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Frequently asked questions
Cancel LiveCareer: The Right Way
How to cancel LiveCareer in south africa and recover your money
Why you might want to cancel LiveCareer
LiveCareer is an online platform that helps job seekers build professional resumes and cover letters using AI-powered templates and suggestions. You access the service through a subscription model, paying a recurring fee to unlock premium features like unlimited downloads, advanced formatting tools, and expert feedback on your documents.
Many South African users subscribe to LiveCareer expecting immediate value, only to discover the service doesn't match their needs, they prefer free alternatives, or they simply want to stop the automatic recurring charges. Cancelling a digital subscription can feel complicated, but your rights are protected by South African consumer law. At Yafee, we understand the frustration of unwanted subscriptions, and we'll guide you through every step to cancel LiveCareer and recover your money if you're entitled to a refund.
Who typically uses LiveCareer
Job seekers, career changers, and professionals seeking polished resume templates usually subscribe to LiveCareer. The platform appeals to users who want AI-assisted documents without hiring a professional resume writer or spending hours formatting their own.
LiveCareer subscription plans and costs
LiveCareer offers three main subscription options in South Africa. Your cancellation process depends on which plan you purchased and which device or payment method you used.
| Plan type | Duration | Approximate cost (ZAR) | Renewal |
|---|---|---|---|
| Trial subscription | 14 days | R55 | Converts to monthly unless cancelled |
| Monthly subscription | 1 month | R430-R450 | Renews monthly |
| Annual subscription | 12 months | R1,280-R1,360 | Renews annually |
If you signed up for a trial, your account automatically converts to a paid monthly plan unless you cancel before the trial ends. Annual plans lock you in for twelve months but offer the lowest monthly rate.
Your consumer rights in south africa
South African law gives you specific rights when you cancel digital subscriptions, and understanding these rights strengthens your position if LiveCareer resists your cancellation or denies a refund.
The consumer protection act and your cooling-off period
The National Consumer Commission administers South Africa's Consumer Protection Act, which protects you when you enter distance contracts (online purchases). You have a 14-calendar-day cooling-off period from the date of purchase to cancel most digital services and request a full refund, provided you haven't fully consumed the service. This right applies even if LiveCareer's terms and conditions don't explicitly mention it.
If you cancel within this 14-day window, LiveCareer must refund all charges you paid, minus any reasonable direct costs the company incurred. The company cannot impose early termination penalties or other charges during the cooling-off period.
Your legal position after the cooling-off period
Once 14 days have passed since your purchase, your refund rights weaken but do not disappear. If LiveCareer charged you after you submitted a cancellation request, or if the company failed to cancel your subscription despite your clear instruction, you can escalate your complaint to the National Consumer Commission. You also retain the right to dispute the charge with your bank or payment provider.
Protecting yourself with evidence
Keep screenshots of your cancellation confirmation, the date you cancelled, and any confirmation emails from LiveCareer. These documents are your proof if you need to escalate to the National Consumer Commission or dispute the charge with your bank. Save these files in a dedicated folder on your computer or phone so you can access them quickly if needed.
How to cancel LiveCareer via the website
Cancelling directly through LiveCareer's website is the most reliable method and creates the best paper trail for any refund disputes. Follow these steps carefully to ensure your cancellation is processed.
Step 1: log in to your LiveCareer account
- Open your web browser and navigate to the LiveCareer website.
- Go to www.livecareer.com (or the South Africa-specific domain if available).
- Log in using your email address and password.
- If you've forgotten your password, click the "Forgot Password" link and reset it before proceeding.
Step 2: access your account settings or subscription management
- Once logged in, look for your account settings or subscription management page.
- This is usually found in a menu labeled "Settings," "Account," "My Account," or "Manage Subscription."
- On some versions of the site, you may find it under your profile icon in the top right corner.
- Click the menu and select "Billing," "Subscription," or "Payment Methods."
Step 3: locate the cancellation option
- In your subscription management section, look for a button or link labeled "Cancel Subscription," "Cancel Plan," or "End Membership."
- Read any warning messages carefully; LiveCareer may offer a discount to keep you as a customer.
- Do not click any "pause" or "skip next billing" options unless you intend only to delay, not cancel.
Step 4: confirm your cancellation
- Click the cancellation button and confirm your request when prompted.
- LiveCareer may ask you why you're cancelling. This feedback is optional; you can skip it.
- The system will then display a cancellation confirmation message or send you a confirmation email.
Step 5: screenshot your confirmation and save your email
- Take a screenshot of the cancellation confirmation screen showing the date and time.
- Save this image to your computer or phone with a clear filename (for example, "LiveCareer_Cancellation_Confirmation_2024.png").
- Forward any confirmation email from LiveCareer to a folder labeled "Subscription Cancellations" or print a copy.
- Record the date you cancelled in your personal records.
Cancelling LiveCareer via email or contact form
If you cannot access your account online or the website cancellation option is not working, you can cancel by sending a written request directly to LiveCareer's parent company, Bold LLC.
Sending a cancellation email
- Draft a clear, concise email with the following information:
- Your full name as it appears on your LiveCareer account.
- Your email address associated with the account.
- Your billing reference number or the payment method you used (last four digits of your card, for example).
- A clear statement: "I request immediate cancellation of my LiveCareer subscription effective today."
- If you are within the 14-day cooling-off period, add: "I am exercising my consumer right to cancel this distance contract within the 14-day cooling-off period and request a full refund of all charges."
- Send your email to LiveCareer's support address listed in your account settings or on the company's website.
- Retain a copy of your sent email and the date you sent it.
- If you receive a reply, save it immediately; this is your proof of cancellation.
- Allow 3 to 5 business days for a response.
- If LiveCareer does not respond or does not confirm cancellation, proceed to the "Escalating Your Complaint" section below.
Cancelling LiveCareer on mobile devices
If you subscribed to LiveCareer through a mobile app, your cancellation process may differ depending on whether you downloaded the app from the Google Play Store (Android) or the App Store (iOS).
Cancelling through the google play store (Android)
- Open the Google Play Store app on your Android device.
- Tap the menu icon (three horizontal lines) in the top left corner.
- Select "Manage my subscriptions" or "Payments and subscriptions."
- Find LiveCareer in your active subscriptions list.
- Tap on LiveCareer to view your subscription details.
- Tap "Cancel subscription" and follow the prompts to confirm.
- Take a screenshot of the cancellation confirmation and note the date.
- Google will send you a confirmation email; save this email in your records.
Cancelling through the apple app store (iOS)
- Open the Settings app on your iPhone or iPad.
- Tap your name at the top of the screen.
- Select "Subscriptions" or "iTunes & App Store."
- Find LiveCareer in your active subscriptions.
- Tap on LiveCareer.
- Tap "Cancel Subscription" and confirm your request.
- Take a screenshot of the cancellation confirmation.
- Apple will send a confirmation email to your registered email address.
Refunds and what to expect after cancellation
Cancelling your subscription does not automatically generate a refund; your eligibility depends on when you cancelled and the reason for your cancellation.
Refund eligibility and timelines
If you cancelled within the 14-day cooling-off period, you are entitled to a full refund of all charges under the Consumer Protection Act. LiveCareer must process your refund within 14 business days of receiving your cancellation request. If you cancelled after the cooling-off period has expired, you have no automatic right to a refund unless LiveCareer failed to cancel your subscription or charged you after you requested cancellation.
Checking your refund status
- Contact LiveCareer's support team by email and ask for confirmation of your refund status.
- Provide your cancellation confirmation number and the date you cancelled.
- Ask when you can expect the refund to appear in your account.
- Check your bank account or credit card statement after 5 to 10 business days.
- The refund may appear as "LIVECAREER REFUND" or similar.
- Contact your bank immediately if you do not see the refund after 14 days.
If LiveCareer does not refund you
If LiveCareer refuses to refund you and you cancelled within the 14-day cooling-off period, you have the right to escalate your complaint. Yafee recommends first contacting your bank or payment provider to dispute the charge. Many banks can reverse unauthorized or disputed charges within 30 days of the transaction. If your bank declines to help, escalate to the National Consumer Commission.
Common mistakes to avoid when cancelling
Most LiveCareer cancellations proceed smoothly, but mistakes can delay your cancellation or cost you money. Stay alert to these common pitfalls.
Confusing pause with cancellation
LiveCareer may offer a "pause" or "skip next billing" option in your subscription settings. Pausing your subscription temporarily stops charges but does not cancel your account. If you intend to cancel permanently, select "Cancel Subscription," not "Pause." Yafee has seen users inadvertently pause instead of cancel, only to discover months later that LiveCareer resumed charging them.
Not saving your cancellation confirmation
If you do not take a screenshot or save your confirmation email, you have no proof of cancellation if LiveCareer disputes your claim. Always save your confirmation before closing your browser or leaving the cancellation page.
Cancelling through your bank instead of the app
If you subscribed through the Google Play Store or Apple App Store, cancelling through your bank or payment provider may not fully cancel your app subscription. You must cancel through the app store itself. Cancelling only through your bank may stop the charge temporarily, but the app store may reactivate your subscription after a few months.
Missing the 14-day cooling-off period deadline
Your 14-calendar-day cooling-off period starts from the date of purchase, not the date you first use the service. If you wait 15 or more days, you lose your right to cancel without cause. Mark your calendar or set a phone reminder to cancel within the first 14 days if you think you might not want to keep the subscription.
Escalating your complaint to the national consumer commission
If LiveCareer does not respond to your cancellation request, refuses to cancel your subscription, or declines to refund you within the 14-day cooling-off period, you can escalate your complaint to South Africa's consumer protection authority.
Filing a complaint with the national consumer commission
- Gather all your evidence:
- Screenshots of your cancellation request and confirmation.
- Copies of all emails sent to and received from LiveCareer.
- Your bank or payment provider statements showing the charges.
- A timeline of events (dates you subscribed, cancelled, and when you discovered you were still being charged).
- Visit the National Consumer Commission's website (www.ncc.org.za).
- Look for the "Complaints" or "File a Complaint" section.
- Complete the online complaint form or download a printable version.
- Include all your evidence and a clear description of what happened.
- Submit your complaint along with your evidence.
- The National Consumer Commission will acknowledge receipt within 5 business days.
- They will investigate your complaint and contact LiveCareer for a response.
- The process typically takes 30 to 60 days.
Disputing charges with your bank
In parallel with your National Consumer Commission complaint, contact your bank or payment provider and dispute any charges you believe are unauthorized or made after your cancellation request. Provide your bank with your cancellation confirmation and all correspondence with LiveCareer. Your bank may reverse the charge within 30 days and open a formal dispute investigation.
Should you cancel or keep your LiveCarery subscription
Before you cancel, consider whether LiveCareer truly offers no value or whether adjusting your approach might help. However, if you've made your decision, Yafee makes the process straightforward. Here's a quick comparison of reasons to cancel versus reasons to keep.
| Reasons to cancel | Reasons to keep |
|---|---|
| You don't need a resume right now | You're actively job hunting and want professional templates |
| Free alternatives (Canva, Google Docs) meet your needs | You value AI-powered feedback and expert tips |
| You prefer to hire a professional resume writer | You want to save money on professional resume services |
| You were charged unexpectedly or didn't authorize the subscription | You use the platform regularly and plan to apply for jobs soon |
| The interface is confusing or doesn't work well on your device | The platform works well for you and you plan to update your resume regularly |
| You want to reduce monthly expenses | The cost fits comfortably in your budget |
Cancellation checklist
Use this checklist to ensure you've completed every step and protected your rights throughout the cancellation process.
| Task | Completed |
|---|---|
| Log in to your LiveCareer account and navigate to subscription settings | Yes / No |
| Click "Cancel Subscription" and confirm your request | Yes / No |
| Take a screenshot of the cancellation confirmation page | Yes / No |
| Save any confirmation email from LiveCareer to a folder | Yes / No |
| Record the date and time of your cancellation request | Yes / No |
| Check your bank statement after 5 to 10 business days for a refund (if applicable) | Yes / No |
Contacting LiveCareer directly for cancellation
If you cannot reach LiveCareer through your account or the support email listed on the website, you can contact the company's parent organization, Bold LLC, at the address listed below.
LiveCareer (Bold LLC) contact details
Bold LLC, the parent company of LiveCareer, is registered in the United States and handles all customer service and billing inquiries. To cancel your subscription by post, send a formal written request to the following address:
Bold LLC
Customer Service Department
1050 K Street NW, Suite 400
Washington, DC 20001
United States
In your letter, include your full name, email address, account number (if known), and a clear statement that you wish to cancel your subscription effective immediately. Request written confirmation of your cancellation. Send your letter by registered mail so you have proof of delivery.
Key takeaways on cancelling LiveCareer
Cancelling LiveCarery in South Africa is your right, and South African consumer law protects you throughout the process. If you subscribed within the last 14 days, you can cancel and request a full refund without explaining why. After 14 days, you lose your automatic refund right, but you still have the right to cancel your subscription at any time; you simply won't receive a refund unless LiveCareer failed to process your cancellation or charged you after you requested cancellation.
Always cancel through the most direct method available to you: the LiveCareer website, the mobile app store, or a written email to LiveCareer's support team. Save your cancellation confirmation and monitor your bank account to ensure the charges stop. If LiveCareer ignores your request or denies a refund you're entitled to, escalate to the National Consumer Commission. Yafee has helped thousands of consumers navigate subscription cancellations like yours, understand their legal rights, and recover their money. Follow the steps in this guide, keep your evidence close, and protect yourself with clear documentation at every stage.
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