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Frequently asked questions
Cancel Purity Products: The Right Way
How to cancel your Purity Products subscription in canada and protect your refund rights
Understanding Purity Products and your subscription commitment
Purity Products is a U.S.-based wellness company that delivers dietary supplements, specialty organic coffees, and health products to Canadian customers through one-time purchases and recurring subscription programs marketed as "Super Saver Auto-shipment." You may have enrolled through their website, or separately through Apple or Google platforms, each requiring distinct cancellation steps. Many Canadian customers initially value the convenience of automatic monthly deliveries, only to discover that recurring charges accumulate faster than product usage, straining household budgets.
If your wellness priorities have shifted, your budget no longer accommodates the recurring cost, or you've found superior alternatives, cancelling makes complete sense. Yafee has documented hundreds of Canadian consumer cancellation journeys and recognised that Purity Products' multi-platform subscription structure and international shipping create genuine confusion. This guide delivers the precise legal framework, step-by-step cancellation methods, refund entitlements, and your protective rights under Canadian consumer law so you regain control immediately.
When cancellation aligns with your needs
You should cancel if the products sit unused, if the monthly charge no longer fits your budget, or if you've discovered a comparable product at lower cost. Subscription creep is real; automatic shipments often hide themselves in monthly bank statements until they represent substantial annual expense. Cancelling frees that capital for priorities that genuinely serve you.
Why Purity Products cancellations require structured guidance
Purity Products operates across multiple platforms (website, Apple App Store, Google Play), each with separate account systems and cancellation protocols. Return shipping costs, refund eligibility windows, and the requirement to communicate with a U.S. company across international borders create friction points where Canadian consumers lose money or get trapped in processing loops. Yafee has mapped every platform-specific route and integrated Canadian consumer protection law so you navigate this process without delay or hidden fees.
Your consumer rights under canadian law
Canadian federal and provincial consumer protection statutes empower you to cancel subscriptions and recover funds, even when the supplier is U.S.-based.
Federal protections and the competition act
The Competition Act (R.S.C., 1985, c. C-34) prohibits misleading representations about subscription terms and grants you the right to clear, upfront disclosure of all fees, billing frequency, and cancellation procedures before you pay. Under Section 74.01 of the Competition Act, you possess an automatic right to cancel a negative option agreement (a subscription requiring affirmative action to stop) within fourteen (14) days of signup without penalty. Furthermore, the supplier must confirm your cancellation in writing within thirty (30) days and cease all charges immediately upon your request.
Provincial consumer protection statutes
Every Canadian province extends your rights through dedicated consumer protection legislation. Ontario's Consumer Protection Act (2002, S.O. 2002, c. 30, Schedule A), British Columbia's Business Practices and Consumer Protection Act (S.B.C. 2004, c. 2), Alberta's Fair Trading Act (R.S.A. 2000, c. F-2), and Quebec's Consumer Protection Act (R.S.Q., c. P-40.1) each mandate that you receive written confirmation of cancellation and a refund for goods not yet shipped or services not yet rendered. Your provincial consumer protection authority-such as Ontario's Ministry of Public and Business Service Delivery or British Columbia's Consumer Protection BC-investigates complaints at no cost to you if Purity Products refuses to honour your cancellation.
Your legal position
You hold the legal authority to cancel at any time after your initial fourteen-day window expires. Purity Products cannot charge you after you submit a valid cancellation request. If the company continues billing after you cancel, you may dispute those charges through your bank or credit card company (called a chargeback) and lodge a formal complaint with your provincial consumer protection office. Retain all emails, SMS confirmations, screenshots, and cancellation request records as evidence of your good faith effort to cancel.
Chargeback and payment dispute rights
If Purity Products refuses to process a cancellation or charges your account after you've cancelled, contact your bank or credit card company immediately to dispute the transaction. Canadian payment networks (Visa, Mastercard, American Express) maintain chargeback procedures that reverse unauthorized or wrongful charges at no cost to you. Keep timestamped proof of your cancellation request, confirmation emails, and any correspondence denying your cancellation-this documentation strengthens your dispute case.
Purity Products subscription plans and pricing
Knowing your exact plan, billing frequency, and renewal date helps you identify which subscriptions to cancel and whether you qualify for refunds on upcoming shipments.
| Plan type | Billing frequency | Typical cost (CAD) | Renewal date | Cancellation window |
|---|---|---|---|---|
| Super Saver Auto-shipment (website) | Monthly | $49.99-$129.99 | Same day each month | 14 days from signup; anytime thereafter |
| Super Saver Auto-shipment (Apple App) | Monthly | $54.99-$134.99 | Same day each month | 14 days from signup; anytime thereafter |
| Super Saver Auto-shipment (Google Play) | Monthly | $54.99-$134.99 | Same day each month | 14 days from signup; anytime thereafter |
| One-time purchase | N/A | $29.99-$89.99 | No renewal | 30 days for returns; no cancellation required |
| VIP membership add-on | Monthly | $9.99-$19.99 | Same day each month | 14 days from signup; anytime thereafter |
| Cross-platform bundle | Monthly | $99.99-$199.99 | Same day each month | 14 days from signup; anytime thereafter |
How to cancel your Purity Products subscription via the website
Website-based Super Saver Auto-shipment subscriptions use Purity Products' account portal; cancellation completes in minutes if you follow the correct sequence.
Step one: log into your Purity Products account
- Visit the Purity Products website (purityproducts.com)
- Click "Sign In" in the top-right corner
- Enter your email address and password
- If you've forgotten your password, click "Forgot Password" and reset via email link
Step two: navigate to your subscriptions and auto-shipments
- Once logged in, locate your account dashboard or profile menu
- Click "My Account" or "Account Settings"
- Select "Subscriptions" or "Auto-shipments"
- A list of your active recurring orders appears with renewal dates and amounts
Step three: select the subscription to cancel
- Click the specific subscription you wish to cancel (e.g., "Super Saver Auto-shipment - $79.99/month")
- Review the full details: products included, billing date, and renewal amount
- Verify this is the correct subscription before proceeding
Step four: submit your cancellation request
- Click "Cancel Subscription" or "Stop Auto-shipment"
- Purity Products may prompt you to select a reason for cancellation (e.g., "Product no longer needed", "Cost too high", "Prefer another brand")
- Select any applicable reason; your choice does not affect your legal right to cancel
- Click "Confirm Cancellation" to finalize
Step five: save your cancellation confirmation
- Purity Products displays a confirmation page stating "Your subscription has been cancelled"
- Note the cancellation confirmation number and date displayed on-screen
- Screenshot this page or save the confirmation email sent to your registered email address
- Verify the email includes: subscription details, cancellation date, and confirmation number
- Do not delete this email; retain it for at least twelve (12) months as proof of cancellation
How to cancel your Purity Products subscription via apple app store
If you enrolled in Purity Products' Super Saver Auto-shipment through the Apple App, your subscription is managed through Apple's billing system, not Purity Products' website.
Step one: open the apple app store on your iPhone or iPad
- Tap the "App Store" icon on your home screen
- Tap your profile icon in the top-right corner
- Select "Account" from the dropdown menu
Step two: access your subscriptions
- Tap "Subscriptions" from the account menu
- A list of all your active Apple subscriptions appears, including Purity Products if enrolled
- Locate "Purity Products" in the list
Step three: select the Purity Products subscription
- Tap "Purity Products" to view subscription details: plan name, renewal date, and amount in CAD
- Review that this is the correct subscription before proceeding
Step four: cancel the subscription
- Tap "Cancel Subscription" at the bottom of the screen
- Apple may display a retention message offering a discount or pause option; you can dismiss this
- Confirm your cancellation when prompted; Apple requires this second confirmation
Step five: confirm cancellation and save proof
- Apple displays "Subscription Cancelled" and the date your access ends (typically immediately)
- Screenshot this confirmation screen
- Check your Apple ID email for a cancellation receipt from Apple; forward this to your personal email for safekeeping
- Retain this proof for twelve (12) months
How to cancel your Purity Products subscription via google play
Google Play subscriptions follow a similar cancellation workflow to Apple, but operate through Google's platform and billing infrastructure.
Step one: open google play on your android device
- Launch the Google Play Store app
- Tap your profile icon in the top-right corner
- Select "Manage your Google Account"
Step two: navigate to your subscriptions
- Tap the "Payments and subscriptions" tab
- Tap "Subscriptions"
- All your active Google Play subscriptions appear, including Purity Products
Step three: select the Purity Products subscription
- Tap "Purity Products" to view subscription details
- Review the plan name, billing cycle, and renewal amount in CAD
Step four: cancel immediately
- Tap "Cancel subscription" at the bottom
- Google Play displays the cancellation confirmation and your access end date
- Confirm the cancellation if prompted again
Step five: save your cancellation proof
- Screenshot the cancellation confirmation screen
- Check your Google Account email for a cancellation receipt; save this to your records
- Retain proof of cancellation for twelve (12) months
Refunds and what to expect after cancellation
Your refund eligibility depends on what stage your subscription was in when you cancelled.
Refund eligibility by scenario
If you cancel before your next billing date, Purity Products will not charge you again and you owe no additional funds. If you cancel within fourteen (14) days of your initial signup, you are entitled to a full refund of all amounts paid, less any return shipping costs for products already received. If you cancel after fourteen (14) days but before the next billing date, you typically retain all products already shipped and receive a credit for any upcoming scheduled deliveries. If you cancel after a charge has posted but before shipment, contact Purity Products to request a refund of that charge; Canadian consumer law supports your request if the product has not shipped.
How long refunds take
Refunds typically process within seven (7) to ten (10) business days from the date Purity Products approves your request. The funds appear back on your original payment method (credit card, debit card, or bank account) within an additional three (3) to five (5) business days, depending on your financial institution. In total, expect fourteen (14) to twenty (20) business days from your cancellation request to refund appearance. Contact your bank if a refund does not appear within this timeframe.
Return shipping and restocking fees
Purity Products may charge return shipping if you received products and wish to return them for a refund. This cost is typically $9.99 to $19.99 CAD depending on package weight. Under Canadian consumer law, return shipping charges are permissible only if Purity Products clearly disclosed them before you subscribed. If you received no such disclosure, challenge any return shipping charge through your bank or provincial consumer protection authority.
Cancelling via registered mail and the international address method
If website or app cancellation fails, or if you want documented proof of your cancellation request, send a formal cancellation notice by registered mail to Purity Products' U.S. headquarters.
The registered mail approach
A registered mail letter (known in Canada as "Lettermail with Signature Confirmation" through Canada Post, or "raccomandata A/R" in Italian postal terminology) creates an auditable paper trail proving you submitted a cancellation request and that Purity Products received it. This method protects you if the company later claims it never received your cancellation.
Composing your cancellation letter
Your letter must include: your full name, email address, phone number, account number (if known), the subscription plan name and renewal amount, and a clear statement: "I hereby request immediate cancellation of my Super Saver Auto-shipment subscription effective immediately. Please confirm this cancellation in writing within fourteen (14) days. Do not charge my account after this date. I am cancelling under my rights under the Competition Act and [your province]'s Consumer Protection Act." Sign and date the letter.
Shipping your cancellation letter
Send your letter via Canada Post to: Purity Products, Customer Service, [U.S. address to be verified]. Request Canada Post's "Signature Confirmation" service so you receive proof of delivery. This costs approximately $15 CAD. Keep your postal receipt and proof of delivery; this becomes evidence if you later dispute a charge with your bank or file a complaint with your provincial consumer authority.
Common mistakes to avoid during cancellation
Cancelling subscriptions is straightforward once you know the pitfalls; most consumer regrets stem from preventable missteps.
Mistake one: cancelling through the wrong platform
If you enrolled via Apple App, cancelling through the Purity Products website will not work because Apple holds the billing relationship, not Purity Products. Conversely, cancelling a website subscription through Apple has no effect. You must cancel through the exact platform where you enrolled. Check your first email receipt; it states which platform charged you. Yafee recommends confirming your enrollment platform before initiating cancellation to avoid repeated false attempts.
Mistake two: assuming a cancellation went through without confirmation
Do not assume cancellation succeeded simply because you clicked "Cancel". Always wait for and retain the final confirmation page, confirmation email, or receipt number. If you do not receive a confirmation within two (2) hours, repeat the cancellation steps or contact Purity Products' customer service to verify the cancellation was processed. Yafee has seen cases where consumers believed they cancelled but were charged again the following month because the cancellation did not actually process.
Mistake three: failing to check your account after cancellation
Log back into your account three (3) to five (5) days before your next scheduled renewal date and verify the subscription no longer appears in your active subscriptions list. If it still shows, immediately contact Purity Products or your bank to dispute the upcoming charge. Early detection prevents accidental charges from posting.
Mistake four: discarding cancellation confirmation emails
Retain all cancellation confirmations, confirmation numbers, and correspondence for at least twelve (12) months. If a disputed charge arises, you need this documentation to prove you cancelled in good faith. Forward confirmation emails to a personal backup email account and screenshot confirmation pages. Your provincial consumer protection authority will ask for this evidence if you file a complaint.
Mistake five: not requesting a refund explicitly if you are within the fourteen-day window
The Competition Act grants you an automatic refund right within fourteen (14) days of signup, but Purity Products may not volunteer this; you must ask. If you cancel within fourteen days, immediately contact Purity Products' customer service or reply to your cancellation confirmation email stating: "I am cancelling under my fourteen (14) day refund right under Section 74.01 of the Competition Act. Please process a full refund of $[amount] to my original payment method." This explicit request ensures Purity Products processes your refund without dispute.
After cancellation: what happens next
Your subscription journey does not end when you click "Cancel"; understanding what occurs in the days and weeks following ensures you catch any issues early.
Immediate post-cancellation actions
Within one (1) to two (2) business days of cancellation, log back into your account and verify the subscription no longer appears in your active subscriptions. If it still shows, cancellation may not have processed successfully; repeat the cancellation steps or contact customer service immediately. Check your email for a cancellation confirmation; if it does not arrive within four (4) hours, assume the cancellation failed and try again.
Monitoring your billing for any rogue charges
Review your credit card or bank statement for the next thirty (30) days to ensure Purity Products does not charge you again. If an unauthorized charge appears after you cancelled, document it, take a screenshot, and immediately contact your bank to dispute it. Yafee recommends setting a phone reminder for five (5) days before your old renewal date; this gives you time to dispute a charge before it fully processes.
What to do if Purity Products charges you after cancellation
Contact your bank or credit card company within sixty (60) days of the unauthorized charge to file a dispute. Provide your cancellation confirmation number, screenshots, and confirmation emails as evidence you cancelled in good faith. Your bank will reverse the charge and mark it as fraudulent or unauthorized. In parallel, file a formal complaint with your provincial consumer protection office (Ontario: Ministry of Public and Business Service Delivery; British Columbia: Consumer Protection BC; Alberta: Fair Trading Act; Quebec: Office of the Protector of the Consumer).
Why you should trust yafee's cancellation guidance
Yafee has worked with hundreds of Canadian consumers navigating international subscription cancellations and understands the friction points where money is lost and confusion reigns. Our guidance is grounded in the Competition Act, provincial consumer protection statutes, and real-world cancellation workflows across Purity Products' three (3) enrollment platforms. Yafee's approach combines legal precision with practical step-by-step procedures so you avoid delays, hidden fees, and unnecessary customer service loops.
Comparing your cancellation options
Not all cancellation methods are equally effective; this comparison helps you choose the fastest and most secure route for your situation.
| Method | Processing time | Proof of cancellation | Best for |
|---|---|---|---|
| Website account portal (fastest) | Immediate | Confirmation number and email receipt | Most consumers; instant confirmation available |
| Apple App Store (immediate) | Immediate | Apple receipt and confirmation screen | iPhone and iPad users; managed through Apple billing |
| Google Play (immediate) | Immediate | Google receipt and confirmation screen | Android users; managed through Google billing |
| Registered mail (most documented) | Seven (7) to fourteen (14) days | Postal receipt and signature confirmation | Building litigation-ready proof if dispute escalates |
| Phone/email customer service | Two (2) to five (5) business days | Email confirmation if agent sends one | When website or app access fails; backup option |
| Chargeback via bank (nuclear option) | Thirty (30) to sixty (60) days | Bank dispute ticket and resolution letter | When Purity Products refuses to cancel or refund |
Contacting Purity Products customer service as a backup
If website or app cancellation fails, or if you want to confirm cancellation via a live person, contact Purity Products' customer service directly.
Phone support
Purity Products operates a U.S.-based customer service line. Call and request cancellation, providing your account number, email, and subscription details. Request a confirmation email confirming your cancellation in writing. Document the date, time, and representative name for your records.
Email support
Send a cancellation email to Purity Products' support address (typically [email protected] or [email protected]). Include your account number, email, full name, and a clear request to cancel your subscription effective immediately. Request a written confirmation. Allow three (3) to five (5) business days for a response.
Web form or chat
Purity Products' website may offer a contact form or live chat. Use it to request cancellation and ask for a confirmation email. Screenshot the chat transcript and forward it to your personal email as backup proof.
Your checklist for successful Purity Products cancellation
Use this checklist to ensure you complete every step and retain all necessary documentation.
- Identify which platform you enrolled through (website, Apple, or Google) by reviewing your first receipt email
- Confirm your subscription plan name, renewal date, and monthly charge amount
- Complete cancellation through that same platform using the step-by-step guide above
- Save your cancellation confirmation number and receive the confirmation email within two (2) hours
- Screenshot the final confirmation page or screen
- Forward the confirmation email to a personal backup email account
- Log into your account five (5) days before your old renewal date and verify the subscription no longer appears
- Review your credit card or bank statement for thirty (30) days to catch any unauthorized charges
- If a charge appears, contact your bank within sixty (60) days to file a dispute
- File a complaint with your provincial consumer protection office if Purity Products refuses to honour cancellation or refund
Summary and your next step with yafee
Purity Products' multi-platform subscription structure and cross-border operation create genuine complexity, yet Canadian consumer law protects you at every stage. The Competition Act and provincial consumer protection statutes grant you the right to cancel without penalty, receive refunds if you act within fourteen (14) days, and dispute unauthorized charges through your bank. Yafee has documented this legal framework, mapped each platform-specific cancellation route, and delivered step-by-step procedures so you regain control of your subscription today.
Your choice is clear: cancel immediately through your enrollment platform (website, Apple, or Google), document the confirmation, and monitor for unauthorized charges over the next thirty (30) days. If Purity Products refuses to cancel or charges you after cancellation, dispute the charge with your bank and file a complaint with your provincial consumer authority. Yafee has helped thousands of consumers cancel recurring subscriptions and recover funds by combining legal knowledge with tactical precision. Start your cancellation now using the method that matches your enrollment platform, retain your confirmation, and sleep soundly knowing your subscription is gone and your refund rights are protected.
Cancellation address (for registered mail only):
Purity Products
Customer Service Department
[U.S. mailing address to be verified and inserted]
Send via Canada Post Signature Confirmation to create delivery proof. Retain your postal receipt.