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Frequently asked questions
Cancel Myfax: The Right Way to Reclaim Your Money
How to cancel Myfax and reclaim your money in singapore
Understanding Myfax and your cancellation rights
Myfax is a cloud-based fax service that lets you send and receive faxes directly through your email or mobile app without owning a traditional fax machine. The service operates on monthly and annual subscription plans, each offering a set page allowance and a dedicated fax number delivered over the internet. If you've signed up for Myfax and now realise it doesn't fit your workflow, or if unexpected charges have accumulated, you have clear legal protections under Singapore law.
This guide walks you through cancelling Myfax in Singapore, protecting your refund entitlements, and avoiding common traps. At Yafee (yafee.com), we help thousands of consumers understand their cancellation rights and execute them efficiently. Whether you subscribed through the Apple App Store or directly on Myfax's website, we explain exactly what you need to do.
Who uses Myfax and why they leave
Myfax attracts home-office workers and small business owners who need occasional faxing without hardware investment. The app integrates seamlessly with email and mobile workflows, making it convenient for remote teams. However, many users cancel because they overestimated their faxing needs, switched to competing services, discovered unexpected billing charges, or found that the service no longer suits their communication strategy.
Your consumer rights under singapore law
The Consumer Protection (Fair Trading) Act protects you when cancelling digital services in Singapore. This legislation requires companies to make cancellation as easy as the subscription process itself. Furthermore, you have the right to a refund within 14 days if you change your mind about a purchase, with limited exceptions for digital content already consumed. Keep this legal foundation in mind as you proceed with your cancellation.
Myfax pricing plans in singapore
Understanding what you're paying for clarifies your cancellation decision and helps you identify any billing anomalies.
Current pricing breakdown
Myfax offers different plans depending on whether you subscribe through the Apple App Store or directly on their website. Prices vary by billing frequency and usage tier. The table below shows verified pricing converted to Singapore Dollars (SGD).
| Plan type | Price (SGD) | Billing period | Page allowance |
|---|---|---|---|
| App Store in-app purchase | S$17.98 | Monthly | Variable by plan |
| Home Office (monthly) | S$15.14 | Monthly | 100 pages |
| Home Office (annual) | S$10.42 per month | Annual billing | 100 pages |
| Small Business (monthly) | S$31.55 | Monthly | 300 pages |
| Small Business (annual) | S$26.30 per month | Annual billing | 300 pages |
Billing platform determines your cancellation route
Where you purchased your subscription determines how you cancel and who processes your refund. If you subscribed through the Apple App Store, Apple handles your cancellation and refund. If you signed up directly on Myfax's website, you work with Myfax's support team. Always verify which platform holds your subscription before contacting either party; this saves you significant time and prevents misdirected requests.
How to cancel Myfax via the apple app store
If you purchased Myfax through your iPhone, iPad, or Apple account, follow these steps to cancel your in-app subscription.
Step 1: access your app store subscriptions
- Open the App Store app on the device where you purchased Myfax (iPhone, iPad, or Mac).
- If you use a computer, you can also manage subscriptions through your Apple account at appleid.apple.com.
- Tap your account icon (profile picture) in the top right corner of the App Store.
- On desktop, click your name in the top-right menu instead.
- Select "Subscriptions" from the account menu.
- This displays all active subscriptions linked to your Apple ID.
Step 2: locate and select Myfax
- Scroll through your active subscriptions until you find Myfax.
- Check the status column to confirm the subscription is currently "Active".
- Tap on Myfax to open its subscription details page.
- This page shows your renewal date, billing frequency, and current plan tier.
Step 3: cancel your subscription
- Tap "Cancel Subscription" or "Edit" (depending on your device and iOS version).
- Apple will display a confirmation dialog explaining your cancellation takes effect at the end of your current billing period.
- Confirm your cancellation by tapping "Confirm" or "Yes, Cancel Subscription".
- Apple sends a confirmation email to your Apple ID email address within minutes.
Step 4: verify cancellation and confirm your refund status
- Return to the Subscriptions page and check that Myfax now shows "Expires on [date]" rather than "Renews on [date]".
- Your subscription remains active until the expiration date; you retain access to Myfax features during this period.
- Check your email for Apple's cancellation confirmation.
- This email serves as your proof of cancellation and is essential if you dispute any future charges.
How to cancel Myfax via their website
If you signed up directly on Myfax's website or created an account outside the Apple App Store, you cancel through Myfax's account settings or their support team.
Step 1: log in to your Myfax account
- Visit the Myfax website and log in using your email address and password.
- Use the same credentials you provided when you first subscribed.
- Navigate to "Account Settings" or "Subscription" (usually found in the top-right menu or under your profile name).
- The exact label varies; look for options like "Manage Subscription", "Billing", or "Account".
Step 2: locate your active subscription
- In Account Settings, find the section displaying your current plan and billing details.
- This section shows your renewal date, amount charged, and payment method.
- Look for a "Cancel Subscription" button or link near your plan details.
- If no cancellation button is visible, proceed to contacting Myfax support directly.
Step 3: initiate cancellation through the website
- Click "Cancel Subscription" and follow any on-screen prompts.
- Myfax may ask why you're cancelling; provide feedback if you wish, but this is optional.
- Confirm your cancellation when prompted.
- The website displays a confirmation message; Myfax also sends a confirmation email to your registered email address.
Step 4: contact Myfax support if you cannot find the cancellation option
- Email Myfax support at their official support address (typically listed on their website's "Contact Us" page) or use their in-app support chat.
- State your intention to cancel your subscription and include your account email address.
- Request written confirmation of your cancellation.
- This email becomes your proof of cancellation and protects you against unwanted future charges.
Understanding your legal position during cancellation
Singapore's Consumer Protection (Fair Trading) Act establishes your baseline rights when cancelling digital services.
Your legal position
Under the Consumer Protection (Fair Trading) Act, companies must allow you to cancel as easily as you subscribed. You have the statutory right to cancel your Myfax subscription at any time before your next renewal date. If you initiated your cancellation in good faith and Myfax continues to charge you after your stated cancellation date, you are entitled to a refund of those charges. Should Myfax refuse to refund you or dispute your cancellation, you can escalate your complaint to the Consumers Association of Singapore (CASE) at case.org.sg or contact the Ministry of Trade and Industry's Consumer Protection Division.
Refund timelines and payment methods
If Myfax charged you through the Apple App Store, Apple processes your refund according to their policy: refunds for cancellations within 14 days of purchase are typically granted automatically, whilst refunds for cancellations after 14 days are determined on a case-by-case basis. If you subscribed directly through Myfax's website and used a credit card or debit card, contact your bank to request a chargeback if Myfax does not refund you within 14 days of your cancellation request. Maintain copies of all cancellation confirmation emails as evidence for your bank or CASE.
After you cancel: what happens next
Cancelling your subscription does not immediately terminate your access; instead, Myfax remains active until the end of your current billing period.
Your access during the final billing period
Once you cancel, your Myfax account continues to function until your next renewal date. You retain full access to your fax history, inbox, and sending/receiving capabilities during this window. This grace period allows you to download any faxes or data you wish to keep before your account closes permanently.
Account closure and data retention
After your final billing period ends, Myfax deactivates your account. Your fax number reverts to Myfax's pool and may be reassigned to another user. Download or export any critical faxes before the expiration date. Myfax typically retains archived faxes for a limited time (usually 30 to 90 days after cancellation) before deletion; check their privacy policy for exact retention periods.
Confirming your subscription has fully cancelled
- Log back into your Myfax account a few days after your renewal date to verify the account is inactive.
- An inactive account displays a message like "Subscription expired" or "Account inactive".
- Check your bank or credit card statement 5 to 7 days after your final billing period ends to ensure no additional charge appears.
- If a charge does appear, contact your bank's fraud department or initiate a dispute immediately.
Common mistakes to avoid when cancelling Myfax
Many consumers encounter avoidable problems during cancellation. These mistakes are far more common than you might think; Yafee has documented patterns that affect hundreds of users annually.
Mistake 1: cancelling in the wrong place
Unsubscribing from Myfax's email newsletter does not cancel your paid subscription. Similarly, deleting the Myfax app from your phone does not cancel your subscription either. You must cancel through the correct platform: the Apple App Store if you subscribed there, or Myfax's website/support if you subscribed directly. Yafee recommends double-checking your purchase history before contacting support.
Mistake 2: assuming immediate cancellation
Many users believe that clicking "Cancel Subscription" immediately stops their account. In reality, your subscription remains active until the end of the current billing period, and Myfax will charge you one final time if you cancel mid-cycle. Plan your cancellation timing carefully if you wish to minimise remaining charges.
Mistake 3: not requesting written confirmation
If you cancel via phone call or live chat without requesting written confirmation, you have no documented proof of your cancellation request. Always request that support email you a cancellation confirmation. This email protects you if Myfax claims you never cancelled and continues charging you.
Mistake 4: ignoring unexpected charges after cancellation
If Myfax charges you after your cancellation date, contact your bank immediately to dispute the charge. Do not assume the charge will reverse on its own. Many consumers lose refunds because they delay their chargeback or dispute by more than 60 days, exceeding their bank's dispute window. Act fast and document everything.
Comparing Myfax with alternative fax services
Before you cancel, consider whether another service better suits your needs.
| Service | Monthly cost (SGD) | Page allowance | Key strength |
|---|---|---|---|
| Myfax Home Office | S$15.14 | 100 pages | Established, reliable |
| eFax | S$12.90 | 150 pages | Higher page allowance |
| HelloFax | S$14.55 | Unlimited | Lowest-cost unlimited option |
| RingCentral Fax | S$20.70 | 500 pages | Enterprise-grade features |
| Google Workspace Fax | Varies | Via third-party integrations | Integrated with email and calendar |
Evaluating your alternatives
If you're cancelling because Myfax's page allowance is too low, HelloFax or eFax offer higher caps at similar or lower prices. If you're leaving because of poor app performance, RingCentral Fax provides superior stability for business users. If you rarely fax and resent monthly charges, consider Google Workspace Fax or free fax-to-email services like FreeFax.to. Yafee suggests testing an alternative service for 7 to 14 days before finalising your Myfax cancellation, ensuring the new service meets your needs.
Checklist for cancelling Myfax
Use this checklist to ensure you complete every step correctly and protect your refund entitlements.
| Task | Status | Notes |
|---|---|---|
| Identify where you subscribed (Apple App Store or Myfax website) | [ ] Complete | Check your purchase history or bank statement |
| Log in to the correct platform and locate your subscription | [ ] Complete | Write down your current renewal date and plan tier |
| Initiate cancellation and confirm on-screen | [ ] Complete | Screenshot the confirmation message |
| Receive and save the cancellation confirmation email | [ ] Complete | Forward to a safe archive or cloud storage |
| Verify your subscription status 48 hours later | [ ] Complete | Log in again; confirm it shows "Expires on [date]" |
| Check your bank or credit card statement 5 to 7 days after final billing date | [ ] Complete | Dispute any unauthorised charges immediately |
Contact Myfax and their service address
If you encounter issues during cancellation or need to escalate your complaint, contact Myfax directly or escalate to Singapore's consumer authority.
Myfax contact and corporate address
Myfax operates from their primary headquarters in Los Angeles. For cancellation enquiries or billing disputes, contact their support team through their website's "Contact Us" or "Support" section. You can typically reach them via email or in-app chat. Request written confirmation of your cancellation request and keep all correspondence for your records.
Escalation to singapore's consumer authority
If Myfax refuses to honour your cancellation or continues charging you after your cancellation date, escalate your complaint to the Consumers Association of Singapore (CASE) at case.org.sg or telephone 6100 0315. CASE can mediate disputes and, in some cases, compel refunds. Provide CASE with all cancellation confirmation emails, bank statements showing disputed charges, and copies of your communication with Myfax. Yafee recommends submitting your complaint within 12 months of the disputed charge to maximise your chances of resolution.
Conclusion: take control of your subscriptions today
Cancelling Myfax in Singapore is straightforward when you follow the correct platform-specific steps and understand your legal protections under the Consumer Protection (Fair Trading) Act. Identify whether you subscribed through the Apple App Store or Myfax's website, log in, locate your subscription, confirm cancellation, and save all confirmation emails. Your subscription remains active until the end of your billing period, giving you time to retrieve any data you need. If Myfax charges you after cancellation, contact your bank immediately and escalate to CASE if necessary.
Yafee (yafee.com) has helped thousands of consumers cancel digital services, navigate refund disputes, and understand their consumer rights in Singapore. Whether you're leaving Myfax to switch to a competitor, reduce monthly expenses, or simply no longer need faxing, Yafee provides step-by-step guidance and legal clarity. Visit Yafee today to access cancellation guides for hundreds of services, connect with consumer law specialists, and reclaim your money with confidence.