Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Trainerize, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at RM 4.19 for 48h, then RM 228.34 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Trainerize in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Trainerize
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Trainerize subscription with zero hassle
1
Fill in the form
Give us your details and those of your Trainerize subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Trainerize. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Trainerize refuses your cancellation.
Frequently asked questions
Cancel Trainerize: The Right Way
How to cancel Trainerize and avoid auto-renew charges in malaysia
Understanding Trainerize and why you might want to cancel
Trainerize is a fitness software platform that personal trainers and coaching businesses use to deliver workout plans, track client progress, and manage communication with their clients in one centralised space. The service operates via a web dashboard and mobile applications, with its legal terms and support resources published on the official Trainerize website and Help Center. For Malaysian users, the critical distinction is this: Trainerize is not a traditional local gym membership with a physical location or phone support line you can call during business hours. Instead, the platform functions as a global digital service, and cancellation typically occurs through your online account billing interface or, in some cases, through your payment method provider.
The confusion many Malaysian users experience stems from the fact that you may have subscribed to Trainerize itself, a trainer's service delivered through Trainerize, or a subscription billed through the App Store or Google Play. Understanding which pathway you used to subscribe directly affects which cancellation method will succeed. Yafee has observed that users who take time to identify their subscription source at the outset spend significantly less time navigating support channels later.
What you are actually paying for with Trainerize
Trainerize offers a freemium model with a 30-day free trial that requires no credit card upfront. If you do not actively upgrade to a paid plan during this trial period, your account automatically downgrades to the free tier. The paid subscription tiers begin at the Grow plan and scale upward based on the number of clients and features you require. Paid subscriptions renew automatically each month or year unless you cancel at least one full day before your renewal date, as stated in their Terms of Service.
The paid tiers include tools such as workout delivery, custom client program creation, meal and macro tracking, an AI Workout Builder, in-app messaging features, and comprehensive client management tools. Pricing is published in US dollars (USD), and Malaysian cardholders should expect currency conversion applied by their bank or payment processor. No Malaysia-specific cancellation mailing address has been published by Trainerize, which means you must rely on the account interface, app store billing management, or direct contact with your trainer or the support team.
Availability and billing behaviour in malaysia
Trainerize is accessible to Malaysian users through its web platform and mobile applications available on both the Apple App Store and Google Play Store. Because the service operates globally from a central office in Vancouver, Canada, billing occurs in USD rather than Malaysian ringgit (RM). Your card issuer or payment platform will apply the exchange rate at the time of billing, so you may see a conversion fee in addition to the subscription cost.
The platform enforces a strict auto-renewal policy: unless you cancel at least one calendar day before your renewal date, Trainerize will automatically charge your payment method for the next billing cycle. This means if your renewal date is the 15th of the month, you must complete cancellation by the 14th at the latest to avoid being charged again. Yafee recommends setting a phone reminder three days before your renewal date to ensure you have sufficient time to process your cancellation request.
Your legal rights as a malaysian consumer cancelling Trainerize
As a consumer in Malaysia, your right to cancel a subscription service is protected under the Consumer Protection Act 1999, which is administered and enforced by the Ministry of Domestic Trade and Cost of Living (KPDNHEP). This legislation establishes that consumers have the right to fair treatment, accurate information about goods and services, and protection against misleading or deceptive practices. When a subscription service operates in Malaysia and charges Malaysian payment methods, the company must comply with Malaysian consumer law regardless of where its servers or management office is physically located.
Furthermore, the Consumer Protection Act 1999 requires that subscription services provide clear, transparent information about the terms of renewal, the exact amount you will be charged, and the date of each charge. You also have the right to cancel without penalty, and the cancellation method must be as accessible and straightforward as the method used to subscribe. If Trainerize refuses to process your cancellation request or continues to charge you after you have submitted a valid cancellation, you have grounds to lodge a complaint with the KPDNHEP or pursue a claim in the small claims tribunal if the amount in dispute is within the tribunal's jurisdiction.
Your legal position when cancelling Trainerize
You have the explicit right under Malaysian consumer protection law to cancel your Trainerize subscription at any time without incurring a penalty, provided you give at least one day's notice before your renewal date. The company cannot impose a cancellation fee, require you to provide a reason, or lock you into a minimum commitment period beyond what was clearly stated when you subscribed. If Trainerize continues to charge your payment method after you have cancelled, you are entitled to request a refund of those unauthorised charges. If the company refuses to refund disputed charges, you may escalate your complaint to the KPDNHEP or seek recourse through the Malaysian small claims tribunal. Yafee advises you to retain evidence of your cancellation request and all billing statements as proof of the sequence of events.
Methods to cancel Trainerize depending on how you subscribed
Your cancellation path depends entirely on which billing method you used when you first subscribed to Trainerize. The service allows subscriptions through three distinct channels: direct payment via the Trainerize web account, billing through the Apple App Store, or billing through Google Play. Each pathway has its own cancellation procedure, and selecting the wrong method will result in delays or, worse, continued charges.
Cancelling via the Trainerize web account
If you created your Trainerize account directly on the Trainerize website and entered your payment details directly into the platform, your subscription is managed entirely within your web account. This is the most straightforward cancellation path because you have immediate access to the billing settings that control your auto-renewal status. The Trainerize Help Center confirms that the official cancellation route is through the web dashboard under Settings, then Billing, and finally the Cancel auto-renew button in the Base Subscription section.
Cancelling via the apple app store
If you subscribed to Trainerize through the Trainerize app on your iPhone or iPad and allowed the App Store to manage your billing, you must cancel through your Apple account settings, not through the Trainerize app itself. App Store subscriptions are managed separately from web account subscriptions, and cancelling one does not cancel the other. Your payment method and renewal notices are controlled by Apple, so you must access Apple's subscription management portal to turn off auto-renewal.
Cancelling via google play
If you subscribed to the Trainerize app on an Android device and allowed Google Play to handle your billing, your subscription exists within Google's ecosystem, not within Trainerize's direct billing system. Cancelling your Trainerize web account will not stop Google Play from charging you, because these are two separate subscription instances. You must navigate to Google Play's subscription management section on your Android device or through your Google account settings to disable auto-renewal for Trainerize.
Step-by-step cancellation process for each method
To cancel Trainerize successfully and avoid further charges, you must follow the exact procedural steps for your specific subscription source. Yafee has consolidated the official Trainerize guidance with practical steps to ensure your cancellation is processed correctly the first time.
Step 1: gather proof before you cancel
Before you submit any cancellation request, collect and save evidence of your current subscription status. This proof protects you if the company disputes your cancellation or continues to charge you. Take a screenshot of the following information: your account dashboard showing your current plan name, the most recent charge amount (for example, RM90 or RM184), the billing date, and the auto-renewal toggle status. If you subscribed via App Store or Google Play, also screenshot that subscription page showing your active status.
- Log into your Trainerize web account or open the Trainerize app
- Navigate to the Billing section or account settings
- Take a screenshot showing your plan name, last charge amount, renewal date, and auto-renew status
- Save this image to cloud storage or email it to yourself as backup
- Make a note of your renewal date in your personal calendar
- If billed through App Store or Google Play, open those apps and screenshot the subscription page there too
Step 2: cancel through your Trainerize web account
If you subscribed directly through the Trainerize website, use this method. Log into your Trainerize account on the web platform, navigate to your account settings, and locate the Billing section. In the Base Subscription area, you will see your current plan and an auto-renewal toggle. Click the Cancel auto-renew button or toggle to turn off automatic renewal. Trainerize will display a confirmation message; take a screenshot of this message as your proof of cancellation.
- Open your web browser and go to the Trainerize website (trainerize.com)
- Log in with your email address and password
- Click on your profile icon or menu in the top right corner
- Select Settings from the dropdown menu
- Click on the Billing tab
- In the Base Subscription section at the bottom right, locate the Cancel auto-renew button
- If you see a toggle switch instead, click it to turn off auto-renewal
- If the button or toggle is greyed out, your subscription may already be cancelled
- Click Cancel auto-renew and wait for the confirmation message
- Take a screenshot of the confirmation message showing the date and time of cancellation
- Close your browser tab
Step 3: cancel through the apple app store
If you subscribed using the Trainerize app on an Apple device, you must cancel through Apple's subscription management system, not within the Trainerize app. Apple controls all billing for app subscriptions purchased through the App Store, and only Apple can disable auto-renewal for your subscription. Open the App Store app on your iPhone, iPad, or Mac, navigate to your account settings, and find the Trainerize subscription in your active subscriptions list. Tap Edit Subscription or Manage, then select Cancel Subscription and confirm your choice.
- On your iPhone, iPad, or Mac, open the App Store app
- Tap or click on your profile icon in the top right corner
- Select Account Settings or Subscriptions (wording varies by device)
- Look for the list of your active subscriptions and find Trainerize
- If Trainerize is not visible in this list, your subscription may already be cancelled or does not exist on this device
- Tap on Trainerize to open its subscription details
- Select Edit Subscription or Manage Subscription
- Tap Cancel Subscription at the bottom of the screen
- Follow the prompts to confirm your cancellation; Apple may ask why you are cancelling, but this is optional
- Take a screenshot showing that your Trainerize subscription is no longer listed as active
Step 4: cancel through google play
If you subscribed using the Trainerize app on an Android device, you must cancel through Google Play's subscription management portal. Android subscriptions are billed and managed entirely by Google, not by Trainerize. Open the Google Play app on your Android device, navigate to your account menu, select Subscriptions, find Trainerize, and tap Cancel Subscription. Confirm your cancellation by selecting your reason (optional) and tapping Cancel Subscription again.
- On your Android phone or tablet, open the Google Play app
- Tap your profile icon in the top right corner
- Select Manage your subscriptions or Account
- The exact label depends on your version of Android and Google Play
- Tap Subscriptions
- Look for Trainerize in the list of active subscriptions and tap it
- Tap Cancel Subscription at the bottom of the screen
- Google Play will display a confirmation screen; select your reason for cancelling if prompted (this is optional)
- Tap Cancel Subscription again to confirm
- Take a screenshot showing that Trainerize is no longer listed under your active subscriptions
Step 5: contact support if the button or link is unavailable
If you cannot locate the Cancel button, the page appears to be malfunctioning, or you receive an error message when you attempt to click Cancel, contact the Trainerize support team directly. Yafee recommends sending your cancellation request via email rather than relying on in-app messaging, because email creates a documented record of your request. Compose a clear, brief email stating your name, account email address, and your intention to cancel your subscription effective immediately. Reference your screenshot of the billing page to establish that you had an active subscription. Send this email to the support address listed in the Trainerize Help Center or on the contact page of the Trainerize website.
Pricing comparison and what you will no longer pay
Understanding the exact cost you are cancelling helps you verify that your final billing statement is correct. Trainerize publishes its pricing in USD, and Malaysian customers should expect conversion by their card issuer. The following table shows the most common paid plans available at the time of this article.
| Plan name | Clients included | Monthly cost (USD) | Approximate cost (MYR) | Annual cost (USD) |
|---|---|---|---|---|
| Grow | Up to 5 | $9.00 | RM42 | $90.00 |
| Pro 5 | Up to 5 | $19.00 | RM90 | $190.00 |
| Pro 20 | Up to 20 | $29.00 | RM137 | $290.00 |
| Pro 50 | Up to 50 | $39.00 | RM184 | $390.00 |
| Pro unlimited | Unlimited | $59.00 | RM278 | $590.00 |
| Team plan | Custom | Custom pricing | Custom pricing | Custom pricing |
These prices are subject to change, and Yafee recommends that you verify your exact plan and billing amount in your account before submission. Once you cancel, you will no longer incur any of these charges, and any scheduled automatic renewals will be halted immediately.
What happens after you cancel Trainerize
Cancellation of your paid subscription does not immediately delete your account or your data. Instead, your account reverts to the free tier, which allows you to retain your client list, workout templates, and message history for a limited period, depending on Trainerize's current data retention policy. You retain access to the free version of the platform, which includes basic client management and communication features. If you wish to regain paid features in the future, you can simply restart your subscription without needing to recreate your account.
Confirming your cancellation within 24 hours
After you submit your cancellation request, wait at least 24 hours, then log back into your account to confirm that the auto-renewal status has changed. Return to the Billing section and verify that the Cancel auto-renew button is no longer visible or that the auto-renewal toggle is now turned off. If the button or toggle has returned to its original state, the cancellation did not process, and you must try again or contact support immediately.
Monitoring your billing statement
After your cancellation is confirmed, monitor your bank statement or credit card statement carefully on and after your original renewal date. If Trainerize charges you despite your confirmed cancellation, you have evidence of the company's failure to honour your request, and you can dispute the charge with your card issuer or request a refund from Trainerize directly. Save your cancellation confirmation screenshot and all billing statements showing the unauthorised charge.
Requesting a refund if you were charged after cancellation
If Trainerize charged your payment method after you successfully cancelled, you have the right to request a refund under Malaysian consumer law. Contact the Trainerize support team and provide the following: your account email address, the date you cancelled, screenshots of your cancellation confirmation, and the date and amount of the post-cancellation charge. Request a full refund of the disputed charge, citing the Consumer Protection Act 1999. If Trainerize refuses, file a complaint with the Ministry of Domestic Trade and Cost of Living (KPDNHEP) and consider disputing the charge directly with your bank or payment processor.
Common cancellation mistakes to avoid
Cancellations often fail or cause disputes because of preventable errors, but the good news is that most of these mistakes can be sidestepped if you follow the correct procedure from the start. Yafee has identified the most frequent pitfalls that delay or derail cancellation attempts.
Mistake 1: cancelling through the wrong billing method
The single most common error is attempting to cancel through the Trainerize web account when your subscription is actually billed through the App Store or Google Play. Each subscription stream is independent, and cancelling one does not affect the others. If you subscribed via the App Store and you cancel only your web account, the App Store will continue to charge you. Conversely, if you subscribed directly with Trainerize but you attempt to cancel through Google Play, your web subscription will remain active and you will still be charged. Before you cancel, definitively establish which payment method is active by reviewing your billing statements and checking your app store subscription settings.
Mistake 2: cancelling too late
Trainerize requires that you cancel at least one full day before your renewal date. If your renewal date is 1 June and you attempt to cancel on 1 June itself, you will be charged, because the cancellation occurs after the renewal has processed. Set a phone alarm three days before your renewal date so that you have a buffer and can complete cancellation without rushing.
Mistake 3: assuming that contacting your trainer is the same as cancelling your subscription
Telling your personal trainer or the business owner that you want to quit does not cancel your subscription or stop the automatic charges. You must complete a formal cancellation through the billing interface. Inform your trainer if you wish, but always follow the official cancellation steps yourself to ensure the billing system processes your request correctly.
Mistake 4: not saving proof of cancellation
If you do not take a screenshot of your cancellation confirmation, you have no evidence that you submitted the request. If Trainerize charges you again and you need to dispute the charge or file a complaint, that screenshot becomes essential. Always capture the confirmation message or the changed auto-renewal status as proof.
Mistake 5: ignoring your billing statement after cancellation
Cancellation does not guarantee that no further charges will be applied, especially if there is a processing delay or a system error on Trainerize's side. Monitor your bank statement for at least two billing cycles after your original renewal date. If an unexpected charge appears, contact your bank or payment processor immediately to dispute it.
Timeline and what to expect after cancellation
The cancellation process does not happen instantaneously, and understanding the expected timeline helps you manage your expectations and catch any issues early. Yafee outlines the typical sequence of events after you submit a cancellation request.
| Time frame | What should happen | What to do if this does not occur |
|---|---|---|
| Immediately | You receive an on-screen confirmation message or see the auto-renewal toggle switch off | Screenshot the confirmation and try again; if the button does not respond, contact support |
| Within 24 hours | Log back in and verify that auto-renewal is still disabled | If the toggle has switched back on, the cancellation did not save; contact support with a screenshot |
| On or after your renewal date | No charge appears on your bank statement | If you are charged, contact Trainerize immediately requesting a refund and provide your cancellation screenshot |
| 1 to 2 weeks after renewal date | Your bank confirms that no charge has been applied for the new billing cycle | If a charge does appear, dispute it with your bank and file a complaint with KPDNHEP |
| 30 days after cancellation | You can confirm that your account has downgraded to the free tier | If you still see the paid plan active, contact support with your cancellation confirmation screenshot |
Frequently overlooked pricing and plan details
Yafee has noticed that many Malaysian users overlook certain billing practices that can affect their refund rights and cancellation timeline. Reviewing these details ensures you understand your exact position before you cancel.
Annual billing discounts
Some Trainerize users subscribe to an annual plan rather than a monthly plan, which may offer a discount but locks you into a longer commitment. If you paid for a full year upfront, your renewal date is 12 months away, not 30 days away. Cancelling an annual subscription does not automatically trigger a refund of the unused portion, unless Trainerize's policy or Malaysian consumer law stipulates otherwise. Contact Trainerize directly to inquire whether a pro-rata refund is available for your unused service period.
Currency conversion and hidden fees
Because Trainerize bills in USD and you are paying in Malaysia, your card issuer or payment processor may apply a currency conversion fee in addition to the subscription cost. This fee is typically 1 to 3 percent of the transaction amount. Your final MYR charge may be slightly higher than the approximate MYR conversion shown in the pricing table above, depending on the exchange rate on the day of billing. Review your bank statement to see the exact amount charged in MYR, and use this figure when calculating any refund you are owed.
Contact information and escalation if Trainerize refuses to cancel
If Trainerize does not process your cancellation request, continues to charge you after you cancel, or refuses to refund an unauthorised charge, you have multiple escalation pathways available to you under Malaysian law. Yafee recommends following this sequence of escalation steps to resolve the dispute efficiently.
Step 1: contact Trainerize support directly
Send a formal email to Trainerize support outlining your cancellation request, the date you submitted it, and the charge that occurred. Include screenshots of your cancellation confirmation and your billing statement. Specify that you are requesting either a cancellation confirmation or a refund, depending on which action is needed. Allow Trainerize 7 business days to respond. The support contact information is typically available on the Trainerize website under Help or Contact Us; if no contact email is published, submit your request through the in-app support chat and request that your message be escalated to the billing team.
Step 2: file a complaint with KPDNHEP
If Trainerize does not respond within 7 business days or refuses to honour your cancellation, lodge a formal complaint with the Ministry of Domestic Trade and Cost of Living (Kementerian Perdagangan Dalam Negeri dan Kos Sara Hidup, or KPDNHEP). The KPDNHEP administers and enforces the Consumer Protection Act 1999 and can compel the company to refund your money if you have evidence that the company violated consumer protection law. You can submit your complaint online through the KPDNHEP portal or visit a KPDNHEP office in your state. Include copies of your cancellation confirmation, all billing statements, and your correspondence with Trainerize.
Step 3: dispute the charge with your bank or payment processor
If Trainerize continues to charge your payment method despite your cancellation and your complaint to KPDNHEP, contact your bank or credit card issuer and request a chargeback or refund. Provide your bank with copies of your cancellation confirmation and the post-cancellation charge. Your bank can reverse the transaction and investigate the charge on your behalf. Most banks can process a dispute within 30 to 60 days.
Trainerize contact details
Trainerize is headquartered in Vancouver, Canada, and operates globally. No Malaysia-specific office or cancellation address has been published. Contact Trainerize through the following channels: the Help Center at help.trainerize.com, the contact form on the Trainerize website (trainerize.com), or by email to [email protected]. When you contact them, reference your account email address, your subscription plan, and the date of your cancellation request or the disputed charge. Allow up to 5 business days for a response.
Why yafee helps you cancel with confidence
Cancelling a subscription should not require hours of research or navigation through confusing interface menus, yet thousands of Malaysian consumers face exactly this struggle every month. Yafee exists to translate complex contract law and corporate billing practices into clear, step-by-step actions that you can follow immediately. When you work with Yafee's guides, you have access to the legal framework that protects your rights under the Consumer Protection Act 1999, the precise procedural steps specific to each platform and billing method, and the escalation pathways if the company refuses to comply. Yafee has helped thousands of consumers cancel their Trainerize subscriptions without incurring surprise charges, and we have consolidated that experience into this guide so that you do not have to reinvent the wheel. Your time and money are valuable, and Yafee respects both by providing you with accurate, actionable information grounded in Malaysian consumer law.
If you are ready to cancel Trainerize today, follow the step-by-step process outlined in this article, gather your proof before you submit, and monitor your billing statement after your renewal date. You have the legal right under Malaysian law to cancel without penalty, to receive a refund of any unauthorised charges, and to escalate your complaint to KPDNHEP if the company refuses to comply. Visit Yafee.com to access additional cancellation guides for other subscription services and to connect with consumer protection resources tailored to Malaysia. Yafee is your trusted partner in taking control of your subscriptions and protecting your consumer rights.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
Similar cancellation services
This letter is also available in other countries
Ready to cancel Trainerize?
Join over 30,000 users who already trust us.