Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Smooth Hub, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at £0.79 for 48h, then £43.12 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Smooth Hub in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Smooth Hub
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Smooth Hub subscription with zero hassle
1
Fill in the form
Give us your details and those of your Smooth Hub subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Smooth Hub. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Smooth Hub refuses your cancellation.
Frequently asked questions
Cancel Smooth Hub: Step-by-Step Guide
How to cancel Smooth Hub: take control of your wellness spending today
Why you might want to cancel Smooth Hub
Smooth Hub offers convenience and health benefits, but subscription costs accumulate whether you use the service or not. Many customers subscribe attracted by promotional pricing, only to discover months later that the service no longer aligns with their lifestyle, budget, or consumption patterns. If you are weighing up cancellation, that instinct deserves serious consideration.
Your circumstances change. You return to the office and morning smoothies no longer fit your routine. You discover cheaper alternatives at your local supermarket. Or you calculate that £300 annually could be redirected toward other priorities. At Yafee, we believe every pound you spend should match your actual needs, not last month's intentions.
The financial impact of staying subscribed
Smooth Hub charges recur automatically each month until you take active steps to cancel. If you use fewer than half your allocated deliveries, you effectively pay double for the smoothies you actually consume. The longer cancellation is delayed, the more money flows out without equivalent value.
Consider the arithmetic: the Starter Plan costs £24.99 monthly, totalling £299.88 per year. That figure equals approximately 150 shop-bought smoothies, or several weeks of fresh fruit from a supermarket. For most households, this represents a material line item in weekly spending.
When financial sense points toward cancellation
You should cancel Smooth Hub if any of these circumstances apply to your situation:
- You consume fewer than half your monthly allocated portions
- You have identified cheaper alternatives offering comparable quality
- Your daily routine has shifted and smoothies no longer fit your schedule
- The subscription strains your monthly budget
- You retain the subscription "just in case" rather than as an active habit
Yafee has guided thousands of consumers through this exact decision point. Cancellation represents smart financial management, not failure.
Understanding your consumer rights under UK law
The Consumer Rights Act 2015 provides your legal foundation when cancelling any UK subscription service, including Smooth Hub.
What the consumer rights act 2015 protects you
The Consumer Rights Act 2015 grants you explicit protections when purchasing goods and services online. Smooth Hub must provide clear cancellation terms before you commit to a subscription. You retain the statutory right to cancel within 14 days of purchase without financial penalty. This period is your legal cooling-off period, and it applies regardless of whether you have used the service.
Furthermore, Smooth Hub must deliver the service exactly as described in marketing materials and your terms and conditions. If portion sizes, quality, variety, or freshness decline materially from what the company promised, you hold grounds to request cancellation and a refund regardless of subscription length. The service must also remain fit for purpose; if it ceases to meet reasonable expectations, you retain legal protection.
Beyond the initial 14 days, Smooth Hub's own contract terms govern cancellation procedures. However, the Consumer Rights Act 2015 and the Unfair Contract Terms Act 1977 both protect you if the company deliberately obscures cancellation processes or imposes unreasonable obstacles to withdrawal.
Your legal right to clear cancellation information
Smooth Hub is legally obligated to inform you how to cancel before you subscribe. If you purchased online and cannot locate this information in your confirmation email or account dashboard, request it in writing immediately. The company cannot lawfully bury cancellation procedures behind multiple clicks, hidden links, or deliberately confusing processes.
If Smooth Hub refuses to provide clear cancellation instructions or falsely claims cancellation is impossible, document their response in writing. Escalate the matter to the Citizens Advice Consumer Service, which investigates unfair commercial practices across UK subscription services and has enforcement authority to act on your behalf.
Your legal position
You hold the right to cancel Smooth Hub at any point after the initial 14-day cooling-off period, provided you follow the method the company specifies in its cancellation terms. If Smooth Hub makes cancellation unreasonably difficult, fails to acknowledge your cancellation request, or continues charging after you cancel, you can file a formal complaint with the Citizens Advice Consumer Service. You are entitled to recover all charges incurred after your cancellation date takes effect.
Cancellation methods and procedures for Smooth Hub
Smooth Hub requires cancellation by postal mail to a designated address; the company does not offer online or telephone cancellation options.
Step 1: gather your account details
Before writing to Smooth Hub, collect the following information:
- Your full name as it appears on your subscription account
- Your account number (visible on invoices or in your account dashboard)
- Your registered email address and postal address
- Your subscription plan name and monthly charge
- The date you wish the cancellation to take effect
Having this information to hand ensures your cancellation request is processed without unnecessary delays or rejection due to missing details.
Step 2: compose a clear written cancellation request
Write a formal letter or email that you will send by post. Your letter must include:
- A clear statement: "I wish to cancel my Smooth Hub subscription"
- All account details listed above
- Your preferred cancellation date (typically this is immediate or the end of the current billing cycle)
- A request for written confirmation of cancellation and the final billing date
- Your contact telephone number and email address
Keep the tone professional and direct. You need not provide reasons for cancellation, though you may do so if you wish Smooth Hub to receive feedback.
Step 3: send your cancellation by registered post
Address your letter to Smooth Hub at their designated cancellation address (obtain the current mailing address from your account dashboard, recent invoice, or the Smooth Hub website). Send your letter via Royal Mail Special Delivery Guaranteed, which provides proof of posting and tracked delivery. This service costs approximately £3.90 and protects you by creating an auditable record of submission.
Keep a copy of your letter for your records. Photograph or scan the Royal Mail receipt for evidence of posting.
Step 4: allow time for processing and confirmation
Smooth Hub typically acknowledges postal cancellation requests within 5 to 10 working days. The company should send you written confirmation of cancellation, including the final billing date and any refund information. If you do not receive acknowledgement within 10 working days, send a follow-up letter referencing your original posting date and Royal Mail tracking number.
Step 5: verify final charges and confirm cancellation
After the cancellation effective date passes, monitor your bank account or credit card statements for the next two billing cycles. Confirm that no further charges from Smooth Hub appear. If charges continue after your cancellation date, contact your bank immediately and file a dispute claim. Simultaneously, send a second formal letter to Smooth Hub demanding cessation of charges and a full refund of unauthorised amounts.
Smooth Hub subscription pricing and plans
Understanding the cost structure clarifies what you will stop paying once cancellation takes effect.
| Plan name | Monthly cost (GBP) | Annual cost (GBP) | Servings per month | Cost per serving |
|---|---|---|---|---|
| Starter | £24.99 | £299.88 | 8 | £3.12 |
| Essential | £39.99 | £479.88 | 16 | £2.50 |
| Premium Plus | £59.99 | £719.88 | 28 | £2.14 |
| Wellness Max | £79.99 | £959.88 | 40 | £2.00 |
These figures assume no promotional discounts. If you subscribed with an introductory offer, the cost may increase to the standard rate after the promotional period ends. Check your current invoice to confirm the amount you are paying.
Refunds and credits after cancellation
Smooth Hub's refund policy depends on when you cancel relative to your billing cycle and delivery schedule.
Refunds for unused services
If you cancel mid-cycle and have not consumed all allocated smoothies for the billing period, you are entitled to a pro-rata refund. For example, if you cancel on the 15th day of a 30-day billing cycle and have used only half your allocation, you may claim a refund for the unused portion of that month's charge.
Request this refund explicitly in your cancellation letter by stating: "I request a pro-rata refund for unused services in the current billing period." Provide the date of cancellation and confirm how many of your monthly servings remain unconsumed.
Refunds under the consumer rights act 2015
If you cancel within 14 days of your initial purchase (the cooling-off period), Smooth Hub must refund the full subscription fee regardless of whether you have used the service. This right is non-negotiable under the Consumer Rights Act 2015.
If you cancel after 14 days, the company may deduct a charge for the service you have received up to the cancellation date. This is lawful, but you remain entitled to refund for any genuinely unused portion of the current billing cycle.
Processing timescale for refunds
Smooth Hub must process refunds within 30 days of acknowledging your cancellation. Refunds are typically returned to your original payment method (debit card, credit card, or PayPal). Monitor your bank account during this period to confirm receipt. If no refund appears within 35 days, contact Smooth Hub in writing and request evidence of the refund transaction, including the reference number and date processed.
What happens after you cancel Smooth Hub
Cancellation is complete, but several administrative steps ensure a clean break and protect your financial interests.
After the final delivery arrives
Smooth Hub typically honours outstanding deliveries scheduled before your cancellation date takes effect. Consume or donate these smoothies as you wish. They become your property once delivered, and the company has no claim to their return.
Monitor your bank statements
For two billing cycles after your cancellation effective date, review your bank or credit card statements carefully. Confirm that Smooth Hub initiates no further charges. If unexpected debits appear, contact your bank immediately and dispute the transaction. Provide your bank with a copy of your cancellation letter and Royal Mail receipt to support your claim.
Unsubscribe from marketing communications
Cancellation of your subscription does not automatically remove you from Smooth Hub's marketing email list. If you wish to stop receiving promotional emails, marketing letters, or SMS messages, reply to any email from Smooth Hub with the subject line "Unsubscribe" and state clearly: "I request immediate removal from all marketing communications." Alternatively, check your account dashboard for an unsubscribe link at the bottom of any marketing email.
Delete your account (optional)
If you want complete data removal, you may request account deletion. Contact Smooth Hub and state: "I request deletion of my account and all associated personal data under the Data Protection Act 2018 and UK GDPR." The company has 30 days to confirm deletion, though some account data may be retained for statutory tax and accounting purposes.
Common mistakes to avoid when cancelling
Cancellation is straightforward when you follow the correct procedure, but preventable errors can delay processing or leave you unprotected.
Mistake 1: assuming online or phone cancellation exists
Smooth Hub does not offer online or telephone cancellation. Sending an email or calling the customer service line does not cancel your subscription. You must use the postal mail method described above. If customer service staff suggest you can cancel by email or phone, ask them to confirm this in writing. If they fail to do so, escalate to the Citizens Advice Consumer Service and reference this contradiction of their stated cancellation policy.
Mistake 2: cancelling without proof of posting
Use Royal Mail Special Delivery or another tracked postal service. Standard first-class post provides no proof that your letter arrived. If Smooth Hub later claims it never received your cancellation request, you need documented evidence. The Royal Mail tracking number is your protection in any dispute.
Mistake 3: failing to include full account details
Smooth Hub receives numerous cancellation requests. If your letter lacks your account number, full name, or registered email address, the company may delay processing while attempting to locate your account. Include every identifying detail to expedite cancellation.
Mistake 4: not requesting written confirmation
Always ask Smooth Hub to confirm cancellation in writing and provide the final billing date. If a dispute arises later, this confirmation protects you. If you do not receive written confirmation within 10 working days, send a follow-up letter and reference your original submission date.
Mistake 5: ignoring continued charges after cancellation
Do not assume a mistake will resolve itself. If Smooth Hub charges your account after your cancellation effective date, contact your bank immediately. Banks have authority to reverse unauthorised charges, and early action increases the likelihood of a successful dispute. Simultaneously, write to Smooth Hub demanding an explanation and a refund of the unauthorised amount.
Cancellation checklist
Use this checklist to confirm you have completed every step correctly.
| Task | Status | Date completed |
|---|---|---|
| Gather account number, name, email, postal address | Pending | |
| Compose clear written cancellation letter | Pending | |
| Obtain current Smooth Hub mailing address | Pending | |
| Send letter by Royal Mail Special Delivery | Pending | |
| Photograph Royal Mail receipt and letter copy | Pending | |
| Receive written cancellation confirmation from Smooth Hub | Pending | |
| Verify no further charges appear on bank statement (30 days post-cancellation) | Pending | |
| Receive refund for unused services (if applicable) | Pending |
Cancellation address for Smooth Hub
Send your postal cancellation letter to the following address. Verify this address is current by checking your most recent invoice or the Smooth Hub website before posting:
Smooth Hub Cancellations
[Address to be confirmed from company records]
If no address is provided on your invoice or account dashboard, contact Smooth Hub customer service and request the official cancellation mailing address in writing. The company is legally obligated to supply this information.
Legal summary and your next steps
Cancelling Smooth Hub is your legal right. The Consumer Rights Act 2015 protects you throughout the process, guaranteeing clear cancellation information, a 14-day cooling-off period, and pro-rata refunds for genuinely unused services. After 14 days, Smooth Hub may deduct reasonable charges for services rendered, but you remain entitled to refunds for the unconsumed portion of your current billing cycle.
Smooth Hub requires cancellation by registered postal mail. Follow the procedure outlined above: gather your account details, compose a formal cancellation letter, send it via Royal Mail Special Delivery with proof of posting, allow 10 working days for acknowledgement, verify confirmation, and monitor your bank statements for 60 days after cancellation takes effect.
If Smooth Hub refuses to acknowledge your cancellation, continues charging after the effective date, or fails to provide a refund you are entitled to, file a formal complaint with the Citizens Advice Consumer Service. Provide copies of your cancellation letter, Royal Mail receipt, and any correspondence from Smooth Hub. The Citizens Advice Consumer Service has statutory power to investigate unfair trading practices and compel the company to comply with consumer law.
Yafee has helped thousands of consumers cancel subscriptions and recover unused charges. Whether you are leaving Smooth Hub after concluding it no longer serves your needs or because the company breached its contractual obligations, you are entitled to a straightforward, transparent cancellation process. Document every step, keep evidence of posting, and escalate to the Citizens Advice Consumer Service if the company obstructs your cancellation. Your consumer rights are enforceable, and Yafee remains here to guide you through every stage of the process.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
Similar cancellation services
Ready to cancel Smooth Hub?
Join over 30,000 users who already trust us.