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Frequently asked questions
Cancel Iscanner: The Right Way
How to cancel iScanner in south africa and reclaim your money
Why you might cancel iScanner and what the law protects you
iScanner is a mobile document scanning application that converts physical papers into searchable digital PDFs using optical character recognition (OCR) technology. The service, operated by BP Mobile LLC, runs on iOS, Android, and through a web portal. You use iScanner to scan receipts, contracts, notes, and multi-page documents for storage and sharing across your devices.
Your subscription auto-renews each month or year, depending on which plan you chose. Subscription fatigue affects thousands of South African consumers. You may no longer need the premium features, prefer a competing app, or want to reduce monthly expenses. Whatever your reason, Yafee guides you through cancellation with precision and clarity.
Common reasons to cancel iScanner
You might cancel because you rarely scan documents anymore, have discovered free alternatives like Google Drive or Microsoft OneDrive, or feel trapped by auto-renewal charges. Some users cancel after recognising that iScanner's data storage practices conflict with their privacy concerns. Others cancel simply because they have found a different app that better suits their workflow.
Subscription services depend on inertia. Companies make cancellation difficult because they hope you will forget or give up. Yafee exists to ensure you succeed in taking control of your subscriptions.
What iScanner costs and what you receive
Understanding iScanner's pricing structure helps you decide whether the service justifies its cost. The table below shows the current pricing tiers available to South African users.
| Plan | Features | Typical cost (ZAR per month) | Best for |
|---|---|---|---|
| Free tier | Basic scanning, limited cloud storage, no OCR | Free | Occasional users |
| Premium monthly | Unlimited scans, advanced OCR, cloud sync, batch processing | R80 to R120 | Regular document processors |
| Premium annual | Same as monthly, billed upfront for 12 months | R600 to R800 | Committed users (20 percent discount) |
| Trial period | Full premium access, then auto-renewal begins | Free for 7 to 14 days | Testing before commitment |
Your consumer rights under south african law
South Africa's Consumer Protection Act (CPA), 2008, grants you explicit rights when cancelling subscription services like iScanner. These rights are statutory protections that iScanner cannot override through its terms of service.
The consumer protection act and what it means for you
Under the CPA, you have the right to cancel a subscription service without penalty, provided you follow the service provider's published cancellation process and act within a reasonable timeframe. iScanner must disclose its cancellation method clearly and must not deliberately obstruct or obscure the cancellation route.
If iScanner charges you after you request cancellation, or if the company ignores your cancellation request, you may lodge a complaint with the National Consumer Commission (NCC). The NCC investigates unfair business practices, enforces consumer rights, and can compel refunds or compensation on your behalf.
Furthermore, if you paid through Apple App Store or Google Play, those platforms operate under separate refund policies. Both Apple and Google allow refunds within a limited window (typically 14 to 15 days from purchase) if you request them directly through their respective support channels. Yafee recommends you act swiftly if you believe you are entitled to a refund.
Unfair practices and how to recognise them
An unfair practice, in law, is any conduct that exploits your lack of bargaining power or withholds vital information. Examples relevant to iScanner include:
- Hiding the cancellation button in obscure account settings or menus.
- Charging you after you submit a valid cancellation request.
- Refusing to cancel because you have not used the service recently.
- Requiring you to contact a non-existent support email or phone number.
- Continuing to charge you for a trial period after you explicitly requested cancellation.
- Making cancellation conditional on providing feedback or completing a survey.
If iScanner engages in any of these practices, you have grounds to file a complaint with the National Consumer Commission and request a refund.
Your legal position
You are entitled to cancel iScanner without penalty at any time. The company must process your cancellation within a reasonable period (typically 30 days). You may request a refund for any charges incurred after your cancellation request if the company continued to charge you without authorisation. If iScanner refuses to honour your cancellation or refund claim, escalate to the National Consumer Commission. Yafee's legal framework ensures that your rights are protected regardless of the company's response.
How to cancel iScanner on iOS and android
Your cancellation method depends on where you subscribed: directly through iScanner's website, Apple App Store, or Google Play. Each platform has a distinct cancellation process.
Cancel iScanner through apple app store (iOS)
If you subscribed via Apple App Store, you must cancel through Apple, not through iScanner directly. Apple processes all iOS in-app subscriptions and holds the billing relationship with you.
- Open the Apple App Store on your iPhone or iPad.
- Tap your profile icon in the upper right corner of the screen.
- Select "Subscriptions" from the menu.
- Find and tap "iScanner" in your active subscriptions list.
- Tap "Cancel Subscription" at the bottom of the screen.
- Confirm your cancellation by tapping "Confirm" when prompted.
- You will receive a confirmation screen stating your subscription has been cancelled. Your access will continue until the current billing cycle ends.
Apple will send you a confirmation email to the address associated with your Apple ID. Retain this email as proof of cancellation. If you do not receive confirmation within 24 hours, contact Apple Support directly.
Cancel iScanner through google play (Android)
If you subscribed via Google Play, cancel through Google Play rather than contacting iScanner. Google holds your subscription agreement and manages all billing.
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the upper right corner.
- Select "Manage subscriptions" from the dropdown menu.
- Locate and tap "iScanner" in your active subscriptions.
- Tap "Cancel subscription" at the bottom of the screen.
- Follow the prompts to confirm cancellation and select your reason for cancelling.
- Google will display a final confirmation screen confirming the cancellation date.
Google sends confirmation to your Gmail account. Your premium access ceases at the end of your current billing period. Yafee recommends you take a screenshot of this confirmation for your records.
Cancel iScanner through your account dashboard
If you subscribed directly through iScanner's website or web portal, follow these steps:
- Visit iScanner's official website or log into the web app.
- Navigate to "Account Settings" or "Subscription" (usually found in the user menu or profile section).
- Locate your active subscription plan.
- Select "Cancel Subscription" or "Manage Subscription."
- Confirm your cancellation request when prompted.
- You will receive an on-screen confirmation and an email confirmation.
If you cannot locate the cancellation option in your account settings, contact iScanner support by email. Yafee advises you to send a formal cancellation request that includes your full name, email address, account number, and the date you want the cancellation to take effect.
Timeline and what happens after you cancel
Your subscription does not end immediately when you cancel. Understanding the post-cancellation timeline prevents confusion and unwanted charges.
What happens immediately after cancellation
Once you submit your cancellation request, iScanner (or Apple/Google, depending on your platform) will confirm cancellation on screen and via email. Your premium access continues until the end of your current billing cycle. For example, if you cancel on 15 September and your subscription renews on 30 September, you retain premium access until 30 September at 23:59.
Importantly, you will not be charged again after the current billing cycle ends. If iScanner or Apple or Google charges you after this date, you have grounds to dispute the charge and request a refund through the National Consumer Commission.
Retrieving your data before access expires
Before your premium access expires, download or export any documents you wish to retain. Most scanning apps allow you to export PDFs or access free-tier features after cancellation. Yafee recommends you test access to your scanned documents several days before your billing cycle ends to ensure all files are retrievable.
- Log into iScanner on your phone or web portal.
- Identify all scanned documents you wish to keep.
- Export or download these files to your device or cloud storage (Google Drive, Dropbox, or OneDrive).
- Verify that downloaded files open and display correctly.
Reverting to the free tier
After your premium subscription expires, iScanner reverts you to the free tier automatically. The free tier offers basic scanning and limited cloud storage. You retain access to documents stored under free-tier allowances but may lose access to advanced features like batch processing or unlimited cloud sync.
Refund entitlements and how to claim them
You may be entitled to a partial or full refund depending on when you cancel and which refund policy applies to your purchase.
Refunds from apple app store
Apple allows refunds within 14 days of purchase. If you subscribed to iScanner via Apple and regret the purchase within this window, request a refund directly from Apple:
- Open the App Store and tap your profile icon.
- Select "Subscriptions" and then "iScanner."
- Tap "Report a Problem" (if visible) or contact Apple Support directly.
- Select "I'd like to request a refund" and provide your reason.
- Apple reviews your request and responds within 24 to 48 hours.
Apple does not automatically refund you after the 14-day window, but you may still request a refund if iScanner failed to deliver the promised service or if you believe the charge was fraudulent. Yafee recommends you reference the CPA in your request, noting that South African consumer law protects you regardless of Apple's standard policy.
Refunds from google play
Google Play allows refunds within 15 days of purchase. To claim a refund:
- Open Google Play and tap your profile icon.
- Select "Manage subscriptions" and then "iScanner."
- Tap "Cancel subscription."
- At the cancellation screen, select "Yes, I want to request a refund."
- Google will process the refund to your original payment method within 5 to 10 business days.
Google's 15-day window applies from the date of your first charge. If you cancel within this period, you are entitled to a full refund without question.
Refunds for direct website payments
If you paid iScanner directly through their website, you must contact their support team to request a refund. iScanner's refund policy typically allows refunds within 30 days of payment, provided you have not used the service extensively. Send a formal refund request that includes:
- Your full name and registered email address.
- Your account number or transaction ID.
- The date and amount of the charge.
- A brief explanation of why you are requesting a refund.
- A reference to the Consumer Protection Act, Section 48 (which protects your right to cancel and seek refunds).
Send this request to iScanner's support email. Yafee advises you to use registered mail or email with read receipt enabled so you have proof of delivery. If iScanner refuses your refund claim within 30 days, escalate to the National Consumer Commission.
Common mistakes to avoid when cancelling
Cancellation is straightforward if you follow the correct steps. Many consumers make preventable errors that delay their cancellation or result in unwanted charges.
Assuming the app deletion cancels your subscription
Deleting the iScanner app from your phone does not cancel your subscription. The app and the subscription are separate. You can delete the app and still be charged monthly. Conversely, you can cancel your subscription and reinstall the app later to access your documents on the free tier. Always cancel through the app store or account settings, not through deletion.
Ignoring confirmation emails
After you cancel, you will receive a confirmation email from Apple, Google, or iScanner. Do not discard these emails. Save or print them as proof of cancellation. If a dispute arises, these confirmations protect you and demonstrate that you fulfilled your cancellation obligation. Yafee recommends you take a screenshot as well.
Cancelling too close to your renewal date
If you cancel on the same day your subscription renews, the payment may process before your cancellation takes effect. Cancel at least three to five business days before your renewal date to allow the system time to process your request. Check your renewal date in your account settings before you cancel.
Using the wrong cancellation method
Many users contact iScanner support and ask them to cancel, but iScanner cannot cancel an Apple or Google subscription on your behalf. You must cancel through the platform where you purchased. Contacting iScanner only delays the process. Cancel directly through the app store or account portal.
Failing to verify cancellation
Do not assume your cancellation is complete until you see on-screen confirmation and receive an email. Log back into your account or app store subscription page within 24 hours to verify that the subscription no longer appears in your active list. If it still shows, repeat the cancellation steps or contact support.
Comparing iScanner with alternatives before you decide
Before you cancel, consider whether a different app might serve your needs better. The table below compares iScanner with free and paid alternatives available in South Africa.
| App name | Cost (ZAR per month) | Key features | Best for |
|---|---|---|---|
| iScanner | R80 to R120 | Advanced OCR, cloud sync, batch processing | Professional document management |
| Google Drive (free) | Free (15 GB) or R70 (2 TB) | Document scanning, OCR, cloud storage, real-time collaboration | Users already in Google ecosystem |
| Microsoft OneDrive (free) | Free (5 GB) or R60 (100 GB) | Document scanning, cloud sync, Office integration | Windows and Office users |
| Adobe Scan (free) | Free or R150 for premium | High-quality scans, OCR, PDF export | Creative professionals |
| CamScanner (freemium) | Free or R99 for premium | Document scanning, cloud sync, signature tools | Budget-conscious users |
Checklist for successful cancellation
Use this checklist to ensure you complete every step of the cancellation process correctly and retain proof of your action.
- Check your current subscription platform (Apple App Store, Google Play, or direct website).
- Note your renewal date and billing amount from your account or confirmation email.
- Access the correct cancellation portal (App Store, Play Store, or website account settings).
- Locate and tap the "Cancel Subscription" option.
- Confirm cancellation when prompted.
- Take a screenshot of the on-screen confirmation.
- Save or print the confirmation email you receive within 24 hours.
- Log back into your account within 48 hours to verify the subscription no longer appears active.
- Download and export any documents you wish to retain before your billing cycle ends.
- If no confirmation email arrives within 24 hours, contact support with your screenshots as evidence of your cancellation request.
- If you are charged after cancellation, contact the National Consumer Commission and provide all confirmation documents.
What to do if iScanner refuses to cancel or refund you
Most cancellation requests succeed on the first attempt. However, if iScanner or the app store refuses to honour your cancellation or denies a refund you believe you are entitled to, follow this escalation path.
Step 1: request written confirmation of the refusal
Email iScanner support and request a written explanation of why your cancellation or refund was denied. Include your account number, cancellation request date, and all supporting screenshots. Ask for a response within 14 days. Yafee advises you to keep this correspondence for evidence.
Step 2: lodge a complaint with the national consumer commission
If iScanner does not respond or refuses your request without valid reason, lodge a formal complaint with the National Consumer Commission (NCC). You can file online at www.nccsa.org.za or submit a complaint form by post. Your complaint must include:
- Your name and contact details.
- The company's name (BP Mobile LLC, trading as iScanner).
- A detailed description of the unfair practice or refusal to refund.
- Copies of all correspondence, screenshots, and proof of payment.
- The amount you are claiming and the basis for your claim under the Consumer Protection Act.
The NCC investigates complaints at no cost to you and can compel iScanner to refund you or cease unfair practices. Response times typically range from 30 to 90 days.
Step 3: dispute the charge with your bank
If iScanner has charged you after you cancelled, contact your bank and request a chargeback or dispute. Provide your bank with copies of your cancellation confirmation and the unwanted charge. Banks in South Africa are obligated to investigate disputes and can recover funds on your behalf under the National Payment System Act.
Staying informed and avoiding future subscription traps
Once you have cancelled iScanner, protect yourself from similar situations. Review your bank and credit card statements monthly for unexpected subscriptions. Consider using virtual card numbers for app store purchases, which limits exposure if a company continues to charge you without permission.
Yafee recommends you set calendar reminders for free trial end dates so you remember to cancel before charges begin. Many trials auto-renew silently, and subscription fatigue stems from forgotten trials rather than intentional use.
Contact information for iScanner support and escalation
If you need to contact iScanner directly during or after the cancellation process, use these channels:
- Support email: Contact form on iScanner's website (check the Help or Support section).
- Company name: BP Mobile LLC (the legal entity operating iScanner).
- Escalation contact: National Consumer Commission, www.nccsa.org.za, +27 12 428 6000.
For disputes with Apple or Google, contact their respective support teams through the App Store or Play Store help sections.
Summary and next steps
Cancelling iScanner in South Africa is straightforward when you follow the correct steps and understand your legal rights. The Consumer Protection Act protects you unconditionally. You may cancel at any time without penalty, and you are entitled to a refund if the company charges you after cancellation or if you cancel within the refund window.
Cancel through the platform where you subscribed (Apple App Store, Google Play, or iScanner's website). Retain all confirmation emails and screenshots. If iScanner refuses to honour your request, escalate to the National Consumer Commission. Yafee has helped thousands of consumers cancel unwanted subscriptions and reclaim refunds by grounding their claims in South African consumer law and providing step-by-step guidance.
Visit Yafee (yafee.com) today to explore cancellation support for other services and protect your financial interests. Yafee's platform connects you with expert legal resources and tracks your cancellation on your behalf, ensuring nothing falls through the cracks.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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