How to cancel Fitify and stop recurring charges in malaysia

What Fitify is and how billing works

Fitify is a freemium fitness app that operates on a recurring subscription model, not a one-time purchase. You can access basic features for free, but upgrading to Fitify Pro unlocks premium workout content, personalised training plans, and advanced app functions on a monthly or annual billing cycle.

The critical point for Malaysian users: many people download the app thinking they are trying a free service, then discover weeks later that a subscription has been charging to their payment method. Fitify handles all subscription support through its online support portal at Fitify Support and via email at [email protected]. Your cancellation route depends entirely on where you originally subscribed-either directly through Fitify, Google Play, or the Apple App Store.

The freemium model and what pro access includes

Fitify Pro is the paid tier, available on monthly or annual terms. The paid plan unlocks expanded workout libraries, real-time coaching features, nutrition tracking, and personalised fitness programming that the free version restricts. When you cancel, you retain your account history but lose access to premium functions-saved routines and progress data remain visible, but advanced features revert to free-tier limits.

In practice, this means before you cancel, you should export or screenshot any workout plans or progress metrics you want to keep. After cancellation takes effect, your next billing date will not occur, and your payment method will no longer be charged.

Where Fitify operates and local support availability

Fitify is available digitally throughout Malaysia via the Google Play Store and Apple App Store. The company's registered office is in Prague, Czech Republic, and there is no dedicated Malaysian phone line or local customer service office. All support requests route through the online help centre or email, which means response times can vary and escalation routes are limited to those two channels.

This setup matters because if you need to dispute a charge or request a refund after cancellation, your leverage sits with the app store (Google or Apple) or your bank, not with a local Fitify office. That is why documenting your cancellation proof is essential.

Your consumer rights and what they mean for you

In Malaysia, your rights when cancelling a subscription are protected under the Consumer Protection Act 1999 and the Distance Contracts Regulations. These laws apply to digital services and require service providers to give you a clear, transparent path to cancel without hidden barriers or automatic re-enrolment tricks.

The legal framework protecting your cancellation

The Consumer Protection Act 1999 sets out that you have the right to cancel a subscription contract within 14 calendar days of signing up (the cooling-off period), or at any point after that by giving notice. For distance contracts-including apps and online services-the service provider must make cancellation as easy as the original sign-up process. Fitify must not charge you if you cancel within the cooling-off period, except for services already delivered.

Furthermore, Malaysian consumer law requires that subscription renewal must be explicitly confirmed before each charge. Charges cannot slip through on the assumption of continued consent. If Fitify charges you after you have cancelled, you have grounds to dispute the charge with your bank (chargeback) and to file a complaint with the Ministry of Domestic Trade and Consumer Affairs (MDTCA), Malaysia's consumer protection enforcement body.

Your legal position if Fitify refuses to refund

If you cancel Fitify Pro and a charge still appears on your statement, or if Fitify denies your refund request, you have multiple remedies:

• Contact your bank or credit card issuer within 60-120 days and file a dispute (chargeback). Banks have a legal duty to investigate.
• Lodge a formal complaint with the MDTCA (https://www.mdtca.gov.my), which can investigate unfair trading practices and enforce refunds on your behalf.
• If the amount is small, escalate to Fitify's support email and request a documented response; keep all emails as evidence.

The law is on your side. Once you have cancelled, billing must stop. If it does not, it is unlawful, and you can recover the funds.

Fitify pricing and billing structure

Fitify Pro pricing in Malaysia is set in Malaysian Ringgit (RM) and charged either monthly or annually. The exact prices are not consistently published by Fitify on a public-facing page, but subscription costs typically range from RM15-25 per month or RM120-180 per annum, depending on the promotion or billing plan you signed up for.

Prices may vary if you signed up via a promotional offer or if Fitify has updated its pricing tier. Always check your app account or email receipt to confirm the exact amount you are being charged and the next renewal date.

Step-by-step: how to cancel Fitify

Cancelling Fitify depends on where you subscribed. If you signed up through Google Play, you cancel through Google Play. If you used the Apple App Store, you cancel through Apple. If you signed up directly via Fitify's website or app, you cancel in your Fitify account settings. Follow the method that matches your original sign-up platform.

Before you cancel: essential documentation

Do not press cancel yet. First, gather proof of your current subscription so you have a record if a dispute arises later.

1. Open Fitify and navigate to your account or subscription settings.
   • Look for Settings, Account, Billing, or Manage Subscription tabs.
   • Take a screenshot showing your plan name, renewal date, and payment method.
2. Check your email for the original receipt and most recent billing confirmation.
   • Note the transaction ID and the exact charge date.
   • Save these emails or forward them to yourself with a timestamp.
3. Identify where your subscription lives.
   • Check whether you subscribed via the Fitify app, Google Play, or Apple App Store.
   • Open your bank or credit card statement to see which entity was charged (Google, Apple, or Fitify Inc).
4. Note the current date and your next billing date.
   • Write these down or take a screenshot.
   • Calculate how many days remain before the next charge.

Cancel through the google play store (if you subscribed on android)

If you originally bought Fitify Pro via Google Play, this is your cancellation route. Google Play handles billing, not Fitify directly, so you must cancel here to stop charges.

1. Open the Google Play Store app on your Android device.
   • Tap your profile icon in the top right corner.
2. Tap Manage subscriptions.
   • A list of all your active subscriptions appears.
3. Select Fitify from the list.
   • Your current plan and renewal date display here.
4. Tap Cancel subscription.
   • Google Play may ask you why you are cancelling; select a reason (optional response).
   • Read any retention offer, then confirm cancellation.
5. Wait for the final confirmation message.
   • Screenshot it or note the cancellation reference number if shown.
   • You will receive a confirmation email from Google within minutes.

After cancellation, your Fitify Pro access ends at the end of your current billing period. You will not be charged again, and Fitify reverts to free-tier access automatically on that date.

Cancel through the apple app store (if you subscribed on iOS)

If you bought Fitify Pro on an iPhone or iPad via the Apple App Store, Apple manages your subscription and billing. You must cancel through Apple to stop the recurring charge.

1. Open the Settings app on your iOS device.
   • Tap your name at the top.
2. Tap Subscriptions.
   • A list of your active subscriptions appears.
3. Select Fitify.
   • Your plan details, renewal date, and pricing are shown here.
4. Tap Cancel subscription.
   • Apple may display a cancellation confirmation or a retention offer.
   • Confirm the cancellation action.
5. Check for the final confirmation screen.
   • Screenshot it, or note the date shown.
   • Apple sends a confirmation email to your registered email address.

Once cancelled, Fitify Pro access ends at the end of your current billing cycle. No further charges occur, and you switch to the free tier automatically.

Cancel directly through Fitify (if you subscribed via their website or app)

If you signed up directly through Fitify's website or within the Fitify app (not through an app store), you must cancel through Fitify's account portal or support email.

1. Visit Fitify Support at https://fitifyapp.com/support or log into your Fitify account online.
   • Look for a Manage Subscription, Billing, or Account section.
   • Open the Subscription settings.
2. Locate the option to cancel or turn off auto-renewal.
   • This may be labelled Cancel Subscription, Turn Off Renewal, or Manage Billing.
   • Click the cancellation option.
3. Confirm your cancellation request.
   • Fitify may ask for a reason or show a retention offer; proceed past these.
   • Look for a final confirmation message on screen.
4. If no cancellation option appears in your account, email [email protected] directly.
   • Write a clear email: "I request cancellation of my Fitify Pro subscription effective immediately. My account email is [your email]. My next billing date is [date]."
   • Request written confirmation of cancellation.
   • Keep this email and any response for records.
5. Wait for a confirmation email from Fitify.
   • This should arrive within 24-48 hours.
   • Save this email as proof of cancellation.

Direct cancellations through Fitify can take longer to process. If you do not see confirmation within 48 hours, follow up with Fitify Support with a copy of your original cancellation email.

What happens after you cancel Fitify

Cancelling Fitify does not delete your account or progress history. Your workout data, saved routines, and account login remain intact, but premium features become unavailable once your paid access ends.

Accessing your account after cancellation

After your cancellation takes effect, you can still log into Fitify and view your progress and saved routines. However, premium coaching, advanced workout plans, and feature-locked content will no longer be available-the app returns to free-tier functionality. Your account remains active; only the paid features are removed.

If you want to re-upgrade to Pro in the future, you can do so at any time through the same platform (Fitify, Google Play, or Apple App Store). Yafee recommends keeping your login credentials in a safe place in case you decide to return.

Timeline for when charges stop

Cancellation takes effect at the end of your current billing period, not immediately. If you cancel on 15 January and your renewal date is 30 January, you are charged until 30 January, then no further charges occur. You can use Fitify Pro until 30 January at no extra cost.

Refund requests for charges that have already been processed are handled separately and are not automatic. See the refund section below for how to request money back.

Getting a refund from Fitify

Fitify's refund policy depends on how recently you subscribed and the platform through which you signed up. In Malaysia, under the Consumer Protection Act 1999, you have stronger refund rights during the first 14 days of a subscription than you do later.

Refunds within 14 days of sign-up (cooling-off period)

If you cancel Fitify Pro within 14 calendar days of your first subscription charge, you are entitled to a full refund under Malaysian consumer law. This cooling-off period applies regardless of whether you have used the app or not. Fitify must process this refund without requiring justification.

1. Gather your proof of subscription (email receipt, screenshot of charge).
   • Calculate the exact number of days since the first charge.
   • If fewer than 14 days have passed, you are within the cooling-off period.
2. Contact Fitify Support immediately.
   • Email [email protected] and state: "I am within the 14-day cooling-off period under the Consumer Protection Act 1999. I request a full refund of my subscription charge [amount in RM]. My transaction ID is [ID]. My email is [your email]."
3. Request written confirmation of the refund.
   • Ask for the refund method (original payment method or alternative) and expected processing time.
   • Keep this email as proof.
4. Monitor your bank account or payment method.
   • Refunds typically appear within 3-7 business days after approval.
   • If no refund appears within 10 days, chase Fitify again.

Refunds after 14 days (discretionary)

After the 14-day cooling-off period ends, Fitify is not legally required to refund you. However, you may still request a partial or full refund if you can demonstrate that you did not receive the service you paid for, that the service was defective, or that misleading billing occurred. Yafee advises being specific and factual in these requests.

1. Identify the reason for your refund request.
   • Was the service not as advertised? Did the app crash on your device? Did Fitify charge you twice?
   • Write down specific dates and details.
2. Email Fitify Support with evidence.
   • "I request a refund of my Fitify Pro charge [amount] dated [date] because [specific reason]. Screenshots/evidence are attached. Please advise your refund policy and next steps."
3. Wait for Fitify's response.
   • Fitify may deny the request, offer a partial refund, or approve it. There is no guarantee outside the 14-day window.
   • If denied, escalate to your bank (chargeback) or the MDTCA (see rights section above).

Refunds charged through google play or apple app store

If you subscribed via Google Play or Apple, the app store handles refunds, not Fitify. Request your refund directly from Google or Apple within their stated policy windows (usually 48 hours for Google Play; up to 90 days for Apple, though cases vary).

• Google Play: Go to Payments and subscriptions, select the charge, tap Report a problem, and request a refund.
• Apple App Store: Go to Settings > Subscriptions > Fitify > Report a problem, and request a refund.

Both platforms review refund requests within 24-48 hours. If granted, the refund returns to your original payment method within 3-5 business days.

Common mistakes when cancelling Fitify

Cancelling Fitify is straightforward if you follow the correct steps, but a few missteps can leave you with unexpected charges or lost access to your data. Here is what to avoid.

Stopping after you see "subscription remains active until"

Many users cancel, see a message like "Your subscription remains active until 30 January 2025," and assume they are done. That message does not mean cancellation is complete-it means you still have paid access until that date. Continue to the next screen or confirmation step to finalize the cancellation. Do not leave the page early.

Deleting the Fitify app without cancelling the subscription

Uninstalling the Fitify app does not cancel your subscription. Fitify is a cloud-based subscription, not a local app purchase. Deleting the app only removes it from your phone; billing continues. You must cancel the subscription through the app store or your account before deleting the app, or billing will continue charging you invisibly.

Confusing account deletion with subscription cancellation

Some users request account deletion thinking it will cancel the subscription. Account deletion and subscription cancellation are different. Cancel the subscription first, then request account deletion if you want the account removed entirely. Deleting your account without cancelling the subscription is risky and can leave charges orphaned.

Cancelling through the wrong platform

If you subscribed via Google Play but try to cancel in the Fitify app, your cancellation may not register. The cancellation must happen on the platform where you subscribed. Yafee advises checking your bank statement to confirm which entity is being charged (Google, Apple, or Fitify Inc), then cancelling there.

Not documenting the cancellation

After cancellation, take a screenshot of the confirmation message or save the confirmation email. If Fitify or your bank later disputes the cancellation, this evidence protects you. It is your proof that you acted on time and followed the correct process.

Fitify pricing and plan comparison

If you are deciding whether to cancel or downgrade, here is a comparison of Fitify's free and paid options and how they stack up against the cost.

If the monthly cost feels too high, downgrading to the free version is always an option. You keep your data and can re-subscribe later if you change your mind. There is no penalty for switching to free.

Contact details and escalation routes

If Fitify refuses to honour your cancellation or refund request, or if charges continue after you have cancelled, use these escalation routes to enforce your rights.

Fitify customer support contact details

• Online support portal: https://fitifyapp.com/support
• Email: [email protected]
• Registered office: Prague, Czech Republic (no local Malaysian office)

Email is your most reliable contact method. When you email, include your account email, transaction ID, next billing date, and a clear description of your issue. Request a written response and a reference number for tracking.

Escalate to malaysia's consumer protection authority

If Fitify does not respond or refuses to process your cancellation or refund within 14 days, lodge a complaint with the Ministry of Domestic Trade and Consumer Affairs (MDTCA).

• Website: https://www.mdtca.gov.my
• Online complaint form: Available on the MDTCA website
• Phone: +603 8000 8000
• The MDTCA investigates breaches of the Consumer Protection Act 1999 and can force Fitify to refund you or cancel your subscription if the company is in breach.

Dispute the charge with your bank

If a charge appears after you have cancelled, contact your bank immediately (within 60-120 days of the charge). Request a chargeback or dispute under your card's fraud protection. Provide your bank with proof of cancellation (screenshot, email, transaction ID). Your bank will investigate and, in most cases, reverse the charge in your favour.

Yafee has helped thousands of consumers cancel subscriptions and recover unauthorised charges by combining these three escalation routes: direct support contact, regulatory complaint, and bank dispute. You have the law on your side in Malaysia. Act within the timelines above, and you will retain your rights.