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Frequently asked questions
Cancel Priority Pass: The Right Way
How to cancel your Priority Pass membership and reclaim your money
What is Priority Pass and why you might want to cancel
Priority Pass is a global airport lounge access programme that grants members entry to participating airport lounges, dining venues and other airport experiences across a worldwide network of locations. The membership is sold directly by Priority Pass and is frequently bundled as a benefit with premium credit cards and travel programmes offered by Australian banks and airlines.
You can purchase Priority Pass on three main membership tiers, each offering different visit allowances and guest policies. The annual fees are listed in US dollars on their website, but your actual cost depends on your location, currency conversion rates and whether you access the membership through a credit card partner or direct purchase.
Many Australians sign up for Priority Pass expecting reliable lounge access, only to discover that lounges near their home airport are limited, quality varies significantly or they don't travel frequently enough to justify the annual cost. If you're in that situation, Yafee is here to help you navigate the cancellation process with confidence and clarity.
Priority Pass pricing in australian dollars
| Plan | Official price (USD) | Approximate AUD cost | Included visits |
|---|---|---|---|
| Standard | US$99 | A$148 (approx) | None included; pay-per-visit |
| Standard Plus | US$329 | A$493 (approx) | 10 included visits per year |
| Prestige | US$469 | A$703 (approx) | Unlimited visits per year |
These Australian dollar conversions use recent mid-market exchange rates and are approximate only. Priority Pass publishes prices exclusively in USD, and your actual cost may vary depending on current exchange rates, local promotional offers or credit card inclusions through your bank.
When you should consider cancelling Priority Pass
You have strong reasons to cancel if you're paying the annual fee but rarely use the lounges, if your preferred airports have limited Priority Pass partner lounges, or if you've discovered that your credit card already includes Priority Pass membership at no extra cost. Cancelling immediately saves you money on the next renewal.
If you've just purchased Priority Pass and haven't used it yet, you may be eligible for a full refund under the 14-day cooling-off period that applies to direct purchases. This is where Yafee's guidance becomes especially valuable-understanding your refund rights early can mean recovering your full payment.
Your consumer rights under australian law
Australian Consumer Law protects you when you cancel a subscription service, and Priority Pass must comply with these protections regardless of where the company is based.
The 14-day cooling-off period for new purchases
When you purchase Priority Pass directly (not through a credit card partner), you have the right to cancel and receive a full refund within 14 days if you haven't used the service. This cooling-off period is automatic-you don't need to prove the membership was faulty, and Priority Pass cannot charge you a cancellation fee during this window. If you've made your purchase within the last 14 days and haven't visited any lounges, contact Priority Pass immediately to claim your refund.
Under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010), this right applies to distance contracts-purchases made online or by phone. Priority Pass is bound by this protection even though it operates from the United Kingdom.
Automatic renewal protections
Under Australian Consumer Law, Priority Pass must obtain your clear, express consent before charging you for a renewal. The company must also provide you with a reminder before the renewal date, giving you time to cancel. If you don't receive a renewal reminder or if you believe Priority Pass charged you without your consent, you have grounds to dispute the charge through your bank or the Australian Competition and Consumer Commission (ACCC).
If Priority Pass has charged you for a renewal without a reminder or without your explicit approval, your bank's dispute team can reverse the transaction. The ACCC is the enforcement body responsible for breaches of automatic renewal obligations, and you can lodge a formal complaint if the company refuses to cooperate.
Your legal position
You are protected under Australian Consumer Law regardless of where Priority Pass is headquartered. You have the right to a 14-day cooling-off period on direct purchases, automatic renewal protections, and the right to dispute unauthorised charges through your bank. If Priority Pass refuses to honour these rights, you can escalate to the ACCC or your state's consumer affairs body.
How to cancel your Priority Pass membership
The cancellation method depends on how you purchased your membership and whether you are within the 14-day cooling-off period.
Step 1: confirm your purchase method and eligibility
Before you contact Priority Pass, identify how you purchased your membership. Did you buy directly from Priority Pass's website, or is your membership included with a credit card? If you purchased directly and it's been fewer than 14 days, you are eligible for a full refund under the cooling-off period. If it's been longer than 14 days, you can still cancel, but you may not receive a refund unless Priority Pass has breached their terms or Australian Consumer Law protections apply.
If your membership came with a credit card, you may need to cancel through your bank instead. Check your credit card's terms and conditions or contact your bank's customer service team directly.
Step 2: contact Priority Pass in writing
Priority Pass's Conditions of Use require you to cancel in writing if you purchased the membership directly. Send your cancellation request to the Priority Pass office address below:
Priority Pass
PO Box 815
Haywards Heath
RH16 9LR
United Kingdom
Your written cancellation should include the following information:
- Your full name as it appears on your Priority Pass account
- Your membership account number (visible on your Priority Pass card or email confirmation)
- Your date of purchase
- Your email address and phone number
- A clear statement that you wish to cancel your membership
- If applicable, a statement that you are within the 14-day cooling-off period and wish to claim your refund
Send your letter via registered post or email if Priority Pass accepts email cancellation requests. Keep a copy of your letter and the proof of sending (tracking number or delivery confirmation) for your records.
Step 3: attempt cancellation by phone (alternative method)
Although Priority Pass's terms require written cancellation, you can attempt to cancel by telephone as an alternative first contact. Call the Priority Pass office at +44 208 680 1338. Be prepared to provide your membership details and request cancellation. Ask the representative to confirm in writing that your cancellation has been processed and to provide a cancellation reference number. Follow up with a written confirmation email if the phone representative agrees to cancel your membership.
If Priority Pass refuses to cancel by phone and insists on written cancellation, send your formal cancellation letter immediately.
Step 4: allow processing time and monitor your account
After you submit your cancellation, Priority Pass typically requires 5 to 10 business days to process your request. Your membership access should be disabled, and you will receive a confirmation email. Monitor your email for this confirmation and keep it for your records.
If you were charged a renewal fee and are within the 14-day refund window, ask Priority Pass to confirm the refund amount and refund date in their response. Refunds are typically processed to your original payment method within 7 to 14 days of cancellation approval.
Refunds and what you can recover
Your refund eligibility depends on how long you've held your membership and whether you've used any lounge visits.
Refunds within the 14-day cooling-off period
If you cancel within 14 days of purchase and you have not used any lounge visits, you are entitled to a full refund under Australian Consumer Law. Priority Pass cannot deduct any fees or charges. The refund must be processed to your original payment method within 14 days of your cancellation request.
Refunds after the 14-day period
After the 14-day cooling-off period ends, you generally do not have an automatic right to a refund unless Priority Pass has breached its contractual obligations or violated Australian Consumer Law. You can request a refund by explaining your circumstances in writing, but Priority Pass may refuse.
If you discover that Priority Pass charged you for a renewal without a reminder or without your explicit consent, you have grounds to request a refund even if the 14-day period has passed. Contact Priority Pass and explain the breach. If they refuse, dispute the charge through your bank.
Refunds via your bank or credit card
If Priority Pass refuses to refund your payment, contact your bank or credit card company and file a dispute. Provide evidence of your cancellation request and explain that you paid for a service you no longer use. Most Australian banks will reverse unauthorised renewal charges if you submit a dispute within the timeframe specified in your account terms (typically 120 days from the charge date).
Yafee can help you understand your dispute options and prepare documentation for your bank if needed.
After you cancel your Priority Pass membership
Cancelling your membership is straightforward, but there are important steps to take after your cancellation is approved.
Verify your cancellation and access is disabled
After Priority Pass confirms your cancellation, log into your Priority Pass account to verify that your access has been disabled. You should no longer be able to add visits or log into the mobile app. If you can still access your account or your card still works at lounges, contact Priority Pass again immediately.
Monitor your bank account for future charges
For the next 90 days, monitor your bank statements and credit card transactions for any further charges from Priority Pass. If you see an unexpected charge after your cancellation, contact your bank immediately and file a dispute, citing your cancellation request as evidence that you did not authorise the charge.
Keep your cancellation confirmation email
Store your Priority Pass cancellation confirmation email in a secure folder or with your financial records. You will need this as proof if you dispute a charge or if you need to escalate the matter to the ACCC or your bank.
Delete your Priority Pass payment details
If Priority Pass allowed you to store your credit card details in your account, log back in once more to delete this information before your account is fully closed. This prevents accidental charges if the account is reactivated by mistake.
Common mistakes to avoid when cancelling
Cancelling a subscription can feel stressful, but knowing what to avoid makes the process faster and protects your money.
Mistake 1: assuming silence is cancellation
Do not assume that Priority Pass has cancelled your membership simply because you stop using it or because you haven't received a renewal invoice. Cancellation requires explicit action-you must contact Priority Pass in writing or by phone. If you don't formally cancel, your membership remains active, and Priority Pass may charge you for a renewal at any time.
Mistake 2: missing the 14-day refund window
The 14-day cooling-off period starts from the date of purchase, not from the date you receive your membership card. If you purchase on Monday, your 14-day window closes the following Sunday night. After this period ends, you lose your automatic refund right. Mark your calendar or set a reminder for day 13 if you are unsure about keeping your membership.
Mistake 3: failing to document your request
If you cancel by phone, always ask for a reference number and follow up with a written email confirming the conversation. If you send a cancellation letter, use registered post and keep the tracking number. Without documentation, Priority Pass can claim they never received your cancellation, and you will have no proof to dispute a charge with your bank.
Mistake 4: not checking for bundled memberships
If you obtained Priority Pass through a credit card partnership, cancelling directly with Priority Pass may not work. You must cancel through your bank instead. Contact your credit card provider and ask how to remove Priority Pass from your account. Cancelling with Priority Pass alone will not stop your bank from renewing the membership bundled with your card.
Comparing Priority Pass to alternative airport lounge access
Before you cancel, consider whether alternative lounge access might offer better value for your travel patterns.
| Option | Annual cost (AUD approx) | Best for | Cancellation ease |
|---|---|---|---|
| Priority Pass Standard Plus | A$493 | Occasional international travellers | Written cancellation required |
| Credit card lounge access (via ANZ, Amex, etc.) | A$500-$1,800 (card fee) | Frequent travellers; card benefits included | Upgrade or downgrade card tier |
| Lounge Club membership | A$250-$450 | Regional Australian airport users | Email cancellation typically accepted |
| Individual airport lounge day passes | A$25-$50 per visit | Infrequent flyers; flexibility | No cancellation needed; pay-per-use |
| Airline lounge memberships (Qantas Club, etc.) | A$450-$800 | Frequent domestic and international flyers | Online or phone; variable policies |
If you travel fewer than 4 times per year internationally, individual lounge day passes may be cheaper than any annual membership. If you travel frequently, a credit card with included lounge access may offer better overall value, as you receive other card benefits alongside the lounge pass.
How yafee can help you cancel with confidence
Navigating subscription cancellations, refund claims and disputes with overseas companies can be complex. Yafee specialises in helping Australian consumers understand their rights under the Australian Consumer Law and cancel unwanted subscriptions without delay.
Our contract law specialists at Yafee can advise you on whether you qualify for a refund, draft a formal cancellation letter if needed, and guide you through the dispute process with your bank if Priority Pass refuses to cooperate. Yafee has helped thousands of consumers cancel Priority Pass and other travel subscriptions, recovering refunds they didn't know they were entitled to claim.
If Priority Pass charges you after you've cancelled, or if you believe they've breached their automatic renewal obligations, Yafee can help you build a case for escalation to the ACCC or your bank's dispute team.
Your next steps and contact details
To cancel your Priority Pass membership, send your written cancellation request to the address below. Include your membership number, date of purchase and a clear statement that you wish to cancel. If you purchased your membership within the last 14 days and have not used any lounge visits, include a request for a full refund under the cooling-off period.
Priority Pass cancellation address:
Priority Pass
PO Box 815
Haywards Heath
RH16 9LR
United Kingdom
Alternative phone cancellation: +44 208 680 1338
After you send your cancellation, allow 5 to 10 business days for Priority Pass to respond. Monitor your email for a confirmation, and keep all documentation for your records. If Priority Pass refuses to cancel or if you don't receive a refund within 14 days, contact your bank to dispute the charge.
If you need support understanding your rights, drafting your cancellation letter or disputing a charge, Yafee is ready to help. Visit Yafee.com to speak with a contract law specialist who can guide you through the process step by step. Yafee has helped thousands of Australian consumers cancel unwanted subscriptions and recover refunds they were legally entitled to claim.