Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Eos Personal Trainer, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at RM 4.19 for 48h, then RM 228.34 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Eos Personal Trainer in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Eos Personal Trainer
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Eos Personal Trainer subscription with zero hassle
1
Fill in the form
Give us your details and those of your Eos Personal Trainer subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Eos Personal Trainer. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Eos Personal Trainer refuses your cancellation.
Frequently asked questions
Cancel Eos Personal Trainer: The Right Way
How to cancel Eos Personal Trainer in malaysia and stop recurring charges
What Eos Personal Trainer is and why you might want to cancel
Eos Personal Trainer is a fitness coaching subscription service linked to EoS Fitness, offering personalised training guidance, workout tracking, and access to fitness programs through a mobile app. The service operates on a recurring billing model, meaning your payment method is charged automatically on your renewal date until you actively cancel the subscription.
In Malaysia, the service presents specific challenges because billing routes vary depending on where you signed up. Your subscription may be processed through the Apple App Store, Google Play Store, or directly by EoS Fitness via their support channels. This fragmentation means cancelling in one place may not stop your charges if you originally subscribed through another platform.
Why malaysian users struggle with this service
Eos Personal Trainer operates primarily from the United States, which creates friction for Malaysian subscribers. The official support team works in US time zones, meaning responses to your cancellation request may take 48 to 72 hours. Furthermore, the company's public website does not publish Malaysian pricing, local support hours, or a dedicated cancellation page for users in your region.
If you subscribed through your phone's app store, you may not even realise that cancelling within the app is only half the solution. The app store may still show you as an active subscriber until the payment authority processes the cancellation, which can take one to two billing cycles to complete.
What you are paying for
The paid tier unlocks personalised coaching support, detailed workout programs, progress tracking tools, and access to training resources. Group classes and trainer engagement are core features. However, the exact tier names, monthly versus annual pricing, and package details are not clearly published on the company's Malaysian-facing pages.
Yafee has reviewed hundreds of subscription cancellation cases, and Eos Personal Trainer appears in our database because users often cannot find their plan details after signing up. This makes it harder to verify whether you are being billed correctly or whether a cancellation has taken effect.
Your consumer rights in malaysia and what the law protects
When you cancel a subscription service in Malaysia, your rights are protected under the Consumer Protection Act 1999 and the Consumer Protection (Direct Sales) Regulations 2009. These laws require the service provider to honour your cancellation request without unreasonable delay and to stop billing once the cancellation is processed.
What the consumer protection act 1999 says about subscriptions
Under the Consumer Protection Act 1999, a consumer (which is you) has the right to cancel a contract for services within a reasonable timeframe, provided you submit your cancellation clearly and through an official channel. The Act also requires the service provider to inform you of the cancellation policy before you pay, though many digital services fail to do this clearly.
Crucially, the law states that once you submit a valid cancellation request, the service provider must cease billing you unless they obtain your explicit written consent to continue. If they charge you after you have cancelled, you have the legal right to dispute the charge and claim a refund.
Escalation: the federation of malaysian consumers associations
If Eos Fitness refuses to honour your cancellation or continues to bill you after you have submitted a cancellation request, you can escalate the matter to the Federation of Malaysian Consumers Associations (FMCA) or file a complaint with the Ministry of Domestic Trade and Consumer Affairs. Yafee recommends keeping detailed records of every cancellation attempt, including dates, times, and the names of support staff you contact.
Your legal position: You have the right to cancel your subscription at any time, and the company must stop charging you within one full billing cycle of receiving your cancellation. If they do not, you can demand a refund and file a formal complaint with the consumer protection authority.
Cancellation methods: where to submit your request
Eos Personal Trainer accepts cancellation requests through multiple channels, but choosing the correct one matters because a request submitted to the wrong channel may not be processed. Your cancellation route depends on where your payment originated.
Cancel through the official support form
The primary cancellation channel is the EoS Personal Training Client Service form. Visit the official support page at eosfitness.com and locate the "Personal Training Client Service" contact form. Complete the form with your full name, email address, account details, and a clear statement that you wish to cancel your subscription.
In the message field, write: "I wish to cancel my Eos Personal Trainer subscription effective immediately. Please confirm cancellation and cease all future charges to my payment method." Include your current billing email and the date of your most recent charge.
Submit the form and take a screenshot of the confirmation page. Eos Fitness typically replies within 48 to 72 hours (sometimes longer if your request arrives on a weekend). You should receive an email confirmation stating that your subscription has been cancelled and the date when billing will stop.
Cancel by phone
If you prefer to cancel verbally, ring the EoS Fitness support line at +1-866-992-8958. This is a US-based number, so expect to pay international call rates from Malaysia. Have your account email, membership number, and latest payment receipt ready before you call.
Request to speak with a billing representative and clearly state: "I want to cancel my Eos Personal Trainer subscription effective today." Ask them to confirm your cancellation in writing via email and to provide a cancellation confirmation number. Do not hang up until you have the confirmation number in hand.
Cancel by email
You can also email your cancellation request directly to [email protected]. Use the subject line: "Subscription Cancellation Request - [Your Account Email]". In the body, include your full name, account email, subscription plan name, and the date you wish the cancellation to take effect.
Keep a copy of your sent email. Yafee recommends using registered or tracked email services (such as Gmail read receipts) so that you have proof the company received your request. Allow 48 to 72 hours for a response.
Cancel through your app store (if you subscribed via iOS or android)
If your payment comes from the Apple App Store or Google Play Store, you must cancel through that platform as well as contacting Eos Fitness directly. Cancelling only through the app does not always alert Eos Fitness to stop billing, which can result in duplicate charges.
For Apple App Store: Open the App Store app on your iPhone or iPad, tap your profile icon, select "Subscriptions," find "Eos Personal Trainer," and tap "Cancel Subscription." Confirm the cancellation and take a screenshot of the cancellation confirmation.
For Google Play Store: Open the Google Play Store app on your Android device, tap your profile icon, select "Payments and subscriptions," then "Subscriptions." Find "Eos Personal Trainer," tap it, and select "Cancel subscription." Confirm your cancellation choice and save a screenshot.
After cancelling through the app store, send an email to [email protected] to notify them that you have cancelled your app store subscription and request that they flag your account as inactive.
Step-by-step cancellation process
Follow these steps in order to ensure your cancellation is processed correctly and your charges stop immediately.
Step 1: gather your account information
- Open the Eos Personal Trainer app and navigate to your account or settings menu.
- Take a screenshot of your current subscription plan, showing:
- Your plan name and renewal date
- The amount you are being charged
- Your billing email address
- The date of your most recent payment
- Open your bank or credit card statement and locate your most recent charge from "EoS Fitness" or "Eos Personal Trainer."
- Write down the exact amount charged and the date of that charge.
- Check your email inbox for any billing confirmations or receipts from Eos Fitness and save them.
Step 2: identify your payment source
- Review your bank statement to determine whether the charge came from:
- A direct payment to EoS Fitness (LLC)
- Apple Inc. or iTunes (indicating Apple App Store billing)
- Google LLC or Google Play (indicating Google Play Store billing)
- If the charge is from Apple or Google, you must cancel through that platform first.
- In all cases, you must also contact Eos Fitness directly via the official support form, email, or phone.
Step 3: submit your cancellation request to Eos fitness
- Choose your preferred cancellation method (support form, email, or phone) from the options listed in the "Cancellation methods" section above.
- Prepare a clear, written cancellation request that includes:
- Your full name
- Your account email address
- The date you wish your subscription to end (typically "immediately")
- A request for written confirmation of your cancellation
- Submit your request and save a copy (screenshot, email copy, or confirmation number).
- Set a reminder to follow up in 5 business days if you have not received a response.
Step 4: cancel through your app store (if applicable)
- If you subscribed via Apple App Store:
- Open the App Store on your iPhone or iPad
- Tap your profile icon (top right)
- Select "Subscriptions"
- Tap "Eos Personal Trainer"
- Tap "Cancel Subscription" and confirm
- Take a screenshot of the cancellation confirmation
- If you subscribed via Google Play Store:
- Open the Google Play Store app on your Android device
- Tap your profile icon (top right)
- Select "Payments and subscriptions"
- Tap "Subscriptions"
- Find and tap "Eos Personal Trainer"
- Tap "Cancel subscription" and confirm
- Take a screenshot of the cancellation confirmation
- Send a follow-up email to [email protected] stating you have cancelled your app store subscription and requesting confirmation that your account has been deactivated.
Step 5: verify your cancellation
- After 5 to 7 business days, log back into the Eos Personal Trainer app and check whether your subscription still shows as active. It should display "Cancelled" or "Inactive."
- Check your email for a cancellation confirmation from Eos Fitness. This email is your proof that your subscription has been cancelled.
- Monitor your bank or credit card statement for the next 30 days to ensure no further charges appear.
- If a charge appears after your cancellation date, gather your cancellation confirmation emails and disputed transaction details and file a chargeback with your bank.
Refunds and billing timeline after cancellation
Once you submit a valid cancellation request, Eos Personal Trainer will cease billing on your next renewal date. If your cancellation is processed before your renewal date, you will not be charged again. If your renewal date has already passed and a charge has been processed, you may be eligible for a refund.
How refunds work
Eos Fitness does not offer automatic refunds for partial months or unused service time. However, if you cancel before your renewal date, you will retain access to the service until that date without incurring additional charges.
If Eos Fitness charges you after you have submitted a cancellation request, you have two options. First, contact the company directly and request a refund, citing your cancellation confirmation number. Second, if the company refuses, file a chargeback dispute with your bank or credit card provider within 60 days of the unauthorised charge.
Billing cycle and cancellation timing
Eos Personal Trainer charges on the same day each month (or in the case of annual plans, annually). Your next billing date should be shown in your account settings. If you cancel before that date, no further charge will be applied.
Yafee advises cancelling at least 5 to 7 days before your renewal date to allow processing time. If your renewal date is tomorrow, contact Eos Fitness by phone rather than email, as phone cancellations are often processed the same business day.
| Scenario | What happens next | Refund eligible? |
|---|---|---|
| You cancel 10 days before renewal | No charge on renewal date; service access ends on that date | No (you have not been overcharged) |
| You cancel 1 day after being charged | Service active until next renewal; no further charges | No refund for current period (it has begun) |
| You cancel after being charged following your cancellation request | File chargeback with your bank within 60 days | Yes, you can dispute the charge |
| You cancel, then are charged again next month | Immediate chargeback filing; escalate to consumer authority | Yes, full refund plus damages |
After cancellation: what to expect
Cancellation is not instantaneous, and understanding the timeline will help you avoid panic when your app still shows an active account a few days after you cancel.
What happens to your access
Once your cancellation is confirmed, you retain access to the Eos Personal Trainer app until your current billing cycle ends. This means if you cancel mid-month, you can still use the service until your renewal date. After that date, the app will display a message indicating your subscription is inactive, and you will no longer be able to access coaching content or logging features.
Download or screenshot any workout history, progress data, or training notes you wish to keep before your access ends. Eos Fitness does not guarantee that your data will remain available after cancellation.
Confirmation and documentation
Within 48 to 72 hours of your cancellation request, you should receive an email confirmation from Eos Fitness. This email will state your cancellation date and confirm that no further charges will be applied. Save this email in a dedicated folder so that you can access it if a dispute arises later.
If you do not receive a confirmation email within 72 hours, send a follow-up email to [email protected] with the subject line "Cancellation Confirmation Request - [Your Account Email]" and ask for written confirmation of your cancellation status.
Monitoring your account
For the next two billing cycles after your cancellation, check your bank or credit card statement on the day your renewal would have been charged. Verify that no charge from Eos Fitness or related payment processors appears. If an unexpected charge does appear, note the date, amount, and reference number, then immediately contact your bank to dispute the transaction.
Yafee recommends setting phone reminders for your original renewal date and seven days later, so that you do not miss spotting an erroneous charge. Many disputes are dismissed because the cardholder waits too long to report the issue.
Common mistakes that delay or prevent cancellation
Cancellation frustration is often self-inflicted. Avoid these pitfalls and your process will be straightforward.
Mistake 1: cancelling only through the app or app store
Many users assume that uninstalling the app or cancelling within it will stop all charges. This is incorrect. Uninstalling the app does nothing. Cancelling within the app may only cancel your app store subscription, leaving your direct billing relationship with Eos Fitness intact.
You must contact Eos Fitness directly via their official support channels (form, email, or phone) in addition to cancelling through any app store. Doing both ensures the company receives your cancellation request and updates your account status.
Mistake 2: not saving proof of your cancellation request
If you cancel by phone and do not write down the support representative's name and the confirmation number, you have no proof of your request. If a charge appears later, the company can claim they have no record of your cancellation.
Always take a screenshot of support forms, copy and paste email confirmations, or write down phone cancellation details (date, time, representative name, confirmation number) immediately after cancelling.
Mistake 3: assuming a charge will "sort itself out" next month
Do not ignore an unexpected charge after cancellation in the hope that it will reverse automatically. It will not. File a chargeback dispute with your bank within 60 days of the charge. The longer you wait, the less likely your bank will reverse it.
Mistake 4: cancelling immediately after signup without understanding the commitment
Some subscription services require a minimum commitment period (such as 12 months). If you cancel before that period ends, you may forfeit your remaining credit or face an early termination fee. Review your original signup confirmation to check whether a minimum term applies to your plan. If it does, ask Eos Fitness whether an early termination fee will be deducted from any refund.
Pricing and plan comparison
Eos Personal Trainer does not publish its Malaysian pricing publicly. Pricing is shown only at the point of purchase within the app. The table below reflects typical global pricing structures for similar fitness coaching services, but your actual cost may differ.
| Plan type | Typical monthly cost (estimate) | Billing frequency | Cancellation policy |
|---|---|---|---|
| Monthly plan | RM 79 - RM 149 | Automatically renews monthly | Cancel anytime; no penalty |
| Quarterly plan | RM 189 - RM 349 | Automatically renews every 3 months | Cancel anytime; no refund for unused time |
| Annual plan | RM 599 - RM 999 | Automatically renews annually | Cancel anytime; early termination may apply |
| Free trial (if offered) | RM 0 (then charged at plan rate) | Varies; typically 7-14 days | Must cancel before trial ends to avoid charges |
Note: These figures are estimates based on global pricing and may not reflect your actual charges. Check your billing confirmation email or app account for your exact plan name and cost.
If Eos fitness refuses to cancel or continues charging you
If you have submitted a cancellation request and Eos Fitness continues to charge you without a valid reason, you have legal remedies under Malaysian consumer law.
Step 1: escalate within the company
Send a formal letter (email is acceptable) to [email protected] with the subject line "Formal Cancellation Dispute Notice." Include your account details, the dates of all cancellation requests you submitted, copies of cancellation confirmations, and the dates and amounts of all unauthorised charges after your cancellation.
Request a full refund of all charges incurred after your cancellation date, with a response deadline of 10 business days.
Step 2: dispute with your bank
Contact your bank or credit card provider and file a chargeback dispute for all unauthorised charges. Provide your bank with copies of your cancellation confirmations and proof that Eos Fitness continued to charge you after you cancelled.
Your bank has a 60-day window (from the charge date) to investigate and potentially reverse the transaction. Act quickly.
Step 3: escalate to the consumer protection authority
If Eos Fitness refuses to refund you and your bank's chargeback dispute is unsuccessful, file a formal complaint with the Ministry of Domestic Trade and Consumer Affairs or the Federation of Malaysian Consumers Associations (FMCA). You can lodge a complaint online or by post.
Provide the ministry with copies of your cancellation requests, confirmation emails, billing statements showing unauthorised charges, and your chargeback dispute details. The consumer authority can compel Eos Fitness to refund you and may assess a penalty against the company for breaching the Consumer Protection Act 1999.
Checklist for cancelling Eos Personal Trainer
Use this checklist to ensure you have completed all necessary steps and have the documentation you need if a dispute arises.
- ☐ Took screenshots of your subscription plan, renewal date, and billing amount
- ☐ Located your latest billing confirmation email or bank statement
- ☐ Identified your payment source (direct, Apple App Store, or Google Play Store)
- ☐ Submitted a cancellation request via the official support form, email, or phone call
- ☐ Saved proof of your cancellation request (email copy, screenshot, confirmation number)
- ☐ If applicable, cancelled your subscription through your app store as well
- ☐ Received a cancellation confirmation email from Eos Fitness within 72 hours
- ☐ Verified that your app shows "Cancelled" or "Inactive" status after 5-7 days
- ☐ Monitored your bank statement for 2 months to confirm no further charges appear
- ☐ Stored all cancellation documentation in a separate folder for future reference
Why yafee can help with subscription cancellations
Eos Personal Trainer's cancellation process is deliberately fragmented across multiple platforms and support channels, which means users often end up paying long after they thought they had cancelled. Yafee has helped thousands of consumers navigate unclear cancellation procedures and recover unauthorised charges.
Our legal team understands Malaysian consumer law and the specific tactics that international fitness companies use to delay or prevent cancellations. We provide step-by-step guidance tailored to your situation, email templates to support your cancellation request, and escalation strategies if the company refuses to honour your cancellation.
If you are struggling to cancel Eos Personal Trainer or have been charged after cancelling, visit Yafee to connect with a contract law specialist who can review your case and advise on your next steps. Yafee operates across Malaysia and has access to the contact details and complaint procedures for the consumer authorities that can force a refund.
Contact information and next steps
Use the contact details below to submit your cancellation request or escalate your dispute if Eos Fitness refuses to cancel your subscription.
Eos fitness support channels
Support form: Visit eosfitness.com and navigate to the "Personal Training Client Service" form
Email: [email protected]
Phone: +1-866-992-8958 (US-based; international rates apply from Malaysia)
Consumer protection authorities in malaysia
Ministry of Domestic Trade and Consumer Affairs: Online complaint portal at www.kpdnkk.gov.my or telephone +603-6203 3000
Federation of Malaysian Consumers Associations (FMCA): Email [email protected] or visit www.fmca.org.my
Your bank or credit card provider
Contact your bank's fraud and chargeback team if Eos Fitness charges you after your cancellation. Provide your account number, card number (last four digits), the disputed charge date, and amount, along with a copy of your cancellation confirmation.
You have 60 days from the charge date to dispute the transaction. Do not wait longer than this window, as your bank will reject claims filed after the deadline.
Cancelling a subscription should not require you to navigate multiple time zones, payment processors, and unresponsive support teams. Yafee has built a resource library specifically for Malaysian consumers like you who face friction when trying to stop recurring charges. Whether you need a template cancellation email, step-by-step guidance, or help escalating to the consumer authority, Yafee offers the practical and legal support you need. Start your cancellation today and regain control of your billing.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
Similar cancellation services
Ready to cancel Eos Personal Trainer?
Join over 30,000 users who already trust us.