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Frequently asked questions
Cancel Priority Pass: Step-by-Step Guide
How to cancel Priority Pass and stop lounge access charges
What Priority Pass is and why you might cancel
Priority Pass is a global airport lounge access programme that grants members entry to thousands of participating lounges and airport experiences worldwide. You choose from tiered memberships based on your travel habits, with each tier offering a different number of included visits or unlimited access, along with guest privileges. The membership model works on recurring annual charges unless you actively cancel. Whether you obtained Priority Pass directly or received it as a complimentary benefit from a credit card issuer, you have the right to terminate your membership at any time.
Travel patterns change. Lounges go underutilized. Unexpected renewal charges catch you off guard. Many members discover that their annual fee no longer reflects their actual lounge usage. At Yafee, we help thousands of consumers understand their cancellation rights and execute the process correctly. If you're considering cancellation, you'll want to know your options, your legal protections, and exactly how to stop the charges before the next billing cycle hits.
Understanding Priority Pass membership tiers
Priority Pass offers three primary membership levels, each structured around different traveller needs and budgets. The Standard tier suits occasional lounge users who prefer to pay per visit. The Standard Plus tier works well for leisure travellers who use lounges a handful of times annually. The Prestige tier targets frequent business and leisure travellers who need unlimited access.
| Membership tier | Annual fee (USD) | Included visits | Guest fee per visit |
|---|---|---|---|
| Standard | $99 | None - pay per visit | $35 |
| Standard Plus | $329 | 10 free visits annually | $35 |
| Prestige | $469 | Unlimited member visits | $35 |
Direct purchase versus credit card benefit
You may have purchased Priority Pass directly from their website, or you may have received it as an automatic benefit linked to a premium credit card. This distinction matters considerably for cancellation. If you bought it directly, you contact Priority Pass directly to cancel. If your credit card issuer provides the benefit, you may need to cancel through your card's online portal or customer service team, or contact both parties to ensure the membership is fully terminated and won't renew.
Your consumer rights under u.S. federal law
Federal law protects you when cancelling continuity subscriptions like Priority Pass. Understanding your rights strengthens your negotiating position and helps you avoid common traps.
Negative option rules and ROSCA
The Restore Online Shoppers Confidence Act (ROSCA) and Federal Trade Commission (FTC) guidance require that Priority Pass clearly disclose all recurring billing terms before you consent to charges. You have the right to a simple cancellation mechanism, and the company must honour your cancellation request promptly. ROSCA also mandates that companies provide a simple way to stop recurring charges using the same channel through which you enrolled, or an equally easy method. If Priority Pass makes cancellation deliberately difficult, slow, or hidden behind multiple steps, that violates federal consumer protection rules.
State automatic renewal laws and cooling-off periods
Your state may impose additional protections beyond ROSCA. Many U.S. states require companies to send a reminder notice before charging your card for renewal, give you a deadline to cancel (often 7 to 14 days), or honour cancellation requests made within a cooling-off window after purchase. California's Automatic Renewal Law, for example, requires explicit affirmative consent and gives you 30 days to cancel without penalty. New York requires cancellation to be as easy as signup. These protections exist to prevent silent renewals and hidden charges.
Your legal position
You have the right to cancel Priority Pass at any time. The company cannot charge you after your cancellation request is received. If Priority Pass continues to bill you after you've cancelled, you can dispute the charge with your credit card issuer or bank (a process called a chargeback). If the company refuses to cancel or continues to bill you, you can file a complaint with the Federal Trade Commission (FTC) at reportfraud.ftc.gov or contact your state's Attorney General office. Yafee recommends keeping records of all cancellation requests, confirmation numbers, and correspondence with Priority Pass.
How to cancel Priority Pass by phone
The fastest and most direct cancellation method is a phone call to Priority Pass Membership Services.
Step 1: gather your account information
Before you call, collect your Priority Pass membership number, the email address associated with your account, and the credit card you used to pay. This information helps the agent locate your account immediately and process your cancellation without delay.
Step 2: call Priority Pass membership services
- Dial 1-800-352-2834 (toll-free for USA, Canada, and Mexico)
- If calling from outside North America, use +1-972-735-0536
- Have your membership number and account email ready
- Call during business hours (typically Monday through Friday, 9 a.m. to 5 p.m. Central Time)
- Tell the agent you wish to cancel your Priority Pass membership
- Be direct: "I want to cancel my membership effective immediately" or "I want to cancel before the next billing date"
- Do not let the agent persuade you to downgrade tiers or pause your membership if cancellation is what you want
- Request written confirmation of your cancellation
- Ask the agent to email you a cancellation confirmation within 24 hours
- Note the agent's name, the time of call, and any confirmation number provided
Step 3: verify cancellation and check your records
Within 24 hours, check your email for a cancellation confirmation from Priority Pass. This email should include your membership number, cancellation date, and confirmation that no future charges will occur. File this email in a folder labelled "Priority Pass Cancellation" for your records. If you do not receive confirmation within 24 hours, call back and request it again.
How to cancel Priority Pass via online account or app
If you prefer to cancel without speaking to a representative, you can delete your account directly through the Priority Pass website or mobile application.
Step 1: log in to your Priority Pass account
- Visit prioritypass.com or open the Priority Pass mobile app
- Use the email address and password associated with your membership
- If you've forgotten your password, click "Forgot Password" and reset it
- Navigate to your account settings or profile page
- Look for a menu option labelled "Account", "Profile", "Settings", or "My Membership"
Step 2: find and access the cancellation option
- Scroll to the bottom of your account page or settings menu
- Look for options labelled "Delete Account", "Cancel Membership", "Close Account", or "Manage Membership"
- Click the cancellation or deletion option
- Priority Pass may ask you to confirm why you're cancelling (optional feedback)
- You may see offers to downgrade or pause instead of cancelling; ignore these if cancellation is your goal
Step 3: confirm cancellation and save your confirmation
- Priority Pass will display a final confirmation message on screen
- This message should state your cancellation is effective immediately or on a specified date
- Take a screenshot of the confirmation page
- Save it as "Priority Pass Cancellation Confirmation [Today's Date]"
- This screenshot serves as proof of your cancellation request
- Check your email for an automated confirmation
- Priority Pass should send a confirmation email to the address on file within a few minutes
- If you don't receive it within 1 hour, call Membership Services at 1-800-352-2834 to verify
How to cancel if Priority Pass came from your credit card
If Priority Pass was a benefit included with your premium credit card, you may need to cancel through your card issuer rather than (or in addition to) contacting Priority Pass directly.
Step 1: identify your card issuer
Determine which credit card provides the Priority Pass benefit. This is usually a premium travel card, business card, or elite rewards card. Check your account by logging into your card issuer's website or app and reviewing your benefits or memberships section.
Step 2: cancel through your card issuer's portal
- Log into your credit card issuer's website or mobile app
- Navigate to "Benefits", "Memberships", "Services", or "Perks"
- Locate Priority Pass in your active benefits list
- Click on Priority Pass and select "Remove Benefit", "Cancel", or "Decline"
- Confirm your cancellation request
- Save or screenshot the confirmation
Step 3: also contact Priority Pass directly
Even if you cancel through your card issuer, call Priority Pass at 1-800-352-2834 and inform them that you are declining the benefit. This double-cancellation ensures no confusion occurs and prevents the company from attempting to renew you later. Mention that you removed the benefit from your credit card account and request that they mark your membership as cancelled.
What happens after you cancel
Once you successfully cancel, several things occur automatically. Your membership access ends on the cancellation date or at the end of your current billing period, whichever Priority Pass specifies. You will no longer be able to log into the Priority Pass app or use your membership number at airport lounges. No further charges will appear on your credit card or bank account.
Monitor your next billing cycle
Check your credit card or bank statement 7 to 14 days after your cancellation to confirm that no charge appears. Occasionally, a charge may process if it was already queued in the system before your cancellation went through. If Priority Pass charges you after your cancellation date, contact them immediately at 1-800-352-2834 and request a full refund. In accordance with ROSCA and federal consumer protection law, they must reverse the charge.
Request a refund if applicable
Most subscription cancellations do not include automatic refunds for unused time remaining in your billing period. However, if you cancel within 14 days of signup or if Priority Pass charged you after you requested cancellation, you may be entitled to a refund. Contact Membership Services and explain your situation. Many members successfully obtain partial refunds by citing the FTC's ROSCA rule and requesting prorated refunds for unused membership time.
Refund policy and your options
Priority Pass does not offer refunds for unused membership time in most circumstances, but exceptions exist.
When you may qualify for a refund
- You cancelled within 14 days of signup and have not used the membership
- Priority Pass charged you after you submitted a valid cancellation request
- You cancelled due to a billing error or unauthorized charge
- Your state's law (such as California's) requires cancellation refunds within a certain window
How to request a refund
- Call Priority Pass Membership Services at 1-800-352-2834
- Explain why you believe you qualify for a refund
- Provide your membership number, signup date, and cancellation date
- Reference ROSCA and your state's automatic renewal law if applicable
- Request a full or prorated refund
- Ask the agent to process it to your original payment method within 5-7 business days
- Ask for a confirmation number and expected refund date
- If Priority Pass denies your refund request, dispute the charge with your credit card issuer
- Contact your bank or card company and file a dispute or chargeback
- Provide copies of your cancellation confirmation and any correspondence with Priority Pass
Common mistakes to avoid when cancelling
Cancellation is straightforward, but a few missteps can leave you unprotected. The reassuring truth is that you are protected by federal law-knowing these pitfalls simply strengthens your position further.
Mistake 1: cancelling only through your card issuer (if card-linked)
If Priority Pass came from your credit card, some members assume that cancelling the benefit through their card issuer is enough. It is not. You must also contact Priority Pass directly and inform them of your cancellation. Card issuers and membership companies sometimes fail to communicate, and Priority Pass may continue to recognize your account as active. Always contact both parties when a membership is card-linked.
Mistake 2: not requesting written confirmation
A verbal cancellation over the phone is not sufficient proof if a dispute arises later. Always request email confirmation of your cancellation, including your membership number, cancellation date, and confirmation that no future charges will occur. Save this email indefinitely. If you cancel online, take a screenshot of the confirmation page and save the confirmation email.
Mistake 3: failing to check your next billing statement
Many members assume that if they cancelled, no charge will appear. This is usually true, but system delays can result in a charge processing after cancellation. Check your statement 7 to 14 days after cancellation. If a charge appears, contact Priority Pass immediately. The faster you dispute an unauthorized charge, the easier it is to reverse.
Mistake 4: accepting a downgrade instead of cancellation
Priority Pass representatives may offer to downgrade you from Prestige to Standard Plus or Standard to keep you as a customer. If you want to cancel entirely, do not accept a downgrade. Politely but firmly state: "I want to cancel my membership entirely. I do not want to downgrade to another tier." Downgrades extend your relationship with the company and can result in future unwanted charges.
Why yafee helps you get this right
At Yafee, we understand that subscription cancellations involve both technical steps and legal rights. You need clarity on which method works fastest, which provides the best proof, and what to do if the company refuses to honour your request. Our detailed guides break down the exact steps for cancelling Priority Pass and explain the federal laws that protect you.
Furthermore, Yafee has helped thousands of consumers cancel subscriptions without encountering unexpected charges or hidden traps. We ground every instruction in the actual federal framework-ROSCA, FTC guidance, and state automatic renewal laws-so you know exactly what your rights are.
Checklist for your cancellation
| Task | Complete | Notes |
|---|---|---|
| Gather membership number and account email | ✓ | Found on your Priority Pass card or app |
| Decide on cancellation method (phone, online, or card issuer) | ✓ | Phone is fastest; online leaves a screenshot trail |
| Complete cancellation and receive confirmation | ✓ | Email, screenshot, or confirmation number |
| Monitor your next billing statement | ✓ | Check 7-14 days after cancellation |
| Save all confirmation emails and screenshots | ✓ | Keep for at least one year |
| Contact FTC if Priority Pass refuses to cancel | ✓ | File complaint at reportfraud.ftc.gov |
Comparing your cancellation methods
Each cancellation channel has distinct advantages. The table below summarizes your options so you can choose the method that best fits your situation and preference for proof.
| Cancellation method | Speed | Proof generated | Best for |
|---|---|---|---|
| Phone (1-800-352-2834) | Fastest (same day) | Email confirmation + agent name + call time | Members who want immediate cancellation and verbal confirmation |
| Online account deletion | Immediate | Screenshot + email confirmation | Members comfortable with self-service; creates audit trail |
| Credit card issuer portal | Immediate | Card issuer confirmation | Members whose Priority Pass is a card benefit; must also call Priority Pass |
| Email to support (if available) | Slower (1-3 days) | Written correspondence with timestamps | Members who prefer written record but rarely recommended as primary method |
Yafee's recommended approach
Call Priority Pass at 1-800-352-2834, request cancellation, and ask for an email confirmation within 24 hours. This method combines speed with proof. Take notes during the call (agent name, time, and any confirmation number), then file the confirmation email indefinitely. If Priority Pass linked to your credit card, also remove the benefit through your card issuer's portal after speaking to Priority Pass directly. Yafee users report that this two-step method (phone plus card issuer cancellation) eliminates almost all disputes and prevents accidental renewals.
Next steps if Priority Pass refuses to cancel
Rarely, Priority Pass may refuse your cancellation request, claim you're under contract, or attempt to charge you after you've cancelled. Federal law is on your side. In accordance with ROSCA and the FTC Act, companies cannot refuse to cancel or continue billing after you request cancellation.
Step 1: request cancellation in writing
Send a formal email to Priority Pass Membership Services requesting cancellation. Include your membership number, the date of your verbal cancellation request (if applicable), and the date you are sending the written request. State clearly: "I request immediate cancellation of my Priority Pass membership, effective today. Please confirm in writing within 24 hours that no further charges will occur." Send this email from the address on file for your account.
Step 2: dispute the charge with your bank or credit card issuer
If Priority Pass charges you after your cancellation request, contact your bank or credit card company and dispute the charge. This process is called a chargeback. Provide your bank with a copy of your cancellation confirmation, the written cancellation request, and your statement showing the unwanted charge. Your bank will investigate and typically reverse the charge within 30 to 60 days.
Step 3: file a complaint with the federal trade commission
If Priority Pass refuses to cancel or continues to bill you after multiple cancellation requests, file a complaint with the FTC at reportfraud.ftc.gov. The FTC enforces ROSCA and investigates companies that violate consumer protection laws. Include copies of all cancellation requests, confirmation attempts, and billing records. Yafee recommends including a reference to ROSCA (the Restore Online Shoppers Confidence Act) in your complaint, as this makes the violation clear.
Step 4: contact your state's attorney general
Many state Attorneys General have consumer protection divisions that investigate subscription abuse. Visit your state's official website and search for "Attorney General consumer complaint" or "consumer protection complaint." File a complaint with your state's AG, providing the same documentation you sent to the FTC. Some states, including New York and California, take automatic renewal violations very seriously.
Summary and final steps
Cancelling Priority Pass is a straightforward process when you know your rights and follow the correct steps. You can cancel by phone at 1-800-352-2834, through your online account at prioritypass.com, or (if card-linked) through your credit card issuer's benefits portal. Federal law protects you under ROSCA and FTC guidance, ensuring you have the right to cancel at any time and that the company must honour your request promptly.
After cancellation, monitor your next billing statement to confirm no additional charges appear. Save all confirmation emails and screenshots for at least one year. If Priority Pass charges you after you've cancelled, dispute the charge with your bank and file a complaint with the Federal Trade Commission. Consequently, you remain in full control of when your membership ends and what you pay.
Yafee has helped thousands of consumers cancel subscriptions like Priority Pass without encountering unexpected obstacles or hidden fees. Our legal guides combine contract law expertise with step-by-step instructions so you can cancel with confidence. Whether you're reducing travel, cutting expenses, or simply no longer using your lounge access, Yafee ensures you understand your rights and execute your cancellation flawlessly. Start the process today by calling 1-800-352-2834 or logging into your Priority Pass account online.
Priority Pass contact information
| Contact method | Details |
|---|---|
| Toll-free phone (USA, Canada, Mexico) | 1-800-352-2834 |
| International phone | +1-972-735-0536 |
| Website | prioritypass.com |
| Membership Services hours | Monday-Friday, 9 a.m. to 5 p.m. Central Time (typical) |