How to cancel Keep cloud storage safely and reclaim your funds in thailand
What Keep is and who it serves
Keep is a cloud storage service operated by Keep (Thailand) Co., Ltd. that enables you to back up critical files, share documents with others, and access your data from multiple devices at any time. The platform serves individual users, students, and finance professionals who need reliable file synchronisation and secure data management across Thailand. Yafee provides guidance on cancelling Keep and understanding your consumer protections throughout the process.
Keep's pricing tiers and core features
Keep offers two subscription plans. Keep Free provides basic storage at no cost, while Keep Plus delivers expanded capacity for users with larger file requirements. Keep Plus costs ฿99 per month or ฿1,188 annually in Thai baht. Core features across both tiers include automatic backup, link-based file sharing, and encryption-based data protection.
| Plan |
Storage capacity |
Monthly price |
Annual price |
Best for |
| Keep Free |
5 GB |
Free |
Free |
Basic users with minimal storage needs |
| Keep Plus |
100 GB |
฿99 |
฿1,188 |
Users requiring substantial storage |
Common reasons users cancel Keep
Users typically cancel Keep for several reasons: declining usage patterns, migration to competing cloud services, cost reduction, or feature mismatch. Whatever your motivation, Yafee ensures you understand your cancellation options and consumer rights from the outset. Understanding these reasons helps you make an informed decision about whether cancellation is truly necessary.
Your consumer rights under thai consumer protection law
Thailand's Consumer Protection Act B.E. 2544 grants you specific legal rights when cancelling a subscription service like Keep.
Your legal position on cancellation and refunds
Under the Consumer Protection Act B.E. 2544, you possess the right to cancel your Keep subscription without incurring additional penalties or hidden fees. Keep does not publish a cancellation fee policy, meaning you will not face surcharges for terminating your membership. Your refund entitlement for subsequent months depends on when you submit your cancellation request. If Keep processes a charge after you have submitted a cancellation request, you may dispute that charge by referencing your cancellation confirmation email. The Office of Consumer Protection (under the Department of Business Development) serves as your escalation authority if Keep refuses your refund claim.
Documentation and record-keeping obligations
Consumer law entitles you to request and retain proof of cancellation from Keep. You must preserve a copy of your cancellation confirmation email, any invoice showing billing cessation, and payment receipts confirming the end date of your subscription. These documents protect you against duplicate charges or future billing disputes. Yafee recommends taking screenshots of all email confirmations and storing them in a secure location for at least 12 months after cancellation.
Methods for cancelling Keep in thailand
You can cancel Keep through three distinct channels depending on how your billing relationship began.
Cancellation via the app store (iOS devices)
If you subscribed to Keep through Apple's App Store on an iPhone or iPad, you must initiate cancellation directly from your iOS device. This method is the primary route for users with Apple subscriptions.
- Open the App Store application on your iPhone or iPad
- Tap your profile icon (circular avatar) in the upper right corner of the screen
- Select "Subscriptions" from the menu
- Locate "Keep" in your active subscriptions list
- Tap Keep to view its full details and subscription status
- Tap "Cancel Subscription"
- If this option does not appear, your subscription may already be inactive or cancelled
- Choose a cancellation reason from the prompted list (optional but helpful for the service provider)
- Tap "Confirm Cancellation" to finalise your request
Important: Apple will send you a confirmation email within minutes. Retain this email as evidence of your cancellation request.
Cancellation via google play (Android devices)
If your Keep subscription originated through Google Play on an Android device, you must cancel through the Google Play Store on that same device or via the Google Play website.
- Open the Google Play Store application on your Android device
- Tap your profile icon (usually in the top right corner)
- Select "Manage subscriptions" or "Payments and subscriptions"
- Find "Keep" in your active subscriptions
- Tap Keep to access subscription details
- Tap "Cancel subscription"
- You may be prompted to confirm your reason for cancellation
- Follow the on-screen prompts to complete the cancellation process
Google will email you a cancellation confirmation within 24 hours. Save this confirmation for your records.
Direct cancellation by contacting Keep thailand
You may also cancel by contacting Keep (Thailand) Co., Ltd. directly via phone or email. This method applies if you subscribed outside the App Store or Google Play, or if you prefer written communication for documentation purposes.
- Compose an email or prepare your phone call with your Keep account details (email address, name, account creation date)
- Clearly state: "I wish to cancel my Keep subscription effective immediately"
- Include the date you want cancellation to take effect
- Request written confirmation of the cancellation
- Contact Keep via one of these channels:
- Retain a copy of your email or call record with the date and time
- Await their cancellation confirmation (typically within 2-3 business days)
Direct contact provides the strongest paper trail and is recommended if Keep has already charged you after your initial cancellation attempt.
Refund timelines and billing cessation
Understanding when Keep stops billing you is critical to avoiding unwanted charges.
How refunds work after cancellation
Keep does not automatically refund partial monthly fees if you cancel mid-cycle. Instead, your subscription remains active until the end of your current billing period (typically the date of your monthly or annual renewal). Your refund claim applies only to charges incurred after your cancellation request is confirmed. If Keep processes a payment after you have requested cancellation, contact them immediately with your confirmation email and request a refund. Yafee advises documenting your cancellation date and your expected final billing date to track this accurately.
Timeline for cessation of charges
The timing of billing cessation depends on your subscription type and cancellation method. If you cancel before your renewal date, Keep will not process the next charge. If Keep already charged you for the next cycle before receiving your cancellation request, you have the right to dispute that charge under the Consumer Protection Act B.E. 2544. Allow 5-7 business days for Keep to process your refund request after you have submitted it. Contact the Office of Consumer Protection if Keep does not issue a refund within 14 days.
What happens after you cancel Keep
Cancellation triggers a series of events you must monitor to ensure a clean break.
Access and data retention after cancellation
Once your cancellation is confirmed, Keep will deactivate your account access on the date your subscription ends. You should download or back up any critical files stored in Keep before that date. Keep typically retains your data for 30 days after cancellation, allowing you a grace period to recover files if you reactivate. After 30 days, Keep may delete your account and all associated data permanently. Yafee recommends exporting your files at least one week before your final billing date.
Monitoring for unwanted charges
After cancellation, monitor your bank or payment method statements for 60 days to ensure no further charges appear. If Keep charges you after the cancellation date, contact your bank immediately and file a dispute claim. Provide your cancellation confirmation email and any written correspondence with Keep as evidence. Your bank will investigate within 30 days and issue a provisional refund if your claim is valid.
Common mistakes to avoid when cancelling Keep
Cancellation is straightforward when you follow the correct steps, but several pitfalls can complicate the process.
Assuming deletion equals cancellation
Deleting the Keep app from your device does not cancel your subscription. Keep continues billing you each month even if you no longer use the service. You must explicitly cancel your subscription through the App Store, Google Play, or by contacting Keep directly. Many users mistakenly believe app deletion stops charges, resulting in unwanted payments months later.
Failing to document your cancellation request
If you contact Keep by phone without requesting written confirmation, you have no evidence of your cancellation request if a dispute arises. Always request an email confirmation or send your cancellation request via email so you possess a timestamped record. Screenshot all confirmation messages and emails for your files.
Cancelling immediately before a renewal date
If you cancel just days before your renewal date, Keep may still process your next charge before your cancellation request reaches their systems. To avoid this, cancel at least 7-10 days before your renewal date. Check your account's next billing date before submitting your cancellation request.
Checklist for successful cancellation
Use this checklist to ensure you complete every necessary step.
| Action |
Status |
Due date |
| Identify your subscription method |
☐ App Store ☐ Google Play ☐ Direct |
Immediately |
| Back up critical files from Keep |
☐ Complete |
7 days before renewal |
| Submit cancellation request |
☐ Complete |
7-10 days before renewal |
| Receive and save confirmation email |
☐ Saved |
Within 24 hours |
| Verify no charge on next billing date |
☐ Verified |
Renewal date + 2 days |
| Monitor for duplicate charges |
☐ Monitoring |
60 days after cancellation |
Comparison: Keep plus versus free alternatives
Before you cancel, consider whether Keep Plus genuinely meets your needs or whether switching to another provider might better serve your requirements.
| Service |
Free storage |
Monthly cost |
Encryption |
File sharing |
| Keep Plus |
N/A |
฿99 |
Yes |
Yes |
| Google Drive |
15 GB |
฿49 (100 GB) |
Yes |
Yes |
| Microsoft OneDrive |
5 GB |
฿59 (100 GB) |
Yes |
Yes |
| Dropbox |
2 GB |
฿99 (2 TB) |
Yes |
Yes |
How yafee supports your cancellation journey
Cancelling a subscription should be straightforward, not a bureaucratic ordeal. Yafee has helped thousands of consumers navigate cancellation processes across digital services in Thailand by providing clear legal frameworks, step-by-step procedures, and consumer protection guidance. When you use Yafee's structured cancellation guidance, you reduce the risk of unwanted charges, billing disputes, and lost documentation. Yafee translates consumer law into actionable steps so you retain full control over your subscriptions and finances.
If you choose to cancel Keep through direct contact, use these verified contact details.
Official contact information for Keep (Thailand) co., ltd.
Address: Keep (Thailand) Co., Ltd., Thailand
Email: [email protected]
Telephone: +66 954759361
When you contact Keep, include your full name, email address associated with your account, and the date you wish your cancellation to take effect. Request written confirmation of your cancellation within 48 hours. If Keep does not respond within 3 business days, escalate your claim to the Office of Consumer Protection under the Department of Business Development. Yafee ensures you possess all necessary information to resolve your cancellation efficiently and protect your consumer rights throughout the process.