How to cancel藍の青汁 in taiwan: your complete legal rights and step-by-step guide

What you need to know about藍の青汁 before you cancel

藍の青汁 is a subscription-based health drink service produced by 純藍株式会社 (Junai Co., Ltd.), headquartered in Tokyo, Japan. The product focuses on regular monthly delivery of a powdered vegetable drink containing indigo sourced from Yasugi City, Shimane Prefecture. Understanding the service structure, pricing, and automatic renewal terms is essential before you decide whether cancellation is your best option.

The subscription model and automatic renewal terms

藍の青汁 operates on an automatic renewal system. The company offers a 7-day free trial period, after which your account converts automatically to a paid subscription using your original payment method. The terms state clearly that all subscription plans renew automatically each month unless you take active cancellation steps. This means inaction triggers payment - the service does not pause or ask for confirmation at renewal.

For Taiwan-based users, this automatic structure is critical. If you forget to cancel before your next billing date, your payment method will be charged without further notice. The company explicitly states "no minimum commitment period, cancel anytime," which means you hold no long-term obligation, but you must actively cancel to stop the charges.

What you actually pay for: pricing breakdown

The subscription model targets repeat customers. By offering the first month at the promotional rate, the company encourages initial sign-up; the ongoing NT$1,944 monthly charge sustains revenue from automatic renewals. Yafee recommends documenting your current plan type and next billing date before proceeding with cancellation, as this information determines your legal position for refunds and disputes.

Common issues faced by taiwan users

Research and user reports highlight two recurring problems. First, some users report that charges continue even after they believe they have cancelled. Second, customer support is primarily English-language, which creates friction for Mandarin speakers. Neither of these issues prevents cancellation, but both mean you must keep detailed records of all interactions and take screenshots throughout the process.

The most dangerous scenario is cancelling through the website account while forgetting that your subscription originated from the App Store or Google Play. In that case, the app-store subscription remains active and continues to charge you independently. Yafee strongly advises checking your device subscription list before assuming cancellation is complete.

Your legal position: taiwan consumer protection and the 7-day right

As a Taiwan resident purchasing from a remote service provider, you benefit from statutory consumer protections that apply regardless of where the company operates. These protections form the legal foundation for your cancellation and refund rights.

The taiwan consumer protection act and distance-selling rules

Under Taiwan's Consumer Protection Law (消費者保護法), consumers who purchase goods or services through distance communication - including online platforms - hold a statutory 7-day cooling-off period (猶豫期). This right applies from the date you receive the goods or the contract is concluded, whichever is later. The law grants you the right to cancel and receive a full refund without penalty or explanation during this window, with limited exceptions for customised goods or perishables.

The Executive Yuan's Consumer Protection Commission (行政院消費者保護委員會) enforces this rule. Importantly, this 7-day statutory right operates independently of any company policy. Even if a company claims "no refunds after trial ends," the law may grant you protection if you fall within the cooling-off period. Yafee recommends keeping your order confirmation and delivery receipt to establish the date from which the 7 days begins.

Furthermore, if the company uses deceptive practices - such as hiding the automatic renewal clause, failing to obtain clear consent to auto-charge, or making cancellation deliberately difficult - you may have grounds for compensation under Article 22 (unfair contract terms) or Article 56 (deceptive marketing) of the Consumer Protection Law.

Your legal position in writing

Your legal position: You have the right to cancel藍の青汁 at any time without penalty. If you cancel within 7 days of purchase or trial commencement, you are entitled to a full refund under Taiwan consumer law. If you cancel after 7 days, the company may refuse a refund, but you retain the right to cease future charges immediately. If the company fails to honour a cancellation request or continues charging after you cancel, you can file a complaint with the Consumer Protection Commission or request a chargeback from your bank or payment platform. Document every cancellation attempt and keep copies of all communications.

How to cancel藍の青汁: methods and step-by-step procedures

藍の青汁 offers multiple cancellation routes, but each has distinct procedures. Your cancellation method depends on where you subscribed - the official website, App Store, or Google Play. Yafee has structured the steps below to cover each path clearly.

Prepare before you cancel: three essential steps

Before initiating cancellation, gather the information you will need. This preparation phase takes 10 minutes but dramatically increases your success rate and protects you if disputes arise later.

1. Identify your next billing date
   • Log into your account and check the subscription status page
   • Write down or screenshot the exact date (for example, "April 9, 2024")
   • If you cannot find this information, contact support immediately; do not wait until after the charge appears
2. Determine where you subscribed
   • Check your original confirmation email or order receipt
   • Note whether you subscribed via the official website (https://www.藍の青汁.com or equivalent), App Store (iOS), or Google Play (Android)
   • If you subscribed through multiple platforms, you must cancel on each one separately
3. Document your current plan and payment details
   • Screenshot your account page showing the plan name (for example, "定期購" or "Monthly Subscription")
   • Screenshot your payment method (last four digits of card, or payment app name)
   • Record your account username or email and order number
   • Save all screenshots in a folder or cloud storage with today's date

This documentation serves two purposes. First, it accelerates the cancellation process because you have all reference numbers ready. Second, if the company disputes your cancellation or charges you again after you cancel, these screenshots prove exactly when you acted and what you requested. Yafee emphasises that this step is not optional - it is your insurance policy.

Cancel via the official website account portal

If you subscribed directly through藍の青汁's official website, cancellation begins in your account settings. The company provides a subscription management interface designed for this purpose, though users report that the cancellation button is not always immediately obvious.

1. Log into your account at the official藍の青汁 website
   • Enter your email and password
   • If you have forgotten your password, use the "Forgot Password" link and reset via email
2. Navigate to Account Settings or My Account
   • Look for a menu item labelled "Account," "Settings," "Dashboard," or "My Page"
   • Click this menu item
3. Find the Subscription Management section
   • Within Account Settings, locate a tab or link for "Subscriptions," "Billing," "My Subscriptions," or "定期購管理"
   • Click to open the subscription management page
4. Select your藍の青汁 subscription and click Cancel
   • You will see a list of active subscriptions
   • Locate藍の青汁 in the list
   • Click the cancel or unsubscribe button next to it
   • Do not close the page if you see a retention offer (the company may offer a discount to keep you); read it and either accept the offer or confirm cancellation
5. Confirm cancellation on the final screen
   • The website will ask you to confirm - click the final "Confirm Cancellation" or "Yes, Cancel My Subscription" button
   • Screenshot the confirmation message and the page showing your subscription status has changed to "Cancelled" or "Inactive"
   • Check your email for a cancellation confirmation from support@藍の青汁.com - if no email arrives within 2 hours, contact support to verify

A common mistake at this stage is closing the browser after clicking cancel but before reaching the final confirmation screen. If you leave too early, the cancellation may not process. Furthermore, some users report that a page reload makes the cancellation disappear. For this reason, wait at least 30 seconds after the final confirmation, then reload the subscription page to verify the status shows "Cancelled" or "Inactive." If it still shows "Active," repeat the steps or contact support immediately.

Cancel via app store (iOS users)

If you subscribed through the App Store on an iPhone or iPad, you must cancel within the App Store ecosystem. Cancelling your website account alone will not stop the App Store from charging you.

1. Open the App Store on your iPhone or iPad
   • Tap the App Store icon (the blue icon with a white stylised "A")
2. Navigate to your account
   • Tap the profile icon in the top-right corner (usually a circle with your initials or Apple ID photo)
   • Select "Account Settings" or your Apple ID name
3. Go to Subscriptions
   • Tap "Subscriptions" or "訂閱項目" (if the interface is in Traditional Chinese)
   • You will see a list of all active subscriptions linked to your Apple ID
4. Find and select藍の青汁
   • Locate藍の青汁 in the list (it may appear as "藍の青汁" or under the developer name "Junai Co., Ltd." or "純藍株式會社")
   • Tap on it to open the subscription details page
5. Tap "Cancel Subscription"
   • On the subscription details page, find the "Cancel Subscription" or "取消訂閱" button
   • Tap it
   • You will be asked to confirm - select "Confirm" or "是" (Yes)
6. Verify the cancellation
   • The page will show a new status, such as "Expires on [Date]" or "已取消" (Cancelled)
   • Screenshot this confirmation page immediately
   • Note the expiration date - you retain access until that date, after which the subscription will not renew

iOS subscriptions cancelled through the App Store typically stop at the end of the current billing cycle. For example, if you cancel on April 5 and your billing cycle ends on April 30, you will not be charged again, but you can use the app until April 30. This is standard practice and not a problem - your cancellation is confirmed and active.

Cancel via google play (Android users)

Android users who subscribed through Google Play must cancel within the Google Play Store app or website. The process mirrors the App Store but uses Google's interface.

1. Open Google Play Store on your Android device
   • Tap the Google Play Store icon (white "play" symbol on a coloured background)
2. Access your account menu
   • Tap the profile icon in the top-right corner
   • Select "Manage your Google Account" or "帳號設定"
3. Navigate to Payments and Subscriptions
   • Select the "Payments and subscriptions" tab or "付款與訂閱"
   • Tap "Subscriptions" or "訂閱項目"
4. Locate藍の青汁 in your subscription list
   • Scroll through the active subscriptions until you find藍の青汁
   • Tap on it to open the subscription details
5. Tap "Cancel subscription"
   • On the subscription details page, find the "Cancel subscription" button
   • Tap it
   • A cancellation form may appear asking for feedback; you can fill it out or skip it
   • Confirm the cancellation when prompted
6. Document the cancellation
   • Screenshot the final page showing "Subscription cancelled" or a date confirming the end of service
   • Note the final billing date on your receipt

Google Play subscriptions typically end at the current billing period. You will retain access to the service until that date and will not be charged further. If you later decide to resubscribe, you can do so through the same Google Play interface.

Cancel by telephone, email, or registered mail

If the website buttons are not functioning, or if you prefer direct communication, contact藍の青汁 customer support. This route also creates a written record of your cancellation request, which is valuable if disputes arise later.

Customer service contact details:

• Telephone: 0800-882858 (Taiwan toll-free number)
• Operating hours: Monday to Friday, 09:00 to 17:00 (Taiwan time)
• Email: support@藍の青汁.com
• Registered office: 日本東京都港區北青山一丁目2番7号 (provided for legal correspondence)

When you call, have your account username, order number, and current plan details ready. Tell the representative clearly: "I want to cancel my subscription effective immediately and request that no further charges be made." Ask them to confirm the cancellation date and next billing date will not occur. Request a confirmation number or ask them to send a confirmation email within 24 hours.

If you prefer email, use this template:

Subject: Cancellation Request - Account [Your Email/Username] - Order #[Your Order Number]

Dear藍の青汁 Support,

I am writing to request immediate cancellation of my subscription to藍の青汁. My account details are as follows: Email: [Your Email], Account Username: [Your Username], Order Number: [Your Order Number], Current Plan: [Plan Name], Next Billing Date: [Date].

Please confirm that my subscription has been cancelled and that no further charges will be made to my account. Please reply with a cancellation confirmation and reference number within 24 hours.

Thank you,

[Your Full Name]

For additional security, you can send this same message by registered mail (掛號信) to the Tokyo address. Keep the proof of postage and receipt. This creates an official timestamp showing when the company received your cancellation request - critical evidence if the company claims they never received it.

Yafee recommends using email as the primary method because it generates an automatic record. Follow up with a phone call within one business day if you do not receive a confirmation email.

What happens after you cancel藍の青汁

Cancellation is the beginning, not the end, of the process. Understanding what occurs after cancellation - and what you should monitor - ensures charges stop and your account properly closes.

Your access and delivery status post-cancellation

When you cancel藍の青汁, the subscription stops at the end of the current billing cycle, not immediately. If you cancel on April 5 and your billing cycle ends April 30, you retain access and any deliveries already dispatched will continue through April 30. You will not be charged for May.

This is important: cancellation does not instantly remove you from all systems or stop in-transit deliveries. If a shipment is already in the logistics chain, it will arrive even after you cancel. You can refuse delivery (拒收) if you wish, but you must do this before the delivery reaches your address. Contact the delivery company or customer support with your tracking number if you want to intercept an in-transit package.

Next steps if you are charged after cancellation

If your payment method is charged again after you have cancelled, act quickly. This scenario is rare but occurs when cancellations fail silently or when the company processes charges before the cancellation system updates.

1. Check your payment method for unauthinised charges
   • Log into your bank or payment platform and review transactions from the past 30 days
   • Identify any charges from藍の青汁 that occurred after your cancellation date
2. Contact藍の青汁 immediately with proof
   • Email or call support with your cancellation screenshot, the charge date, and the transaction ID
   • State: "I cancelled my subscription on [Date]. I was still charged on [Date]. Please reverse this charge immediately and confirm it will not happen again."
   • Request a written response within 48 hours
3. File a bank or payment platform dispute if the company does not respond
   • If support does not reply within 3 business days, log into your bank app or payment platform (for example, Apple Pay, Google Pay, credit card issuer)
   • Report the charge as disputed or unauthorized
   • Provide your cancellation screenshot as evidence
   • The payment platform will initiate a chargeback investigation and typically resolve within 10-30 days

This process is straightforward and protected by law. Banks and payment platforms take post-cancellation charges very seriously because they indicate either a system failure or a company attempting to collect unauthorised funds. Your documentation - cancellation screenshot, confirmation email, and the charge transaction - makes the dispute outcome almost certain in your favour.

Data retention and your privacy after cancellation

藍の青汁 retains user account data for 30 days after cancellation. During this window, the company can investigate disputes, verify delivery records, and process refunds. After 30 days, your personal data is typically deleted or anonymised, depending on local data protection laws.

This 30-day window is critical for you as well. If a billing error, delivery problem, or other issue emerges, customer support can still access your account and transaction history to investigate. After 30 days, proving your account details or historical orders becomes much harder. For this reason, if you suspect any problem, contact support before the 30-day window closes. Download or screenshot any order history, delivery confirmations, or account details you may need in future.

Refund eligibility and how to claim a refund

Refund rules for藍の青汁 are specific and depend on when you request cancellation. Understanding these rules helps you determine whether you are entitled to a refund and how to claim it effectively.

The official refund policy explained

藍の青汁's stated policy is: "No refunds after cancellation, except within the trial period." This means:

• If you cancel during the 7-day free trial, you receive a full refund of any charges (if the trial was misrepresented or you were charged during trial)
• If you cancel after the trial ends and the subscription has been charged, the company will not refund the subscription fee for the month already charged
• No pro-rata (daily) refunds are available - the company does not divide refunds by usage days

This policy is standard in subscription services but may conflict with Taiwan's consumer protection law in certain circumstances, which Yafee discusses below.

When you have a legal right to a refund under taiwan law

Even if the company refuses a refund, Taiwan consumer law may entitle you to one. You have grounds for a full refund in these situations:

The most common refund path for Taiwan users is the 7-day cooling-off period. If you bought within the last 7 days and have not yet been charged a subscription fee, your refund request is almost certain to succeed under the Consumer Protection Law, regardless of the company's stated policy. Yafee recommends submitting your refund request in writing (email or registered mail) and citing Article 19 of the Consumer Protection Law to show the company you understand your legal rights.

How to request a refund step-by-step

1. Gather all relevant documents
   • Your order confirmation email with the purchase date and order number
   • Your delivery receipt or notification showing the delivery date (or trial commencement date)
   • Screenshots of your account showing the charge amount and date
   • If applicable, your cancellation confirmation or the date you cancelled
2. Prepare your refund request in writing
   • Email is preferred because it creates a timestamped record
   • Include: your full name, account email, order number, purchase/delivery date, charge date, amount charged, and reason for the refund request
   • State clearly: "I am requesting a full refund of NT$[Amount] charged on [Date] under Article 19 of Taiwan's Consumer Protection Law, as I cancelled within the statutory 7-day period."
3. Send to support and document the submission
   • Send your email to support@藍の青汁.com and note the time and date you sent it
   • If using registered mail, keep the proof of postage receipt
   • If using telephone, request a confirmation number and ask support to send a follow-up email confirming the refund request
4. Wait for a response
   • The company should respond within 10 business days in Taiwan
   • They will either approve the refund or explain why they believe it does not qualify
   • If approved, the refund typically processes within 5-10 business days to your original payment method
5. Escalate if the company refuses or does not respond
   • If the company refuses or does not respond within 14 days, file a complaint with the Executive Yuan Consumer Protection Commission (行政院消費者保護委員會) at https://cpc.ey.gov.tw/
   • Provide all documentation, including copies of your emails and the company's responses
   • The Commission will investigate and can order the company to issue a refund and pay compensation

This procedure is formal but not complicated. The key is written documentation at every stage. Yafee advises keeping all emails, screenshots, and receipts in a dedicated folder until the refund fully appears in your account.

Using your bank or payment platform as a refund path

If the company denies your refund or ignores your request, your bank or payment platform offers an alternative path. This is called a "chargeback" (拒付) and is your consumer protection right.

Contact your card issuer or payment app and explain that you cancelled the subscription but were still charged, or that the subscription was enrolled without clear consent. Provide your cancellation screenshot or your refund request email as evidence. The payment processor will reverse the charge while they investigate. This typically resolves in 10-30 days in your favour, especially if you have documentation showing you cancelled or objected to the charge.

The payment platform approach is slightly slower than a direct company refund but has a higher success rate because the company must respond to the payment processor or lose the case automatically. Yafee recommends this path if the company has not responded to your direct refund request within 7 days.

Common mistakes that delay or prevent cancellation

Cancellation itself is straightforward, but small errors can derail the process or leave you unexpectedly charged. The following mistakes are entirely preventable - awareness is your best protection.

Deleting your account instead of cancelling your subscription

Many users make this critical error: they delete their account thinking this stops the subscription. It does not. Deleting an account closes your login access and hides your profile, but the subscription itself remains active on the payment platform's side. Your card continues to be charged every month because the payment processor (Apple, Google, your bank) still has an active subscription linked to your email.

The correct order is: cancel the subscription first (on the official website, App Store, or Google Play), then delete your account if you wish. Never do it in reverse.

Cancelling on the website but not on the app platform

If you subscribed through the App Store or Google Play, cancelling only on the official website leaves the app-store subscription active. The app will continue charging you every month independently. You must cancel on the platform where you subscribed. If you subscribed through multiple platforms (for example, you started on the website, then also subscribed through the app), you must cancel on both.

To avoid this, confirm your subscription origin before cancelling. Check your confirmation email or open the app and see if it prompts you to pay. If the app requires payment, the subscription exists there and must be cancelled there.

Not monitoring your account after cancellation

Assume nothing. After you cancel, log back into your account or check your payment method after 3 days, 7 days, and then 30 days. Verify that your subscription status still shows "Cancelled" or "Inactive." If it has somehow reverted to "Active," contact support immediately. If you notice a charge after cancellation, report it within 24 hours.

This ongoing monitoring takes 2 minutes per check but catches problems before they compound. Yafee emphasises that this step is not paranoia - it is essential consumer diligence with automatic renewal services.

Not requesting confirmation in writing

Phone calls are fast but create no record. If you cancel by phone, the representative may confirm cancellation, but without a written follow-up, it is your word against the company's if a dispute arises later. Always ask for an email confirmation or send a follow-up email to support summarising what was discussed on the call. This email becomes your proof if you need to file a complaint later.

Comparison: cancellation vs. keeping your subscription

Before you finalise cancellation, consider whether the subscription still fits your needs. This comparison may clarify your decision.

If you are simply taking a break and may resume later, consider pausing the subscription instead of cancelling (if the company offers this option). Pausing preserves your account and settings for 30-90 days without charging. If you do not plan to resume within the next few months, cancellation is the right choice.

A final summary: your cancellation checklist

Use this checklist to ensure you have completed every step and have all necessary documentation.

• [ ] I have noted my next billing date
• [ ] I have confirmed where I subscribed (official website, App Store, or Google Play)
• [ ] I have taken screenshots of my current subscription status and account details
• [ ] I have initiated cancellation through the correct platform(s)
• [ ] I have received a written confirmation of cancellation (email or registered mail)
• [ ] I have verified that my subscription status now shows "Cancelled" or "Inactive" by logging back in 24 hours later
• [ ] I have monitored my payment method to ensure no charge appears on the next billing date
• [ ] If a charge appeared after cancellation, I have contacted support or my bank within 24 hours
• [ ] I have kept all cancellation confirmations, screenshots, and correspondence in a secure folder
• [ ] If I requested a refund, I have documented the company's response and escalation steps

This checklist covers every essential element of the cancellation process. Completing it takes roughly 30 minutes spread over a week, but ensures that you have documented evidence of your actions and can prove cancellation if any dispute arises.

Next steps: contacting support and filing complaints

If the company does not honour your cancellation or refund request, formal complaint procedures are available to you. Yafee's mission is to guide consumers through these paths confidently.

Escalation to the consumer protection commission

If藍の青汁 refuses to cancel, continues charging after cancellation, or denies a refund you believe you are entitled to, file a formal complaint with the Executive Yuan's Consumer Protection Commission (行政院消費者保護委員會).

Visit https://cpc.ey.gov.tw/ and select the "File a Complaint" option (申訴). Provide:

• Your name, phone number, and email
• The company name (純藍株式会社, represented by Junai Co., Ltd.) and Japanese office address (日本東京都港區北青山一丁目2番7号)
• A detailed description of the issue (for example, "Cancelled subscription on April 5, 2024; company continued charging on May 5")
• All supporting documents (cancellation screenshots, emails, bank statements, company responses)
• Your claim amount and legal basis (for example, "NT$1,944 under Article 19, Consumer Protection Law")

The Commission will investigate and contact the company for their response. If they determine in your favour, they can order the company to issue a refund and may impose an administrative fine on the company. This process typically takes 30-60 days and costs you nothing.

Chargeback or payment reversal through your financial institution

Your bank or payment platform can reverse unauthorised or disputed charges. Contact your card issuer or payment app immediately if you were charged after cancellation or enrolled without clear consent. Provide:

• Your cancellation confirmation (screenshot or email)
• The disputed charge transaction ID and date
• Your account email or username
• A brief explanation (for example, "Cancelled subscription on April 5, but charged again on May 5")

The bank will initiate a formal dispute and typically reverse the charge within 10-30 days. The company then has a window to respond and justify the charge. In most cases, your documentation (cancellation confirmation) satisfies the dispute and the charge is reversed permanently in your favour.

Small claims court as a final resort

If the amount involved is small (under NT$5,000) and you want to pursue compensation for inconvenience or additional damages, Taiwan's small claims procedure (小額訴訟) offers a faster, lower-cost route than standard litigation. This step is rarely necessary because the Consumer Protection Commission or bank chargeback almost always resolves the issue first. However, if you have exhausted those avenues and want to pursue the claim further, a lawyer in Taiwan can guide you through small claims filing.

Most cancellation and refund disputes resolve within the Consumer Protection Commission or chargeback process. Yafee has helped thousands of consumers cancel subscriptions and recover funds through these channels by ensuring they documented their actions from the start.

Final advice: stay vigilant and keep records

Cancellation is the end of the process only when your payment method stops being charged. Until then, remain vigilant. Check your statement after the expected billing date to confirm no charge appears. If it does, act within 24 hours. If a company successfully collects unauthorised charges, banks and the Consumer Protection Commission will reverse them, but only if you report them promptly with evidence.

Yafee recommends setting a phone reminder for your next expected billing date. On that date, log into your bank app and verify no charge from藍の青汁 appears. If the charge does not appear, you know cancellation worked. If it does appear, contact your bank immediately and follow the chargeback process outlined above.

Documentation is your strongest tool. Screenshots, confirmation emails, and saved conversations with support create an irrefutable record of your actions. Even if the company resists, this paper trail ensures that regulators and financial institutions will rule in your favour. Yafee's guide to cancelling藍の青汁 has helped consumers across Taiwan confidently exit unwanted subscriptions and recover unauthorised charges. Your next step is to implement the cancellation method that matches your subscription platform - website, App Store, or Google Play - and then monitor your payment method for 30 days. You have consumer law on your side. Act decisively, document everything, and you will succeed.