How to cancel Now TV in canada and recover your unused balance

What is Now TV in canada

Now TV in Canada is Comcast's streaming service, delivered through Xfinity, that bundles live television channels with on-demand content and cloud recording capability. It operates independently from the UK-based Now TV service (owned by Sky), with separate pricing, billing terms and Canadian customer support infrastructure. Understanding your subscription terms is essential before you initiate cancellation, as promotional rates, contract minimums and statutory cooling-off periods all influence your financial outcome and rights.

Service overview and features

Now TV Canada provides access to over 125 live channels spanning sports, news, entertainment and specialty programming. Your subscription includes Peacock Premium at no additional cost, a 20-hour cloud DVR for recording content, and the ability to stream simultaneously across three devices. The service operates on a month-to-month billing cycle with no mandatory annual contract, which means cancellation flexibility is generally high. However, Yafee recommends you review your original signup confirmation, as promotional pricing commitments and minimum-term clauses may restrict your ability to cancel without penalty.

Current pricing and subscription structure

Now TV Canada operates on a single subscription plan rather than tiered options. The table below reflects the current pricing available to Canadian subscribers:

Promotional rates such as discounted first months may apply at signup, but your regular billing rate reverts to $20 CAD after the promotional period concludes. Retain your signup confirmation email to verify when your regular rate begins and plan your cancellation accordingly.

Your consumer rights under canadian law

Canadian consumer protection legislation grants you specific statutory rights when cancelling digital streaming services purchased at a distance, regardless of where the provider is based.

The 14-day cooling-off period explained

Now TV's terms include a 14-day withdrawal window (also called the cooling-off period) that begins on the day you sign up or the day you receive your confirmation email, whichever occurs later. During this period, you hold the right to cancel your subscription and receive a full refund of all charges without providing a reason or justification. The service provider must process your refund without undue delay and within 14 days of receiving your cancellation notice. Yafee strongly advises you to act within this window if you are dissatisfied with the service, as this is one of your strongest consumer protections under Canadian law. After the 14 days expire, your rights change significantly.

Your legal position after the cooling-off period

Once the 14-day cooling-off window expires, Canadian consumer law does not automatically entitle you to a refund for partially used or accessed digital content. However, your cancellation will take effect at the end of your current paid billing cycle, and you will not be charged for future months. If your agreement includes a minimum-term commitment (such as 6 or 12 months), cancellation may be delayed until that term expires unless your contract explicitly permits early termination. Consequently, you must review your original subscription agreement before contacting Now TV to understand whether penalty clauses or minimum terms apply to your account.

Escalation to consumer protection authorities

If Now TV refuses your cancellation request, ignores your cancellation notice, or continues to charge your payment method after you cancel, you have the right to file a complaint with your provincial consumer protection agency. In Ontario, contact the Ministry of Government and Consumer Services; in British Columbia, reach the Consumer Protection Branch; in Alberta, file with Service Alberta; in Quebec, contact the Office of the Protector of the Consumer. Your Attorney General's office in other provinces handles streaming service complaints. Document all communication: save emails, live chat transcripts, screenshots of charges and billing statements. Yafee recommends retaining these records for at least one year after cancellation, as they provide evidence if a dispute escalates.

How to cancel Now TV: step-by-step process

Your cancellation method depends on how you subscribed to Now TV and which account management system you use.

Cancellation via the xfinity website or app

Most Canadian subscribers manage their Now TV service through the Xfinity platform.

1. Visit xfinity.com and log in with your Xfinity username and password.
   • If you do not remember your password, select "Forgot username or password" and follow the email recovery process.
2. Navigate to the "Account" or "Manage Services" section.
   • Look for "TV Services" or "Streaming Services" in the main menu.
3. Locate "Now TV" in your active services list and select "View details" or "Manage."
   • The system will display your current billing cycle end date and any active promotional rates.
4. Select "Cancel service" or "Remove service" at the bottom of the Now TV panel.
   • The system may present retention offers or discounts; review these carefully but you are not obligated to accept them.
5. Confirm your cancellation request on the final screen.
   • Xfinity will generate a cancellation confirmation number; screenshot or note this number for your records.
6. Check your email within 24 hours for a cancellation confirmation from Comcast.
   • If you do not receive this email, log back into your account and verify that Now TV no longer appears in your active services.

Cancellation by telephone

If you prefer to cancel by phone or experience technical difficulties with the online process, contact Xfinity customer support.

1. Call Xfinity customer service at 1-800-XFINITY (1-800-934-6489).
   • Have your account number and phone number associated with the account ready.
2. Select the option for "Manage my services" or "Account services" when prompted.
   • You may navigate through an automated system before speaking to a representative.
3. Clearly state that you wish to cancel your Now TV service.
   • The representative may ask why you are cancelling; you are not required to provide a detailed explanation.
4. Request that the cancellation take effect immediately (if within your 14-day cooling-off period) or at the end of your current billing cycle (if after 14 days).
   • Confirm the effective date verbally with the representative.
5. Ask the representative to provide a cancellation confirmation number and note the date and time of your call.
   • Write down the representative's name if possible.
6. Request that a written confirmation email be sent to your registered email address.
   • This email serves as proof of cancellation if billing disputes arise.

Cancellation via live chat or email

Xfinity also provides cancellation support through digital channels.

1. Visit the Xfinity support page at support.xfinity.com.
   • Look for the "Contact us" or "Chat with us" link in the top-right corner.
2. Select "Chat now" to initiate a live chat session with a support representative.
   • Alternatively, select "Email" if you prefer written correspondence.
3. Provide your account number and clearly state: "I wish to cancel my Now TV service."
   • Include the date you wish the cancellation to take effect.
4. The representative will confirm your cancellation and provide a reference number.
   • Screenshot the entire chat conversation or copy the confirmation into a text document.
5. If you use email, send a cancellation request to the email address provided and request a read receipt.
   • In your message, state: "I request cancellation of Now TV on [date]. Please confirm receipt and provide a cancellation confirmation number."

Understanding refunds and billing after cancellation

Your refund entitlement depends on when you cancel relative to your billing cycle and the 14-day cooling-off window.

Refund eligibility within the cooling-off period

If you cancel within 14 days of signup or receiving your confirmation email, whichever is later, you are entitled to a full refund of all charges paid to date. This refund applies even if you have used the service extensively. Yafee advises you to submit your cancellation request immediately if you decide to cancel during this window, as the 14-day clock begins immediately and cannot be extended. The refund must be processed within 14 days of your cancellation request and applied to your original payment method.

Refund eligibility after the cooling-off period

Once the 14-day cooling-off period expires, you are not entitled to a refund for the current billing month, even if you cancel mid-cycle. However, your cancellation will take effect at the end of your current paid billing period, and you will not be charged for any subsequent months. Consequently, if your billing date is the 15th of each month and you cancel on the 20th, you will not be charged again on the next 15th. Your access may end on that same date (the 15th of the following month), depending on Xfinity's service continuity policy.

What happens to promotional credits or bundle discounts

If your account includes promotional pricing or bundle discounts that apply to multiple services (such as internet or home phone), cancelling Now TV may affect those bundle rates. For example, if you received a discount because you subscribed to "TV plus Internet plus Phone," removing the TV component may trigger a rate increase on your remaining services. Yafee recommends you confirm the impact on your total monthly bill before cancelling. Ask the Xfinity representative: "Will cancelling Now TV change my promotional rate on my remaining services?" This protects you from unexpected bill increases after cancellation.

Timeline for cancellation and service suspension

Your cancellation becomes effective on different dates depending on your circumstances.

Immediate cancellation within the cooling-off period

If you cancel within 14 days of signup, your service ends immediately upon cancellation. Your refund processes within 14 days and returns to your original payment method. Yafee recommends you verify that Now TV no longer appears in your active services on the Xfinity app within 24 hours of cancellation to confirm the service has been disabled.

End-of-billing-cycle cancellation after cooling-off period

If you cancel after the 14-day window, your service continues until the end of your current billing cycle. For example, if your billing date is the 10th of each month and you cancel on the 25th, you retain access until the 10th of the following month. Xfinity will not charge you for any billing period that begins after your cancellation date. Plan your usage accordingly and note this end date on your calendar to ensure you do not lose access unexpectedly.

Common cancellation mistakes to avoid

Cancellation is usually straightforward, but certain missteps can delay your refund or leave you incorrectly charged.

Failing to obtain a confirmation number

Always request and record a cancellation confirmation number, the date of cancellation, and the name of the representative or support channel you used. Without this documentation, Xfinity may claim they have no record of your cancellation request if billing disputes arise. Yafee advises you to take a screenshot of any online confirmation or ask the live chat agent to email you the confirmation code immediately. This single step protects you from being incorrectly billed in future months.

Cancelling immediately before a billing date

Timing matters if you cancel after the 14-day cooling-off window. If you cancel on the day before your billing date, you are still responsible for the upcoming charge, as the cancellation takes effect at the end of the current cycle (which has not yet concluded). Consequently, plan your cancellation for the weeks immediately after your billing date, not immediately before it. This maximizes the time you have access before your service ends and prevents accidental charges.

Not checking for bundle rate changes

As noted earlier, removing Now TV from a bundle may trigger price increases on your remaining internet or phone services. Before you cancel, contact Xfinity and explicitly ask whether cancelling Now TV will change your promotional rate. Request the new rate in writing before you finalize your cancellation. This prevents surprise bill increases and gives you the option to adjust your other services if necessary.

Assuming silence means cancellation

Do not assume your service is cancelled simply because Xfinity has not sent you a bill for the next month. Log into your Xfinity account and verify that Now TV no longer appears in your active services. If it does appear, immediately contact Xfinity again with your original cancellation confirmation number and demand that the service be removed manually. Inaction allows erroneous charges to accumulate.

After cancellation: what to expect

Your responsibilities and rights continue even after you have cancelled.

Verifying service suspension and final billing

Within 24 hours of cancellation, log into your Xfinity account and confirm that Now TV is no longer listed under "Active Services." If it still appears, contact Xfinity immediately. Your final bill should appear 1 to 3 days after your service end date; review it carefully to ensure you are not charged for any period after your cancellation date. If you are charged incorrectly, contact Xfinity within 30 days and reference your cancellation confirmation number. Most providers process refunds for erroneous post-cancellation charges within 14 days.

Retaining proof of cancellation

Save all cancellation-related correspondence indefinitely. This includes confirmation emails, cancellation numbers, chat transcripts and billing statements. These documents prove that you cancelled, protect you if billing disputes occur months later and serve as evidence if you file a complaint with a provincial consumer protection agency. Create a dedicated folder or email label for these records.

Monitoring your payment method

Watch your credit card or bank account for the next 60 days to ensure Xfinity does not charge you after your cancellation date. If an unauthorized charge appears, contact your bank immediately and reference your cancellation confirmation number. Your bank can dispute the charge and recover the funds while Xfinity investigates. Yafee recommends you check your statement at least once per week during this period.

Comparison: when to cancel versus when to keep Now TV

Before you finalize your cancellation decision, consider whether another option might better serve your needs.

Contact information for cancellation support and disputes

Use these official channels to cancel, escalate complaints or request refunds.

Xfinity customer service

Telephone: 1-800-XFINITY (1-800-934-6489), available 24 hours, 7 days per week. Online: xfinity.com, Account section. Live chat: support.xfinity.com, top-right "Chat with us" link. Mailing address: Comcast Customer Service, PO Box 97097, Washington, DC 20090-7097, USA. For Canadian escalations, reference your account and include your cancellation confirmation number in any written correspondence.

Provincial consumer protection agencies

Ontario: Ministry of Government and Consumer Services, 1-800-889-9768, serviceontario.ca. British Columbia: Consumer Protection Branch, 1-888-564-9963, consumerprotectionbc.ca. Alberta: Service Alberta, 1-877-427-4088, servicealberta.ca. Quebec: Office of the Protector of the Consumer, 1-888-672-2556, opc.gouv.qc.ca. Other provinces: Contact your provincial Attorney General's office. File a complaint if Xfinity refuses cancellation, continues billing after cancellation, or denies a refund to which you are entitled.

Your bank or credit card company

If Xfinity continues to charge you after cancellation, contact your bank's dispute resolution department within 30 days of the unauthorized charge. Provide your cancellation confirmation number as evidence. Your financial institution can reverse the charge while investigating.

Conclusion: take control of your streaming costs

Cancelling Now TV in Canada is a straightforward process, provided you understand your consumer rights and follow the correct procedural steps. Whether you cancel within the 14-day cooling-off period (entitling you to a full refund) or at the end of your billing cycle (with no future charges), the key is to obtain written confirmation and monitor your account afterward. Yafee has helped thousands of consumers cancel streaming services successfully by documenting every interaction, understanding their provincial consumer protection rights and verifying service suspension. Do not delay if you have decided to cancel; act within your 14-day cooling-off window if you are unhappy, or plan your cancellation for the weeks immediately after your next billing date if you wish to maximize your remaining access. Retain all cancellation correspondence and monitor your payment method for 60 days to protect yourself against erroneous charges. If Xfinity refuses your cancellation or continues billing after you cancel, escalate to your provincial consumer protection agency with your documentation. Yafee recommends that you visit yafee.com for additional guidance on cancelling other streaming services, comparing providers and protecting your digital subscriptions.