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Frequently asked questions
Cancel Proguides: The Right Way
How to cancel ProGuides and protect your subscription in south africa
What is ProGuides and why you might want to cancel
ProGuides is an online coaching platform built for gamers who want to improve in competitive titles like League of Legends, Valorant, and Rocket League. You gain access to video guides, recorded lessons from professional players, and one-on-one coaching sessions with experienced competitors. Your subscription unlocks their full library of on-demand content and the ability to book personalised coaching slots with qualified instructors.
You may decide to cancel for several reasons: you no longer use the platform actively, the coaching quality falls short of your expectations, your financial priorities shift, or you have progressed beyond the content offered. At Yafee, we understand that subscription management is an essential consumer right, and we have guided thousands of South African subscribers through cancellations with confidence and clarity.
Core services you receive with an active subscription
ProGuides delivers learning paths tailored to specific games, on-demand video content you can revisit at any time, and direct access to coaches for personalised feedback and gameplay analysis. Your monthly or annual subscription grants you entry to these resources. When you cancel, your access typically continues until the end of your current billing period, but no further charges will be applied. This grace period allows you to extract remaining value from your subscription before access terminates.
When cancellation makes sense for your situation
Cancellation becomes the right choice if you find yourself consistently skipping sessions, if coaching feedback does not address your specific rank or playstyle, or if the platform no longer aligns with your gaming goals. If you subscribed on impulse or discovered that free alternatives meet your needs, cancellation frees up your monthly budget. Yafee recommends reviewing your actual usage frequency before committing to a cancellation decision, as many subscribers benefit from brief pauses rather than permanent termination.
Your consumer rights in south africa before you cancel
South African law provides you with specific protections that shape your cancellation rights and refund eligibility.
What south african consumer protection act guarantees you
South Africa's Consumer Protection Act, 2008, prohibits misleading advertising, deceptive pricing, and non-delivery of promised services. Under this framework, ProGuides cannot hide cancellation terms in fine print, charge you without explicit consent, or refuse to honour legitimate refund rights. If ProGuides misrepresents its service-for example, if coaching quality is demonstrably poor, content is unavailable, or promised features do not function-you have grounds to lodge a formal complaint with the relevant consumer authority.
The law also grants you the right to cancel distance contracts (contracts concluded online or by phone) within a cooling-off period, typically 14 days from the date you receive your contract terms, provided you have not yet consumed the service substantially. Digital education services occupy a grey area; courts have increasingly ruled that once you access video content or attend a coaching session, substantial consumption has occurred, which may limit your cooling-off period claim.
Your legal position when disputing a charge or service quality
If ProGuides charges you incorrectly, continues billing after you have cancelled, or fails to deliver promised coaching sessions, you retain the right to dispute the transaction with your payment provider (your bank, Apple, or Google Play). You can also lodge a complaint with the National Consumer Commission (NCC), South Africa's independent regulatory body. The NCC investigates unfair contract terms, misleading marketing claims, and failure to deliver services as promised. Yafee advises you to gather evidence before escalating: screenshots of your account, subscription terms, confirmation emails, and records of any communication with ProGuides support.
Where to escalate if ProGuides refuses to cooperate
If you encounter resistance from ProGuides support during cancellation or refund requests, contact the National Consumer Commission directly. You can also approach your bank's dispute resolution team or your payment processor's customer protection division. Many South African banks offer subscription dispute services that can freeze recurring charges while an investigation proceeds. Document every interaction: keep copies of emails, note call dates and times, and retain screenshots of your account status. This evidence strengthens your position if the dispute escalates.
How to cancel ProGuides depending on where you subscribed
Your cancellation method depends on the platform through which you pay for ProGuides.
Cancel if you subscribed via apple (iOS)
Apple manages your subscription billing independently; ProGuides cannot cancel your renewal on your behalf. You must initiate cancellation directly through your Apple ID settings on your iPhone, iPad, or Mac. Simply deleting the ProGuides app will not stop charges-you must follow these steps within Settings.
- Open the Settings app on your iPhone or iPad.
- If using a Mac, open System Preferences or System Settings.
- Tap or click your name at the top of the screen to access your Apple ID profile.
- Select "Subscriptions" from the menu options.
- Find "ProGuides" in your list of active subscriptions.
- Tap on ProGuides and select "Cancel Subscription" or "Delete Subscription".
- You may be presented with reasons to stay; you can proceed without providing feedback.
- Confirm your cancellation when prompted. Apple will display a confirmation message.
- Take a screenshot immediately after the confirmation appears.
Important: Apple sends a confirmation email within minutes. Check your inbox and spam folder for this email, which serves as your official cancellation receipt. Retain this email and your screenshot together as proof if billing continues by mistake.
Cancel if you subscribed via google play
Google Play processes your billing separately from the ProGuides app itself. Uninstalling the app leaves your subscription active and your account charged. You must cancel through the Play Store before your next billing date to prevent further charges.
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top right corner.
- Select "Payments and subscriptions" from the menu.
- Tap "Subscriptions" to view your active subscriptions.
- Find and select "ProGuides" from the list.
- Tap "Cancel subscription" at the bottom of the screen.
- Select your reason for cancellation (optional but recommended for feedback purposes).
- Confirm the cancellation by tapping "Yes, cancel subscription".
- Google Play displays a confirmation screen. Capture a screenshot immediately.
Key detail: Google Play issues a confirmation email to your Gmail address. This email confirms the cancellation date and your access cutoff. Your subscription remains active until the end of your current billing period, after which access ceases and no further charges apply.
Cancel if you subscribed via credit card or bank transfer
If you paid ProGuides directly using a credit card or bank transfer, you must contact their support team to request manual cancellation. This method is less common but may apply if you completed a special offer or purchased an annual plan directly from the ProGuides website.
- Locate ProGuides' contact details on your invoice or confirmation email.
- Send a written cancellation request to their support email address or postal address.
- Include your full name, registered email address, and account ID (if visible in your account settings).
- State clearly: "I wish to cancel my ProGuides subscription effective immediately."
- Request written confirmation of the cancellation date and your final billing date.
- Send the email from the email address registered to your ProGuides account.
- Keep a copy of your sent email and any reply.
- If you receive no response within 5 business days, contact your bank to dispute the charge if you are unhappy with their service.
Yafee recommends sending cancellation requests via email or registered post, as these create a documented paper trail. Phone requests, while faster, lack the same evidentiary strength if a dispute arises later.
What happens after you cancel your ProGuides subscription
Understanding your post-cancellation status prevents confusion and protects your interests.
Your access period and final billing date
Once you cancel, ProGuides typically honours your access through the end of your current billing period. If you paid monthly and cancelled on the 15th of the month, you retain access until the end of that month. No charge applies for the next month. If you purchased an annual plan and cancel mid-year, you do not receive a pro-rata refund (a refund for unused time); instead, your access simply terminates on the next annual renewal date.
Check your subscription status in your account settings within 24 hours of cancellation. You should see a note stating "Cancelled" or "Cancellation Pending" alongside your access end date. If this status does not appear, contact support immediately to confirm the cancellation was processed.
Refund eligibility and timelines
ProGuides' refund policy depends on when you cancel relative to the service delivery date. Under South African Consumer Protection Act guidelines, if you cancel within 14 days of purchase and have not substantially consumed the service (watched videos, attended a coaching session), you may qualify for a full refund. However, if you have already accessed content or completed a coaching session, refund eligibility becomes limited or void, as the service has been delivered.
| Cancellation scenario | Refund eligibility | Timeline |
| Cancelled within 14 days, no content accessed | Full refund likely | 5-10 business days via original payment method |
| Cancelled after 14 days or content accessed | No refund; access continues until period end | N/A |
| Billed incorrectly or after cancellation request | Full refund via payment provider dispute | 10-15 business days through your bank |
| Annual plan cancelled mid-year | No pro-rata refund; access ends at renewal date | N/A |
| Service unavailable or quality failure | Refund or credit at dispute resolution stage | Depends on NCC investigation (30-90 days) |
Confirming cancellation with your payment provider
After you cancel with ProGuides, confirm the cancellation with your payment provider independently. If you cancelled via Apple, log into your Apple ID settings one week later and verify that ProGuides no longer appears in your Subscriptions list. If you cancelled via Google Play, check the Play Store Subscriptions section again. For direct credit card payments, request a statement from your bank within 30 days to confirm no further charges have been applied. This dual-confirmation prevents billing disputes caused by system errors or miscommunication.
Pricing and subscription tiers
Understanding ProGuides' cost structure helps you decide whether cancellation aligns with your budget.
| Subscription type | Cost (ZAR approx.) | Billing frequency | Features |
| Monthly subscription | R99-R149 | Monthly | Full video library, limited coaching sessions |
| Annual subscription | R999-R1,199 | One-time annual charge | Full library, priority coaching booking |
| Premium coaching bundle | R249-R399 | Monthly | Video library plus 4 monthly 1-on-1 sessions |
| Free trial (if available) | R0 | 7-14 days | Limited video access, no coaching |
| Team or group discount | Varies | Custom | Custom terms for 3+ users |
Monthly plans offer flexibility if you are uncertain about long-term commitment. Annual plans provide cost savings but tie you to a 12-month period with limited refund options. Yafee advises new users to begin with a monthly subscription to assess coaching quality before upgrading to annual billing.
Common cancellation mistakes and how to avoid them
Thousands of subscribers inadvertently extend their subscriptions by overlooking critical cancellation steps; you can protect yourself by recognising these pitfalls.
Deleting the app without cancelling the subscription
The most frequent mistake is removing the ProGuides app from your device and assuming this stops charges. It does not. Your subscription remains active in Apple's ecosystem or Google Play's backend, and monthly or annual payments continue. You must cancel within the platform's settings, not simply uninstall the app. After cancellation is confirmed, you can safely delete the app.
Missing the cancellation confirmation window
Apple and Google sometimes prompt you with retention messages after you select "Cancel Subscription"-offers to stay at a discounted rate or surveys asking why you are leaving. If you do not actively confirm cancellation after these prompts, your request may not be processed. Always tap the final confirmation button and wait for the system to display "Subscription Cancelled" or similar language. Screenshot this confirmation immediately.
Cancelling too close to your billing date
If you cancel one or two days before your monthly renewal, there is a risk that the system processes your next charge before your cancellation request takes effect. This is especially true for direct credit card payments. Cancel at least 5 business days before your next billing date to allow the system to update. Check your upcoming billing date in your account settings before you initiate cancellation.
Not requesting written confirmation from ProGuides support
If you cancel through Apple or Google Play, you receive automatic confirmation emails. If you cancel via direct communication with ProGuides support, insist on written confirmation of your cancellation date and access cutoff date. Without this documentation, you have limited recourse if they continue billing you. Yafee strongly advises obtaining email confirmation from ProGuides support; a phone call alone is insufficient evidence in a dispute.
Comparing cancellation methods and which suits you best
Each cancellation route has distinct advantages and risks. Choose the method that matches your circumstances.
| Cancellation method | Speed | Documentation | Best for |
| Apple Settings (iOS) | Instant | Automatic email confirmation | iPhone/iPad users seeking immediate cancellation |
| Google Play (Android) | Instant | Automatic email confirmation | Android users with documented proof |
| Email to ProGuides support | 1-2 business days | Manual written confirmation required | Direct credit card payments or complex disputes |
| Phone call to support | Immediate | Weak (no automatic record) | Urgent situations; follow up with email confirmation |
| Bank dispute/chargeback | 5-15 business days | Bank's official investigation record | Billing errors or refusal to cancel |
Contacting ProGuides directly: address and channels
If you need to reach ProGuides support for manual cancellation or to dispute a charge, use the contact details below. Yafee advises sending written requests via email or registered post, as these create a documented trail.
Primary contact information
ProGuides operates primarily through its online platform and support portal. For subscription and billing inquiries, log into your ProGuides account and navigate to the Help or Support section. Many platforms offer a ticketing system where you can submit a cancellation request and receive a ticket number for follow-up. This method is preferable to direct phone contact, as it creates an automatic record of your request.
Secondary communication route
If the online support system does not respond within 5 business days, escalate to your payment provider. Contact your bank, Apple Support, or Google Play support and request a formal investigation into the recurring charge. Provide them with your cancellation request email and any ProGuides account information. Your payment provider can often reverse charges or freeze future transactions while their dispute team investigates, offering protection if ProGuides fails to honour your cancellation.
South african consumer authority contact
If ProGuides refuses to cancel or continues billing you after your cancellation request, lodge a complaint with the National Consumer Commission (NCC). Visit the NCC website at www.ncc.org.za or call their consumer line during business hours. The NCC investigates unfair contract terms, misleading advertising, and failure to deliver services as promised. You must include your cancellation request evidence, payment records, and any communication with ProGuides support in your complaint.
Key steps to protect yourself during cancellation
A structured approach minimises the risk of billing errors and strengthens your position if a dispute arises.
- Verify your next billing date in your ProGuides account settings or subscription details.
- Cancel at least 5 business days before this date to ensure the system processes your cancellation before the next charge.
- Choose your cancellation method based on your payment platform (Apple, Google Play, or direct).
- Follow the exact steps outlined above for your platform.
- Capture a screenshot of the cancellation confirmation screen immediately after completion.
- Include the date, time, and confirmation message in your screenshot.
- Save the confirmation email sent by your payment provider (Apple, Google Play) or ProGuides support.
- File this email in a dedicated folder for your records.
- Log back into your account 24 hours after cancellation and verify that your subscription status reads "Cancelled" or "Cancellation Pending".
- If the status has not updated, contact support immediately to investigate.
- Monitor your bank statement or payment method for charges in the 30 days following cancellation.
- If an unexpected charge appears, contact your bank immediately to initiate a dispute.
- If ProGuides continues to charge you after cancellation, file a dispute with your payment provider rather than attempting repeated contact with ProGuides.
- Your bank can freeze charges and launch an official investigation.
Why yafee can help you navigate subscription cancellations with confidence
Subscription management is a consumer right, not a privilege. At Yafee, our contract law specialists have guided thousands of South African consumers through cancellations with Apple, Google, and dozens of online platforms. We provide clear, legally grounded guidance that empowers you to assert your rights without confusion or delay.
Whether you are cancelling ProGuides because it no longer fits your needs, disputing a billing error, or escalating a complaint to the National Consumer Commission, Yafee equips you with the precise steps, legal framework, and evidence templates you need. Our editorial team understands South African consumer law in depth and translates complex legal protections into actionable procedures you can execute immediately.
Visit Yafee.com today to explore our full library of subscription cancellation guides tailored to South African law and common platforms. Yafee has helped thousands of consumers cancel recurring charges, recover refunds, and enforce their rights under the Consumer Protection Act. Your subscription should serve you; when it no longer does, you deserve a cancellation process that respects your time and protects your money.