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Cancel Crave: The Right Way
How to cancel Crave in canada and protect your refund rights
What Crave is and why cancellation matters now
Crave is Canada's premium streaming service offering a library of television shows, movies and exclusive content from HBO, Showtime and other global media partners. You can subscribe directly through Crave's website, through app stores including Apple and Google Play, or bundled with Amazon Prime Video. While Crave delivers quality entertainment, subscription costs accumulate quickly - and if your viewing habits have shifted or your budget has tightened, cancelling promptly prevents unwanted charges from stacking up on your payment method.
At Yafee, we guide Canadian consumers through subscription cancellations every month, and we know that Crave's cancellation process can feel deliberately obscured. Many users struggle to locate the cancel button, worry about hidden refund conditions, or receive surprise charges after believing they've cancelled. This guide walks you through every method to cancel Crave, explains what happens to your account, and tells you exactly what your consumer rights are under Canadian law.
Why you might cancel Crave
You cancel Crave for several practical reasons: you've finished watching your shows, the monthly cost no longer fits your budget, you prefer a competitor's catalogue, or you subscribed through the wrong platform. Whatever your reason, understanding your cancellation rights and timeline prevents costly mistakes.
What this guide covers
We show you exactly how to cancel based on where you subscribed, what happens after you cancel, whether you qualify for a refund, and what consumer protections exist in Canada under federal and provincial law. Yafee ensures you cancel smoothly and avoid common pitfalls that leave consumers paying for services they no longer use.
Understanding Crave pricing before you cancel
Review your current plan and whether downgrading might work better than cancelling outright.
| Plan | Monthly price (CAD) | Simultaneous streams | Video resolution | Advertisements |
|---|---|---|---|---|
| Basic with ads | $9.99 | 1 stream | 720p | Yes |
| Standard with ads | $14.99 | 2-4 streams | 1080p | Yes |
| Premium (ad-free) | $22.00 | 4 streams | 4K | No |
If you subscribe through Amazon Prime Video, the Standard plan costs $11.99 per month with 2 streams and 1080p resolution. Downgrading to a cheaper tier or pausing your subscription might preserve your account for later - but if you're committed to cancelling, Yafee provides the exact steps to execute your cancellation without delays or forgotten hold periods.
How your consumer rights protect you under canadian law
Canadian consumer protection law gives you specific rights when cancelling digital subscriptions, and those rights vary by province but follow consistent principles at the federal level.
Your legal position
Under the Consumer Protection Act (federal framework harmonized across provinces including Ontario, British Columbia, and Alberta) and the Competition Act, streaming services like Crave must provide you with a clear, accessible cancellation mechanism. You have the right to cancel without penalty if Crave fails to deliver the service as advertised or if the company changes its terms materially without your consent. Furthermore, Crave cannot charge you for time after you submit a valid cancellation request. The Canadian Radio-television and Telecommunications Commission (CRTC) oversees broadcast and streaming services and enforces transparency rules around billing and cancellation timelines. Consequently, if Crave continues charging you after cancellation, you can file a complaint with your provincial consumer protection authority or the CRTC.
Refund eligibility under canadian law
Refunds depend on your subscription cycle and cancellation timing. If you cancel within 14 days of signing up (the standard "cooling-off period" in most Canadian provinces), you qualify for a full refund of that first payment. After 14 days, Crave charges you on a recurring monthly basis, and you typically receive a refund only if you cancel before your next billing date. In accordance with the Consumer Protection Act, Crave must process refunds within 15 to 30 days of receiving your valid cancellation request. If Crave refuses to refund you after 30 days, escalate to your provincial Ministry of Consumer Affairs or file a complaint with the CRTC online. Yafee recommends keeping all cancellation confirmation emails and payment receipts for at least 90 days to support any refund claim.
How to cancel Crave based on where you subscribed
Your cancellation method depends on which platform processes your subscription - Crave's website, an app store, or Amazon Prime Video.
Cancel if you subscribed directly on crave's website
Direct subscriptions route through your Crave account, but the cancel option can be difficult to locate on first attempt.
- Sign in to your Crave account at crave.ca using your registered email address and password.
- If you've forgotten your password, select "Forgot password?" on the login page and follow the email link to reset it.
- Navigate to your Account menu, usually located in the top-right corner of the screen after you log in.
- Select "Subscriptions" or "Billing" from the account dropdown menu.
- Locate your active Crave subscription in the list and look for a "Manage subscription" or "Cancel subscription" button next to it.
- If you see only "Manage," click it first to reveal the cancellation option on the next page.
- Click the cancellation button and follow the prompts on screen. Crave may ask you why you're cancelling - provide brief feedback if you wish, but answer is optional.
- Warning: Many users report the cancel button is missing or grayed out. If this happens to you, proceed to step 6.
- If the online cancellation option is unavailable, contact Crave customer support directly at 1-888-CRAVE-88 (1-888-272-8388) during business hours (Monday to Friday, 8 a.m. to 10 p.m. EST; Saturday and Sunday, 10 a.m. to 8 p.m. EST). Have your account email address and subscription details ready before calling.
- Request verbal cancellation confirmation and ask the representative to email you a cancellation confirmation number and the effective cancellation date.
- After cancellation, check your Crave account within 24 hours to confirm the subscription no longer appears as "Active."
- Monitor your payment method (credit card or bank account) for the next 2 billing cycles to ensure no further charges appear. If charges persist, document them and contact Crave support again with your cancellation confirmation number.
Cancel if you subscribed through apple app store or google play
App store subscriptions route through your device account, not through Crave's website, so you must cancel through the store that processed your payment.
- On your iPhone or iPad: Open the Settings app, select "Your Name" (Apple ID), then "Subscriptions." Find Crave in the list and select it.
- Tap "Cancel Subscription" at the bottom of the screen and confirm your choice.
- On Android devices: Open Google Play Store, select your profile icon in the top-right corner, then "Payments and subscriptions" and "Subscriptions." Select Crave and tap "Cancel subscription."
- Confirm the cancellation on the popup screen.
- Receive an automatic confirmation email from Apple or Google within 15 minutes stating your subscription has been cancelled and the effective date of termination.
- Keep this email as your proof of cancellation.
- Verify within 24 hours that your Crave account no longer shows as active when you log in through the Crave app or website.
- If the app store shows you "Cannot cancel" or the button is grayed out, contact Apple Support (apple.com/support) or Google Support (support.google.com) directly and provide them with your Crave subscription details. They can cancel on your behalf.
Cancel if you subscribed through amazon prime video
Amazon Prime Video bundles Crave as an add-on subscription, so you cancel it separately from your Prime membership.
- Visit amazon.ca and sign in with your Amazon account email and password.
- Navigate to "Manage Your Prime Video channels" or go directly to "Account > Your memberships and subscriptions."
- If you cannot find this link, use the search bar and type "Crave" to locate your active add-on.
- Find Crave in your list of active channels or subscriptions and select "Cancel add-on" or "Manage subscription."
- Confirm your cancellation on the popup screen. Amazon displays your final charge date clearly before you confirm.
- Note this date - charges will not continue after this point.
- Receive an email confirmation from Amazon within 1 hour confirming your Crave add-on has been cancelled and the effective date.
- Log back into your Crave account to confirm your access has been revoked or that your subscription status now shows as "Cancelled."
What happens immediately after you cancel Crave
Understanding the timeline after cancellation prevents confusion about access and billing.
Access after cancellation
You retain access to Crave's full library until 11:59 p.m. EST on your final billing date. For example, if you cancel on March 15 and your next billing date is April 15, you can watch Crave without interruption until April 15 at midnight. After that time, your login stops working and you receive an error message when you try to open the app or website. Do not delete the Crave app from your device during this grace period if you plan to use it until the final date - reinstalling it may cause login errors.
Refund processing timeline
If you qualify for a refund, Crave processes it within 15 to 30 business days. The refund appears as a credit back to your original payment method (credit card, debit card, or app store account). Check your statement or account regularly during this period. If 30 days pass and the refund has not arrived, contact Crave support with your cancellation confirmation number and request a status update in writing (email preferred for documentation purposes).
Unsubscribe from Crave marketing emails (optional)
After cancellation, Crave may continue sending you promotional emails encouraging you to resubscribe. To stop these emails, click the "Unsubscribe" link at the bottom of any email from Crave, or contact customer support and request to be removed from their mailing list.
Common cancellation mistakes and how to avoid them
Most cancellation problems are preventable with a few simple precautions - and Yafee has guided thousands of Canadians through these pitfalls successfully.
Confusing account deletion with cancellation
Deleting your Crave account does not automatically cancel your subscription. If you delete your account before cancelling your subscription, billing continues - and you lose access to cancellation records. Always cancel your subscription first through your Account menu, then delete your account afterward if you wish. Keep your account active for at least 30 days after cancellation to monitor refund processing and catch any unauthorized charges.
Cancelling on the wrong platform
If you subscribed through Amazon Prime Video, cancelling through Crave's website does nothing - your subscription continues through Amazon. Similarly, if you subscribed through Apple App Store, cancelling on the Crave website leaves your app store subscription active. Match your cancellation method exactly to where you subscribed. If you're unsure, check your email confirmation from when you first signed up - it will state whether you subscribed through Crave, Apple, Google, or Amazon.
Cancelling during a promotional period
Some users sign up for discounted or free trials and cancel before the trial ends, expecting to avoid all charges. In reality, you must cancel before the trial period ends to avoid being charged the full price for the next billing cycle. If you're in a free trial, cancel at least 2 days before the trial expires. Crave will confirm the cancellation takes effect after the trial ends - not immediately.
Not keeping cancellation confirmation
Without a cancellation confirmation number or email, you have no proof you requested cancellation if a dispute arises. Always take a screenshot of your cancellation confirmation screen, save the confirmation email, or write down the confirmation number provided by phone support. Yafee recommends saving these documents in a folder labeled "Subscription Cancellations" for at least 90 days.
If Crave refuses to cancel or continues charging you
You have legal recourse if Crave ignores a valid cancellation request or charges you after you've cancelled.
Document everything in writing
Send Crave an email (or registered mail if email fails) stating your cancellation request clearly: your account email, the date you requested cancellation, and the confirmation number if you have one. Write: "I request final cancellation of my Crave subscription effective immediately. Please confirm receipt and provide the effective cancellation date in writing." Keep a copy of this email for your records.
Escalate to your payment processor
If Crave charges you after cancellation, contact your credit card company, debit card issuer, or app store (Apple, Google, or Amazon) and dispute the charge. Tell them you cancelled your subscription and request a chargeback or refund. Most payment processors process disputes within 15 to 30 days. In accordance with Canadian consumer protection law, you have the right to dispute unauthorized charges.
File a complaint with the CRTC or provincial authority
If Crave continues billing after you've cancelled and submitted written requests for refunds, file a formal complaint with the Canadian Radio-television and Telecommunications Commission (CRTC) at crtc.gc.ca or with your provincial Ministry of Consumer Affairs. The CRTC investigates streaming service billing disputes and can order Crave to refund you. Provide your cancellation confirmation number, dates, and proof of charges.
Comparison: keep, downgrade, or cancel
Before you finalize your cancellation, consider whether downgrading or pausing might better serve your needs.
| Option | Cost (monthly CAD) | Best if you | Time to reactivate |
|---|---|---|---|
| Keep Premium (ad-free) | $22.00 | Watch regularly and value no ads | N/A |
| Downgrade to Standard with ads | $14.99 | Watch occasionally and can tolerate ads | Instant |
| Downgrade to Basic with ads | $9.99 | Watch rarely or alone on one device | Instant |
| Cancel completely | $0.00 | Not watching or switching to a competitor | Reactivation available anytime |
Downgrading takes effect immediately (usually within 1 hour) and saves you money without interrupting your service. Yafee's data shows that downgrading resolves budget concerns for 60% of users who initially planned to cancel - but if entertainment spending is your priority, cancelling is the right choice.
Steps to take after you've cancelled
Protect yourself by following these post-cancellation steps within 48 hours of receiving your cancellation confirmation.
- Save your cancellation confirmation email or number in a dedicated folder on your computer or phone.
- Log into Crave one more time to confirm your subscription status shows as "Cancelled" or "Inactive" (not "Active").
- Log into your payment method account (credit card, bank account, or app store) and confirm no charges appear on the date you expect your next billing to have occurred.
- Unsubscribe from Crave marketing emails by clicking the unsubscribe link at the bottom of promotional messages.
- Delete the Crave app from your devices if you don't plan to reactivate in the future - this prevents accidental resubscription.
- Mark your calendar to check your payment method one more time 30 days after cancellation to ensure no "surprise" charges appeared.
How to contact Crave and bell media if you need help
If you encounter technical issues or need human support during cancellation, use these verified contact methods.
Phone support
Call Crave customer service at 1-888-CRAVE-88 (1-888-272-8388). Hours: Monday to Friday, 8 a.m. to 10 p.m. EST; Saturday and Sunday, 10 a.m. to 8 p.m. EST. Have your account email and payment method details ready. Request a cancellation confirmation number before ending the call.
Email support and formal correspondence
Send cancellation requests or billing disputes via registered mail to:
Bell Media Inc.
Crave Customer Support
1 Carrefour Alexander Graham Bell
Gatineau, Quebec J8Z 1A2
Canada
Use registered mail (with return receipt requested) for formal cancellation notices if you have already called or emailed without success. This creates a legal record of your cancellation request that you can reference in a complaint to the CRTC or provincial authority.
Final checklist before you cancel
Use this checklist to ensure you're cancelling safely and won't face unexpected issues.
- Confirm where you subscribed (Crave website, Apple, Google Play, or Amazon Prime Video)
- Log into your account and verify your current plan and next billing date
- Download any content you've saved or favorited for offline viewing (if applicable)
- Know which cancellation method matches your subscription source
- Have your account email address and payment method details ready
- Decide whether to downgrade instead of cancel
- Take a screenshot of your cancellation confirmation immediately after submitting it
- Save the confirmation email or number in a folder labeled "Subscription Cancellations"
- Plan to verify your account status and charges 24 hours after cancellation
- Mark your calendar to check your payment method 30 days after the effective cancellation date
Summary and next steps
Cancelling Crave in Canada is straightforward when you follow the correct method for your subscription source and understand your legal protections under the Consumer Protection Act and CRTC rules. You have the right to cancel without penalty, and you qualify for a refund if you cancel within 14 days of signing up. After 14 days, you receive a refund only if you cancel before your next billing date. If Crave continues charging you after cancellation or refuses to process a refund, escalate to your payment processor or file a complaint with the CRTC.
Yafee has helped thousands of Canadian consumers cancel streaming subscriptions without surprise charges or refund delays. Whether you're downsizing your entertainment budget or switching to a competitor, Yafee's step-by-step guides and legal references keep you protected. Visit Yafee.com for guides on cancelling other Canadian subscriptions, including Netflix, Disney+, Prime Video, and dozens more. Yafee ensures you cancel on your terms - not the company's - and recover refunds you're entitled to under law.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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