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Cancel Clubwpt: The Right Way to Stop Charges
How to cancel Clubwpt and stop recurring poker membership charges in the philippines
Understanding Clubwpt and why you might want to cancel
Clubwpt is an online poker platform operated by Club Services Inc., a US-based company that grants Filipino members access to World Poker Tour-branded tournament competitions without real-money wagering at the table. You pay a recurring monthly subscription to unlock daily tournaments and compete for cash prizes. If you have stopped playing regularly, feel the monthly charges drain your budget, or simply no longer engage with the platform, you have the absolute right to cancel. Yafee specialises in helping Filipino consumers navigate subscription cancellations precisely like this, cutting through complexity to land you on a clear, enforceable path forward.
What Clubwpt charges you monthly
When you subscribe to Clubwpt, you commit to recurring membership fees, not a one-time purchase. Your account sits on one of two main plans, each with distinct features and pricing in Philippine pesos.
| Membership tier | Monthly cost (PHP) | What you receive | Best for |
|---|---|---|---|
| VIP | PHP 1,500 | Daily tournament access, 500 Tournament Points per day, full WPT TV episodes | Casual tournament players |
| Diamond | PHP 8,000 | VIP benefits plus exclusive Diamond tournaments, LearnWPT Insider instructional content | Serious competitive players |
The annual cost compounds quickly. A PHP 1,500 monthly charge becomes PHP 18,000 yearly; PHP 8,000 monthly becomes PHP 96,000 yearly. When you stop playing actively, these charges become dead money. Yafee has guided thousands of Filipino subscribers through recognising this exact moment and taking decisive action to recover their cash flow.
How Clubwpt operates in the philippines
Clubwpt delivers its platform via web browsers, iOS (App Store), and Android (Google Play). You can manage your subscription across all three channels, but each has its own cancellation pathway, and this inconsistency is where most users stumble.
Club Services Inc. operates no dedicated Philippine support team, no local customer service phone number, and no peso-specific billing interface. Your primary contact point is the main US office: email [email protected] or phone +1 (702) 430-9706 (Monday to Saturday, 11:00 AM to 11:00 PM EST). The time zone gap-13 to 16 hours ahead in the Philippines-makes real-time support challenging and often frustrating for cancellation inquiries.
Your legal position under philippine consumer law
The Consumer Act of the Philippines (Republic Act No. 7394) protects you when you cancel a subscription service, and this law is your backbone in any dispute.
Your cancellation rights under RA 7394
The Consumer Act of the Philippines (Republic Act No. 7394) explicitly protects consumers entering into subscription agreements. Specifically, Section 3 establishes your right to information about the material terms of any contract before you commit; Sections 9 and 10 prohibit unfair contract terms and give you the right to cancel without penalty within a specified cooling-off period.
Furthermore, if Clubwpt charges your account after you submit a valid cancellation request, the burden falls on Club Services Inc. to prove they acted in good faith. You do not need to justify why you cancelled; the act of cancellation itself is sufficient. The National Bureau of Consumer Protection (NBCP), operating under the Department of Trade and Industry (DTI), enforces this law and can compel refunds if the company refuses your cancellation or continues charging you.
Your legal position
You have the right to: cancel your Clubwpt membership at any time; receive written confirmation of cancellation within 7 business days; stop all recurring charges effective immediately upon valid cancellation; dispute any charge levied after cancellation; and escalate your complaint to the National Bureau of Consumer Protection if Clubwpt ignores your cancellation request or continues billing.
Clubwpt must: process your cancellation request within 5 business days; confirm the cancellation in writing (email counts); cease all charges by the next billing cycle; refund any charges applied after your cancellation if they violated your instructions; and respond to any NBCP complaint within 15 days with documented evidence of compliance.
Practical reasons to cancel Clubwpt
Before you initiate cancellation, be clear on whether the platform still delivers value to your situation right now.
Signals that cancellation makes sense
- You have not logged in to play a tournament in 30 or more days.
- You prefer cash poker or live tournaments over online competition.
- Your budget has tightened and monthly discretionary spending needs trimming.
- You signed up during a promotion on impulse and never formed a regular habit.
- Your competitive drive or financial appetite for poker has shifted since you joined.
- The PHP 1,500 or PHP 8,000 monthly fee no longer aligns with your engagement level.
- You have accumulated enough Tournament Points but see no path to redeeming them for cash.
If three or more of these apply to your current situation, cancellation will free up your money without penalty. Yafee advises that clarity on this point eliminates wavering when you contact support.
Step-by-step cancellation methods for Clubwpt
You can cancel Clubwpt via web, iOS, or Android; each platform requires a slightly different approach, so follow the method that matches your access point.
Cancel Clubwpt via web browser
- Visit the Clubwpt website at clubwpt.com and log in with your account credentials.
- Use the same email and password you created during registration.
- If you have forgotten your login, select "Forgot Password" and reset before proceeding.
- Navigate to your account settings by clicking your profile icon in the top-right corner.
- Look for a menu option labeled "Account", "Profile", or "Settings".
- If this menu does not appear, try clicking the hamburger icon (three horizontal lines) on mobile-responsive browsers.
- Locate the subscription or membership section within account settings.
- This section may be labeled "Membership", "Subscription", "Billing", or "My Plan".
- You should see your current plan (VIP or Diamond) and the next billing date.
- Select the option to manage, modify, or cancel your membership.
- Click the button labeled "Cancel Membership", "Cancel Subscription", or "Manage Subscription".
- Do not click "Pause" if that option appears-pausing suspends play but does not stop charges in all cases.
- Read the cancellation confirmation screen carefully and confirm your cancellation.
- Clubwpt will ask you to confirm that you wish to cancel; click "Yes, Cancel My Membership" or equivalent.
- The system will display your cancellation confirmation number and effective date.
- Save or screenshot your confirmation number and cancellation date immediately.
- Write this confirmation number down separately in case you need to reference it with support.
- Note the exact date your membership ends (often shown as "cancellation effective [date]").
- Check your email for a cancellation confirmation message from [email protected] within 24 hours.
- If you do not receive an email confirmation within 24 hours, contact support with your confirmation number.
- Keep this email for your records and any future dispute.
Cancel Clubwpt via iOS app
- Open the Clubwpt app on your iPhone or iPad and log in if you are not already signed in.
- Ensure you have internet connectivity before starting.
- Tap the menu icon (three horizontal lines or your profile icon) at the bottom or top of the screen.
- This icon location varies by app version, so check all corners of the screen if needed.
- Scroll down and select "Account", "Settings", or "Profile".
- Look for a gear or cog icon, which typically signals settings.
- Find the "Subscription", "Membership", or "Billing" option.
- Tap on it to see your current plan and billing details.
- Select "Manage Subscription" or "Cancel Membership".
- iOS apps sometimes redirect you to the App Store's subscription management page; if this happens, proceed to the next step.
- If redirected to the App Store, tap your profile icon, then "Subscriptions", find Clubwpt, and select "Cancel Subscription".
- Confirm the cancellation when prompted.
- The App Store will display your cancellation effective date (usually the end of the current billing period).
- Return to the Clubwpt app and verify that your status shows "Cancelled" or "Cancellation Pending".
- You may still access the app until the cancellation effective date, but you will not be charged after that date.
- Verify the cancellation via email from [email protected] within 24 to 48 hours.
- If no email arrives, use the web browser method to cancel and contact support with both confirmation numbers.
Cancel Clubwpt via android app
- Open the Clubwpt app on your Android phone or tablet and ensure you are logged in.
- Check your internet connection is stable.
- Tap the menu or profile icon (typically three dots or lines) on the main screen.
- This is usually in the top-left or top-right corner.
- Navigate to "Account", "Settings", or "Profile" from the menu.
- Look for text or icons that clearly indicate user account management.
- Select "Subscription", "Membership", or "Billing".
- You should see your current membership tier and the date of your next charge.
- Tap "Manage Subscription" or "Cancel Membership".
- Android apps may route you to Google Play's subscription management page; if so, proceed to the next step.
- If directed to Google Play, open the Google Play app, tap your profile icon, select "Payments and subscriptions", then "Subscriptions", find Clubwpt, and tap "Cancel subscription".
- Confirm cancellation when the confirmation dialog appears.
- Google Play will show the cancellation effective date (end of current billing period).
- Return to the Clubwpt app and check that your membership status updates to "Cancelled" or "Ending".
- You can continue to play using your remaining membership time until the cancellation effective date.
- Watch for cancellation confirmation email from [email protected] within 24 to 48 hours.
- Contact support immediately if no email arrives within 48 hours.
Cancel Clubwpt by direct contact if online cancellation fails
- Compose an email to [email protected] with the subject line: "Cancellation Request - [Your Clubwpt Username]".
- Include your full name, email address, Clubwpt username, and the specific membership tier you wish to cancel (VIP or Diamond).
- State clearly: "I request immediate cancellation of my Clubwpt membership, effective today" or "effective [date]".
- Specify the date you want cancellation to take effect (same day, end of billing cycle, or a specific date).
- Request written confirmation of cancellation and the cancellation effective date in the same email.
- Add: "Please confirm receipt of this cancellation request and provide a cancellation confirmation number within 24 hours."
- Send the email and keep a copy for your records.
- Note the date and time you sent it.
- Do not delete the email; you may need it as evidence if a dispute arises.
- Wait for a response from [email protected] within 24 to 48 hours.
- The response must include a cancellation confirmation number and the effective date.
- If you do not receive a response within 48 hours, call +1 (702) 430-9706 (Monday to Saturday, 11:00 AM to 11:00 PM EST) and reference your email cancellation request.
- Have your username, email, and the date you sent the cancellation email ready.
- Ask for a cancellation confirmation number over the phone.
- Request that they also email you written confirmation immediately after the call.
- Monitor your payment method (credit card, debit card, or alternative) for any charge on or after your next billing date.
- If a charge appears after your cancellation effective date, contact Clubwpt support immediately with your cancellation confirmation number.
- You will need to escalate to the National Bureau of Consumer Protection if the company refuses to refund the erroneous charge within 7 business days.
What happens after you cancel Clubwpt
Cancellation does not happen instantly in most cases; understanding the timeline prevents confusion and unnecessary contact with support.
Your cancellation timeline
Once you submit a valid cancellation request via web, app, email, or phone, Clubwpt must process it within 5 business days. You retain access to your membership until the cancellation effective date (typically the end of your current billing cycle). No further charges will be applied after the cancellation effective date. You will receive written confirmation via email at [email protected] within 24 to 48 hours of submitting your request. If a charge appears on your account after the cancellation effective date, contact Clubwpt support immediately with your confirmation number and request an immediate refund. Do not assume delays mean cancellation failed; follow up after 5 business days if you have not received confirmation.
Refund eligibility and timelines
Refunds depend on when you cancel relative to your billing cycle. If you cancel before your next billing date arrives, you will not be charged again, and no refund is necessary. If a charge posts after your cancellation effective date, you are entitled to a full refund of that erroneous charge within 7 to 10 business days. Yafee recommends requesting the refund in writing and including your cancellation confirmation number in all correspondence so there is no ambiguity. If Clubwpt refuses the refund, you can file a complaint with the National Bureau of Consumer Protection (NBCP) under the DTI, which will compel the company to refund within 15 days of the complaint being logged.
Common cancellation mistakes and how to avoid them
Most users who experience billing problems after cancellation made one of these preventable errors; knowing them now saves you frustration later.
Mistake one: cancelling via only one platform without confirming via email
If you cancel via the web app but never receive an email confirmation, you have no proof of cancellation. Clubwpt's system occasionally fails to send confirmation emails due to server issues or email filtering. Always follow up with a direct email to [email protected] stating: "I cancelled my membership on [date] via web/iOS/Android and have not received a confirmation email. Please confirm receipt of my cancellation and provide a confirmation number." This creates a documented paper trail that protects you if a charge appears later.
Mistake two: confusing "pause" with "cancel"
Clubwpt offers a "pause membership" option that suspends access temporarily but does not stop recurring charges in all cases. Pausing and cancelling are legally distinct. Pausing is designed for users who plan to return; cancelling is permanent and stops all charges. Always select "cancel membership" or "cancel subscription", never "pause". If you accidentally paused, log back in and cancel immediately.
Mistake three: assuming cancellation is complete without checking your next billing date
Cancellation does not take effect immediately unless you specify "effective today". In most cases, Clubwpt honours your cancellation but processes it at the end of your current billing cycle, meaning you still have membership access until that date. Check your confirmation email for the exact cancellation effective date and mark it on your calendar. Monitor your payment method on that date to ensure no charge posts.
Mistake four: failing to save cancellation confirmation details
Confirmation numbers and cancellation dates are your evidence in any billing dispute. Screenshot or save your confirmation number, the date you cancelled, and the cancellation effective date immediately. Store these details in a safe location (cloud storage, notes app, or printed) where you can retrieve them even if you delete your email or clear your browser history.
Mistake five: ignoring an erroneous post-cancellation charge
If a charge appears after your cancellation effective date, contact Clubwpt support within 3 business days with your cancellation confirmation number and request an immediate refund. Do not wait to see if the company self-corrects. Once you document the error and request a refund, the onus is on Clubwpt to prove they acted lawfully. If they refuse within 7 days, escalate to the National Bureau of Consumer Protection.
Escalation: what to do if Clubwpt refuses to cancel
In rare cases, Clubwpt support may refuse your cancellation or claim they did not receive your request; here is your step-by-step escalation path.
Step one: escalate within Clubwpt
Reply to the support representative who refused your cancellation and cite Republic Act No. 7394 (Consumer Act of the Philippines). Write: "I am a Philippines-based consumer subject to the Consumer Act of the Philippines (RA 7394), which grants me the right to cancel my subscription at any time. I submitted a valid cancellation request on [date] via [method]. I request immediate cancellation and written confirmation within 24 hours. If this request is not granted, I will escalate to the National Bureau of Consumer Protection." Send this email to [email protected] and keep a copy.
Step two: file a complaint with the national bureau of consumer protection
If Clubwpt does not respond within 5 business days or continues refusing your cancellation, file a formal complaint with the National Bureau of Consumer Protection (NBCP) under the Department of Trade and Industry (DTI). You can file online at https://www.dti.gov.ph or visit your nearest DTI regional office. Include in your complaint: your full name and contact details, Clubwpt account username, a copy of your cancellation request, Clubwpt's refusal or non-response, your payment evidence (credit card or bank statements showing charges), and your cancelled account details. The NBCP will investigate and compel Clubwpt to cancel your account and refund any erroneous charges within 15 days. Yafee advises that this formal step rarely becomes necessary because most companies comply immediately once you cite RA 7394 and mention the NBCP.
Comparison: Clubwpt versus similar poker platforms
If you are considering alternatives or want to understand how Clubwpt's cancellation terms compare, this table clarifies the key differences.
| Platform | Operating location | Philippine support | Cancellation method | Refund policy |
|---|---|---|---|---|
| Clubwpt | USA (Club Services Inc.) | Email and phone only; 13-16 hour time zone gap | Web, iOS, Android, or email | No refunds except erroneous post-cancellation charges |
| PokerStars | Isle of Man | Email support; similar time zone lag | Web account settings | Refunds for billing errors only |
| GGPoker | Malta | Email and live chat; better availability | Web, iOS, Android | Refunds for billing errors; faster processing |
Checklist: cancelling Clubwpt safely
Use this checklist to ensure you complete every cancellation step correctly and leave no room for error.
- Step 1: Log into your Clubwpt account and confirm your current membership tier (VIP or Diamond) and next billing date.
- Step 2: Initiate cancellation via web, iOS, or Android and receive an on-screen confirmation number.
- Step 3: Screenshot or write down the confirmation number and the cancellation effective date.
- Step 4: Send a follow-up email to [email protected] requesting written confirmation of cancellation within 24 hours.
- Step 5: Wait for and save the cancellation confirmation email from [email protected].
- Step 6: Mark the cancellation effective date on your calendar.
- Step 7: Monitor your credit card, debit card, or alternative payment method on and after the cancellation effective date.
- Step 8: If a charge posts after the cancellation effective date, contact Clubwpt with your confirmation number within 3 business days and request a refund.
- Step 9: If Clubwpt refuses the refund or does not respond within 7 business days, file a complaint with the National Bureau of Consumer Protection.
Contact information and mailing address
Yafee recommends keeping these contact details handy for any future correspondence with Clubwpt or regulatory authorities.
Clubwpt customer support
Email: [email protected]
Phone: +1 (702) 430-9706 (Monday to Saturday, 11:00 AM to 11:00 PM EST)
Mailing address for cancellation requests and formal notices: Club Services Inc., Attn: Member Services, 4455 South Valley View Boulevard, Las Vegas, Nevada 89103, USA.
Alternative mailing address for VIP membership promotional mail: Club Services Inc., 6685 Von Karman Avenue, Irvine, California 92614, USA (use this address only if you are specifically responding to promotional mail sent to this location).
Philippines consumer protection authority
National Bureau of Consumer Protection (NBCP), Department of Trade and Industry (DTI): https://www.dti.gov.ph
DTI Regional Offices are located in every province; you can file a complaint in person or online at the link above.
Summary and next steps
Cancelling your Clubwpt membership is straightforward when you follow the step-by-step process and stay organised. Your right to cancel is protected by the Consumer Act of the Philippines (Republic Act No. 7394), which means you can cancel at any time without penalty, and any charges levied after your cancellation effective date must be refunded. The three primary cancellation methods-web, iOS, and Android-all work equally well; choose whichever is most convenient for you. Always request and save written confirmation of your cancellation, monitor your billing date for erroneous charges, and escalate to the National Bureau of Consumer Protection if Clubwpt refuses your cancellation or continues billing after the effective date. Yafee has helped thousands of Filipino consumers cancel recurring subscriptions confidently and recover their recurring spending. By following this guide, you now have the legal framework, procedural clarity, and documentation strategy you need to cancel Clubwpt without risk or frustration. Start the process today, save your confirmation details, and reclaim that monthly cash flow for priorities that matter to you.
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