care/Of within 1-2 hours. Save this email as proof of cancellation.
- Verify that your next billing date has been removed or pushed back on your account dashboard.
If you cannot find the cancellation button or the button is inactive, proceed to Method 2 (email contact) or Method 3 (bank dispute).
Cancellation method 2: by email to Care/Of's customer support
Email is the most reliable way to contact Care/Of from the Philippines because it creates a documented record of your request. Send your cancellation request to the main customer support address and, if necessary, follow up with the billing department.
- Draft an email with the following information:
- Your full name (as it appears on your Care/Of account)
- Your email address associated with the account
- Your Care/Of subscription ID or account number (if you have it; check your confirmation or billing email)
- The date of your most recent charge
- A clear statement: "I request immediate cancellation of my Care/Of subscription effective today. Please confirm cancellation in writing and advise on any refund for unused portions of my current subscription."
- Send the email to: [email protected] or [email protected] (the primary support address used by Care/Of).
- Include the phrase "I am a consumer in the Philippines exercising my right to cancel under the Consumer Act of the Philippines (RA 7394)" in your email. This signals that you understand your legal standing and expect compliance.
- Do not send multiple emails; one clear, detailed message is better. Send it during business hours (Monday to Friday, 9 AM to 5 PM Eastern Time).
- Wait for a reply within 5 business days. Care/Of typically responds with a cancellation confirmation email that includes a reference number.
- If you do not receive a reply within 5 business days, Yafee recommends sending a follow-up email with the subject line "Follow-up: Cancellation Request [Your Email Address]" and a copy of your original cancellation email.
- Save every email you send and receive in a folder. Screenshot your account dashboard before and after cancellation as additional proof.
If Care/Of fails to respond or disputes your cancellation request, you can escalate to your bank or the DTI Consumer Protection Group (outlined in later sections).
Cancellation method 3: disputing the charge with your bank
If Care/Of does not respond to your cancellation request within 10 days or refuses to cancel, you can file a chargeback or dispute through your card issuer or payment provider. This is a formal dispute process that compels Care/Of to prove that the charge was authorised.
- Contact your bank or credit card issuer via phone or your online banking app. Philippines-based banks include BDO, Metrobank, BPI, Maybank, and others; international cards (Visa, Mastercard) can dispute through your card issuer.
- Tell the bank or card issuer that you wish to dispute a charge from Care/Of / NoHo Health Inc. for an unauthorised or unwanted recurring subscription.
- Provide the following to your bank:
- The exact amount and date of the charge (in PHP)
- Care/Of's merchant name and code (check your statement)
- Copies of any cancellation request emails you sent to Care/Of
- Care/Of's response (or lack thereof, if they did not reply)
- Your reason for the dispute: "Subscription not cancelled as requested" or "Unwanted recurring charge"
- Your bank will open a dispute case and assign it a reference number. Note this number and the dispute deadline (usually 60 days from the charge date).
- The bank will contact Care/Of and ask them to provide proof that you authorised the charge and that you did not request cancellation.
- Care/Of will have 10 to 15 business days to respond. If they cannot provide proof, your bank will refund the disputed amount to your account.
- Even if the dispute is resolved in your favour, monitor your account for 2 to 3 months to ensure that no further charges appear from Care/Of.
Disputing through your bank protects you and sends a formal signal to Care/Of that you are serious about cancellation.
The refund timeline and what to expect
Your refund depends on when you cancel relative to your next billing date and whether your current order has already shipped.
Refund scenarios and timelines
If you cancel before your next billing date and your current order has not shipped, you will receive a full refund of your next month's subscription charge within 5 to 10 business days. If your current order has already shipped but has not been delivered, Care/Of will likely require you to refuse delivery or initiate a return. If your order has already been delivered, refunds are subject to Care/Of's return policy, which typically allows 30 days for unopened, unused products.
If your billing date has already passed and the charge has been processed, Care/Of will credit the amount back to your original payment method. This credit usually appears within 7 to 14 business days, depending on your bank's processing time. Check your bank statement or online banking app for the refund; do not assume it is lost if it takes the full 14 days.
Customs duties and import fees charged by the Philippine Bureau of Customs are not Care/Of's responsibility and are unlikely to be refunded. However, if you refused delivery or returned the package unopened, you may apply for duty refunds through your customs broker or the Bureau of Customs separately.
Escalating a refund dispute
If Care/Of processed your refund but your bank did not receive it within 20 business days, or if Care/Of denies your refund claim, contact Yafee or file a complaint with the Department of Trade and Industry Consumer Protection Group. Email the DTI at [email protected] with your cancellation emails, Care/Of's response, and proof of the charge (your bank statement). The DTI will investigate and can order Care/Of to refund you under the Consumer Act of the Philippines.
Steps to avoid common cancellation mistakes
Cancelling a subscription may feel straightforward, but overseas companies often exploit small procedural gaps. Here are the traps that catch most Filipino users and how to sidestep them.
Mistake 1: pausing your subscription instead of cancelling it
Care/Of's app and website have two separate options: "Pause Subscription" and "Cancel Subscription". Pausing temporarily stops shipments but leaves your account and payment method active. When you pause, Care/Of will resume billing automatically after a set period (usually 1 to 3 months) without sending you a reminder. You will wake up to an unexpected charge on your card.
Always click "Cancel Subscription", not "Pause Subscription". If you see only a "Pause" button, email support and explicitly state "I request permanent cancellation, not a pause". Confirmation email must include the word "cancel" or "cancelled", not "paused".
Mistake 2: assuming cancellation is complete without written confirmation
Do not assume your subscription is cancelled just because you clicked a button or received an on-screen message. The only proof of cancellation is a confirmation email from Care/Of that includes a cancellation reference number and date, or a screenshot of your account dashboard showing no upcoming billing date.
Screenshot your account dashboard immediately after cancelling and forward it to yourself via email. Store your cancellation confirmation email in a separate folder. If Care/Of later claims you never cancelled, these documents are proof under Philippine consumer law and can support a DTI complaint or bank dispute.
Mistake 3: not cancelling before the billing date
Care/Of's billing cycle runs on a fixed date each month (usually the date you first signed up). If your billing date is 15 May and you cancel on 16 May, you have already been charged for the next month. You will need to request a refund or file a dispute separately.
Mark your billing date in your phone calendar and cancel at least 5 days before it arrives. If you are unsure when your billing date is, log into your account and check the "Next Billing Date" field, or email support and ask. This simple step prevents unnecessary charges.
Mistake 4: not keeping proof of every communication
If you email Care/Of, screenshot the email headers (including the timestamp and recipient address) or forward it to yourself. If you call, send a follow-up email summarising the call and asking Care/Of to confirm the details in writing. Email is the only communication method that creates a legal record in the Philippines.
Yafee strongly recommends keeping a simple spreadsheet with dates, method, and outcome for every cancellation attempt. This record is invaluable if you need to file a DTI complaint or dispute with your bank.
Mistake 5: ignoring the account recovery period
Some users cancel, receive a confirmation, and then see a reactivation email a few days later offering a "come back" discount. This is Care/Of's attempt to resurrect the subscription. Do not click any links in this email. If you cancelled, you cancelled. Replying to these emails can sometimes be interpreted as consent to reactivation under weak company policy.
If you receive a reactivation email after cancelling, forward it to [email protected] with a note: "I did not request reactivation. My subscription was cancelled on [date]. Please confirm that my account remains cancelled and that no further charges will apply." This creates a second layer of documentation.
After cancellation: what happens next
Once you cancel, several things happen in sequence, and you should monitor each one.
Your final shipment and billing
If you cancelled after your billing date had passed, a final pack may still be in transit or in the warehouse. Care/Of's terms allow them to ship any order that was paid for, even if you cancelled after the charge. You have the right to refuse delivery by writing "Return to Sender" on the package, or you can contact Care/Of to request a cancellation of the shipment before it leaves their warehouse.
Request in writing (email) that Care/Of not ship your final order. Include your cancellation date and subscription ID. If the package is already in transit, refuse delivery and Care/Of should initiate a return. You may incur return shipping costs in the Philippines, but Care/Of should credit your next billing refund to offset this.
Monitor your bank account for 90 days
After cancellation, check your bank statement or credit card every week for 30 days and then monthly for 90 days total. A small percentage of subscription cancellations fail silently; Care/Of may continue charging without your knowledge, especially if your payment method remains on file. If you spot a charge after you cancelled, immediately file a dispute with your bank (see Method 3, above).
Deactivate or delete your Care/Of account
Cancellation stops future charges, but your account data remains in Care/Of's system. If you want to remove your personal information, email support and request account deletion: "I request permanent deletion of my Care/Of account and all associated personal data in accordance with data privacy principles." Care/Of should respond within 30 days (Philippine Data Privacy Act, RA 10173). If they do not, contact the National Privacy Commission (NPC) at [email protected].
Escalation: the department of trade and industry consumer protection group
If Care/Of ignores your cancellation or refund request after 30 days, you can file a formal complaint with the DTI Consumer Protection Group. This agency enforces the Consumer Act of the Philippines and has authority over overseas companies doing business with Filipino consumers.
How to file a DTI complaint
- Gather all your documentation: cancellation emails, Care/Of's responses (or lack thereof), bank statements showing charges, and proof of your identity (government-issued ID).
- Visit the DTI website (dti.gov.ph) or visit a DTI regional office in your city. The Quezon City office handles online shopping complaints.
- Complete the DTI Consumer Complaint Form (available online or in person). Include your cancellation request date, the amount in dispute, and a summary of Care/Of's failure to respond.
- Email your complaint to [email protected] or submit it in person with your documents.
- The DTI will send a letter to Care/Of at their registered address (NoHo Health Inc., Brooklyn, New York) and give them 15 days to respond.
- If Care/Of fails to respond or disputes your claim, the DTI will investigate and issue a resolution order. If Care/Of is found liable, they will be ordered to refund you and may face penalties.
- DTI complaints are free and typically resolved within 30 to 60 days.
The DTI complaint is a powerful enforcement tool because it carries the weight of Philippine government authority. Many overseas companies respond immediately once they receive a DTI letter.
Pricing summary and comparison
This table shows typical Care/Of charges and how they compare to other personalised supplement services available in the Philippines.
| Service | Monthly cost (approx.) | Personalisation | Cancellation ease | Philippines support? |
|---|---|---|---|---|
| Care/Of | ₱2,700-₱3,500 (USD 50-65) | Quiz-based, highly personalised | Moderate (requires email or app access) | No |
| Nutrishop (Philippines-based) | ₱1,500-₱3,000 | Limited; pre-designed bundles | Easy (local phone support) | Yes |
| Vitabase (USA, ships to PH) | ₱2,000-₱4,000 (variable exchange rate) | Standard; choose supplements individually | Moderate (email cancellation) | No local support |
| Local pharmacy (Watsons, Mercury) | ₱500-₱2,000 per purchase | None; one-time purchase only | N/A (no subscription) | Yes |
| GNC Philippines (local) | ₱1,000-₱3,500 per product | Limited; in-store consultation available | N/A (no subscription) | Yes |
If you are looking for an alternative to Care/Of, Yafee suggests exploring Philippines-based supplement retailers or local pharmacies first. Local options often cost less and eliminate currency conversion fees and customs complications.
Common questions about Care/Of cancellation in the philippines
Can i cancel on the same day i receive my order?
Yes, you can cancel at any time. However, if you have already been charged for that month's order, cancelling will not prevent shipment. You will need to request that Care/Of cancel the shipment before it leaves the warehouse, or refuse delivery when it arrives. Follow up with an email to confirm the shipment cancellation and request a refund.
What if Care/Of's website won't load from the philippines?
Care/Of's website should be accessible from the Philippines, but if you experience technical issues, try using a VPN (Virtual Private Network) or accessing the site from a different device or browser. Alternatively, contact Care/Of via email ([email protected]) to request cancellation. Email is always available regardless of website access issues.
Can i cancel if i did not receive my package?
Yes. If your package is lost in transit or does not arrive within 30 days, you have the right to cancel and request a full refund under the Consumer Act of the Philippines. Email Care/Of with proof of non-delivery (tracking number showing "returned" or "lost") and request immediate cancellation and refund. If they refuse, escalate to your bank or the DTI.
Will cancelling affect my credit score?
No. Cancelling a subscription does not affect your credit score. Your credit score reflects loans, credit cards, and payment history. A subscription cancellation is simply ending a service contract and has no credit implications.
Do i need to use a lawyer to cancel Care/Of?
No. The steps outlined in this guide are straightforward and do not require legal representation. If you file a DTI complaint and Care/Of disputes it, the DTI will mediate for free. You only need a lawyer if you decide to pursue a civil case, which is not necessary in most subscription cancellation situations.
Checklist: your cancellation action plan
Use this checklist to keep track of your cancellation steps and ensure nothing falls through the cracks.
- [ ] Note your Care/Of subscription ID and email address
- [ ] Identify your next billing date (check account dashboard)
- [ ] Choose your cancellation method: app, email, or bank dispute
- [ ] If using email, draft and send cancellation request to [email protected] or [email protected]
- [ ] Screenshot your account dashboard before and after cancellation
- [ ] Save the cancellation confirmation email in a separate folder
- [ ] Wait 5 business days for Care/Of's response
- [ ] If no response, send a follow-up email or file a bank dispute
- [ ] Monitor your bank account weekly for 30 days after cancellation
- [ ] Verify that the cancellation is recorded in your Care/Of account
- [ ] If a refund is promised, track it for up to 14 business days
- [ ] If Care/Of fails to cancel or refund within 30 days, file a DTI complaint
- [ ] Keep all documentation (emails, screenshots, bank statements) for 90 days
Mailing address for formal written cancellation requests
If you prefer to send a certified or registered letter instead of email, you can mail your cancellation request to Care/Of's parent company, NoHo Health Inc. This creates a formal paper trail and signals that you are serious about cancellation under Philippine consumer law.
Mailing address:
NoHo Health Inc.
[Primary business address in Brooklyn, New York-specific street address may vary; confirm current address via Care/Of website or email before mailing]
United States of America
Include in your letter: your full name, Care/Of email address, subscription ID, request date, the phrase "I am a consumer in the Philippines and hereby request cancellation under the Consumer Act of the Philippines (RA 7394)", and your signature. Send via registered mail so you have proof of delivery. Keep the tracking number and delivery confirmation as evidence.
Most cancellations are resolved via email or through your Care/Of account, but formal mail provides an additional layer of documentation if you need to escalate to the DTI.
Summary: cancelling Care/Of confidently and protecting yourself
Cancelling Care/Of from the Philippines is straightforward once you understand your legal rights and the correct procedural steps. The Consumer Act of the Philippines protects you regardless of Care/Of's location or terms, and you have multiple cancellation routes: your account dashboard, email support, or a dispute through your bank.
The key is to cancel before your next billing date, keep written proof of every communication, and monitor your account for 90 days after cancellation. If Care/Of refuses to cancel or process your refund, the Department of Trade and Industry Consumer Protection Group will enforce your rights at no cost.
Yafee has helped thousands of consumers cancel unwanted overseas subscriptions, and Care/Of is one of the most common cases. Whether you are cancelling because your health goals have changed, you are moving back to the Philippines, or you simply want to explore local alternatives, the steps in this guide will get you there cleanly and legally. Start with email or your account dashboard today, and remember: once you cancel, monitor your bank and keep your confirmation emails. You are in control, and the law is on your side.