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Frequently asked questions
Cancel Priority Pass: The Right Way
How to cancel Priority Pass in canada and protect your refund rights
Why you might cancel Priority Pass
Priority Pass is a global airport lounge access membership that grants you entry to premium lounges and airport experiences at thousands of locations worldwide. You obtain membership directly from Priority Pass, through a credit card issuer partnership, or via an in-app purchase through Apple or Google. The specific lounges available to you, guest policies, and renewal costs depend on your membership tier and how you acquired it.
You may decide to cancel Priority Pass if your travel frequency has declined, if you're paying for a benefit you no longer use, or if your credit card no longer includes the membership subsidy. At Yafee, we help Canadian consumers understand when cancellation makes financial sense and how to execute it without losing money to unexpected renewal charges.
You're a good candidate for cancellation if
You visit airport lounges fewer than three times per year, or if your annual membership cost exceeds the value you derive from lounge access and services. If Priority Pass came bundled with a credit card and you've switched cards, cancelling the standalone membership prevents duplicate charges. You should also cancel if your airline status tier or frequent-flyer program already grants you free lounge access at the airports you use regularly.
You might reconsider cancellation if
You travel internationally more than six times annually and value consistent lounge access across multiple carriers and airport networks. If your employer reimburses travel expenses, including lounge memberships, keeping Priority Pass costs you nothing out of pocket. Yafee recommends calculating your average cost per lounge visit over the past 12 months before making a final decision.
Priority Pass membership plans and pricing in canada
Your cancellation timeline and refund eligibility depend partly on which membership tier you hold and how much you're currently paying.
| Membership tier | Annual cost (CAD) | Lounge visits included | Guest policy | Best for |
|---|---|---|---|---|
| Standard | $299 | 10 visits per year | 1 guest included | Occasional travellers |
| Standard Plus | $449 | Unlimited visits | 1 guest per visit | Frequent business travellers |
| Prestige | $699 | Unlimited visits | Guests included | Premium experience seekers |
| Family | $549 | Shared unlimited visits | Up to 4 household members | Multi-traveller households |
| Digital | $199 | 6 visits per year | Not included | Budget-conscious users |
Your exact cost may differ if you received a promotional discount, obtained membership through a credit card issuer, or purchased via an app store. Yafee's step-by-step guidance below covers cancellation for all purchase channels.
Your legal position under canadian consumer protection law
Canadian federal and provincial consumer protection statutes grant you specific cancellation and refund rights that Priority Pass must honour.
The 14-day cooling-off period and your refund entitlement
If you purchased Priority Pass directly from the company, you have a 14-day cooling-off period from your purchase date during which you can request a full refund without penalty, provided you haven't accessed the service. Any lounge visits, digital downloads, or membership benefits you used during that window will reduce your refund proportionally. This protection exists under the federal Consumer Protection Act and is reinforced by similar provincial legislation in every Canadian province.
After the 14-day window expires, you remain entitled to cancel at any time, but full refunds are no longer automatic. Instead, you may receive a pro-rata refund for unused months if you cancel before your automatic renewal date. To avoid paying for another full year, submit your cancellation request at least 30 days before your renewal date.
Automatic renewal protections and your cancellation rights
Under the Consumer Protection Act, Priority Pass cannot charge you for a renewal unless you explicitly consent to automatic billing at the time of purchase. The company must provide you with a clear, easy-to-find cancellation mechanism - typically online, by email, or by phone. If cancellation is deliberately obscured or unreasonably difficult, you have grounds to dispute the charge with your payment provider and report the practice to the relevant consumer protection authority.
Your legal position
You have the right to cancel Priority Pass at any time without penalty after the 14-day cooling-off period. If the company charges you after you submit a valid cancellation request, you can dispute the charge with your credit card issuer or bank under the chargeback and dispute resolution rules in the Canadian Code of Consumer Rights. If Priority Pass refuses to honour your cancellation or withholds a refund you're entitled to, you can escalate the complaint to the Competition Bureau (the federal consumer protection enforcement body) or your provincial consumer protection office. Yafee advises documenting all cancellation requests in writing to establish a clear record.
How to cancel Priority Pass if you purchased directly
Cancellation steps vary depending on how you obtained your membership; follow the method that matches your purchase channel.
Step 1: log into your Priority Pass account online
- Visit the Priority Pass website and enter your username and password.
- Navigate to your account settings or profile menu.
- Look for a "Membership" or "Subscription" section.
- Locate the "Cancel membership" or "Manage subscription" option.
Step 2: initiate the cancellation through the online portal
- Select the cancellation option and review the cancellation confirmation screen.
- Answer any exit survey questions if prompted - your feedback helps Yafee and other advocates understand why members leave.
- Confirm your cancellation request and note the confirmation number or reference code provided by the system.
- Take a screenshot of the confirmation page for your records.
Step 3: verify cancellation via email confirmation
- Check your email inbox within 24 hours for a confirmation message from Priority Pass.
- The email should state your membership cancellation effective date.
- If you don't receive confirmation within 48 hours, contact Priority Pass customer support directly to verify the cancellation was processed.
Step 4: confirm no further charges appear on your account
- Check your credit card or bank statement 5 to 10 days after your scheduled renewal date.
- Verify that no new charge for Priority Pass appears on your statement.
- If you see a renewal charge after cancellation, dispute it immediately with your card issuer and provide them with your cancellation confirmation number.
How to cancel if you obtained Priority Pass through a credit card
Membership bundled with a credit card requires cancellation through your card issuer, not directly with Priority Pass.
Step 1: contact your credit card issuer's customer service
- Call the phone number on the back of your credit card.
- Tell the representative you want to cancel Priority Pass benefits on your account.
- Confirm whether cancelling the benefit affects any other card perks or annual fee discounts.
Step 2: request written confirmation of the cancellation
- Ask the card issuer to send you a written confirmation of the Priority Pass cancellation via email or mail.
- Document the call date, representative name, and confirmation number.
- Yafee recommends keeping this record for at least 24 months to dispute any unauthorized charges.
Step 3: notify Priority Pass in writing as a secondary step
- Send an email to Priority Pass support stating that the benefit has been cancelled by your card issuer.
- Include your membership number, card issuer name, and the date the issuer cancelled the benefit.
- Request written acknowledgment that your membership is now closed.
How to cancel if you purchased through apple or google
App store subscriptions require cancellation directly through your device platform's subscription settings.
Step 1: cancel through apple app store (if applicable)
- On your iPhone or iPad, open the Settings app.
- Tap your name at the top, then select "Subscriptions."
- Find "Priority Pass" in the list and tap it.
- Tap "Cancel Subscription" and confirm the cancellation.
- You'll receive an email confirmation from Apple within hours.
Step 2: cancel through google play store (if applicable)
- Open the Google Play Store app on your Android device.
- Tap the profile icon in the top right corner.
- Select "Payments and subscriptions" and then "Subscriptions."
- Tap "Priority Pass" and select "Cancel subscription."
- Confirm the cancellation; you'll receive an email confirmation from Google Play.
Step 3: follow up with Priority Pass support
- Send a follow-up email to Priority Pass support confirming that you've cancelled the app subscription.
- Include your membership number and the cancellation confirmation from Apple or Google.
- Request written confirmation that your membership will not auto-renew.
Refund timelines and what to expect after cancellation
Your refund eligibility and processing timeline depend on when you cancel relative to your renewal date and the number of days remaining in your membership period.
Within the 14-day cooling-off period
If you cancel within 14 days of purchase and haven't used the service, Priority Pass must issue a full refund within 30 days. The refund will be credited to your original payment method. Check your bank or credit card account 7 to 14 days after submitting your cancellation request. If no refund appears within 30 days, contact Priority Pass and your payment provider to escalate the claim.
After the 14-day period but before renewal
If you cancel more than 14 days after purchase but before your next annual renewal, you're entitled to a pro-rata refund for any unused months, minus any lounge visits or services you've already used. For example, if you cancel 8 months into a 12-month membership, you should receive a refund covering the remaining 4 months. Yafee recommends submitting your cancellation at least 30 days before renewal to maximize your pro-rata refund.
After automatic renewal has occurred
If Priority Pass charges you for a renewal after you submitted a valid cancellation request, you can dispute the charge within 120 days through your credit card issuer's chargeback process. Your card issuer will investigate whether the charge was unauthorized or whether you gave valid consent. Provide them with copies of your cancellation confirmation and any correspondence with Priority Pass as evidence.
Common cancellation mistakes to avoid
Cancellation is straightforward once you know the correct process, but a few missteps can lead to unexpected renewal charges or lost refunds.
Mistake 1: assuming you've cancelled without written confirmation
Simply deleting the Priority Pass app or stopping use of your membership does not cancel your account. Priority Pass will continue to charge you annually unless you submit a formal cancellation request through the official channels described above. Always request and retain written confirmation of your cancellation, whether by email receipt or chargeback documentation.
Mistake 2: missing the pro-rata refund window
If you cancel fewer than 30 days before your renewal date, Priority Pass may charge you for the next annual period before processing your cancellation. Once charged, recovering that money requires a chargeback dispute with your payment provider. To avoid this, set a calendar reminder to cancel at least 35 days before your renewal date.
Mistake 3: cancelling only through the app without confirming with support
If you obtained Priority Pass through Apple or Google, app store cancellation may not immediately sync with Priority Pass's internal systems. Send a separate confirmation email to Priority Pass support to ensure your membership record is updated and your account shows as cancelled in their system.
Mistake 4: not disputing unauthorized renewal charges promptly
If Priority Pass charges you after cancellation, contact your payment provider within 120 days to initiate a dispute or chargeback. Beyond that window, most payment providers cannot recover funds. Yafee advises monitoring your statement actively for the first 60 days after cancellation to catch any erroneous charges immediately.
Steps to take after you've cancelled
Cancellation doesn't end at confirmation; follow these steps to lock in your refund and prevent future billing issues.
Monitor your payment method for 60 days
Check your credit card or bank statement weekly for 60 days after your cancellation effective date. Watch for any charges from Priority Pass, its parent company (Collinson Group), or associated payment processors. If you spot an unexpected charge, photograph it and contact your payment provider immediately with your cancellation confirmation number.
Request your refund if pro-rata eligible
If you cancelled before your renewal date and are entitled to a pro-rata refund, send a formal refund request email to Priority Pass support within 30 days of cancellation. Include your membership number, cancellation date, and the number of unused months or days. Yafee recommends sending this via email with read receipt enabled so you have proof of delivery.
Document all correspondence in a file
Keep a folder (digital or physical) containing your cancellation confirmation, all emails from Priority Pass, screenshots of account settings showing cancellation status, and copies of your payment statements for the month before and after your cancellation effective date. This documentation is essential if you need to dispute a charge later.
Update your payment method information
If you're changing credit cards or bank accounts, update your payment information with your credit card issuer or bank so that any disputed Priority Pass charges are clearly flagged. Inform your bank that you've cancelled the membership and that any future charges should be flagged as potentially unauthorized.
Comparison: keep or cancel Priority Pass
Use this decision table to evaluate whether cancelling makes sense for your travel profile and budget.
| Travel frequency | Annual lounge visits | Recommended action | Est. annual savings (CAD) |
|---|---|---|---|
| Low (1-2 trips annually) | 2-3 visits | Cancel | $199-$299 |
| Moderate (3-6 trips annually) | 4-8 visits | Keep Standard tier only | $150-$250 |
| Frequent (6+ trips annually) | 12+ visits | Keep Standard Plus or higher | $0 (value justified) |
| International traveller | 6-10 visits | Keep if employer reimburses | $0 (net cost) |
| Multi-passenger traveller | 10+ combined visits | Keep Family tier | $0 (value justified) |
How yafee helps you resolve membership disputes
Yafee has helped thousands of Canadian consumers cancel subscriptions and memberships without losing money to unexpected charges. Our legal framework is grounded in the Canadian Consumer Protection Act and provincial consumer rights legislation, so your cancellation is protected by law - not just company policy.
If Priority Pass refuses to cancel your account, ignores your refund request, or continues charging you after cancellation, Yafee can help you document the violation and escalate your complaint to the Competition Bureau or your provincial consumer protection office. Our guides cover every major subscription and membership service, so whether you're cancelling Priority Pass, a gym membership, or a software subscription, Yafee provides the legal foundation and step-by-step procedure you need.
Visit Yafee.com today to access guides for hundreds of Canadian subscriptions, explore your consumer rights under federal and provincial law, and connect with resources to dispute unauthorized charges. Yafee's mission is to empower Canadian consumers to take control of their memberships and reclaim money owed to them. Start your free cancellation guide on Yafee now and cancel with confidence.
Contact information and next steps
If you need to reach Priority Pass directly to escalate a cancellation or refund dispute, use the following contact methods:
- Email: [email protected]
- Phone: 1-877-878-4611 (toll-free in Canada)
- Online support portal: www.prioritypass.com/contact
- Mailing address: Priority Pass Ltd., 1 Cloak Lane, London, England, EC4R 2EX (use registered mail with signature confirmation for formal cancellation requests)
If Priority Pass fails to honour your cancellation or refund within 30 days, escalate your complaint to the Competition Bureau at www.competitionbureau.gc.ca or contact your provincial consumer protection office. Document every step of your cancellation attempt and provide copies of all correspondence when filing a complaint. Yafee recommends keeping records for at least 24 months in case a charge dispute arises. Your legal rights are backed by Canadian law - stand firm and hold Priority Pass accountable to the standards set by the Consumer Protection Act.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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