How to cancel Ubisoft+ in taiwan: your legal rights and step-by-step guide

What Ubisoft+ is and why you might want to cancel

Ubisoft+ is a subscription gaming service operated by French company Ubisoft. You pay a monthly fee to access a rotating library of games, including new releases on day one and classic Ubisoft titles. In Taiwan, the standard plan costs NT$369 per month with no minimum contract period. However, automatic renewal means the service continues charging your payment method every month until you actively cancel.

Many subscribers in Taiwan choose to cancel after finishing a game, taking a break from gaming, or discovering they do not play frequently enough to justify the monthly cost. Others cancel because they prefer competing services like Xbox Game Pass or PlayStation Plus. Whatever your reason, your right to cancel is protected under Taiwan consumer law, and Yafee helps thousands of Taiwanese players understand their options and avoid costly mistakes during the cancellation process.

How automatic renewal works in taiwan

When you subscribe to Ubisoft+, you are agreeing to a recurring monthly charge that continues indefinitely unless you cancel. The Ubisoft terms and conditions explicitly state: "Your subscription will automatically renew until you cancel it" (ubisoft.com). This means if your payment method remains valid, Ubisoft will deduct NT$369 from your account every month on your subscription anniversary date, without sending you a reminder beforehand.

If you started with a free trial, the automatic renewal applies after the trial period ends as well. The trial converts to a paid subscription automatically, which is why many players are surprised to see a charge on their bank statement weeks after they thought their free trial ended.

Why cancellation matters in taiwan

Taiwan's Consumer Protection Law (消費者保護法) requires that subscription services provide clear cancellation methods and honor cancellation requests promptly. Yafee specializes in helping consumers navigate these rights, especially when companies make cancellation difficult or fail to process requests correctly. If Ubisoft charges you after you have cancelled, or refuses to process your cancellation request, you have legal remedies available through Taiwan's Consumer Protection Commission (消費者保護委員會) and your bank's dispute process.

Your legal position and consumer rights in taiwan

You have specific statutory protections when cancelling a subscription service in Taiwan, and understanding them prevents disputes later.

Your rights under taiwan consumer protection law

Taiwan's Consumer Protection Law grants you several key rights. First, you have the right to cancel a subscription service without penalty once you have agreed to it, provided you meet the cancellation deadline. Second, companies must provide a clear, accessible cancellation method-typically online for digital services. Third, if a company engages in deceptive practices (such as hiding the cancellation option or making it deliberately hard to find), you can file a complaint with the Consumer Protection Commission.

Additionally, Taiwan law specifies that subscriptions with automatic renewal must allow cancellation at any time without requiring you to complete a minimum period. Ubisoft+ complies with this rule because you can cancel without any early-termination fees. However, compliance with cancellation does not automatically mean you will receive a refund for days you did not use-refunds are governed by a separate rule discussed in the refund section below.

The 7-day refund rule and your protection

Under Taiwan consumer law, you are entitled to a full refund if you cancel your Ubisoft+ subscription within 7 days of your first purchase. This is known as the right of withdrawal (消費者保護法第19條). After the 7-day window closes, refunds are at Ubisoft's discretion and generally not guaranteed, even if you cancel immediately after the next charge.

This means if you subscribed today and changed your mind within a week, contact Ubisoft immediately and request a refund. Yafee recommends taking a screenshot of your account confirmation and billing date as proof-your screenshot plus a clear cancellation request will strengthen your position if Ubisoft disputes your claim later.

What to do if ubisoft refuses to cancel or refund

If Ubisoft does not process your cancellation request or continues charging you after you cancel, you have three escalation paths under Taiwan law. First, contact Ubisoft customer support again in writing (email or help-center form) and request a written acknowledgment of your cancellation. Save all correspondence. Second, file a dispute with your bank or credit card issuer-in Taiwan, your issuer can reverse charges if you provide evidence that you cancelled and were charged in violation of that cancellation. Third, file a formal complaint with the Consumer Protection Commission, which investigates disputes and can impose penalties on companies that violate consumer rights.

Yafee recommends starting with the bank dispute route because it is the fastest path to recovering your money, typically within 30-60 days. When you contact your bank, provide your cancellation email, screenshot of the cancelled subscription, and a statement that Ubisoft continued charging after you cancelled.

How to cancel Ubisoft+ step by step

Ubisoft+ offers only one official cancellation method in Taiwan: logging into your account on the Ubisoft website and cancelling through your account settings. There is no phone line, no mailing address for cancellations, and no in-game cancellation option.

Step 1: log into your ubisoft account

Go to ubisoft.com and click the login button in the top-right corner. Enter the email address and password associated with your Ubisoft+ subscription. If you have two-factor authentication enabled (which Yafee recommends for security), enter the code sent to your email or phone.

If you forget your password, click "Forgot your password?" and follow the reset link Ubisoft sends to your registered email. Do not attempt to reset through a third-party service-always use Ubisoft's official password-reset page.

Step 2: navigate to your account settings and subscription management

1. Once logged in, click your profile icon or username in the top-right corner.
   • Select "My Account" or "Account Settings" from the dropdown menu.
   • You should now see your account dashboard with personal details and subscription information.
2. Look for a section labeled "Subscriptions," "Memberships," "Billing," or "Services."
   • This section displays your active subscriptions, including Ubisoft+ Premium.
   • You may see the plan name (Ubisoft+ Premium), the monthly price (NT$369), and your next renewal date.

Step 3: locate your Ubisoft+ subscription and cancel it

1. Find the Ubisoft+ Premium plan entry in your subscriptions list.
   • Click on the plan name or a "Manage" button next to it.
   • A details page will open showing your billing history and subscription status.
2. Look for a "Cancel Subscription," "Cancel Service," or "Unsubscribe" button.
   • This button is usually at the bottom of the subscription details page.
   • Click it to begin the cancellation process.

Step 4: confirm your cancellation request

1. After clicking the cancel button, Ubisoft may display a retention screen offering you a discount or asking you to pause your subscription instead.
   • Read this screen carefully, but do not accept an offer unless you genuinely want to continue.
   • Look for a "Continue with cancellation," "No, cancel anyway," or similar button.
   • Click it to proceed.
2. You will see a final confirmation message saying your subscription has been cancelled.
   • This message may say something like "Your subscription will end on [date]" or "You have successfully cancelled your Ubisoft+ subscription."
   • Take a screenshot of this confirmation screen immediately and save it.

Step 5: verify your cancellation and save proof

Return to your account settings and refresh the page. Your Ubisoft+ subscription should no longer appear in your active subscriptions list, or it should display a status like "Cancelled" or "Ending on [date]." If it still shows as active, contact Ubisoft customer support immediately using the step below.

Save three pieces of evidence: a screenshot of the final cancellation confirmation, a screenshot of your account page showing the subscription as cancelled, and the URL of the page where you cancelled. Email these to yourself as a backup. Yafee recommends keeping these files for at least one year in case of a dispute.

Step 6: if you cannot cancel online, contact ubisoft support

If the cancellation button does not appear, or if you encounter an error message, you must contact Ubisoft through their official support channels. Ubisoft does not accept cancellations by mail or phone in Taiwan. Instead, use the help-center form.

1. Go to the Ubisoft Help Center at ubisoft.com/help.
   • Select your region as Taiwan (台灣) and language as Traditional Chinese (繁體中文).
2. Search for "cancel subscription" or navigate to Account & Billing > Subscriptions.
   • You will see options to contact support.
3. Click "Contact Us" and fill out the support form with the following information:
   • Your email address (the one associated with your Ubisoft account)
   • The subscription service (Ubisoft+)
   • Your request: "Please cancel my Ubisoft+ subscription immediately."
   • The last four digits of your payment method and the billing date
   • A statement that you have attempted to cancel online but cannot access the cancellation button
4. Submit the form and wait for a response, typically within 24-72 hours.
   • Save a copy of your submitted form and any reference number Ubisoft provides.

What happens after you cancel Ubisoft+

Understanding what occurs after cancellation prevents confusion and ensures you do not inadvertently continue paying.

When you lose access to games and services

After you cancel, you retain access to Ubisoft+ until the end of your current billing cycle. For example, if you were charged on the 15th of the month and you cancel on the 20th, you can still play Ubisoft+ games until the 14th of the next month. After that date, your access terminates, and you will not be able to launch Ubisoft+ exclusive games or download new titles from the service.

Games you purchased separately (outside the subscription) remain in your library and are playable after cancellation. Only subscription-exclusive content becomes inaccessible. Ubisoft does not offer a "pause" feature in Taiwan, so if you want to resume your subscription later, you will need to re-subscribe and pay the full NT$369 monthly fee starting from the new subscription date.

What happens to your saved data and account

Ubisoft's terms state that upon cancellation, "related data may be deleted" (ubisoft.com). This is vague and does not specify a timeline. In practice, your account itself is not deleted, and your game purchase history remains in your account. However, cloud saves and progress tied exclusively to your Ubisoft+ membership may be at risk of deletion after a period of time (typically 30-90 days, though Ubisoft does not publish exact retention policies).

Before cancelling, download or backup any game saves you want to preserve. If you are cancelling a game mid-progress, note your save location and consider enabling local backups. Yafee recommends taking screenshots of any important in-game achievements or progress information as well.

When your next charge will (or will not) occur

Once you cancel, Ubisoft will not charge your payment method again. If you see a charge on your statement after cancellation, it is either a pending charge from before you cancelled (which may take 1-3 business days to post) or an error. Report it to your bank immediately and provide your cancellation screenshot as proof.

Your payment method will remain on file in your Ubisoft account unless you delete it separately. You can do this through your account settings under "Payment Methods" to reduce the risk of accidental re-subscription or unauthorized charges.

Refunds: when you can get your money back

Refund eligibility depends on when you cancelled relative to when you subscribed, governed by the 7-day consumer protection rule.

The 7-day refund window explained

Under Taiwan consumer law (消費者保護法第19條), you have the right to withdraw from your subscription purchase within 7 calendar days of making that purchase and receive a full refund. This window applies to your first purchase and to each subsequent monthly charge.

For example, if you subscribed on January 10, you can request a refund for that charge until January 17. If you subscribed again on February 10 (after your January subscription expired), you have until February 17 to request a refund for the February charge. If you cancel after the 7-day window closes, you generally do not receive a refund for the remainder of that month-you simply stop being charged going forward.

How to request a refund from ubisoft

1. If you believe you are within the 7-day refund window, contact Ubisoft support immediately using the help-center form (ubisoft.com/help).
   • Do not wait; the 7-day clock is ticking.
2. In your support request, provide:
   • Your account email
   • The exact date you were charged (your billing date)
   • The amount charged (NT$369)
   • A statement that you are requesting a refund within the 7-day cancellation window under Taiwan consumer law
   • Attach or reference your bank statement or payment confirmation showing the charge
3. Send the request and save a copy.
   • Ubisoft typically responds within 3-5 business days.
4. If Ubisoft approves the refund, they will issue it to your original payment method within 5-10 business days.
   • Check your bank account to confirm the refund has posted.

If ubisoft refuses your refund request

If Ubisoft denies your refund request or does not respond within 10 business days, you have the right to escalate through your bank. Contact your credit card issuer or bank and request a chargeback or dispute. Provide your cancellation email, screenshots, and a statement that you cancelled within the 7-day window and Ubisoft refused to refund you. Your bank will investigate and typically reverse the charge within 30-60 days if they find your claim valid.

You can also file a formal complaint with Taiwan's Consumer Protection Commission (行政院消費者保護委員會). The Commission will investigate whether Ubisoft violated consumer law and may impose penalties. This route is slower than a bank chargeback but creates an official record that can pressure Ubisoft to comply.

If you were charged after cancelling

If your bank statement shows a charge after you cancelled and your cancellation date was confirmed, contact your bank immediately to dispute the charge. Provide your cancellation screenshot as evidence that you cancelled before the charge was processed. Most banks will reverse unauthorized post-cancellation charges without requiring extensive investigation. Yafee has helped thousands of consumers recover unauthorized recurring charges using this method, which is faster than negotiating with the merchant directly.

Ubisoft+ pricing and whether it is worth keeping

Deciding whether to cancel depends on your gaming habits and how Ubisoft+ stacks against alternatives. The table below shows the standard offering in Taiwan.

When Ubisoft+ makes financial sense

If you play at least one Ubisoft game per month, Ubisoft+ is cost-effective. A single new Ubisoft game typically costs NT$1,200-2,500 in Taiwan, so three months of the subscription (NT$1,107) costs less than buying one game outright. However, if you play fewer than one Ubisoft game per month on average, you are overpaying. In that case, cancelling and purchasing games individually when you want to play them is more economical.

When you should cancel

Cancel Ubisoft+ if: you have finished the Ubisoft game you wanted to play and have no other titles on the service that interest you; you prefer competitors' libraries (Xbox Game Pass has more third-party games; PlayStation Plus is better for PlayStation exclusives); or you have limited gaming time and would rather pay per game. Yafee recommends calculating your cost per game played over the past three months-if it exceeds NT$200 per game, cancelling and switching to per-game purchases is likely cheaper for you.

Common mistakes people make when cancelling Ubisoft+ in taiwan

Many subscribers encounter unnecessary problems because they miss straightforward steps or misunderstand how cancellation works. Below are the most frequent errors and how to avoid them.

Mistake 1: thinking cancellation is immediate

You do not lose access to Ubisoft+ the moment you click cancel. Your access continues until the end of your paid billing cycle. If you cancel on the 20th after being charged on the 15th, you can still play until the 14th of next month. If you need immediate access termination (for example, if you are lending your account to someone and want to prevent them from playing), contact Ubisoft support and ask them to terminate your subscription immediately rather than at the end of the cycle-they may be able to accommodate this in limited circumstances.

Mistake 2: assuming cancellation on the website equals cancellation everywhere

If you subscribed to Ubisoft+ through the Ubisoft website using a credit card, cancelling on the website cancels your subscription. However, if you subscribed through the Apple App Store, Google Play Store, or another third-party platform, you must cancel through that platform, not through the Ubisoft website. Many players cancel on the Ubisoft website and then see a charge the following month because they did not cancel on the platform where they actually subscribed. Check your email receipt from when you subscribed-it will show which payment platform processed your charge. Cancel there.

Mistake 3: not saving cancellation proof

You must screenshot your cancellation confirmation and save it. If Ubisoft charges you after you cancel, your screenshot is your proof that you cancelled. Without it, disputing the charge with your bank becomes harder and may fail. Take the screenshot immediately after you see the final confirmation message, before you close the browser tab.

Mistake 4: confusing "cancel subscription" with "pause subscription"

Some subscription services offer a pause feature that stops charges for a short period but does not require you to cancel. Ubisoft+ does not have a pause feature in Taiwan. If you see an option to "pause" your subscription during the cancellation flow, it means your subscription is being paused, not cancelled, and you will still be charged after the pause ends. Always click "cancel," not "pause."

Mistake 5: waiting too long to contact support if online cancellation fails

If you cannot cancel online and need to contact support, do so immediately. If you are within the 7-day refund window and you wait more than a day or two, you may miss your refund deadline while waiting for support to respond. Every day you delay reduces your window. Contact support as soon as you discover that the cancellation button is not accessible.

Common questions about cancelling Ubisoft+ in taiwan

Can i cancel by email or phone?

No. Ubisoft does not accept cancellations by phone, email, or mail in Taiwan. You must cancel through your account on the Ubisoft website or request cancellation through the help-center support form if the online cancellation button is not working.

What if i am outside taiwan but subscribed while in taiwan?

Location should not affect your ability to cancel. Log into your Ubisoft account from anywhere and cancel using the steps above. Your account is tied to your email address, not your location. However, if you travel and cannot log in (for example, due to two-factor authentication), contact Ubisoft support with your account email and proof of identity.

Can i get a refund for only part of the month?

No, not after the 7-day window. Taiwan consumer law allows full refunds within 7 days of purchase, but Ubisoft does not offer pro-rata refunds for days unused after that period. Once the 7-day window closes, cancellation stops future charges but does not refund the current billing cycle.

Will my save games be deleted immediately after cancellation?

Your save games may be deleted after a period of time following cancellation (typically 30-90 days), but not immediately. Ubisoft's exact retention policy is unclear in the public terms, so contact support if you want to know the precise timeline for your account. Download your saves before cancelling if you want permanent local copies.

Your cancellation checklist for Ubisoft+ in taiwan

Follow this checklist to ensure your cancellation is processed correctly and you have proof if a dispute arises.

1. Log into your Ubisoft account at least 7 days before your next billing date (to ensure you have time to complete the cancellation before the charge posts).
   • Check your "Next Billing Date" or "Renewal Date" in your subscription details.
2. Navigate to My Account > Subscriptions and locate Ubisoft+ Premium.
   • Write down or screenshot the exact renewal date and monthly cost (NT$369).
3. Click the "Cancel Subscription" button.
   • Do not click "Pause"-click "Cancel."
4. Decline any retention offers or discounts (unless you genuinely want to continue).
   • Click "Continue with cancellation" or the equivalent button.
5. Screenshot the final confirmation message showing your cancellation date.
   • Email this screenshot to yourself as a backup.
6. Return to your subscriptions page and verify that Ubisoft+ no longer appears as active or now shows a "Cancelled" status.
   • Take another screenshot as proof.
7. Set a calendar reminder for the day after your stated cancellation end date.
   • Check your bank account to confirm no new charge posts.
8. If a charge appears after cancellation, immediately contact your bank and file a dispute, providing your cancellation screenshots.
   • Also contact Ubisoft support to report the unauthorized charge.

Cancellation addresses and direct support contact in taiwan

Ubisoft does not accept cancellation requests by mail in Taiwan. All cancellations must be processed online or through the support form. However, the following channels are available for support inquiries and disputes.

Online cancellation (primary method)

Log into your account at ubisoft.com, navigate to My Account > Subscriptions, and click "Cancel Subscription" next to Ubisoft+ Premium. This is the fastest and most reliable method.

Support form (if online cancellation is not available)

Visit the Ubisoft Help Center at ubisoft.com/help. Select Taiwan (台灣) as your region and Traditional Chinese (繁體中文) as your language. Search for "cancel subscription" and fill out the contact form with your account email, subscription name, and a clear request to cancel immediately. Response time is typically 24-72 hours.

Escalation: taiwan consumer protection commission

If Ubisoft refuses to cancel or continues charging after cancellation, file a complaint with the Consumer Protection Commission (行政院消費者保護委員會) at cpc.ey.gov.tw. Provide your cancellation screenshots, correspondence with Ubisoft, and any bank statements showing unauthorized charges.

Bank dispute and chargeback

If Ubisoft charges you after cancellation, contact your credit card issuer or bank and request a dispute or chargeback. Provide your cancellation confirmation, screenshots, and a written statement explaining that you cancelled and Ubisoft charged you unauthorized. This is often faster than waiting for Ubisoft or the Consumer Protection Commission to act.

Yafee has helped thousands of Taiwanese consumers cancel subscriptions, recover unauthorized charges, and understand their rights under consumer protection law. Whether you are cancelling Ubisoft+ for a break from gaming or switching to a competitor's service, following these steps and keeping detailed proof protects you from billing disputes and ensures your cancellation is final. Start your cancellation today, save your confirmation screenshot, and monitor your next billing date to confirm the charge does not post. If you encounter any issues, the escalation paths outlined above are your legal remedies-use them without hesitation.