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Cancel Purity Products: Step-by-Step Guide
How to cancel your Purity Products subscription and reclaim your refund
Understanding Purity Products and the super saver subscription model
Purity Products is a United States-based nutritional supplement company that delivers vitamins, botanical formulas, and targeted health blends directly to your home through an automatic recurring shipment program called "Super Saver." When you enroll in Super Saver, the company charges your payment method on a fixed schedule, typically every 30, 60, or 90 days depending on your chosen interval. The program offers discounted pricing compared to one-time purchases, but it also locks you into a continuous billing cycle that continues until you explicitly cancel. Understanding how this subscription works is the first step toward regaining control of your account and preventing unwanted charges.
How the super saver program operates
When you join Super Saver, Purity Products automatically processes your payment and ships your selected products on a schedule you initially chose. The program provides loyalty discounts that can reduce your per-unit cost by 10 to 25 percent compared to standard retail pricing. However, shipments process on fixed cutoff dates, and if you attempt to cancel after that date has passed, the company will charge your card for the next shipment cycle. This timing mechanism is where many customers encounter problems; they believe they have cancelled, only to discover another charge posted to their account days or weeks later. Yafee recommends you verify your exact shipment date and billing cycle before initiating any cancellation request.
Pricing structure for popular Purity Products items
| Product name | One-time purchase price | Super Saver price | Typical savings |
|---|---|---|---|
| The Purity Super Pill | $79.95 | $59.95 per shipment | 25 percent discount |
| Krill Omega 50+ with CoQ10 | $56.95 | $42.95 per shipment | 25 percent discount |
| Ultimate Mental Performance | $39.95 | $29.95 per shipment | 25 percent discount |
| Joint Comfort and Mobility | $49.95 | $37.45 per shipment | 25 percent discount |
Why customers cancel their Purity Products subscriptions
Your reasons for cancellation shape which cancellation method you choose and what documentation you may need to retain.
Common reasons for stopping your subscription
You may decide to cancel because the supplement did not deliver the health results you expected, you discovered a competitor offering superior value, or your budget changed. Some customers enroll during a promotional trial period and do not realize that a full-price recurring subscription automatically activates after the trial ends. Others accumulate excess inventory and want to pause deliveries without permanently closing their account. Financial hardship, allergic reactions, or conflicting medications can also trigger legitimate cancellation requests. Whatever your reason, you retain full consumer rights under federal law to stop unwanted recurring charges.
The subscription cancellation challenge
Although Purity Products publishes cancellation procedures on its website, independent consumer review platforms reveal a recurring frustration: customers report that cancellation requests vanished before the next shipment processed, refunds arrived only after repeated follow-up contacts, and the company charged accounts even after customers claimed they had successfully cancelled. This pattern reflects a widespread business practice where subscription signup is deliberately streamlined while cancellation is made deliberately difficult. Yafee exists to empower you with clear, step-by-step cancellation procedures so you can document your request and protect yourself from surprise charges.
Your legal rights and consumer protections
Federal law provides you with explicit protections against unwanted recurring charges and sets minimum standards that Purity Products must follow.
Federal trade commission act section 5 and restore online shoppers confidence act
Under the Restore Online Shoppers Confidence Act (ROSCA), which amended the Federal Trade Commission Act section 5, Purity Products is legally required to obtain your express informed consent before charging your payment method for any recurring subscription. The company must provide clear and conspicuous disclosure of all material terms including the total cost, frequency of billing, and the cancellation mechanism before you authorize the initial charge. Furthermore, the company must honor cancellation requests submitted through the same medium by which you authorized the subscription, or through another reasonably available method. If Purity Products fails to comply with these requirements, the Federal Trade Commission (FTC) can impose civil penalties and refund orders on your behalf.
Your legal position as a consumer
You have the right to cancel your subscription without penalty, hidden fees, or delay. The company must process your cancellation request promptly, typically within one billing cycle. If Purity Products charged your card after you submitted a valid cancellation request, you have the right to dispute that charge through your credit card issuer under the Truth in Lending Act. You may also file a complaint with the Federal Trade Commission at reportfraud.ftc.gov if the company ignores your cancellation request or continues billing after you explicitly cancelled.
Cancellation methods for Purity Products subscriptions
Purity Products provides multiple pathways to cancel, and your chosen method affects processing speed and documentation trail.
Cancelling through your online account dashboard
The fastest cancellation method is through your customer account at purityproducts.com, where you control your Super Saver enrollment directly. This method creates an immediate digital record of your cancellation request.
- Navigate to purityproducts.com and sign into your customer account using your email address and password.
- Click on your account profile or dashboard icon, typically located in the upper right corner of the website.
- Select "My Subscriptions," "Super Saver," or a similarly named menu option.
- Locate your active subscription and click the "Cancel" or "Manage Subscription" button.
- Review the company's cancellation confirmation page and take a screenshot or print a copy as proof of your cancellation request.
- Verify that you receive a confirmation email from Purity Products within 24 hours acknowledging your cancellation request.
- Retain all confirmation emails and screenshots for your records in case a dispute arises with your payment method.
Cancelling by telephone
Telephone cancellation creates a real-time conversation but requires you to document the interaction thoroughly. Yafee recommends calling during business hours when the line is less busy, so you can speak with a representative who has the authority to process your request immediately.
- Locate the customer service phone number on your most recent Purity Products invoice or at purityproducts.com/contact.
- Call the customer service line and confirm you are speaking with an authorized representative.
- Provide your full name, email address, and account number when prompted.
- State clearly: "I want to cancel my Super Saver subscription effective immediately and request that you process no further shipments or charges."
- Ask the representative to confirm your cancellation in the company's system and provide you with a cancellation confirmation number.
- Write down the representative's name, the date, the time, and the confirmation number they provide.
- Request that the company email you a written cancellation confirmation within 24 hours.
- If the representative refuses to cancel or transfers you multiple times, politely ask to speak with a supervisor and repeat your cancellation request.
Cancelling by mail or written correspondence
Written cancellation provides the strongest legal documentation but takes longer to process. The company must receive your letter before the next billing cycle cutoff date to prevent the subsequent charge.
- Compose a formal cancellation letter on plain paper or send an email to the address listed on Purity Products' website or your invoice.
- Include the following information: your full name, email address, phone number, account number, current subscription product name, and the date you are sending the request.
- Write: "I formally request cancellation of my Super Saver subscription, effective immediately. Please process no further shipments or charges to my account. I request a written confirmation of this cancellation within five business days."
- Send your letter via certified mail with return receipt requested, or send an email with read receipt enabled.
- Retain the postal receipt, delivery confirmation, or email delivery receipt as proof that Purity Products received your request.
- If using email, also note the exact date and time you sent the message.
Refund eligibility and the 60-day money-back guarantee
Purity Products advertises a 60-day money-back guarantee on unopened products, though the fine print and application process require careful review.
How the money-back guarantee operates
You may return unopened, unused products within 60 days of shipment to receive a refund. The 60-day clock begins on your shipment date, not your receipt date, which means you may have fewer than 60 calendar days if shipping took several days. You must pay for return shipping unless the return is due to a damaged or defective product. Opened or partially used bottles typically do not qualify for refund, and the company may deduct a restocking fee from your refund amount. Yafee recommends you check your order confirmation email for the exact date your first shipment left the warehouse, then count 60 days from that date to establish your refund deadline.
Initiating a refund request
- Contact Purity Products customer service by phone or email and request a return merchandise authorization (RMA) number.
- Provide your account information, the product name, and the reason for return (defective, unsatisfactory, or cancelled subscription).
- Write down or email confirmation of the RMA number and any return shipping instructions the company provides.
- Pack the unopened product securely and include your RMA number on the outside of the package.
- Ship the package to the return address provided by the company, using a shipping method that provides tracking and signature confirmation.
- Retain your shipping receipt and tracking number until the company processes your refund.
- Allow 10 to 15 business days for Purity Products to receive and process your return after it arrives at the returns facility.
- Verify the refund appears in your bank account or on your credit card statement within 5 to 10 business days of processing.
Common mistakes to avoid when cancelling
You can cancel with confidence when you know which missteps create delays or failed cancellations.
Assumption that unread promotional emails mean you are still subscribed
Simply ignoring Purity Products marketing emails does not cancel your subscription; the company interprets silence as continued consent and charges your account accordingly. You must actively submit a cancellation request through one of the documented methods above.
Cancelling only through email without follow-up confirmation
Email cancellation requests can be filtered as spam, marked as read but overlooked by staff, or lost in an overloaded inbox. Yafee recommends sending your cancellation email, waiting 48 hours for a response, and if you do not receive written confirmation, follow up by phone with the confirmation number you were promised.
Attempting to cancel immediately after your order ships
If your shipment has already left the warehouse, Purity Products may not process a cancellation in time to prevent the charge. Check your account for the exact shipment cutoff date and submit your cancellation request at least five business days before that date whenever possible.
Cancelling your account without verifying all active subscriptions
If you enrolled in multiple Super Saver subscriptions (for different products or family members), you must cancel each subscription separately. Deleting your overall account may not automatically cancel all associated recurring charges.
What happens after your cancellation is processed
Understanding the post-cancellation timeline helps you verify that the company honored your request and your account remains closed.
Verify your cancellation took effect
Log back into your Purity Products account 24 to 48 hours after submitting your cancellation request and confirm that your subscription no longer appears in the "My Subscriptions" section. If the subscription still displays as "Active," contact customer service immediately by phone to escalate the issue.
Monitor your payment method for unwanted charges
Review your credit card or bank statement for the next 60 days after cancellation to ensure no additional charges appear. If Purity Products charges your card after you cancelled, contact your credit card issuer to dispute the charge and reference your cancellation confirmation number.
Unsubscribe from promotional emails
Cancelling your subscription does not automatically remove you from Purity Products' marketing email list. Open a promotional email and click "Unsubscribe" at the bottom to opt out of future messages. This step prevents confusion about whether your account is still active.
Comparison of cancellation methods
Your choice of cancellation method depends on how quickly you need the cancellation processed and how much documentation you require.
| Cancellation method | Speed of processing | Documentation created | Best for immediate cancellation |
|---|---|---|---|
| Online account dashboard | Immediate (same day) | Screenshot and email confirmation | Yes, fastest option |
| Phone call to customer service | Same day (must speak with agent) | Confirmation number and email confirmation | Yes, requires representative availability |
| Certified mail | 5 to 7 business days | Postal receipt and return receipt | No, requires advance planning |
| Standard email | 2 to 5 business days (unreliable) | Email delivery receipt only | No, confirmation often delayed |
When to escalate your cancellation to the federal trade commission
If Purity Products ignores your cancellation request or continues charging your card, you have the right to file a formal complaint with federal authorities.
Document evidence before escalating
Gather all written cancellation requests, confirmation numbers, screenshots of your account, email confirmations, and copies of unauthorized charges. Export your credit card or bank statement showing charges that occurred after your cancellation date.
File a complaint with the federal trade commission
Visit reportfraud.ftc.gov and complete the online complaint form. Include your account number, dates of cancellation requests, dates of unauthorized charges, and attach screenshots and email confirmations. The FTC investigates patterns of deceptive billing and can issue refund orders and civil penalties against the company.
Dispute charges with your payment method issuer
Contact your credit card company or bank and initiate a chargeback dispute for any charge that occurred after your cancellation. Provide your cancellation confirmation number and all supporting documentation. Your payment method issuer will typically reverse the charge within 30 to 60 days while they investigate.
How yafee helps you regain control of your subscriptions
Navigating recurring charges and subscription cancellations requires precision, documentation, and legal knowledge. Yafee has helped thousands of consumers cancel unwanted subscriptions and recover refunds by providing clear, step-by-step cancellation instructions grounded in federal consumer protection law. Our guides walk you through every method available, from online account cancellation to formal dispute procedures, so you can choose the fastest and most documented path for your situation. Whether you are cancelling Purity Products or managing recurring charges elsewhere, Yafee equips you with the legal framework, procedural steps, and escalation strategies to protect yourself from future charges.
Purity Products contact information and returns address
Retain the following contact details for your cancellation request or dispute communication.
Customer service phone: Call the number listed on your invoice or visit purityproducts.com/contact for current phone hours.
Email support: Check your most recent order confirmation email for the customer service email address, or visit the contact page on purityproducts.com.
Mailing address for returns: Purity Products' returns department address appears on your product packaging and order confirmation email. Use certified mail with return receipt requested if mailing a cancellation letter.
Federal Trade Commission complaint: Report unauthorized charges at reportfraud.ftc.gov.