How to cancel Fitify in nigeria and stop unwanted charges

Understanding Fitify and your subscription in nigeria

Fitify is a mobile fitness application that delivers guided workouts, customised training plans, and personalised coaching directly to your smartphone or tablet. The app operates on a freemium model: you access basic features at no cost, but a paid Pro subscription unlocks advanced workout libraries and tailored training programmes.

In Nigeria, you typically subscribe through the Apple App Store (for iPhone and iPad) or the Google Play Store (for Android). Your subscription renews automatically each billing cycle unless you cancel before the renewal date. You may want to cancel for many reasons: your fitness goals have shifted, you have switched to another fitness platform, unexpected charges appeared on your account, or you need to pause spending while managing your budget. Yafee guides you through the cancellation process step by step, ensuring you retain control and avoid hidden fees.

How Fitify charges work in nigeria

Fitify offers multiple subscription tiers in Nigerian Naira (₦). Monthly plans start around ₦2,290, while annual subscriptions range up to ₦59,880. If you use the app irregularly or have found a better alternative, these charges compound monthly. Understanding your current plan is the first step toward cancellation.

Why cancellation timing matters

Your cancellation takes effect at the end of your current billing cycle, not immediately. If you cancel on day 15 of a 30-day cycle, you retain access until day 30, then lose Pro features. Consequently, you must act before the next renewal date to avoid being charged again. Yafee recommends checking your next billing date before you start the cancellation process.

Your consumer rights under nigerian law

Nigerian federal law grants you powerful protections when you cancel digital subscriptions, and understanding these rights strengthens your position if Fitify or the app stores resist your request.

Federal competition and consumer protection act (FCCPA)

The Federal Competition and Consumer Protection Commission (FCCPC) enforces the FCCPA, which protects you against unfair contract terms, misleading billing practices, and automatic renewal traps. Under this framework, subscription companies must make cancellation at least as easy as the signup process. If Fitify deliberately makes cancellation difficult, that violates your statutory rights.

Key protections under the FCCPA include your right to clear, truthful information about all charges; your right to cancel without penalty before the next billing cycle; your right to request a refund for unauthorised or disputed charges within reasonable timeframes; and your right to have cancellation processed without unnecessary delays or barriers. If Fitify refuses to honour these rights, the FCCPC is your escalation point.

Your legal position

You are entitled to cancel your Fitify subscription at any time during your contract period. You do not need to provide a reason or accept a counter-offer to retain service. The FCCPA explicitly prohibits subscription companies from imposing penalties or making cancellation harder than signup. If you dispute any charge as unauthorised or fraudulent, you may initiate a chargeback through your bank, which is also protected under the FCCPA framework.

Evidence and escalation

When you contact Fitify or Apple/Google support, cite the FCCPA's requirement for easy cancellation and transparent billing. Keep records of every communication, transaction receipt, and cancellation confirmation. Yafee recommends taking screenshots at each step, as these become evidence if you need to file a complaint with the FCCPC or pursue a chargeback. The FCCPC accepts complaints at [email protected] or through their official portal.

Pricing and subscription tiers for Fitify in nigeria

Knowing what you currently pay helps you decide whether immediate cancellation is the right choice, or whether waiting until your next renewal cycle might reduce overall costs.

If you are on an annual plan and cancel early, most app stores do not refund the remaining months. However, Yafee advises you to request a refund based on the FCCPA if you believe the charges were misleading or the service failed to meet its promises.

How to cancel Fitify on android (Google play store)

Cancellation via Google Play is the most direct route for Android users and can be completed in under five minutes from your phone or computer.

Step 1: open google play and sign in

1. Open the Google Play Store app on your Android device or visit play.google.com in your web browser.
2. Sign in with the Google Account linked to your Fitify subscription.
3. Confirm you are viewing the correct account, as some users maintain multiple profiles.

Step 2: navigate to your subscriptions

1. Tap your profile icon (top right corner of the Google Play Store).
2. Select "Manage your Google Account".
3. Tap the "Payments and subscriptions" tab.
4. Select "Manage subscriptions".
5. You will now see a list of all active and past subscriptions linked to this account.

Step 3: select Fitify and cancel

1. Find and tap "Fitify" in your subscriptions list.
2. Tap "Cancel subscription".
3. You will be asked to confirm and may see a retention offer (a discount or discount extension). You can decline this and proceed with cancellation.
4. Confirm cancellation when prompted. A final confirmation screen will appear.

Step 4: verify and document cancellation

1. After cancellation, Google Play sends a confirmation email to your registered Gmail address within 24 hours.
2. Take a screenshot of the cancellation confirmation screen before you close the app.
3. Return to "Manage subscriptions" and verify that Fitify no longer appears in your active list or shows as "Cancelled" with an expiry date.
4. Store the confirmation email and screenshot in a folder or cloud backup for future reference.

How to cancel Fitify on iOS (Apple app store)

Apple's subscription management process is straightforward and can be completed on any iPhone, iPad, or Mac device linked to your Apple ID.

Step 1: open settings and sign in

1. On your iPhone or iPad, open the Settings app.
2. Tap your name at the top of the screen to access your Apple ID profile.
3. Confirm you are signed into the correct Apple ID-the one used to purchase the Fitify subscription.

Step 2: access subscriptions

1. Select "Subscriptions" (this option appears under your account name).
2. You will see all active and expired subscriptions tied to this Apple ID.
3. Look for "Fitify" or "Fitify Pro" in the list.

Step 3: cancel Fitify

1. Tap on Fitify in your subscriptions list.
2. Select "Cancel Subscription" or "Edit Subscription".
3. Confirm your cancellation. Apple may display a retention offer (reduced price or trial extension); you can skip this and proceed.
4. Tap "Confirm Cancellation" when the final prompt appears.

Step 4: confirm and preserve evidence

1. Apple sends a cancellation confirmation email to your registered Apple ID address within minutes.
2. Take a screenshot of the final confirmation screen showing the cancellation date and "Access expires on [date]".
3. Return to Settings > Subscriptions and verify Fitify now displays an expiry date rather than "Active".
4. Save the confirmation email and screenshot in a secure location for your records.

How to cancel Fitify directly through the app or website

Some users may have signed up through Fitify's own website or in-app system rather than through an app store. If this applies to you, direct cancellation requires contacting Fitify support or managing your account through their platform.

Step 1: log into your Fitify account

1. Open the Fitify app and log in with your email address and password.
2. Alternatively, visit Fitify's website and sign in through their web portal.
3. Navigate to "Account" or "Settings" (this is typically found in the main menu or under your profile icon).

Step 2: locate subscription or billing settings

1. Look for a section titled "Subscription", "Billing", "Payments", or "Manage Plans".
2. This section displays your current plan, renewal date, and payment method.
3. If you cannot find this section in the app, log into the Fitify website and check your account page.

Step 3: submit a cancellation request

1. Select "Cancel Subscription" or "Downgrade to Free" if available.
2. You may be required to confirm your reason for cancellation (optional feedback).
3. Submit the request and look for an on-screen confirmation.
4. If no self-service cancellation option exists, contact Fitify's support team via email with a clear cancellation request (see contact details in the final section).

Step 4: document your cancellation

1. If cancellation is processed in-app, take a screenshot of the confirmation message.
2. If you email support, retain a copy of your request and any response they send.
3. Log back into your Fitify account 24 hours later and verify that your status shows "Free" or "Cancelled".

How long does cancellation take and when do charges stop

Understanding the timeline helps you avoid surprise charges and plan your alternative fitness solution in advance.

Cancellation processing time

When you cancel through Google Play, Apple, or Fitify directly, the system typically processes your request within 24 hours. However, your access to Pro features does not end immediately-you retain full access until the end of your current billing cycle. For example, if you cancel on day 10 of a 30-day cycle, you keep Pro access until day 30, then revert to the free tier on day 31.

When your next charge will not occur

After you cancel, no new charge will appear on your payment method. Yafee emphasises that cancellation takes effect at the start of your next renewal date, not the moment you submit the cancellation. Consequently, if you cancel on the 15th of a monthly subscription, your final charge date was the 1st, and no charge will occur on the 1st of next month.

Confirming cancellation before renewal

Always log back into your Fitify account or subscription manager 3 to 5 days before your renewal date. Verify that your account status shows "Free" or "Cancelled" and that no charge is pending. If a charge appears after cancellation, immediately contact your bank to dispute it and file a complaint with the FCCPC.

Refunds for Fitify in nigeria

Fitify and app store policies on refunds vary depending on whether you cancel before or after being charged, and whether you believe charges were unauthorised.

Refunds for charges after cancellation

If you cancel Fitify but are still charged, you have grounds for a refund under the FCCPA. Contact Fitify support immediately and request a refund with the subject line "Charge after cancellation". Provide your cancellation confirmation date, the charge date, and transaction reference. Allow 7 to 10 business days for a response. If Fitify refuses or does not respond within 14 days, escalate to the FCCPC.

Refunds for annual plans cancelled early

Most app stores and subscription services do not refund unused months on annual plans. However, the FCCPA grants you the right to dispute charges if the service was misleading or failed to meet its promises. If you purchased an annual plan based on inaccurate marketing or if Fitify has not delivered features as described, you may request a pro-rata refund (a partial refund for unused months). Document your reasons and submit this formally to Fitify and your app store.

Disputing charges through your bank

If Fitify or the app store refuses your refund request, contact your bank and request a chargeback (a reversal of the transaction). Provide your bank with copies of your cancellation confirmation, the charge receipt, and your communication with Fitify. The chargeback process typically takes 30 to 60 days. Yafee recommends keeping all evidence organised in one folder or drive so you can submit it quickly if needed.

Common mistakes to avoid when cancelling Fitify

Cancellation is straightforward if you follow the steps, but a few missteps can delay your cancellation or cost you extra charges. Stay calm and organised-thousands of Nigerian users have cancelled successfully using this process.

Mistake 1: forgetting to cancel before renewal

The most frequent error is waiting until your renewal date has passed. By then, your next charge has already processed, and you must wait a full billing cycle before the refund can be applied. Set a phone reminder 5 days before your renewal date and complete cancellation before that date.

Mistake 2: cancelling only in the app, not through the app store

If you subscribed via Google Play or Apple, you must cancel through that same platform, not just within the Fitify app. Closing the Fitify app or deleting it does not cancel your subscription. Yafee strongly advises confirming cancellation through Google Play or Apple Settings after you cancel.

Mistake 3: assuming immediate access loss

After cancellation, you still have access until your billing cycle ends. Do not panic if you log in the next day and can still use Pro features. This is normal and expected. Your access terminates only when your current billing period expires.

Mistake 4: not saving confirmation documents

If a dispute arises, your screenshots and confirmation emails are your only proof of cancellation. Take these at the time and store them safely. Without evidence, you cannot escalate to the FCCPC or win a chargeback dispute.

Mistake 5: ignoring a retention offer and assuming cancellation failed

Google Play and Apple often present discount offers after you tap "Cancel". This does not mean cancellation has failed-it is simply a marketing tactic. Proceed past the offer screen and confirm cancellation. If you tap the offer by accident, return to your subscriptions list immediately and cancel again.

What happens after you cancel Fitify

Cancellation is final, but your fitness journey need not end-it simply moves in a new direction. Here is what to expect in the weeks after you cancel.

Access and feature changes

Once your billing cycle ends and your Pro subscription expires, Fitify automatically downgrades you to the free tier. You lose access to advanced workouts, personalised coaching, and premium training plans. Your progress and profile remain in your account, so you can always upgrade again later if you change your mind. The app itself remains installed on your device unless you delete it.

Retention communication

Fitify may send you emails offering discounted re-subscription or limited-time deals within 2 to 4 weeks after cancellation. You are under no obligation to accept these. Delete these emails or mark them as spam if they continue after you have unsubscribed.

Data retention and account deletion

Your Fitify account and workout history remain on file indefinitely. If you wish to permanently delete your account and all associated data, contact Fitify support directly at the address provided in the final section and request "complete account deletion". Under the FCCPA, companies must comply with data deletion requests within 30 days. Yafee recommends doing this only if you are certain you will never use Fitify again.

Checklist for cancelling Fitify successfully

Use this checklist to ensure you have completed every step and have documented your cancellation properly.

Contact Fitify for support and escalation in nigeria

If you encounter difficulties cancelling, or if charges continue after cancellation, contact Fitify using the details below. For formal complaints unresolved after 14 days, escalate to the FCCPC.

Fitify support contact information

Direct your cancellation requests and complaints to:

Registered office address (Femja Global Services)
Yaba, Lagos State, Nigeria

Email support
[email protected] (general queries)
[email protected] (payment and subscription issues)

When you email, use a subject line such as "Subscription Cancellation Request" or "Charge After Cancellation - Refund Required". Include your account email, subscription plan, and cancellation date. Retain a copy of every email you send and any response you receive.

Escalation to the federal competition and consumer protection commission (FCCPC)

If Fitify does not respond within 14 days or refuses to honour your cancellation or refund request, file a formal complaint with the FCCPC. You can submit complaints via:

Email
[email protected]

Online portal
Visit the FCCPC official website and use their complaint form

Include a summary of your issue, copies of your cancellation confirmation, any charges you dispute, and all communication with Fitify. The FCCPC will investigate and may compel Fitify to refund you or reverse charges.

Bank dispute and chargeback option

If you believe a charge was unauthorised or fraudulent, contact your bank and request a chargeback. Provide your bank with all documentation: cancellation confirmation, the disputed charge receipt, and your communication with Fitify. Your bank will reverse the charge during their dispute investigation (typically 30 to 60 days).

Key takeaways and next steps

Cancelling Fitify is simple when you follow the correct platform-specific steps and document your cancellation immediately. Under the Federal Competition and Consumer Protection Act, you have the right to cancel at any time, to receive clear information about charges, and to dispute or refund unauthorised transactions. Consequently, if Fitify resists your cancellation or continues charging after you have cancelled, you have legal recourse through the FCCPC and your bank.

Take action today: open your subscription manager (Google Play, Apple, or Fitify directly), navigate to your active subscriptions, and cancel Fitify before your next renewal date. Screenshot the confirmation, save the email, and verify no charge appears on your next cycle. If a charge does appear, contact Fitify support within 7 days and request a refund, citing the FCCPA. Yafee has helped thousands of consumers in Nigeria cancel unwanted subscriptions and recover unauthorised charges. With this guide and your documentation, you now have the knowledge and legal framework to take control of your account-starting today.