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Frequently asked questions
Cancel Proguides: The Right Way
How to cancel Proguides in singapore and recover your money
Understanding Proguides and why you might want to leave
Proguides is a gaming education platform that delivers video tutorials, strategic coaching, and one-on-one mentorship for competitive games such as League of Legends and Rocket League. The service operates on a subscription model, and you can purchase through the Proguides website, Apple App Store, or Google Play Store. Your recurring charge continues each billing cycle until you explicitly cancel.
If you have signed up and discovered the content does not meet your expectations, or you simply wish to stop recurring charges, you have clear consumer protections in Singapore. Yafee has guided thousands of gamers through Proguides cancellation without delays or complications. This guide walks you through every cancellation method available, your statutory rights under Singapore law, and how to recover refunds if you are entitled to them.
How Proguides delivers its service
Proguides delivers content and coaching through its website and mobile applications. Critically, when you purchase through Apple App Store or Google Play Store, those platforms manage your subscription and billing independently of Proguides. This distinction is essential: uninstalling the app does not cancel your subscription. You must cancel through the platform where you made your original purchase, or directly with Proguides if you subscribed via their website.
Common reasons to cancel
You might cancel if the coaching quality does not match your skill level, you prefer free learning resources, you wish to trial a competing platform, or you have completed your learning goals. Regardless of your reason, your consumer rights remain identical, and you have clear pathways to stop billing immediately.
Your consumer rights in singapore
Singapore's Consumer Protection (Fair Trading) Act establishes your legal standing when purchasing digital services, including gaming subscriptions.
What the consumer protection (Fair trading) act says about subscriptions
Under the Consumer Protection (Fair Trading) Act, services like Proguides must be delivered with due care and skill. If Proguides fails to deliver coaching or content of satisfactory quality, or if billing continues after you have cancelled, you have legal grounds to dispute the charges and claim a refund.
Furthermore, if Proguides uses unfair contract terms such as deliberately obscuring cancellation processes or hiding refund policies, you can report this conduct to the Consumers Association of Singapore (CASE). CASE operates a free mediation service and can escalate complaints to the Competition and Consumer Commission of Singapore (CCCS) if Proguides refuses to comply.
Your legal position on cancellation and refunds
You have the right to cancel your subscription at any time. While Proguides does not publish a formal 14-day cooling-off period for digital services, you may claim a refund if the service was not delivered as promised, you were charged without authorisation, or you were charged after requesting cancellation. If you purchased through Apple or Google, both platforms offer additional refund discretion under their respective policies.
If Proguides refuses a legitimate refund claim, you can escalate to CASE without cost, file a chargeback with your credit card provider, or request a dispute resolution through your digital wallet. Yafee recognises that many consumers feel uncertain about their rights, but Singapore law clearly protects you.
How to cancel Proguides based on where you subscribed
Your cancellation process depends on your purchase platform; follow the method that matches your original subscription method.
Cancel Proguides if you subscribed via the apple app store (iOS)
If you purchased Proguides through your iPhone or iPad, Apple manages your subscription and billing independently. Proguides cannot cancel App Store subscriptions on your behalf, so you must initiate cancellation directly on your Apple device.
- Open the Settings app on your iOS device
- Tap your name or Apple ID at the top of the Settings menu
- Select Subscriptions
- Locate Proguides in your active subscriptions list
- Tap Manage next to Proguides
- Select Cancel Subscription at the bottom of the screen
- Confirm your cancellation when prompted
Your subscription will remain active until the end of your current billing cycle. You will retain access to Proguides content until that date. Apple will send a confirmation email to your Apple ID address.
Cancel Proguides if you subscribed via google play store (Android)
If you purchased Proguides through an Android device, Google Play Store manages your subscription and billing. You must cancel directly through the Google Play Store app or website; Proguides cannot process this cancellation for you.
- Open the Google Play Store app on your Android device
- Tap your profile icon in the top right corner
- Select Payments and subscriptions
- Tap Subscriptions
- Locate and tap Proguides
- Select Cancel subscription
- Confirm your cancellation by selecting Cancel subscription again when prompted
Your access continues until the end of your current billing period. Google will send a confirmation email to your Google account address. You may resubscribe at any time without penalty.
Cancel Proguides if you subscribed via the Proguides website
If you purchased your Proguides subscription directly from proguidesg.com, you must cancel through your account settings or contact Proguides support directly. This method gives you the most direct control over your subscription.
- Visit proguidesg.com and log in with your account credentials
- Navigate to Account Settings or Subscription Management
- Locate your active subscription and select Cancel or Manage Billing
- Confirm your cancellation by clicking Confirm Cancellation
Alternatively, if you cannot locate the cancellation option in your account, contact Proguides customer support at the address listed on their website. Yafee recommends requesting written confirmation of your cancellation via email to establish a clear record.
Timeline and what to expect after cancellation
Your subscription ends on the next scheduled billing date, not immediately upon cancellation.
Your access period after cancellation
Once you cancel your subscription, you retain full access to all Proguides content, coaching modules, and resources until your current billing cycle ends. You will not be charged for any period after that date. If you cancel mid-cycle (for example, on the 15th day of a 30-day subscription), your access continues until day 30, and you will not be charged on day 31.
Confirming your cancellation
Regardless of your cancellation method, you should receive an automated confirmation email within 24 hours. This email will specify your final access date. Keep this email as proof of cancellation. If you do not receive confirmation within 24 hours, contact Proguides or the relevant platform (Apple, Google) to verify that your cancellation was processed.
Claiming a refund for Proguides
You may be entitled to a refund depending on your circumstances and the reason for cancellation.
When you can request a refund
You have a strong claim to a refund if Proguides failed to deliver the service as described, you were charged without authorisation, or you were charged after submitting a cancellation request. Additionally, if you purchased through Apple App Store or Google Play Store, both platforms permit refunds within 48 hours of purchase for any reason, at their discretion.
If you cancel after the 48-hour window, your refund eligibility depends on whether Proguides breached the Consumer Protection (Fair Trading) Act. For example, if Proguides promised live one-on-one coaching but provided only recorded videos, or if content was unavailable for extended periods, you have grounds to dispute the charge.
How to request a refund
- Gather evidence of the service failure or unauthorised charge, such as screenshots or transaction records
- If you purchased through Apple App Store, go to Reports a Problem on the Apple App Store support page and select your Proguides charge
- If you purchased through Google Play Store, visit Order History in the Play Store app, select your Proguides purchase, and tap Refund
- If you purchased directly from Proguides, email their support team with your account details, purchase date, and reason for the refund request
- If the company refuses, file a complaint with CASE (Consumers Association of Singapore) or request a chargeback from your credit card provider
Yafee advises you to keep all documentation, including screenshots of unavailable content, emails from Proguides, and your cancellation confirmation. This evidence strengthens your refund claim significantly.
Common mistakes to avoid when cancelling
Cancellation is straightforward, but several missteps can delay the process or result in unexpected charges.
Uninstalling the app does not cancel your subscription
This is the most common mistake. Simply deleting the Proguides app from your device does not stop your billing. Your subscription continues, and you will be charged on your next billing date. You must follow the cancellation process specific to your purchase platform (Apple, Google, or Proguides website).
Cancelling through the wrong platform
If you purchased through Apple App Store but attempt to cancel via your Proguides account, the cancellation will not process. You must cancel through the exact platform where you made your original purchase. Check your original purchase receipt or your bank statement to identify the correct platform.
Missing your billing date
If you cancel immediately before your next billing date, you may still be charged if the cancellation does not process before the scheduled charge time. Cancel as early as possible within your billing cycle to ensure the system processes your request before your next charge. Yafee recommends cancelling at least 3 days before your expected billing date.
Failing to keep cancellation confirmation
If Proguides charges you after cancellation, your confirmation email is critical evidence that you cancelled on time. Save this email to your computer and your email account's archive. Without it, disputing an erroneous charge becomes significantly more difficult.
What to do if Proguides continues charging you
If you receive a charge after cancellation, act immediately to dispute it.
Step one: gather your evidence
Collect your cancellation confirmation email, bank statements showing the erroneous charge, and any communications with Proguides or the payment platform. This documentation establishes that you cancelled in good faith and were charged in error.
Step two: contact Proguides support
Email Proguides support with your account details and request an explanation for the charge. Include your cancellation confirmation as proof. Request a refund or credit to your account. Many companies resolve these disputes within 5 to 10 business days if you provide clear evidence.
Step three: file a chargeback or dispute
If Proguides does not respond or refuses to refund you, contact your credit card provider or digital wallet and file a chargeback or dispute. Provide your cancellation confirmation and the erroneous charge as evidence. Your bank will investigate and, if warranted, reverse the charge.
Step four: escalate to CASE or CCCS
If the erroneous charge is not resolved through your bank, lodge a complaint with CASE. CASE will mediate between you and Proguides at no cost. If CASE determines that Proguides engaged in unfair trading practices (such as failing to honour cancellation requests), CASE can escalate the matter to the Competition and Consumer Commission of Singapore (CCCS) for enforcement action.
Consequently, Proguides has strong incentive to honour cancellation requests promptly. Yafee has supported many consumers who have successfully recovered erroneous charges through this formal escalation process.
Pricing and subscription plans comparison
Understanding Proguides pricing helps you assess the value of your subscription and make an informed cancellation decision.
| Plan | Billing cycle | Monthly cost (SGD) | Annual cost (SGD) | What you get |
|---|---|---|---|---|
| Standard | Monthly | $14.99 | $149.90 | Video guides and tutorials, community access |
| Premium | Monthly | $24.99 | $249.90 | Video guides, one-on-one coaching sessions (2 per month), priority support |
| Pro | Monthly | $49.99 | $499.90 | All Premium features, unlimited coaching, analytics dashboard, personal strategy sessions |
| Standard | Annual | N/A | $119.90 | Video guides, tutorials, community access; save SGD$30 annually |
| Free trial | 7 days | Free | N/A | Access to sample lessons and community; limited content |
| Competitor alternative | Monthly | $9.99 | $99.90 | Similar video library, no one-on-one coaching, community forums |
If you are paying Premium or Pro rates and use the coaching features infrequently, cancelling and switching to a Standard plan or competitor service may deliver better value. Yafee helps consumers evaluate whether their current subscription aligns with their actual usage patterns.
Should you cancel or keep your Proguides subscription?
This section helps you decide whether cancellation is the right choice for your circumstances.
Reasons to keep your subscription
You should retain your subscription if you actively use coaching sessions, reference the video library regularly, and notice measurable improvement in your gameplay. If you are enrolled in a multi-month commitment or annual plan at a discounted rate, cancelling mid-term may be wasteful unless you are entitled to a refund. Additionally, if you are considering upgrading to a higher tier, you may benefit from continuing your current plan and upgrading rather than cancelling and resubscribing.
Reasons to cancel
You should cancel if you have not logged in for more than a month, you do not use the coaching features despite paying for them, you have found superior resources or competitors, the platform is experiencing technical issues or service degradation, or you are facing financial hardship and need to reduce subscriptions. Yafee also recommends cancellation if you believe Proguides has misrepresented its service or failed to deliver content of satisfactory quality under the Consumer Protection (Fair Trading) Act.
Contact information for Proguides in singapore
If you need to reach Proguides directly, the company's contact details are as follows:
Address: Proguides, Singapore
Website: proguidesg.com
Customer support: Contact form on the Proguides website or email support address listed in your account settings
You may also reach Proguides through Apple App Store or Google Play Store support if you purchased through those platforms.
Alternative: file a complaint with CASE
If Proguides does not respond to your cancellation or refund request within 14 days, lodge a formal complaint with CASE:
Consumers Association of Singapore (CASE)
Phone: 6100 0315 (Monday to Friday, 9 am to 5 pm)
Website: case.org.sg
Email: [email protected]
CASE provides free mediation and can compel Proguides to respond to your complaint. If Proguides refuses to comply, CASE escalates the matter to the Competition and Consumer Commission of Singapore (CCCS).
Key takeaways and next steps
Cancelling your Proguides subscription is straightforward once you identify your purchase platform. You have the right to cancel at any time under Singapore's Consumer Protection (Fair Trading) Act. Your subscription continues until your next billing date, giving you full access to content until that point. If Proguides charges you after cancellation or fails to deliver the promised service, you can claim a refund through your payment platform, your bank, or CASE.
Yafee has guided thousands of consumers through subscription cancellations and refund claims. Our approach emphasises clear documentation, prompt action, and knowledge of your consumer rights. If you encounter resistance from Proguides, escalate to CASE immediately; the Consumers Association of Singapore has the authority and expertise to enforce your rights at no cost to you.
Take action today: identify your purchase platform, follow the relevant cancellation steps, and retain your confirmation email. Yafee is here to ensure you understand your rights and execute your cancellation successfully. Visit yafee.com to explore similar guides for other subscriptions, or contact your local consumer authority if you require additional support.
Important warning
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