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Frequently asked questions
Cancel Tapscanner: The Right Way
How to cancel Tapscanner in south africa and reclaim your money
Why you might cancel Tapscanner and what this costs you monthly
Tapscanner is a document scanning application that converts physical documents into searchable PDFs using optical character recognition (OCR) technology. The app operates on both iOS and Android platforms with a freemium model, offering limited free scans before requiring a paid subscription for unlimited access.
You may have subscribed to Tapscanner for work, study, or personal document management. If you have found an alternative solution, no longer require the advanced features, or want to stop recurring charges from your bank account, you have clear legal rights under South African consumer law to cancel without penalty. Yafee helps you understand those rights and execute the cancellation correctly the first time.
What tapscanner's paid plans actually include
Tapscanner's paid subscriptions typically bundle unlimited multi-page document scanning, batch conversion tools, advanced OCR text recognition, PDF export with filter options, and basic editing capabilities. The exact feature set depends on your chosen plan and the platform through which you subscribed: Apple App Store, Google Play Store, or the web-based version through Paddle.
Before you cancel, identify which platform you used to purchase your subscription. This matters because Apple, Google, and Paddle each manage cancellations and refunds according to their own policies and timelines, and South African consumer protection law applies differently depending on your purchase source.
Why south african law protects your cancellation
South Africa's Consumer Protection Act (CPA, 2008) grants you explicit rights when you subscribe to digital services. The CPA establishes that you may cancel any subscription within 14 days of purchase and receive a full refund if you change your mind. After the 14-day period, if Tapscanner fails to deliver promised functionality, charges you without consent, or fails to honour cancellation requests, you retain grounds to dispute the charge through your bank or escalate to the National Consumer Commission (NCC), South Africa's official consumer protection authority.
Tapscanner subscription plans and current pricing in ZAR
Tapscanner offers multiple pricing tiers across iOS, Android, and web platforms, with prices denominated in South African Rand (ZAR).
Current subscription options and pricing breakdown
| Plan type | Monthly cost (ZAR) | Billing frequency | Who it suits |
|---|---|---|---|
| Free tier | R0.00 | Ongoing | Occasional users with limited daily scan quota |
| Unlimited access (one-time purchase) | R89.99-R99.99 | Single payment, no renewal | Best value if you want to avoid recurring charges |
| PDF Editor and Scanner Monthly | R149.99 | Monthly auto-renewal | Light to moderate scanning demands |
| Scan to PDF Pro Monthly | R199.99 | Monthly auto-renewal | Heavy daily use and professional OCR requirements |
Verify your exact plan and billing cycle immediately after you subscribe by checking your receipt email. Yafee recommends taking a screenshot of your confirmation so you can reference the correct plan name and renewal date when you initiate cancellation.
Your legal position under south african consumer law
The Consumer Protection Act (CPA) establishes your right to cancel digital service subscriptions and your entitlement to refunds under specific conditions.
Your cancellation and refund rights explained
Under Section 5 of the CPA, you have the right to cancel any subscription within 14 calendar days of purchase without providing a reason and receive a full refund. This period is sometimes called the "cooling-off period" and applies regardless of whether you have used the service. After 14 days, the CPA still protects you: if Tapscanner fails to supply the services as described, charges you without your explicit consent, or refuses to process a valid cancellation request, you may lodge a complaint with the National Consumer Commission.
Your legal position: You are entitled to cancel Tapscanner at any time after the 14-day period. However, you forfeit the right to a refund after day 14 unless you can demonstrate that the service failed to meet its contractual obligations or that you were charged without authorisation. Yafee advises that you document all communications with Tapscanner and retain copies of your billing statements to support any dispute.
When to escalate to the national consumer commission
If Tapscanner refuses to cancel your subscription, ignores cancellation requests, or continues to charge your account after you have submitted a valid cancellation instruction, you may file a complaint with the National Consumer Commission (NCC). The NCC is the statutory body responsible for enforcing consumer protection in South Africa and investigating breaches of the CPA. You may lodge a complaint online at www.ncc.org.za or by post to the NCC office in Pretoria.
How to cancel Tapscanner based on your payment platform
Your cancellation method depends on the platform through which you purchased your subscription.
Cancel Tapscanner on iOS via apple app store
When you subscribe to Tapscanner through the Apple App Store, Apple manages all billing and refunds. Cancelling your subscription stops future charges but typically preserves your access until your current billing period expires.
- Open the Apple App Store application on your iPhone or iPad.
- Locate the App Store icon on your home screen and tap it.
- Navigate to your account profile.
- Tap the profile icon in the top-right corner of the App Store screen.
- Select "Account" from the menu that appears.
- Find your Tapscanner subscription in the "Subscriptions" section.
- Tap "Subscriptions" to view all your active app subscriptions.
- Locate Tapscanner in the list.
- Tap Tapscanner and select "Cancel subscription".
- Apple will ask you to confirm cancellation and may offer a retention discount.
- Confirm that you wish to proceed.
- Verify the cancellation confirmation screen.
- Apple will display a confirmation message indicating your subscription has been cancelled.
- Take a screenshot of this confirmation for your records.
If you subscribed within the last 14 days and wish to request a refund, contact Apple directly through the App Store's "Report a Problem" feature or visit support.apple.com. Yafee advises that Apple refunds are processed within 5 to 10 business days to your original payment method.
Cancel Tapscanner on android via google play store
Google Play Store subscriptions are managed through your Google Account. Cancelling stops automatic renewal but you retain access until your current billing cycle ends.
- Open the Google Play Store application on your Android device.
- Tap the Play Store icon from your home screen or app drawer.
- Open your account menu.
- Tap your profile picture in the top-right corner.
- Select "Manage your Google Account".
- Navigate to the "Payments and subscriptions" section.
- Tap the "Payments and subscriptions" tab.
- Select "Subscriptions".
- Find and select Tapscanner from your active subscriptions list.
- Tap Tapscanner to open its subscription details.
- Tap "Cancel subscription" and confirm.
- Google Play will display your cancellation options and may suggest a lower-cost plan.
- Confirm your cancellation by tapping "Cancel subscription" again.
- Document the cancellation confirmation.
- Screenshot the confirmation screen for your records.
Refunds on Google Play subscriptions cancelled within 14 days are typically processed within 5 business days. To request an early refund, visit play.google.com/store and navigate to "Order history", then select the Tapscanner charge and choose "Report a problem".
Cancel Tapscanner via the paddle payment processor (web subscription)
If you subscribed to Tapscanner through the web platform, Paddle processes your payments. Cancellation via Paddle requires you to access your subscription management portal directly.
- Visit the Paddle subscription management page.
- Go to tapscanner.com or the URL provided in your subscription confirmation email.
- Look for a "Manage subscription" or "Billing" link.
- Log in to your Tapscanner account.
- Enter your email address and password.
- If you do not have a login, request a password reset via the login page.
- Locate your active subscription.
- Navigate to the "Subscriptions" or "Billing" section.
- Identify your Tapscanner plan and its renewal date.
- Select "Cancel" or "Delete subscription".
- Tapscanner or Paddle will ask you to confirm the cancellation.
- Select your reason for cancellation (optional).
- Confirm the cancellation.
- Save your cancellation confirmation.
- Take a screenshot or download the confirmation email.
- Verify that the subscription status shows as "Cancelled" or "Inactive".
Paddle typically processes refunds for cancellations within the 14-day window within 3 to 5 business days. If your cancellation falls outside the 14-day period, Paddle does not offer automatic refunds but you may contact Tapscanner support to request a manual refund if service issues occurred.
What happens after you cancel Tapscanner
Cancelling Tapscanner stops future billing but does not immediately delete your account or documents.
Your account access after cancellation
After you cancel, your account typically remains active until the end of your current billing period. You retain access to your scanned documents and can download them as PDFs before access expires. Once the billing period concludes, your account reverts to the free tier with limited scan functionality. If you subscribed to a one-time purchase plan (the R89.99-R99.99 option), cancellation does not apply; your access remains indefinite unless you manually delete the app.
Retrieving your documents before access ends
Export all important documents from Tapscanner before your paid access expires. Open the app, select each document you wish to keep, and use the "Download" or "Export" option to save PDFs to your device or cloud storage. This ensures you retain your documents even if you do not renew your subscription.
Refund timelines and how to track your reimbursement
Refund processing times vary by payment platform and depend on whether your cancellation falls within the 14-day cooling-off period.
Expected refund timelines by platform
| Platform | Within 14 days | After 14 days | Contact method if delayed |
|---|---|---|---|
| Apple App Store | 5-10 business days | No automatic refund | Report a Problem via App Store |
| Google Play Store | 5-7 business days | No automatic refund | Order history "Report a problem" |
| Paddle (web) | 3-5 business days | No automatic refund | Tapscanner support or Paddle support |
Check your bank account or payment method 7 to 10 business days after cancellation. If the refund does not appear, contact your bank and provide the transaction reference number, cancellation confirmation, and the date you cancelled. Your bank can investigate the refund status and escalate if necessary.
Common mistakes that delay or prevent cancellation
Cancelling Tapscanner is straightforward, but several common errors can delay the process or prevent your refund from processing.
Mistake 1: cancelling the wrong subscription or plan
If you have multiple Tapscanner subscriptions or similar apps installed, you may accidentally cancel the wrong one. Before you cancel, verify the exact plan name, price, and next billing date by reviewing your confirmation email. Take a screenshot of your subscription details so you can confirm you are cancelling the correct plan.
Mistake 2: not cancelling early enough for the 14-day refund window
South African consumer law permits refunds only if you cancel within 14 calendar days of purchase. After day 14, most platforms will not automatically refund unless you prove service failure or unauthorised billing. Yafee advises that you cancel immediately if you are unsure whether you want to keep the subscription; you can always resubscribe later if needed.
Mistake 3: assuming cancellation is complete without confirmation
Many subscription services appear to process a cancellation but silently renew if you do not save the confirmation code or screenshot. After cancelling, verify that your subscription status shows as "Cancelled" or "Inactive". Check your email for a cancellation confirmation message. If you do not receive one within 24 hours, log back in to your account and verify the subscription status manually.
Mistake 4: deleting the app instead of cancelling the subscription
Removing the Tapscanner app from your device does not cancel your subscription. You must cancel through the platform's subscription management interface (Apple App Store, Google Play Store, or Paddle). If you deleted the app without cancelling first, reinstall it, log in to your account, and complete the cancellation process through the appropriate platform.
How to get help if Tapscanner refuses to cancel
If Tapscanner or your payment platform refuses to process your cancellation request, you have multiple escalation routes.
Contact Tapscanner support directly
Before escalating, reach out to Tapscanner support with your subscription details, cancellation request date, and any error messages you received. Provide your full name, email address, transaction ID, and screenshot evidence of your cancellation attempt. Allow 5 business days for a response. If Tapscanner does not respond or refuses to honour your cancellation, proceed to your payment platform's dispute process.
File a dispute with your bank or payment provider
Contact your bank or credit card provider and report the unauthorised or unwanted charge. Most South African banks allow you to dispute transactions within 120 days of the charge. Provide your bank with copies of your cancellation request email, confirmation codes, and any correspondence from Tapscanner. Your bank can reverse the charge and initiate a chargeback if Tapscanner fails to comply.
Escalate to the national consumer commission
If Tapscanner continues to charge your account after a valid cancellation request or refuses to process cancellations within 30 days, file a formal complaint with the National Consumer Commission. Visit www.ncc.org.za, complete the online complaint form, and include all supporting documents. The NCC can investigate and compel Tapscanner to comply with South African consumer protection law. Yafee recommends keeping all correspondence in one folder so you can provide evidence quickly if the NCC requests it.
Key steps to take before and after you cancel
A structured approach ensures your cancellation is processed correctly and your refund reaches your account without delay.
Pre-cancellation checklist
- Verify your subscription plan name, price, and renewal date from your confirmation email.
- Confirm which platform you used (Apple App Store, Google Play Store, or Paddle).
- Check whether you are within 14 days of purchase if you want a refund.
- Download and save all important scanned documents to your device or cloud storage.
- Take a screenshot of your active subscription showing the plan details and renewal date.
- Have your login credentials ready (email and password for the relevant platform).
Post-cancellation checklist
- Screenshot your cancellation confirmation screen immediately.
- Save the cancellation confirmation email if one is sent.
- Log back into your account within 24 hours and verify the subscription shows as "Cancelled" or "Inactive".
- Monitor your bank account for the refund over the next 7 to 10 business days.
- Record the transaction date, cancellation date, expected refund date, and platform name in a document for future reference.
- If no refund appears within 10 business days, contact your bank and request a dispute investigation.
Where to send written cancellation correspondence if needed
If Tapscanner requires formal written notice to process your cancellation, send your request to the corporate address associated with Tapscanner's cancellation procedures. Include your full name, email address, subscription plan name, and request date. Send correspondence via registered mail or email (if an address is provided) and retain proof of delivery.
For immediate assistance and to ensure your cancellation is processed correctly, Yafee has helped thousands of consumers cancel software subscriptions and recover unwanted charges. Visit Yafee.com to access additional resources, track your refund status, and receive guidance if your payment platform disputes your cancellation request. Yafee's tools streamline the entire process so you regain control of your recurring subscriptions without unnecessary delays.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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