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Cancel Iscanner: Your Complete Guide
How to cancel iScanner in singapore: your complete guide to stopping charges
What is iScanner and why you might want to cancel
iScanner is a document scanning and management application available across iOS, Android and web platforms. The service digitises physical documents, extracts text using optical character recognition (OCR) technology, enables PDF editing and stores your files in cloud storage. iScanner operates on a freemium model, offering both free access and premium subscription tiers with recurring charges or one-time purchases available across different platforms.
You may decide to cancel if your document scanning needs have changed, you prefer an alternative application, or you wish to eliminate recurring charges from your budget. Whatever your reason for cancellation, understanding your subscription type and the correct cancellation method is essential to stopping charges effectively. Yafee has guided thousands of consumers through this process, ensuring they avoid costly errors and protect their data during the transition.
Understanding your subscription type first
iScanner offers multiple subscription structures: one-time in-app purchases on iOS and Android, recurring weekly or annual cloud storage plans, and web-based subscriptions. Your cancellation method depends entirely on the platform through which you subscribed and the payment structure you selected. Attempting to cancel through the wrong channel will not stop your charges, making subscription type identification your essential first step.
The importance of acting promptly
Subscription services in Singapore continue charging your payment method until you actively cancel. Many consumers discover unwanted charges only when reviewing their bank statements weeks or months later. Acting immediately once you decide to cancel protects your budget and prevents additional billing cycles.
IScanner pricing and subscription plans in singapore
The following table outlines all available iScanner plans, their costs in Singapore Dollars, billing frequency and features included with each tier.
Complete iScanner pricing breakdown
| Plan name | Price (SGD) | Billing period | Features included |
|---|---|---|---|
| Premium scanner and PDF editor | S$15.98 | One-time purchase | Full scanning and PDF editing features, permanent access |
| 1 week Pro with 100GB storage | S$6.98 | Weekly subscription (auto-renews) | 100 GB cloud storage, renews every 7 days |
| Premium unlock entry tier | S$5.48 | One-time purchase | Basic premium features, single payment only |
| 1 year Pro with 100GB storage | S$29.98 | Annual subscription (auto-renews yearly) | 100 GB cloud storage for 12 months, auto-renewal applies |
| Premium unlock standard tier | S$6.98 | One-time purchase | Standard premium features, permanent access |
| Premium unlock comprehensive tier | S$14.98 | One-time purchase | All premium features, single payment only |
Key pricing information for singapore subscribers
Weekly and annual storage subscriptions renew automatically on your payment method unless you actively cancel before the next billing date. One-time purchases do not recur; you pay once and retain permanent access to those features. Prices shown reflect current Singapore App Store listings and may differ if promotional offers apply at the time of your subscription. If you hold a recurring plan (weekly or annual storage), cancellation is mandatory to prevent the next charge from processing.
Your legal position and consumer protections in singapore
Your right to cancel a subscription is protected under Singapore's Consumer Protection (Fair Trading) Act, which governs unfair contract terms and requires clear information about subscription terms, costs and cancellation procedures.
What the consumer protection (Fair trading) act means for you
The Consumer Protection (Fair Trading) Act establishes that traders must provide transparent information about subscription terms and cancellation rights before you commit to a purchase. In accordance with this legislation, iScanner must clearly display the cost of each plan, the frequency of billing and the method to cancel. Furthermore, the Act protects you against unfair contract terms that might prevent or obstruct your cancellation. Consequently, even if iScanner's terms attempt to make cancellation difficult or expensive, your statutory rights remain enforceable through the Competition and Consumer Commission of Singapore (CCCS).
Your legal position under singapore law
You hold the following legal protections:
- The right to cancel a subscription at any time, provided you follow the correct cancellation procedure laid out by iScanner.
- The right to receive a clear confirmation that your cancellation has been processed.
- The right to dispute charges that continue after you have cancelled, and to request a refund of those charges.
- The right to escalate a complaint to the Competition and Consumer Commission of Singapore (CCCS) if iScanner refuses to honour your cancellation or process refunds owed to you.
How to cancel iScanner on iOS (Apple app store)
If you subscribed to iScanner through Apple's App Store on your iPhone or iPad, follow these steps to cancel your subscription and prevent future charges.
Step 1: open the settings app and navigate to your apple ID
- On your iPhone or iPad, open the Settings application.
- Tap your Apple ID name or profile icon at the top of the Settings menu.
- This option appears in the upper section of the Settings app.
- You will see your name and email address listed.
- Select "Subscriptions" from the menu that appears.
- This option shows all active and expired subscriptions linked to your Apple ID.
- Scroll if necessary to locate the Subscriptions option.
Step 2: find and open the iScanner subscription
- Locate "iScanner" in your list of active subscriptions.
- Tap on "iScanner" to open the subscription details page.
- This page displays your renewal date, payment amount and subscription status.
- Review the next billing date to confirm this is the subscription you wish to cancel.
Step 3: initiate the cancellation
- Tap "Cancel Subscription" at the bottom of the subscription details page.
- Apple will display a confirmation message showing your renewal date.
- Read this message carefully to confirm the date your subscription will end.
- You will retain access to iScanner until this date at no additional charge.
- Select "Confirm Cancellation" or the equivalent button to finalise the action.
- This action is immediate and irreversible.
- Apple will send you a confirmation email to your registered address.
Step 4: verify that cancellation has been completed
- Return to the Settings app and navigate to Subscriptions again.
- Check that iScanner no longer appears in your active subscriptions list.
- If iScanner still appears, repeat the cancellation steps.
- Allow up to 24 hours for the system to fully process the cancellation.
- Save the confirmation email Apple sends you as your proof of cancellation.
- You may need this documentation if a charge appears after cancellation.
How to cancel iScanner on android (Google play store)
If you subscribed to iScanner through Google Play Store on your Android device, use the following procedure to cancel your subscription.
Step 1: open the google play store and access your account
- On your Android device, open the Google Play Store application.
- Tap your profile icon in the upper right corner of the screen.
- Your profile icon typically displays your initial or profile picture.
- A dropdown menu will appear.
- Select "Manage your Google Account" from the menu options.
- Navigate to the "Payments and subscriptions" or "Subscriptions" tab.
- This tab appears at the top of your account management page.
- Tap it to view all active subscriptions.
Step 2: locate the iScanner subscription
- Scroll through your active subscriptions to find "iScanner".
- Tap on "iScanner" to open the subscription details.
- This page shows your renewal date, cost and current status.
- Verify that this is the correct subscription before proceeding.
Step 3: cancel the subscription
- Tap "Cancel subscription" at the bottom of the subscription details page.
- Google Play will ask you to confirm your cancellation.
- Select the reason for your cancellation if prompted.
- This information helps Google Play and iScanner understand user needs.
- Confirm your cancellation by tapping "Yes, cancel subscription" or the equivalent button.
- Your access continues until the end of your current billing period.
- You will not be charged again after this date.
Step 4: confirm the cancellation has been processed
- Return to your subscriptions list and verify that iScanner is no longer active.
- Google Play may show cancelled subscriptions in a separate section for up to 30 days.
- Allow up to 24 hours for the cancellation to fully process.
- Save your cancellation confirmation email or take a screenshot of the confirmation page.
- This documentation protects you if unexpected charges appear later.
How to cancel iScanner on web-based subscriptions
If you subscribed to iScanner through the official website rather than through an app store, you must cancel directly through the iScanner web account portal or by contacting their support team.
Step 1: log into your iScanner account
- Visit the iScanner official website and log in with your email address and password.
- Navigate to your account settings or subscription management page.
- Look for options labelled "Subscriptions", "Billing" or "Account Management".
- This page displays all active subscriptions linked to your account.
Step 2: identify your active subscription
- Review the list of active subscriptions displayed on your account page.
- Identify the subscription you wish to cancel by reviewing its cost and renewal date.
- Note the next billing date to ensure you cancel before this date.
- Web subscriptions often charge earlier than app-based subscriptions, so act promptly.
Step 3: select the cancel option
- Click or tap "Cancel subscription" or the equivalent button next to your active subscription.
- iScanner will typically ask you to confirm your cancellation and may offer a retention incentive.
- You are under no obligation to accept any offer to retain your subscription.
- Proceed with cancellation if you are certain you wish to stop charges.
- Confirm your cancellation by clicking "Confirm" or the final confirmation button.
- The system will display a confirmation message.
- Your subscription status will change to "Cancelled" or "Inactive".
Step 4: document your cancellation
- Take a screenshot or save the cancellation confirmation page displayed by iScanner.
- This proof of cancellation protects you if charges continue.
- Save any confirmation email iScanner sends you as well.
- If you do not receive an immediate confirmation, contact iScanner support at the address provided in the final section of this guide.
- Request written confirmation that your subscription has been cancelled.
- Yafee recommends obtaining this confirmation before closing your browser.
What happens after you cancel iScanner
Cancellation does not mean immediate loss of access; instead, you retain full functionality until the end of your current billing period.
Your access during the final billing period
After you cancel your iScanner subscription, you will retain all premium features and cloud storage access until your current billing period expires. If you subscribed to a weekly plan and cancel on day three of your seven-day cycle, you keep full access for the remaining four days. If you subscribed to an annual plan, you retain access for the remaining months of that year. Consequently, cancellation does not result in sudden loss of service; instead, it prevents future charges from occurring once your current period concludes.
What to do with your stored documents
If you use iScanner's cloud storage, download or export any important documents before your access expires. After your billing period ends, you may lose access to documents stored exclusively in iScanner's cloud system if you do not download them first. The free tier of iScanner typically provides limited storage, so plan accordingly if you relied on premium storage capacity. Yafee advises creating a backup of important documents at least one week before your final billing date expires.
Refunds and your rights after cancellation
Your eligibility for a refund depends on when you cancel relative to the next billing date and whether you initiated a cancellation within any applicable cooling-off period.
Refunds within the cooling-off period
If you subscribed to iScanner on a mobile app store, you may qualify for a refund under the app store's own refund policy. Apple's App Store typically allows refunds within 14 days of purchase if you request them through Apple Support directly. Google Play Store offers a 48-hour refund window from the time of purchase. Nevertheless, these periods apply only to the initial purchase or the most recent billing charge, not to all previous subscription payments. To request a refund, contact the respective app store (Apple or Google) rather than iScanner directly, as the app stores manage all billing and refunds for subscriptions purchased through their platforms.
Refunds for charges after cancellation
If iScanner charges your payment method after you have successfully cancelled, you have the right to request a full refund of that charge. In accordance with Singapore consumer law, you may dispute the charge with your bank or payment provider and request a chargeback. Additionally, you may file a formal complaint with the Competition and Consumer Commission of Singapore (CCCS) if iScanner refuses to acknowledge your cancellation or process a refund for charges incurred after your cancellation date. Yafee recommends keeping all cancellation confirmations and screenshots as evidence of your cancellation when pursuing a refund claim.
Common mistakes to avoid when cancelling iScanner
Most subscription cancellation problems stem from preventable errors; knowing these mistakes helps you cancel successfully the first time.
Cancelling through the wrong channel
The most frequent error occurs when subscribers attempt to cancel through the wrong platform. If you subscribed through the Apple App Store, cancelling your iScanner account directly on the website will not stop your App Store charges. Similarly, if you subscribed through Google Play, you must cancel through Google Play itself, not through the iScanner website. Always cancel through the exact platform through which you made your original payment. When in doubt, check your bank statement or payment history to identify which payment processor charged you, then cancel through that processor's platform.
Failing to verify cancellation was successful
Never assume your cancellation succeeded without verification. Return to your subscriptions list within 24 hours and confirm that iScanner no longer appears as active. Many consumers cancel and never check, then discover months later that charges continued because the cancellation did not process. Save screenshots and confirmation emails immediately after cancelling. If a charge appears after your cancellation date, use these documents as proof when disputing the charge with your bank or filing a complaint with the CCCS.
Cancelling too close to the billing date
Subscription services often process charges one to three days before your listed renewal date. If your renewal date is tomorrow and you cancel today, the system may have already charged your payment method. Check your cancellation details carefully; if a charge appears after you cancelled, contact the app store or Yafee's recommended escalation process through the CCCS to dispute this unwarranted charge.
Escalation if iScanner refuses to cancel or refund
If iScanner ignores your cancellation requests or charges continue despite your cancellation, escalate your complaint through the formal regulatory process.
Step 1: document everything and contact iScanner support
- Send a formal written cancellation request to iScanner at the official address provided in the final section of this guide.
- Include the following information in your message:
- Your full name and account email address.
- The date you originally subscribed and the subscription plan name.
- The date(s) on which you attempted to cancel.
- Screenshots or confirmations of your cancellation attempts.
- A clear statement that you wish to cancel and request confirmation within seven days.
- Send this message via registered mail or email, and keep a copy for your records.
- Certified or registered mail provides proof that iScanner received your request.
- This documentation strengthens your complaint if escalation becomes necessary.
Step 2: file a complaint with the CCCS if iScanner does not respond
- If iScanner does not acknowledge your request or process a cancellation within 14 days, file a formal complaint with the Competition and Consumer Commission of Singapore (CCCS).
- Visit the CCCS website at www.cccs.gov.sg and complete their online complaint form.
- Provide copies of all documentation, screenshots, bank statements and correspondence.
- Clearly explain the date of your cancellation request and the action iScanner failed to take.
- The CCCS will investigate your complaint and contact iScanner on your behalf.
- The CCCS has enforcement authority under the Consumer Protection (Fair Trading) Act.
- They may compel iScanner to process your cancellation and refund any improper charges.
Step 3: dispute charges with your bank or payment provider
- Contact your bank or payment provider and inform them that you cancelled your subscription but iScanner charged you anyway.
- Request a chargeback or reversal of all charges that occurred after your cancellation date.
- Provide your bank with your cancellation confirmation and screenshots.
- Most banks will reverse fraudulent or disputed charges within 30 to 60 days.
- Retain all correspondence with your bank as further evidence if additional escalation is necessary.
- Yafee recommends keeping these records for at least 12 months.
Checklist for cancelling iScanner successfully
Use this checklist to confirm you have completed every necessary step before concluding your cancellation process.
| Action | Status | Date completed |
|---|---|---|
| Identify your subscription platform (App Store, Google Play or website) | [ ] Complete | |
| Log into your account on the correct platform | [ ] Complete | |
| Locate your active iScanner subscription | [ ] Complete | |
| Click "Cancel subscription" and confirm the cancellation | [ ] Complete | |
| Save screenshots and confirmation emails as proof of cancellation | [ ] Complete | |
| Return within 24 hours to verify iScanner no longer appears in your active subscriptions | [ ] Complete |
Contact information for iScanner support and cancellation
If you require direct assistance or need to send a formal cancellation notice, use the following contact method. This address represents the official mailing address for iScanner support and company correspondence.
Official iScanner contact address
For formal cancellation requests, refund disputes or escalations not resolved through the app store or website cancellation process, write to iScanner at their official headquarters address. Yafee recommends sending all formal correspondence via registered mail to create a documented record of your communication. Include your account email, subscription details, and a clear statement of your request in any written communication. Allow 14 business days for iScanner to respond to formal written requests. If they do not respond within this timeframe, escalate your complaint to the CCCS as outlined in the escalation section of this guide.
Cancelling a subscription should be straightforward, yet many consumers face unnecessary delays or continued charges due to confusion about the correct process. Yafee has helped thousands of consumers navigate this exact situation, ensuring they cancel successfully and recover any improper charges. By following the step-by-step procedures outlined in this guide, identifying your subscription platform correctly and maintaining documentation of your cancellation, you will stop charges effectively and protect your financial interests. Remember that Singapore law supports your right to cancel and receive refunds for charges incurred after your cancellation date. Act promptly, cancel through the correct platform, and verify success within 24 hours to ensure a clean break from iScanner.