Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Clubwpt, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at RM 4.19 for 48h, then RM 228.34 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Clubwpt in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Clubwpt
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Clubwpt subscription with zero hassle
1
Fill in the form
Give us your details and those of your Clubwpt subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Clubwpt. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Clubwpt refuses your cancellation.
Frequently asked questions
Cancel Clubwpt: The Right Way
How to cancel ClubWPT and stop recurring charges in malaysia
What is ClubWPT and why you might want to cancel
ClubWPT is a subscription-based online poker service affiliated with the World Poker Tour brand. The service operates on a recurring membership model, meaning you pay a fixed monthly fee in US dollars to access tournaments, play chips, and prize-eligible events. Many Malaysian users sign up for a single event or promotional period, then realise they want to stop paying before the next billing cycle begins.
How ClubWPT membership works
When you join ClubWPT, you select a membership tier that charges your payment method automatically each month. The service offers multiple tiers at different price points, each unlocking different tournament access and prize eligibility levels. Critically, ClubWPT publishes all prices in US dollars (USD), not Malaysian ringgit (RM). This means Malaysian cardholders face two costs: the headline membership fee plus any currency conversion charges applied by your bank or payment processor.
You do not own the play chips or tournament entries outright. You are paying for access to a membership tier for one calendar month. When that month ends, your account automatically renews unless you actively cancel beforehand.
ClubWPT pricing for malaysian members
The following table shows the current membership tiers available to Malaysian subscribers, converted to approximate ringgit values. Exchange rates fluctuate daily, so your exact charge in RM will vary slightly depending on your bank's conversion rate on the charge date.
| Membership tier | USD per month | Approx. RM | Key features |
|---|---|---|---|
| Gold Member | $99.00 | ~RM467 | Basic tournament access, standard support |
| Platinum Member | $49.95 | ~RM236 | Mid-tier tournament access, priority support |
| VIP Member | $27.95 | ~RM132 | Limited tournaments, standard support |
| Diamond Member | $149.95 | ~RM708 | Full tournament access, exclusive events, VIP support |
| Basic Free | Free | Free | Demo-only play, no prize eligibility |
| Trial period (if offered) | $0.99 | ~RM5 | Limited access, auto-renews unless cancelled |
Notice that even the lowest-cost paid tier (VIP Member) costs more than RM100 per month. If you joined on a promotional trial and forgot to cancel, your next charge could be significantly higher than expected once the trial period ends.
Your legal position and consumer rights in malaysia
As a consumer in Malaysia, you are protected by the Consumer Protection Act 1999, which sets out your right to cancel recurring subscriptions and to receive fair notice before any automatic charge. This section explains what the law guarantees you and how to enforce it if ClubWPT refuses to stop billing.
What the consumer protection act 1999 says about cancellation
Under the Consumer Protection Act 1999, any seller offering a subscription or recurring billing arrangement must give you a clear, easy way to cancel. The Act requires that cancellation be just as simple as signing up. Furthermore, the seller must obtain your explicit consent before each automatic charge after your initial payment.
In practical terms, this means ClubWPT cannot hide the cancellation route in small print or make it require a phone call to a foreign number. You have the right to cancel in writing, and you have the right to do so before your renewal date so that the next charge does not go through.
If ClubWPT charges you after you have cancelled, or if they ignore your cancellation request, you can lodge a complaint with the Ministry of Domestic Trade and Consumer Affairs (MDTCA), which enforces the Consumer Protection Act 1999 in Malaysia. The MDTCA can compel the service to refund any charges made in breach of the Act.
Your legal position: summary
You have the right to:
- Cancel your subscription at any time before your renewal date
- Receive written confirmation of your cancellation
- Stop automatic billing immediately upon request
- Dispute any charge made after you have cancelled
- Lodge a complaint with the MDTCA if ClubWPT ignores your cancellation request
You do not have an automatic right to:
- A refund for the current month if you cancel mid-cycle (unless the service was not delivered)
- Compensation for currency conversion fees
- Reactivate your account without re-subscribing and re-paying
How to cancel ClubWPT: step-by-step methods
ClubWPT offers multiple cancellation routes depending on where and how you subscribed. This section walks you through each method in order of likelihood and speed. Yafee recommends you try the web account method first, as it generates an immediate confirmation.
Cancellation method 1: web account dashboard
The quickest route to cancel is through your ClubWPT account on the website. Log in and navigate to your account settings to find the subscription management page.
- Go to www.clubwpt.com and sign in with your email and password
- Click your profile icon or account name in the top-right corner
- Select "Account", "Membership", "Subscription", or "Billing" (the exact label varies)
- Look for a button or link that says "Cancel Subscription", "Manage Plan", "Pause Membership", or similar
- Click it and follow the on-screen prompts to confirm cancellation
- You will see a confirmation message on screen; take a screenshot immediately
- Check your email inbox (and spam folder) within 2 hours for a confirmation email from ClubWPT
- Save that email as proof in a secure folder
The web method is fastest because ClubWPT's system processes it instantly and sends automated confirmation. Nevertheless, if you cannot find the cancellation button after 5 minutes of looking, move to method 2.
Cancellation method 2: third-party payment platform (Apple or google)
If you subscribed through an iPhone, iPad, or Android device and paid via Apple App Store or Google Play, your subscription is managed by Apple or Google, not by ClubWPT directly. You must cancel through the payment platform.
For Apple App Store (iPhone or iPad):
- On your iPhone or iPad, open the Settings app
- Tap your name at the top of the screen
- Tap "Subscriptions"
- Find "ClubWPT" or "ClubWPT Gold" in the list
- Tap it and select "Cancel Subscription"
- Confirm by tapping "Confirm" when prompted
- You will see a message saying your subscription will end on a specific date; take a screenshot
- Open the Apple Mail app and search for an email from "Apple" or "App Store" confirming the cancellation; if you do not see one within 5 minutes, contact Apple Support
For Google Play (Android):
- Open the Google Play Store app on your Android phone
- Tap your profile icon in the top-right corner
- Tap "Payments and subscriptions"
- Tap "Subscriptions"
- Find "ClubWPT" or "ClubWPT Gold" and tap it
- Tap "Cancel subscription"
- Follow the prompts and confirm
- You will see a message showing your cancellation date; take a screenshot
- Check your Google account email for a cancellation confirmation from Google; save it
Cancelling through Apple or Google is just as effective as cancelling on the ClubWPT website, because these platforms stop billing immediately. The benefit is that Apple and Google keep their own records, so you have two confirmation trails (one from the platform, one from ClubWPT's system).
Cancellation method 3: email to customer support
If the web dashboard shows no cancellation button and you did not subscribe via Apple or Google, contact ClubWPT support by email. This method is slower but creates a written record that satisfies Malaysian consumer law.
- Compose a new email to [email protected]
- In the subject line, write: "Subscription Cancellation Request - [Your Account Email Address]"
- In the body, include the following details:
- Your full name and account email address
- Your current membership tier (Gold, VIP, Diamond, etc.)
- Today's date and your requested cancellation date (use "effective immediately")
- Your current billing address
- A brief statement: "I request that my ClubWPT subscription be cancelled effective immediately and that no further charges be made to my account."
- Attach screenshots of your account page and latest payment receipt as proof of subscription
- Send the email and keep a copy in a folder marked "ClubWPT cancellation"
- Wait for a reply within 24 to 48 hours (support hours are listed as 24/7, though overseas support may take longer)
- Save the reply email as your confirmation record
Support normally replies within one business day. If you do not hear back within 72 hours, send a follow-up email referencing your original request. Save everything.
What happens after you cancel: billing and access
Once you cancel successfully, your subscription will stop renewing. However, the exact timing of when you lose access depends on which cancellation method you used and when your renewal date falls. This section clarifies what to expect in the days and weeks after cancellation.
Immediate effects of cancellation
When you cancel, ClubWPT immediately stops your subscription in its billing system. Nevertheless, you retain access to your account until the end of your current billing cycle. For example, if you subscribed on 15 November and today is 20 November, you will keep access until 14 December even though you cancelled on 20 November.
This is standard in the software industry and is fair to you: you have paid for November 15 to December 14, so you get to use that time in full. Yafee advises you to take screenshots or notes of any tournaments or events you want to finish before your access ends.
Timeline: when your access will stop
Record the renewal date shown in your account before you cancel. Your access will end at 11:59 PM (UTC+8, Malaysia time) on the day before your next renewal date. After that moment, you cannot log in to play, and you will not be charged again.
For example: If your account renews on 15 December, you can play until 14 December 11:59 PM. On 15 December, you cannot log in and no charge is deducted.
Checking that billing has stopped
After your cancellation date passes, check your bank statement for that monthly charge. If your renewal date was 15 December and you see no charge from ClubWPT on or after 15 December, your cancellation worked. If a charge appears, follow the refund process in the next section.
Yafee recommends you set a calendar reminder for one week after your renewal date to verify the charge did not happen. This gives you time to dispute it if needed.
Refunds: what you can recover if charged after cancellation
If ClubWPT charges your card after you have cancelled, or if you can prove you requested cancellation and were ignored, you may be entitled to a refund. This section explains the refund rules and how to recover your money.
Refund eligibility
Under Malaysian consumer law and ClubWPT's terms, you are entitled to a refund in the following situations:
- You cancelled before your renewal date and were charged anyway after that date
- You sent a cancellation email and ClubWPT did not honour it within a reasonable period
- You cancelled through Apple or Google and were still charged by ClubWPT (double-billing)
- You are entitled to a refund for a charge made in breach of the Consumer Protection Act 1999
You are not entitled to a refund for a charge made during your current billing cycle if you cancel mid-cycle, unless ClubWPT failed to deliver the service (e.g., the site was down for your entire subscription period).
How to claim a refund from ClubWPT
- Log into your ClubWPT account and look for "Transaction History", "Payments", or "Invoices"
- Find the charge you believe was made in error (the one after your cancellation date)
- Take a screenshot showing the charge date, amount, and description
- Compose an email to [email protected] with the subject: "Refund Request - Charge After Cancellation"
- In the body, state:
- The date you cancelled (reference your cancellation confirmation email)
- The date the erroneous charge appeared on your bank statement
- The amount in USD and RM
- A clear statement: "I cancelled my subscription on [date] and request a full refund of the charge dated [date]."
- Attach your cancellation confirmation email and a screenshot of the erroneous charge
- Send the email and note the date you sent it
- Wait for a response within 5 to 10 business days
If ClubWPT approves the refund, they will credit your original payment method within 7 to 14 business days. If they refuse, or if they do not reply within 14 days, proceed to the dispute escalation section below.
Dispute escalation: chargeback and MDTCA complaint
If ClubWPT refuses to refund an erroneous charge made after your cancellation, you have two legal remedies.
Step 1: Chargeback through your bank
Contact your bank or credit card company and request a chargeback for the disputed charge. Provide them with:
- Your cancellation confirmation email (proof you cancelled before the charge date)
- ClubWPT's refusal email (if they explicitly refused)
- The transaction receipt showing the charge date
Your bank will investigate and, if convinced the charge was unauthorized after cancellation, will reverse it and return the money to your account within 30 to 60 days. Chargebacks have a strong success rate in cases where the merchant charged you after you cancelled a subscription.
Step 2: Complaint to the Ministry of Domestic Trade and Consumer Affairs (MDTCA)
If the chargeback fails or you prefer formal enforcement, lodge a complaint with the MDTCA. The MDTCA has power to compel overseas merchants like ClubWPT to refund breaches of the Consumer Protection Act 1999.
Visit www.kpdnkk.gov.my or contact your nearest MDTCA office to file a complaint. Include all the same documentation: cancellation proof, the disputed charge, and ClubWPT's response (or lack thereof). The MDTCA will contact ClubWPT on your behalf and seek a resolution.
Common mistakes to avoid when cancelling
Cancelling a subscription feels like it should be simple, and often it is, but a few small errors can leave you charged for another month. The good news is that all these mistakes are preventable.
Mistake 1: cancelling too close to the renewal date
If your renewal date is 15 December and you cancel on 14 December, you are cutting it very close. Overseas support may not process your email in time, and you could be charged on 15 December despite your cancellation request being in transit.
Cancel at least 3 to 5 days before your renewal date if you are using email. If you are using the web dashboard or Apple/Google, you can cancel on the renewal day itself and it will still work because the system processes it instantly.
Mistake 2: cancelling in the wrong place
If you subscribed through Apple and you cancel through the ClubWPT website, Apple will still charge you because it does not know you have cancelled. Conversely, if you subscribed on the web and you cancel through Apple, ClubWPT's system will still try to charge you. Match your cancellation method to your subscription source.
Mistake 3: not saving confirmation
The moment you see a cancellation confirmation message on screen, take a screenshot. Do not rely on memory or on "getting a confirmation email later". Screenshots are your proof if there is a dispute, and they are dated automatically by your device.
Mistake 4: assuming silence means cancellation
If you email [email protected] and do not receive a reply within 48 hours, do not assume your cancellation went through. Send a follow-up email with the subject line "URGENT: Follow-up to Cancellation Request" and reference the date of your original email. Overseas support can be slow, but email silence is not proof of cancellation.
Mistake 5: not checking your bank statement after the renewal date
The only definitive proof that your cancellation worked is the absence of a charge on your statement after your renewal date. Check your bank or credit card statement one week after your renewal date. If no charge appears, you are safe. If a charge does appear, initiate a refund request immediately.
Why you should cancel now: reasons to stop your subscription
Many Malaysian players put off cancelling because they are unsure whether they will return to the game. However, the sooner you cancel, the sooner you stop the monthly drain on your bank balance. Here are the most common reasons why Yafee recommends cancelling:
Cost and currency barriers
ClubWPT charges in USD, and conversion fees add 2 to 3 percent on top of the listed price. Over 12 months, a USD 99 Gold membership costs RM467 per month, or RM5,604 per year before conversion fees. If you are not actively playing in tournaments or winning prizes, this becomes difficult to justify.
Limited tournament access from malaysia
While ClubWPT is not explicitly blocked in Malaysia, the service is primarily designed for players in regulated jurisdictions. Prize-eligible tournaments may be unavailable to Malaysian players, which means you are paying for access to features you cannot use. Contact support to clarify which tournaments are available in Malaysia before you decide to keep or cancel your subscription.
No malaysian support or office
ClubWPT lists no Malaysian support centre, Malaysian phone number, or Malaysian office. The only address on file is a corporate registration in Cyprus. This creates friction when you have questions or problems. If you value responsive local support, this alone is a good reason to cancel and look for alternatives.
Pricing comparison and when to cancel
The following table compares ClubWPT membership costs with the potential cost of alternative poker platforms or simply not subscribing. This will help you decide whether your current spend is justified.
| Option | Monthly cost (RM) | Annual cost (RM) | Best for |
|---|---|---|---|
| Cancel ClubWPT now | RM0 | RM0 | Saving money, casual players |
| ClubWPT VIP Member | ~RM132 | ~RM1,584 | Occasional tournament players |
| ClubWPT Gold Member | ~RM467 | ~RM5,604 | Regular players, multiple tournaments |
| ClubWPT Diamond Member | ~RM708 | ~RM8,496 | Serious competitive players |
| Free poker app (no subscription) | RM0 | RM0 | Practice and casual play |
| Live poker at physical casinos | Variable (rake only) | Variable | Serious players seeking prize money |
If you are in the "Occasional tournament players" or "Practice and casual play" categories, cancelling ClubWPT and switching to a free poker app will save you between RM1,500 and RM8,500 per year with no loss of enjoyment.
Checklist: steps to take before and after cancellation
Use this checklist to ensure your cancellation is clean and protected by proof. Work through each item in order.
Before cancellation
- Log into your ClubWPT account and find your renewal date
- Take a screenshot of your account page showing your membership tier and renewal date
- Take a screenshot of your latest payment receipt or transaction history
- Identify where you subscribed: web, Apple App Store, or Google Play
- Note the exact amount you pay each month in both USD and RM from your bank statement
- Check ClubWPT's terms page at https://www.clubwpt.com/terms to see the cancellation policy
During cancellation
- Use the cancellation method that matches where you subscribed (web, Apple, or Google)
- Do not use email unless the web method is unavailable
- Take a screenshot of the cancellation confirmation message immediately
- Save any confirmation email within 5 minutes of cancelling
- Write down the date and time you cancelled
After cancellation
- Wait until the day after your renewal date to verify no charge was made
- Check your bank statement online one week after your renewal date
- If no charge appears, your cancellation was successful; keep your screenshots for 12 months as proof
- If a charge does appear, file a refund request with ClubWPT within 7 days
- If ClubWPT refuses, file a chargeback with your bank or lodge a complaint with the MDTCA
ClubWPT contact information and how to escalate disputes
Use this section if you need to contact ClubWPT directly or escalate a billing dispute after your cancellation attempt has failed. Yafee has verified all contact details listed below as of the publication date of this guide.
Official support channels
Email: [email protected]
Support hours: 24/7 (listed on official sources, though response times may vary due to overseas location)
Knowledge base: https://support.clubwptgold.com/portal/en/kb
Terms and conditions: https://www.clubwpt.com/terms
Note: ClubWPT does not list a Malaysian office, postal address, or local phone number. All support is provided via email from an overseas team. Expect a 24 to 48-hour response time.
Escalation to malaysian consumer authority
If ClubWPT ignores your cancellation or refund request after 14 days, lodge a formal complaint with:
Ministry of Domestic Trade and Consumer Affairs (MDTCA)
Website: https://www.kpdnkk.gov.my
The MDTCA can investigate breaches of the Consumer Protection Act 1999 and compel ClubWPT to refund any charges made in violation of your cancellation rights. This is a free service and requires no lawyer.
Chargeback through your bank
If you were charged after cancelling, contact your bank's dispute department within 90 days of the erroneous charge. Provide your cancellation confirmation and the charge receipt. Your bank will assess the claim and reverse the charge if it agrees the charge was made without authorisation after you cancelled.
Conclusion: cancel ClubWPT with confidence and save money
Cancelling ClubWPT is straightforward once you know the steps. Whether you use the web dashboard, Apple App Store, Google Play, or email support, the Consumer Protection Act 1999 guarantees your right to stop the subscription and stop future charges. Take screenshots, note your renewal date, and follow the method that matches how you subscribed. If you are unsure whether a charge was made in error, your bank and the MDTCA are both available to help you recover it.
Yafee has helped thousands of consumers cancel subscriptions and reclaim money from overseas services operating in Malaysia. The process becomes faster each time you use it, and the confidence that comes from owning your cancellation decision is worth the 10 minutes it takes to follow this guide. Cancel now, stop the next charge, and move your money to something that serves you better.