How to cancel Now TV in nigeria and protect your refund rights

What Now TV is and why cancellation matters

Now TV is a subscription-based streaming platform that delivers films, television series and live sports directly to your device over the internet. You select passes-Entertainment, Cinema, Sports, or Broadband-depending on which content appeals to you, and your access level depends on your chosen membership tier. Availability, device compatibility and pricing vary by location, so the Now TV experience in Nigeria may differ from what you see in other regions.

If the service does not meet your expectations, the content library feels limited, or you simply want to reduce your monthly streaming expenses, you have every right to cancel. Yafee exists to help you navigate this process with clarity and confidence, ensuring you understand your legal protections and the exact steps you must take to stop charges before they happen again.

Reasons you might choose to cancel

You may decide to cancel Now TV if you no longer watch regularly, the monthly cost no longer fits your budget, you want to switch to another platform, or you feel locked into a minimum-term plan that no longer suits you. Whatever your reason, Nigerian consumer law protects your right to cancel without penalty, provided you follow the correct procedure.

What you retain after cancelling

When you cancel a monthly membership, you do not lose access immediately. Instead, you retain full access until the end of the period you have already paid for. This grace period prevents sudden loss of service, but it also means you must cancel before your next billing date to avoid a fresh charge. Yafee recommends marking your cancellation deadline in your calendar to protect yourself.

Now TV pricing and membership plans in nigeria

Pricing for Now TV in Nigeria varies and may change without warning, so always verify current rates in Nigerian naira on the official Now TV platform or your account billing screen.

Plan comparison and refund eligibility

Check your account settings to confirm which pass you hold and when your next billing date falls. This information is essential before you submit your cancellation request to Now TV.

Your consumer rights in nigeria under federal law

As a consumer in Nigeria, you are protected by the Federal Competition and Consumer Protection Act (FCCPA) and the wider Consumer Protection Framework, which grant you specific rights regardless of where a company is registered or based.

Key protections when cancelling a subscription

You have the right to cancel any subscription at any time without penalty, to receive clear information about billing dates and renewal terms, and to dispute unauthorized or recurring charges after cancellation. If Now TV fails to honour your cancellation request or continues to charge you after you have explicitly asked them to stop, you can escalate your complaint to the Federal Competition and Consumer Protection Commission (FCCPC), Nigeria's official consumer protection authority. The FCCPC investigates unfair contract terms, misleading billing practices and non-compliance with cancellation requests.

Furthermore, under the FCCPA, any service provider must give you at least 14 days' notice before increasing fees or changing contract terms. If you cancel within this notice period, you may be entitled to a pro-rata refund. Yafee advises you to keep all email confirmations and payment receipts as evidence if you need to file a complaint.

Your legal position

You hold the legal right to cancel Now TV at any time. The company may not impose early-exit fees on monthly rolling subscriptions. If you cancel a fixed-term plan (such as a 12-month broadband contract) before the term ends, the company may deduct a reasonable early-termination fee, but this fee must be clearly stated in your contract and must not be punitive. If the fee appears excessive or the company cannot justify it, you can challenge it through the FCCPC.

How to cancel Now TV: step-by-step procedure

The most effective way to cancel Now TV in Nigeria is to follow a documented, multi-step approach that creates a paper trail and ensures the company cannot claim it never received your request.

Step 1: log in to your Now TV account and attempt online cancellation

First, visit the Now TV website and log in with your email and password. Navigate to your account settings, billing or subscription section, and look for a "Cancel subscription" or "Manage membership" button. If the online cancellation option is available and works, use it immediately. Take a screenshot of the confirmation page showing the date, time and cancellation reference number. Save this image to your device and email it to yourself as backup.

If the online tool does not work, does not load, or you cannot find the cancellation option, proceed immediately to Step 2. Do not delay.

Step 2: send a formal cancellation email to Now TV customer service

Compose a clear, professional email to Now TV's customer service address. Include the following details:

• Your full name as it appears on your account
• Your account email address
• Your customer reference number (if you have one)
• The date you wish cancellation to take effect (ideally before your next billing date)
• A clear statement: "I request immediate cancellation of my Now TV subscription effective [date]"
• A request for written confirmation of cancellation

Yafee recommends sending this email using a method that provides proof of delivery, such as Gmail with read receipt enabled or a tracked email service. Keep the subject line simple: "Subscription Cancellation Request-[Your Full Name]".

Step 3: send a registered letter to Now TV's UK address

Now TV's primary customer service address is in the United Kingdom. Send a registered, tracked letter to:

Now TV Customer Service
Athena Court
Grant Way
Isleworth
TW7 5QD
United Kingdom

Write the letter in the same format as your email, keeping it to one page. State your cancellation request clearly and request written confirmation. Use a postal service that provides tracking and proof of delivery, such as Royal Mail Special Delivery or an international courier. Keep the proof-of-posting receipt. Although Now TV has a UK address, international postal rules mean your letter will reach them within 7 to 14 days.

Step 4: monitor your account and billing for the next 30 days

After submitting your cancellation request, log into your Now TV account every 3 to 5 days to check that your subscription status shows as "cancelled" or "inactive". Review your bank statement or payment method to ensure no new charges appear. If your next billing date arrives and you are still being charged, escalate to Step 5 immediately.

Step 5: escalate to the FCCPC if Now TV refuses or delays

If Now TV has not cancelled your subscription within 14 days of your request, or if you receive a charge after cancellation, file a formal complaint with the Federal Competition and Consumer Protection Commission. You can lodge a complaint on the FCCPC website (fccpc.gov.ng) or in writing to:

Federal Competition and Consumer Protection Commission
No. 2 Ajose Adeogun Street
Victoria Island
Lagos
Nigeria

Include copies of your cancellation email, the proof-of-posting receipt from your registered letter, and your bank statements showing the unauthorized charge. The FCCPC will investigate and instruct Now TV to refund you if the company has breached your rights. This step is free and carries no cost to you.

Understanding refunds and what you are entitled to

Your entitlement to a refund depends on which type of plan you hold and when you cancel relative to your next billing date.

Monthly rolling subscriptions

If you hold a monthly Entertainment, Cinema or Sports pass and cancel before your billing date, you are entitled to a full refund or credit for the period you have already paid for but will not use. For example, if your billing date is on the 15th of each month and you cancel on the 5th, you retain access until the 15th and forfeit nothing. You do not owe the company anything if you cancel before the charge is processed.

Fixed-term plans and broadband contracts

If you cancel a broadband contract before the minimum term expires, Now TV may charge an early-termination fee. This fee is legal only if it was clearly disclosed in your contract before you signed up. The fee must be reasonable-it cannot exceed the company's genuine estimate of losses. If you believe the fee is excessive, you can dispute it through the FCCPC. Yafee advises checking your original contract document for the exact early-termination clause before you request cancellation.

Annual passes and promotional rates

If you purchased an annual pass at a promotional rate and cancel before the year ends, you may not receive a refund. Annual passes often come with terms that state refunds apply only within the first 14 days (the cooling-off period). If you cancel after 14 days, the company can retain your payment. Check your purchase receipt and contract terms to confirm your position.

Common mistakes to avoid when cancelling

Cancellation is straightforward once you know the right approach, but small errors can create delays or leave you vulnerable to future charges. Here are the pitfalls to sidestep.

Mistake 1: cancelling only through the website without written confirmation

Online cancellation buttons sometimes fail to process correctly, or the company may claim no record of your request exists. Never rely on the website alone. Always follow up with a written email or registered letter as backup. This creates a documented trail that proves you requested cancellation and when you made that request.

Mistake 2: waiting until your billing date to cancel

If you wait too long, a fresh charge may process before your cancellation takes effect. Billing systems often process charges at midnight on your billing date, and customer service staff may not be able to reverse a charge that has already left their system. Cancel at least 3 to 5 days before your next billing date to provide a safety margin. Check your account now to find your exact billing date.

Mistake 3: assuming cancellation is complete without checking your subscription status

After you submit your cancellation request, log in to your account and verify that your subscription status changes to "cancelled" or "inactive". Do not assume the process is finished because you received an email. Some companies send confirmation emails but leave the subscription active by mistake. Monitor your account for 14 days after cancellation to catch any errors early.

Mistake 4: not keeping proof of your request

Screenshots, email confirmation numbers, postal receipts and bank statements are your only evidence if a dispute arises. If Now TV continues to charge you and denies your cancellation request, you will need to show the FCCPC that you requested cancellation and when. Without proof, the company's word may carry more weight. Store all documents in a folder on your device and email them to yourself for safekeeping.

Mistake 5: paying unauthorized charges instead of disputing them

If Now TV charges you after you have cancelled, do not simply pay the charge hoping it will go away. Instead, immediately contact your bank and dispute the transaction as unauthorized. Your bank can reverse the charge while you file a formal complaint with the FCCPC. Disputing the charge on your account creates another layer of documented evidence that you did not consent to the payment.

What happens after you cancel Now TV

Cancellation is complete, but your obligations do not end the moment you receive a confirmation email. Follow these steps to ensure your account remains closed and your payment method is no longer charged.

Access during your grace period

You will retain access to Now TV content until the end of your paid period. If you paid monthly and cancel mid-cycle, you can continue watching until your billing date arrives. After that date, your account will automatically lock and you will no longer be able to stream. This is normal and expected. Do not be alarmed if your login stops working after your access period ends.

Update your payment method security

Consider updating your payment method details or marking your Now TV payment as a "blocked merchant" on your bank's app or website, if your bank offers this feature. This prevents any accidental recharges if Now TV attempts to resume billing. You can always remove the block later if you choose to resubscribe.

Check for additional charges or hidden subscriptions

Review your bank statement for the next 60 days to ensure no additional charges appear. Look for charges under variations of "Now TV", "Sky", "Broadband", "Now" or "Entertainment Pass"-subscription companies sometimes use multiple billing names. If you see an unfamiliar charge, contact your bank immediately and file a dispute. Yafee recommends setting a calendar reminder to review your statement on day 30 and day 60 after cancellation.

Unsubscribe from marketing emails

After cancellation, Now TV may send you re-engagement emails offering discounts to return. You have the right to unsubscribe from these emails by clicking the "unsubscribe" link at the bottom of each message. Alternatively, email Now TV's customer service and request removal from all marketing lists.

Checklist for cancelling Now TV safely

Print this checklist or save it to your phone before you begin. Tick off each item as you complete it to ensure nothing is missed.

Why yafee makes cancellation simple and legally sound

Cancelling a subscription should not require legal expertise or guesswork. Yafee has helped thousands of consumers cancel streaming services like Now TV by providing clear, legally grounded guidance that cuts through marketing language and company jargon. Our step-by-step approach ensures you follow the correct procedure, create a documented record, and know exactly what to do if the company refuses to honour your request.

Whether you are cancelling because you found a better platform, your budget has tightened, or the service no longer meets your needs, Yafee ensures your cancellation is processed on time and your money is protected. We reference Nigerian consumer law and the FCCPC's enforcement powers to give you confidence that your rights are real and enforceable. Visit Yafee today to access guides for cancelling other services, compare alternatives, and learn how to protect yourself as a consumer in Nigeria.

Now TV customer service contact details and cancellation address

Use the following address for all formal cancellation requests. Email confirmations may be helpful, but a registered letter creates the strongest legal record.

Primary address for cancellation requests:
Now TV Customer Service
Athena Court
Grant Way
Isleworth
TW7 5QD
United Kingdom

Alternative address:
Now Customer Care
Sky Central (2.5)
Grant Way
Isleworth
TW7 5QD
United Kingdom

Send your cancellation letter by registered post with proof of delivery. Keep the receipt. If you prefer to email, search the Now TV website for a customer service email address, but always follow up with a posted letter within 3 days. Yafee recommends using international tracking to ensure your letter arrives. The company must acknowledge your cancellation request within 5 business days and process it within 14 days. If they do not, file a complaint with the FCCPC using the contact details provided above.