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Frequently asked questions
Cancel MyFax: The Right Way
How to cancel MyFax and stop automatic charges in south africa
What MyFax is and why you might want to cancel
MyFax is a cloud-based fax service that enables you to send and receive faxes through email, the web, or mobile applications instead of operating a physical fax machine. The service delivers a dedicated fax number and manages all your communications through MyFax Central, email-to-fax forwarding, or dedicated mobile apps. Most plans include a monthly allowance of inbound and outbound pages, with your subscription renewing automatically unless you actively cancel.
If you have decided MyFax no longer fits your workflow, or you have found a more cost-effective alternative, cancellation is straightforward. However, following the correct procedural steps protects you from unexpected charges and ensures your access terminates cleanly. Yafee has compiled this guide to walk you through every cancellation method available to South African users, what occurs after you cancel, and your consumer rights if the company fails to honour your request.
Reasons to cancel MyFax
You might cancel if you no longer send or receive faxes regularly, you have switched to a competing service, or you find the monthly cost unjustifiable for your actual usage patterns. If you cancel during a free trial period, your access stops immediately. If you cancel during a paid billing cycle, you typically retain access until the end of that billing period, meaning you will not lose service mid-month. This grace period protects you from service interruption on paid accounts.
Understanding MyFax pricing in south africa
Knowing your exact plan and charges helps you make an informed cancellation decision and identifies whether you are paying for features you no longer use.
Current MyFax pricing
MyFax displays pricing in USD on its main website. For South African users, the clearest pricing data comes from the iOS App Store listing, where the service is priced at R209.99 per month for approximately 300 combined inbound and outbound fax pages monthly.
| Plan name | Price (ZAR) | Billing cycle | Included pages |
|---|---|---|---|
| MyFax standard (iOS) | R209.99 | Monthly | Approximately 300 combined fax pages |
| MyFax via web (USD) | Variable (see account) | Monthly | Varies by plan selected |
Finding your current plan and charges
Log into MyFax Central or check your app store subscription settings to confirm what you are currently paying. You will find your plan details, billing date, and renewal amount displayed in your account dashboard. Screenshot this information before you cancel, as it protects you if disputes arise later.
Check your bank or credit card statements for the past three months to see exactly what MyFax has charged you. Sometimes the amount differs from the advertised price, and having this record strengthens any refund request you may lodge with your financial institution.
Your legal position as a south african consumer
The Consumer Protection Act 68 of 2008 (CPA) grants you specific rights when cancelling subscription services in South Africa.
What the CPA guarantees you
The CPA establishes that any service provider must provide you with clear cancellation terms at the point of purchase. Section 49 of the CPA requires that agreements be fair and not unreasonably favour the service provider. Furthermore, you have the right to cancel without penalty if the company has not supplied the service according to the contract, or if cancellation terms were not clearly disclosed at sign-up.
If MyFax continues charging you after you have requested cancellation, you have the right to lodge a complaint with the National Consumer Commission (NCC). The NCC investigates complaints and can order refunds plus interest if the company acted unlawfully.
Your legal position
Under the CPA, you are entitled to cancel MyFax without penalty if the company fails to provide its promised service level, or if the cancellation process itself is deliberately obstructed. You must follow the correct cancellation procedure (outlined below) and document every step. If MyFax refuses to cancel or continues billing, escalate to the NCC. Yafee recommends keeping all cancellation confirmations and communication records for at least 12 months.
How to cancel MyFax via MyFax central (the web)
This is the primary and most direct cancellation method for all account types, taking approximately five minutes if you have your login credentials ready.
Step 1: log in to MyFax central
Open your web browser and navigate to myfax.com. Enter your MyFax number or email address and your password to access your account dashboard.
Step 2: navigate to your account settings
Once logged in, look for "Account Details", "My Account", or "Settings" in the main navigation menu. Select the "Billing" or "Subscription" tab from the options displayed on your account page.
Step 3: locate the cancellation option
Find the button or link labeled "Cancel My Account", "Cancel Subscription", or "Close Account". This button is typically located at the bottom of your Billing page. Click it to proceed with the cancellation process.
Step 4: confirm the cancellation request
MyFax will display a confirmation screen detailing when your access will end (usually at the end of your current billing period). Review this carefully to ensure the cancellation takes effect on the correct date. Click "Confirm Cancellation" or "Yes, cancel my account" to finalise your request.
Step 5: save your cancellation confirmation
MyFax will display a confirmation message or send a confirmation email to your registered address. Screenshot this message or print the email immediately. This confirmation serves as your proof of cancellation if disputes arise later.
How to cancel MyFax via app store subscriptions
If you subscribed through the Apple App Store, Google Play Store, or another app marketplace, you must cancel through that platform, not through MyFax Central, to stop renewal charges.
Cancelling via the apple app store (iOS)
On your iPhone or iPad, open the App Store app. Tap your profile icon in the top right corner. Select "Subscriptions" from the menu. Find MyFax in your active subscriptions list. Tap MyFax and select "Cancel Subscription". Confirm the cancellation by tapping "Confirm" when prompted. Apple will send you a cancellation confirmation email within minutes.
Cancelling via google play store (Android)
On your Android device, open the Google Play Store app. Tap your profile icon in the top right corner. Select "Manage your Google Account". Navigate to the "Payments and subscriptions" tab. Select "Subscriptions". Find MyFax and tap it. Select "Cancel subscription". Confirm your cancellation request. Google will send a confirmation email to your registered Gmail account.
What happens after you cancel MyFax
Your service access and billing status change according to the cancellation timing and the plan type you held.
Your access after cancellation
If you cancel during a free trial, your access stops immediately upon confirmation. If you cancel during a paid billing cycle, you retain full access to MyFax until the end of that billing period (for example, if you cancel on the 10th of a month and your billing date is the 30th, you have access until the 30th). This grace period ensures you do not lose functionality mid-cycle.
Stopping future charges
Once you cancel, MyFax will not charge you on your next renewal date. Your credit card or bank account will no longer receive MyFax invoices. However, check your statement 5 to 7 business days after your cancellation date to confirm no charge has been applied. If a charge appears, contact MyFax immediately with your cancellation confirmation.
Your fax number and account data
MyFax will deactivate your dedicated fax number once your account closes. Any stored faxes in your account archive may become inaccessible after cancellation. Before you cancel, download or forward any important faxes you wish to retain. Some providers allow a short grace period (typically 30 days) to retrieve archived faxes after cancellation, but this is not guaranteed.
Requesting a refund from MyFax
Your right to a refund depends on when you cancel within your billing cycle and the circumstances of your cancellation.
Pro-rata refunds and billing cycles
If you cancel mid-cycle (before your next renewal date), MyFax may offer a pro-rata refund for unused days. For example, if you cancel 10 days into a 30-day billing cycle, you might be eligible for a refund covering the remaining 20 days. This is not automatic; you must request it explicitly in writing to MyFax support.
How to request a refund
Contact MyFax customer support via email or phone. State clearly that you have cancelled your account and request a pro-rata refund for any unused portion of your billing cycle. Include your account number, cancellation date, and the date you submitted your cancellation request. Provide screenshots of your cancellation confirmation. MyFax typically responds within 5 to 10 business days. If they refuse, escalate to the National Consumer Commission with your evidence.
Disputing charges with your bank
If MyFax continues charging you after cancellation, or if a refund request is denied, contact your bank or credit card issuer. Request a chargeback or reversal for "unauthorized charges" or "cancelled subscription". Provide your bank with your cancellation confirmation and any correspondence with MyFax. Your bank will investigate and may reverse the charges within 30 to 60 days. This action does not prevent you from escalating to the NCC simultaneously.
Common mistakes when cancelling MyFax
Cancelling is straightforward if you follow the correct steps, and understanding common pitfalls helps you avoid them entirely.
Mistake 1: cancelling in the wrong place
If you subscribed through an app store, cancelling via MyFax Central will not stop renewal charges. Your subscription renews through the app store, not through MyFax's own system. You must cancel where you subscribed. Yafee recommends checking your app store subscription settings first to confirm which platform handles your renewal.
Mistake 2: not saving your cancellation confirmation
Without a screenshot or email record of your cancellation, you cannot prove to your bank or the NCC that you requested cancellation. Save this documentation immediately upon cancellation. Forward it to yourself via email and store it securely.
Mistake 3: assuming cancellation is instant
Cancellations take effect at the end of your current billing cycle, not immediately. If you cancel on the 15th and your renewal date is the 30th, you have access until the 30th. If you need immediate cessation of service, contact MyFax support directly and request an expedited termination. They may disable your account immediately if you make this request explicitly.
Mistake 4: not checking your bank statement after cancellation
System delays or errors can result in duplicate charges. Check your bank statement 5 to 7 business days after cancellation to confirm the final charge has been applied and no new charges appear. If you see unexpected charges, document them and contact your bank immediately.
Checklist: ensure your cancellation is complete
Follow this checklist to confirm every step of your cancellation is properly documented and actioned.
| Action | Completed | Notes |
|---|---|---|
| Log in to MyFax Central and confirm your current plan and billing date | ☐ | Screenshot your billing page |
| Determine where you subscribed (web, iOS, Android) | ☐ | Check your payment method history |
| Submit cancellation request via the correct platform | ☐ | Web: MyFax Central; App: App Store / Play Store |
| Save cancellation confirmation (screenshot or email) | ☐ | Store securely and forward to your email |
| Download any important archived faxes before access closes | ☐ | Complete before end of billing cycle |
| Check bank statement 5 to 7 days after cancellation for unexpected charges | ☐ | Contact bank immediately if charges appear |
If MyFax refuses to cancel or continues billing
Yafee recognises that some service providers resist cancellation or ignore requests. You have legal remedies if MyFax fails to honour your cancellation request.
Step 1: send a formal written cancellation notice
If MyFax refuses to process your cancellation via their standard portal, send a formal email to their support address. Write: "I hereby formally request cancellation of my MyFax account [your account number] effective immediately. Please confirm receipt and provide a cancellation reference number." Request a response within 5 business days. Keep a copy of this email.
Step 2: escalate within MyFax
If support does not respond, locate MyFax's management contact details on their website. Send the same cancellation notice to their customer service manager or director. Reference your original support ticket number and the date you first requested cancellation. Request acknowledgment of your formal cancellation notice.
Step 3: lodge a complaint with the national consumer commission
If MyFax continues to refuse or ignores your cancellation request, file a formal complaint with the National Consumer Commission. Visit www.ncc.org.za or contact them by telephone on +27 10 020 1000. Provide your cancellation confirmation(s), emails sent to MyFax, and evidence of continuing charges (bank statements). The NCC will investigate and can order MyFax to refund you plus interest if the company acted unlawfully. Yafee recommends including documentation of every communication attempt you made.
Step 4: dispute the charges with your bank
While the NCC investigates, contact your bank or credit card issuer. Request a chargeback for "unauthorized charges" or "subscription not cancelled as requested". Your bank can reverse charges within 30 to 60 days pending investigation. This action does not replace the NCC complaint but operates in parallel.
Contact MyFax to confirm cancellation details
If you need to verify cancellation or follow up on a refund request, use these contact methods.
MyFax customer support channels
Email MyFax support directly with your account number and cancellation request. The company typically responds within 5 to 10 business days. If you require urgent assistance, call their support line during business hours. Request a reference number for your cancellation request and ask for confirmation in writing.
MyFax registered address
Correspondence regarding cancellation disputes can be sent to MyFax's corporate address. If you need to send formal notice of cancellation or escalate a complaint, post it via registered mail to ensure delivery confirmation. Request a return receipt from the postal service.
The company address most commonly cited by South African users is: MyFax, Los Angeles, California, USA. Verify the current address on MyFax's official website or contact their support team to confirm the correct mailing address for formal correspondence.
Comparing MyFax to alternative fax services
If you are cancelling because you need a different fax solution, understanding your alternatives helps you select a provider with clearer cancellation terms.
| Service | Monthly cost (ZAR approx.) | Cancellation policy | Best for |
|---|---|---|---|
| MyFax | R209.99 | Web or app store cancellation | Email and web fax integration |
| eFax | R180 to R250 | 30-day cancellation grace period | Business users with high volume |
| Interfax | R200 to R300 | Monthly plans, cancel anytime | Developers and API integration |
| Fax.plus | R160 to R220 | Cancel before renewal, no penalty | Small businesses and individuals |
Summary: cancelling MyFax safely in south africa
Cancelling MyFax is a straightforward process if you follow the correct platform and document every step. Yafee has helped thousands of South African consumers cancel subscription services by following these procedures: determine where you subscribed (web or app store), submit your cancellation request via the correct platform, save your cancellation confirmation immediately, and verify no charges appear in your bank statement within 5 to 7 days.
Your rights under the Consumer Protection Act 68 of 2008 protect you if MyFax refuses to cancel or continues billing after cancellation. The National Consumer Commission enforces these rights and can order refunds plus interest if the company acts unlawfully. Keep all cancellation evidence secure for 12 months, and do not hesitate to escalate to the NCC if MyFax fails to honour your request.
Whether you are switching to a competitor, no longer need fax functionality, or have found a more affordable solution, Yafee recommends completing your cancellation within one billing cycle of deciding to leave. This minimises your financial exposure and ensures clean service termination. For further guidance on cancelling other subscriptions, visit Yafee.com, where our team of contract law specialists provides detailed cancellation guides for hundreds of services.
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