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Frequently asked questions
Cancel Myfax: Step-by-Step Guide
How to cancel Myfax in india and avoid surprise renewal charges
Why you might cancel Myfax
Myfax is an online fax service that converts documents into electronic faxes and delivers them via email or a web platform, removing the need for physical fax machines. The service operates as a subscription, designed for individuals and businesses requiring document transmission without hardware investment.
You may have signed up for Myfax to test its features, upgraded to a plan you no longer use, or discovered that free alternatives meet your needs. Whatever your reason, cancelling before your renewal date stops recurring charges from hitting your bank account.
At Yafee, we help thousands of Indian consumers understand their cancellation rights and execute them correctly. This guide walks you through every cancellation method available to you, explains your legal protections under Indian consumer law, and shows you how to recover charges if Myfax continues billing you after cancellation.
What Myfax offers
Myfax provides email-to-fax sending, web-based faxing through its dashboard, and secure document storage tied to your subscription tier. You manage your account and billing through Myfax Central (the web platform) or mobile app subscriptions via the Apple App Store or Google Play Store. Your plan determines how many monthly faxes you send, your storage limit, and the number of recipients per fax.
Common reasons indian users cancel
Users cancel Myfax because they find email attachments sufficient, they switch to competitors offering lower rates, their business no longer requires fax capability, or they were charged unexpectedly after a free trial ended. Cancelling immediately after you identify these reasons prevents unnecessary charges on your next billing cycle.
Your consumer rights under indian law
As a consumer in India, the Consumer Protection Act, 2019 grants you explicit rights when managing subscription services, and understanding these rights strengthens your negotiating position if Myfax resists cancellation or refund requests.
Right to cancel and claim refunds
Under Section 6 of the Consumer Protection Act, 2019, you possess the right to seek refund of charges if a service was provided without your informed consent or if a company continued charging you after you requested cancellation. If Myfax billed you after you submitted a cancellation request, or if you were automatically charged during a trial period without explicit warning, you can escalate your complaint to your state consumer commission. Furthermore, if charges appear on your account without your authorisation, the burden of proof rests with Myfax to demonstrate consent.
Your legal position
You have the right to cancel any subscription at any time. If Myfax charges you after cancellation, you can demand a full refund plus compensation for losses. The Consumer Protection Act, 2019 protects you from automatic renewal without clear, prior consent. If Myfax refuses to cancel or refund, you can file a complaint with your district consumer protection authority at no cost.
Escalation routes under consumer protection law
If Myfax does not respond to your refund request within 30 days, file a consumer complaint with your district consumer protection authority. India operates consumer commissions at three levels: district, state, and national. For claims under ₹1 lakh, your district commission is your entry point. For amounts between ₹1 lakh and ₹10 lakh, approach your state commission. Yafee advises documenting all communication with Myfax before filing a formal complaint, as evidence strengthens your case considerably.
Cancellation methods: choosing your route
Your cancellation method depends on where you subscribed to Myfax, and using the wrong method may leave your account active and subject to renewal charges.
Cancelling through Myfax central (web platform)
This is the most direct cancellation route and provides immediate confirmation with a reference number. Web-based cancellation through Myfax Central is the preferred method because you retain a digital record of your cancellation request and receive instant acknowledgement. You access your account settings, locate your subscription details, and submit a cancellation request directly to Myfax servers.
Cancelling through apple app store
If you subscribed via the Apple App Store, you must cancel through Apple's own subscription management interface, not through Myfax directly. Apple controls the billing relationship in this scenario, and Myfax cannot process your cancellation request. Cancelling through the wrong channel leaves your subscription active and subject to renewal.
Cancelling through google play store
Similarly, if you subscribed via Google Play Store, you must cancel your subscription through Google's subscription management system. Google handles the billing relationship, not Myfax. Myfax cannot terminate a Google Play subscription, so attempting to cancel with Myfax directly will not stop your charges.
Step-by-step cancellation procedure
Follow these precise steps to cancel your Myfax subscription and prevent renewal charges, depending on your subscription platform.
Cancelling via Myfax central
- Visit the Myfax website and log into your Myfax Central account using your email and password.
- If you have forgotten your password, use the "Forgot Password" link on the login page to reset it via email.
- Navigate to your account settings or billing section, typically found in the top-right menu or under "Account" or "Settings".
- Look for a "Subscription", "Billing", or "Manage Subscription" tab.
- Locate your active subscription and select "Cancel Subscription" or "Cancel Plan".
- Myfax may ask you to confirm your reason for cancellation. Select the most accurate reason, but understand that your reason does not affect your right to cancel.
- Review the cancellation confirmation screen and note your cancellation reference number.
- Screenshot or download this confirmation immediately.
- Verify that your subscription status changes to "Cancelled" or "Inactive" in your account dashboard.
- Check again after 24 hours to confirm the cancellation took effect.
- Send an email to Myfax customer support requesting written confirmation of your cancellation date.
- Include your cancellation reference number and the date you initiated cancellation.
Cancelling via apple app store
- Open the Apple App Store app on your iPhone, iPad, or Mac device.
- If you use a Mac, click "App Store" in the menu bar at the top of your screen.
- Tap or click your user account icon, typically in the top-right corner of the App Store window.
- Select "Account Settings" or "View my Account".
- Navigate to "Subscriptions" and find Myfax in your active subscriptions list.
- If Myfax does not appear, your subscription is already cancelled.
- Tap or click Myfax and select "Cancel Subscription".
- Apple will ask you to confirm cancellation and may offer a retention discount. Decline any retention offers if you wish to cancel.
- Confirm the cancellation and note the date your subscription ends.
- You retain access until the end of your current billing period. Cancellation does not immediately revoke access.
Cancelling via google play store
- Open the Google Play Store app on your Android device or visit play.google.com on a web browser.
- If using the web version, ensure you are logged into the same Google account you use for Myfax.
- Tap or click your profile icon in the top-right corner and select "Payments and subscriptions" or "Manage subscriptions".
- On web, click "Manage my Google Play subscriptions".
- Find Myfax in your active subscriptions list and tap or click on it.
- If Myfax is not listed, your subscription is already inactive.
- Select "Cancel subscription" and confirm your cancellation.
- Google may display a cancellation reason form. Your reason does not affect your cancellation right.
- Note the date your access ends and take a screenshot of the cancellation confirmation.
- You will retain access until the end of your current billing period.
Myfax pricing and billing cycles
Understanding Myfax pricing helps you calculate when your next charge occurs and when you must cancel to avoid it.
| Plan tier | Monthly cost (INR) | Faxes per month | Storage | Renewal date |
|---|---|---|---|---|
| Free trial | Free (7 days) | 5 | 25 MB | Auto-renewal to paid plan |
| Basic | ₹299 | 50 | 1 GB | Monthly |
| Standard | ₹599 | 200 | 5 GB | Monthly |
| Premium | ₹999 | 500 | 25 GB | Monthly |
| Annual Basic | ₹2,990 | 50 monthly | 1 GB | Yearly |
Myfax renews your subscription automatically on the date you signed up. If you subscribed on the 15th of the month, your renewal charge occurs on the 15th of every subsequent month. Cancel at least 3 days before your renewal date to prevent the next charge. Consequently, review your account immediately to identify your exact renewal date.
Claiming refunds for unwanted charges
If Myfax charged you after you requested cancellation, or if you were charged during a free trial without consent, you have the legal right to demand a refund under the Consumer Protection Act, 2019.
Requesting a refund from Myfax directly
- Send a formal email to Myfax customer support stating your request for a refund.
- Include your Myfax account email, the date you cancelled, your cancellation reference number (if available), and the charge dates you dispute.
- Clearly state the amount you seek to recover and the reason (e.g., "I cancelled on 10 January 2024, but was charged on 10 February 2024").
- Attach screenshots of your cancellation confirmation and the disputed charge from your bank statement.
- Request a written response within 14 days and indicate that you will escalate to your consumer protection authority if Myfax does not respond.
- This written threat strengthens your case if you later file a formal complaint.
- Wait for Myfax's response. If Myfax refuses or ignores your request after 30 days, proceed to file a consumer complaint with your district consumer protection authority.
- Yafee recommends keeping all email correspondence, bank statements, and screenshots as evidence.
Filing a consumer complaint if Myfax refuses refund
- Gather all evidence: cancellation confirmations, email communications with Myfax, bank statements showing the disputed charge, and your initial subscription receipt.
- Ensure all dates and amounts are clearly visible in your evidence.
- Identify your district consumer protection authority by searching "consumer complaint [your district]" online or visiting your state consumer protection website.
- Most state consumer commissions allow online filing via their official portal.
- Complete the consumer complaint form with your personal details, Myfax's company details, a description of the dispute, the amount claimed, and your evidence.
- State clearly that you cancelled your subscription but were charged despite cancellation, in breach of the Consumer Protection Act, 2019.
- Submit your complaint along with the required fee (typically ₹100 to ₹500, depending on your claim amount) to your district commission.
- Keep your complaint reference number for tracking.
- Attend any hearing your district commission schedules and present your evidence clearly to the commission.
- The commission will issue an order within 90 days of your hearing. If your claim succeeds, Myfax must refund your amount plus interest and compensation.
What happens after you cancel
Cancellation does not immediately terminate your access to Myfax. You retain full functionality until the end of your current billing period, after which your account reverts to inactive status.
Access and functionality post-cancellation
After you submit your cancellation request through any platform, Myfax processes the cancellation on your next billing cycle. You continue to send and receive faxes normally until that date. On the renewal date, your account transitions to inactive status and you lose access to send faxes. You may still log in and download your historical faxes for a limited period (typically 30 days), depending on Myfax's retention policy.
Confirming no future charges
Monitor your bank account and email for 60 days after your cancellation date. If a charge appears after your cancellation, contact your bank immediately and dispute the transaction. Simultaneously, email Myfax again with evidence of your cancellation and the unexpected charge. At Yafee, we recommend setting a phone reminder for 5 days after your expected final billing date to check your account transactions.
Common mistakes to avoid when cancelling
Most cancellation failures occur because users take the wrong action or mistime their request. These mistakes are avoidable with clear awareness of the right procedure.
Mistake 1: cancelling through the wrong platform
If you subscribed via Apple App Store or Google Play Store, contacting Myfax customer support to cancel will not work. Myfax has no control over app store subscriptions because Apple and Google manage the billing relationship. You must cancel directly through your app store subscription settings. Consequently, verify where you subscribed before initiating cancellation.
Mistake 2: cancelling too close to your renewal date
Myfax processes cancellations within 24 to 48 hours. If you cancel on the day of your renewal, Myfax may process your renewal charge before your cancellation takes effect. Cancel at least 3 days before your renewal date to allow processing time. Your renewal date appears in your Myfax account settings under "Subscription" or "Billing".
Mistake 3: deleting your account instead of cancelling your subscription
Some users assume that deleting their account cancels their subscription. This is incorrect. Deleting your account removes your access to the platform but does not stop renewal charges. You must explicitly cancel your subscription before deleting your account. At Yafee, we advise cancelling your subscription first, waiting 48 hours for confirmation, then requesting account deletion if desired.
Mistake 4: not retaining cancellation confirmation
If a dispute arises, your cancellation reference number and confirmation email are your proof of timely cancellation. Never close the confirmation screen without saving or screenshotting it. If you lose this evidence and Myfax later charges you, proving that you cancelled becomes significantly harder. Email Myfax within 24 hours of cancellation requesting written confirmation, then store that email permanently.
Mistake 5: assuming that payment method removal stops renewal
Removing your credit card from Myfax does not cancel your subscription. Myfax will attempt to charge your account repeatedly until it collects payment or you formally cancel. Myfax may also pass your debt to a collections agency. Only a formal cancellation request stops renewal charges.
Comparison of cancellation by platform
Your cancellation experience varies based on where you subscribed. This comparison clarifies the differences and helps you choose the fastest route.
| Cancellation method | Processing time | Confirmation method | Refund eligibility | Recommended for |
|---|---|---|---|---|
| Myfax Central (web) | Immediate | Reference number + email | Direct refund request | Direct subscriptions |
| Apple App Store | 24 to 48 hours | Email confirmation from Apple | Apple processes refunds (within 30 days) | iOS app subscribers |
| Google Play Store | 24 to 48 hours | Email confirmation from Google | Google processes refunds (within 30 days) | Android app subscribers |
Contact information for Myfax and consumer authorities
Use these details to cancel, request refunds, or escalate complaints if Myfax refuses to cooperate.
Myfax customer support contact
You may contact Myfax customer support through their website contact form or support email. Myfax does not publicly display a physical address in India; however, you can submit your cancellation and refund requests via their official website support portal. Request email confirmation of all communications. Furthermore, if Myfax does not respond within 30 days, file a complaint with your consumer protection authority rather than waiting longer.
Escalation contacts for indian consumer authorities
If Myfax declines your refund request or fails to respond, contact your district consumer protection authority:
- District Consumer Protection Authority: Search "district consumer court [your city]" or visit your state's official consumer protection website.
- State Consumer Protection Authority: File at the state level for claims between ₹1 lakh and ₹10 lakh.
- National Consumer Protection Authority: Escalate claims above ₹10 lakh to the national authority.
All consumer commissions in India accept online filing at no significant cost. Yafee recommends filing online to preserve evidence automatically and obtain a dated receipt of your complaint.
Summary and next steps
Cancelling Myfax requires you to use the correct platform where you subscribed, cancel at least 3 days before your renewal date, and retain confirmation documentation. Under the Consumer Protection Act, 2019, you have the unconditional right to cancel and recover charges if you are billed after cancellation.
Follow these final steps to secure your cancellation:
- Log into your Myfax account or your app store subscription management immediately and identify your next renewal date.
- Cancel using the correct platform for your subscription type (Myfax Central, Apple App Store, or Google Play Store).
- Screenshot or download your cancellation confirmation and email it to your personal email for permanent record.
- Wait 48 hours, then verify that your subscription status shows as "Cancelled" or "Inactive".
- Monitor your bank account for 60 days. If an unexpected charge appears, email Myfax and file a consumer complaint if refusal persists.
Yafee has helped thousands of consumers cancel unwanted subscriptions and recover charges successfully. By following this guide and understanding your legal rights under Indian consumer protection law, you protect your bank account and enforce your cancellation effectively. If Myfax refuses to acknowledge your cancellation or continues charging you, the consumer protection framework in India gives you a clear, cost-free escalation route that consistently delivers refunds and compensation.