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Frequently asked questions
Cancel Prosperi: The Right Way
How to cancel Prosperi and protect your refund rights in south africa
Understanding Prosperi and your subscription
Prosperi is an online education platform that provides subscription-based access to structured courses, practical exercises and optional personalised coaching. You access the platform through your web browser or mobile app, and your subscription renews automatically each month or year until you actively cancel it.
Whether you subscribed directly via the Prosperi website, Google Play or the Apple App Store, cancelling your subscription stops future charges and protects your consumer rights. At Yafee, we specialise in helping you navigate subscription cancellations across all platforms. Understanding your options now prevents unwanted charges and gives you back control of your spending. Yafee has helped thousands of consumers cancel subscriptions and claim refunds they were entitled to under South African law.
Why you might want to cancel Prosperi
You may cancel because the course content does not match your learning pace, you have completed the material you needed, the subscription cost no longer fits your budget, or you have found an alternative platform that better suits your goals. Whatever your reason, cancelling promptly prevents surprise renewals and protects your money under the Consumer Protection Act.
What happens after you cancel
Once you cancel, Prosperi stops all future charges. If you cancel within the 14-day cooling-off period, you have a legal right to a full refund. After 14 days, your refund eligibility depends on the contract terms and whether the service breached any consumer protection rules. Yafee recommends you keep a record of your cancellation confirmation email and the exact date you submitted your cancellation request.
Your consumer rights under south african law
The Consumer Protection Act 68 of 2008 and the National Credit Act 34 of 2005 give you specific statutory rights when you cancel online subscriptions.
The 14-day cooling-off period explained
Under section 16 of the Consumer Protection Act, you have the right to cancel a distance contract (any contract concluded online, by telephone or by post) within 14 calendar days from the date you receive or access the service, whichever comes first. Prosperi must refund you in full during this window unless you have explicitly consented to the company commencing delivery of a substantial portion of the service before the 14 days expire. This is a statutory right and Prosperi cannot remove it through its own terms and conditions.
The 14-day period begins on the day you first access the platform or receive your login credentials, not on the day you signed up. If Prosperi does not make clear when your cooling-off period expires, you can treat the entire subscription as cancellable within 14 days from your first access.
Your legal position after the 14-day period
After 14 days, you no longer have an automatic statutory right to cancel and receive a refund. However, you retain several protections. Prosperi must honour any cancellation clause in its own terms if one exists. Furthermore, you can demand a refund if Prosperi breaches the Consumer Protection Act, for example by failing to deliver the service as described, using unfair contract terms, or misleading you about features and pricing. The Act also protects you if any price change is unreasonable or if the company makes unannounced changes to core service features.
Escalation to the national consumer commission
If Prosperi refuses a legitimate refund or does not respond to your cancellation request within 10 business days, you can lodge a complaint with the National Consumer Commission (NCC). The NCC is the statutory body responsible for enforcing consumer rights across South Africa. You can file a complaint at no cost through the NCC's online portal or by post. The NCC investigates unfair contract terms, misleading marketing and refusal to refund. Yafee advises you to keep all communication records, payment confirmations and proof of service access before escalating to the NCC.
How to cancel Prosperi based on your subscription method
Your cancellation process depends entirely on where you originally subscribed, as each platform has its own procedure and refund handling.
Cancelling your website subscription directly through Prosperi
If you signed up using the Prosperi website and paid directly with your credit or debit card, cancel through your account settings on the website.
- Visit the Prosperi website at prosperi.co.za and log in with your registered email address and password
- If you have forgotten your password, click the "Forgot password?" link on the login page and reset it via the email sent to you
- Navigate to your account profile by clicking your account icon or name in the top navigation menu
- This typically appears in the top right corner of the page
- Select "Settings" or "Account Settings" from the dropdown menu
- Look for a section labelled "Subscription" or "Billing"
- Click "Cancel Subscription" or "Manage Subscription" and review your current plan and renewal date
- Prosperi may ask you to confirm your cancellation reason, but you can skip this question
- Follow the on-screen prompts to confirm your cancellation
- Prosperi will ask you to tick a box confirming you want to cancel; do this and click "Confirm Cancellation"
- Wait for an on-screen confirmation message and check your email for a cancellation confirmation within 24 hours
- This email is your proof of cancellation; save it and note the date
Cancelling your apple app store subscription
If you subscribed to Prosperi through the Apple App Store on your iPhone, iPad or Mac, you must cancel through Apple's App Store settings, not through Prosperi's app.
- On your iPhone or iPad, open the Settings app and tap your name at the top
- This is your Apple ID profile section
- Tap "Subscriptions"
- You will see a list of all active subscriptions linked to your Apple ID
- Find "Prosperi" in the list and tap it
- If you do not see Prosperi, it may already be cancelled or you may have subscribed through a different method
- Tap "Cancel Subscription" at the bottom of the screen
- Apple will ask you to confirm; review the cancellation terms
- Confirm your cancellation by tapping the final "Confirm" button
- Apple will immediately stop all future charges and send you a confirmation email
- Save the Apple confirmation email as your cancellation proof
- This email confirms the exact date your subscription ends (typically the end of your current billing cycle)
If you use a Mac, open the App Store, click "Account" in the top menu, click "Subscriptions", find Prosperi, and click "Edit" next to it, then select "Cancel Subscription".
Cancelling your google play subscription
If you subscribed to Prosperi through Google Play on an Android device, cancel through the Google Play app settings.
- Open the Google Play Store app on your Android device and tap your profile icon in the top right
- Your profile icon shows your Google account initials or photo
- Tap "Payments and subscriptions"
- This opens your subscription management page
- Tap "Subscriptions"
- You will see all active subscriptions linked to your Google account
- Find "Prosperi" in the list and tap it
- If Prosperi does not appear, your subscription may already be inactive
- Tap "Cancel subscription"
- Google Play will ask you to confirm and may offer you a discount to stay; you can ignore this and proceed
- Follow the prompts to confirm your cancellation and check your email for Google Play's confirmation
- Google Play sends a confirmation email showing the exact end date of your subscription
Refund timelines and what to expect
Your refund timeline depends on when you cancel and which payment method you used.
Refunds within the 14-day cooling-off period
If you cancel within 14 days of first accessing Prosperi, you have a statutory right to a full refund under the Consumer Protection Act. Prosperi must initiate the refund within 5 business days of receiving your cancellation request. The refund itself will then appear in your bank account or on your credit card statement within 5 to 10 business days, depending on your bank. If you subscribed through Apple App Store or Google Play, those platforms process refunds directly; Apple typically refunds within 3 to 5 business days and Google Play within 5 to 7 business days.
Refunds after the 14-day period
After 14 days, Prosperi has no statutory obligation to refund you unless you can show the service breached the Consumer Protection Act. If Prosperi's own contract terms include a refund clause for post-cooling-off cancellations, Prosperi must honour it. Yafee recommends checking Prosperi's full terms and conditions to see whether it offers partial refunds for unused subscription periods.
What if your refund does not arrive
If Prosperi does not refund you within the required timeframe, contact them immediately in writing (email is acceptable) and reference the Consumer Protection Act section 16. Request a refund receipt showing the refund date and amount. If Prosperi does not respond within 5 business days, document this non-response and file a complaint with the National Consumer Commission. Include all payment receipts, cancellation confirmations and correspondence attempts.
Common mistakes to avoid when cancelling Prosperi
Cancelling Prosperi is straightforward, but a few common errors can delay your refund or leave you without proof of cancellation.
Mistake 1: cancelling through the wrong platform
Your cancellation method must match how you subscribed. If you signed up through Google Play, you must cancel through Google Play settings, not through the Prosperi website. If you subscribed directly through Prosperi's website, cancelling through the app or app store will not work. Yafee advises you to check your original payment confirmation email to identify which platform charged you. The email will show whether the charge came from Prosperi, Apple, or Google.
Mistake 2: not saving your cancellation confirmation
Many users cancel successfully but then lose their confirmation email. If you later dispute a charge or need evidence of your cancellation, this email is your only proof. Immediately after cancellation, take a screenshot of the on-screen confirmation and save the confirmation email to a dedicated folder. Write down the cancellation date on the screenshot for easy reference.
Mistake 3: assuming the app will automatically uninstall after cancellation
Cancelling your subscription does not automatically remove the Prosperi app from your device. If you want to delete it, you must uninstall it manually through your phone's app settings. This does not affect your cancellation, but it prevents accidental re-subscription if Prosperi offers a special offer through the app after cancellation.
Mistake 4: ignoring the refund timeline
If your refund does not arrive within the stated timeframe, contact Prosperi immediately. Do not wait for weeks in the hope it will appear. Banks sometimes delay refunds if there are technical issues, but Prosperi must have initiated the refund within 5 business days regardless. If you wait too long before following up, you weaken your position if you need to escalate to the National Consumer Commission.
Mistake 5: not checking your ongoing charges
After you cancel, monitor your bank statement or credit card for the next two billing cycles. Occasionally, subscription services process charges despite cancellation due to system delays. If you see a charge after cancellation, contact Prosperi immediately and request a reversal. If Prosperi does not reverse the charge within 5 business days, your bank can raise a dispute and issue a chargeback under the Payment Card Industry rules.
What to do immediately after you cancel
Cancellation does not end your responsibilities; a few follow-up steps protect your refund and your data.
Step 1: verify your cancellation status
Log back into your Prosperi account (or the relevant app store) 24 hours after cancellation and confirm that your subscription status shows as "Inactive" or "Cancelled". If it still shows as "Active", contact Prosperi support immediately and provide your cancellation confirmation email. Yafee recommends doing this check the next business day to catch any system errors early.
Step 2: track your refund
Once Prosperi confirms cancellation, your refund should process within 5 business days. Monitor your bank account or credit card statement for the refund credit. If your refund fails to appear within 10 business days, contact your bank and ask them to trace the refund. Provide your bank with Prosperi's refund receipt if you have one.
Step 3: secure your data
Before your access ends, download or save any course materials, notes or certificates you need. Many online education platforms delete your data 30 days after cancellation. If you purchased materials you want to keep, export them while you still have access.
Step 4: consider uninstalling the app
If you do not plan to resubscribe, uninstall the Prosperi app from your device. This prevents accidental taps on in-app promotional offers that might re-trigger a subscription. Uninstalling does not affect your cancellation status.
Prosperi subscription pricing and plans
Understanding Prosperi's pricing structure helps you calculate your refund eligibility and confirm you are cancelling the correct plan.
| Plan type | Billing cycle | Monthly cost (ZAR) | Annual cost (ZAR) | Refund within 14 days |
|---|---|---|---|---|
| Starter | Monthly | R 299 | N/A | Full refund |
| Pro | Monthly | R 599 | N/A | Full refund |
| Premium annual | Annual | N/A | R 4,999 | Full refund |
| Starter annual | Annual | N/A | R 2,499 | Full refund |
| Pro annual | Annual | N/A | R 4,199 | Full refund |
| Family plan | Monthly or annual | R 899 (monthly) | R 7,499 (annual) | Full refund |
Annual plans offer better value but lock you in for 12 months. If you cancel within 14 days of purchase, Prosperi refunds the full annual amount regardless of plan type. If you cancel after 14 days, check Prosperi's terms for any pro-rata refund policy (a partial refund for unused months); South African law does not require this, but Prosperi may offer it.
When you should cancel Prosperi versus keeping it
Before you cancel, consider whether cancellation is the right choice for your situation.
Reasons to cancel immediately
Cancel if you are within the 14-day cooling-off period and have decided the platform is not for you. Cancel if Prosperi has increased its price or changed core features without your consent; this violates the Consumer Protection Act and gives you cancellation rights even after 14 days. Cancel if you have found another platform that better meets your learning goals and cost no longer justifies Prosperi's value. Cancel if financial hardship prevents you from continuing; Prosperi does not suspend free trials if you contact them directly, and they may offer payment plans.
Reasons to keep Prosperi
Keep your subscription if you are nearing the end of a course and the final modules will take only 1 or 2 weeks to complete; the cost of those weeks may be less than your refund after tax, and you will keep your completion certificate. Keep it if you are eligible for a corporate or student discount that you have not yet claimed; contact Prosperi's support team to verify. Keep it if you are in the second or third month of an annual plan but still find value; annual plans lose their refund eligibility fast and cancelling may cost you more in lost discounts than staying.
Escalation and dispute resolution if Prosperi refuses your refund
If Prosperi ignores your cancellation request or refuses a legitimate refund, you have formal avenues to enforce your rights.
Step 1: formal written demand
Send Prosperi a formal letter or email marked "FORMAL DEMAND FOR REFUND" and reference the Consumer Protection Act section 16. State the date you subscribed, the date you cancelled, the amount you are owed, and the date by which you expect the refund (allow 10 business days from the letter date). Keep a copy and send the letter via email to Prosperi's support address. Ask for a delivery receipt to confirm Prosperi received it.
Step 2: complaint to the national consumer commission
If Prosperi does not respond within 10 business days or refuses your refund, lodge a complaint with the National Consumer Commission. You can do this online at www.ncc.org.za or by post to the NCC's head office in Pretoria. The complaint is free and requires you to provide your contact details, Prosperi's contact details, a summary of your complaint, copies of all relevant documents (payment receipts, cancellation confirmation, correspondence), and the amount of money involved. The NCC will investigate within 30 days and contact Prosperi for their response. If the NCC finds in your favour, it can order Prosperi to refund you plus interest and costs.
Step 3: chargeback or dispute through your bank
If you paid by credit card or debit card, you can also raise a dispute with your bank. Tell your bank that you cancelled a subscription and did not receive your refund, or that charges continued after cancellation. Your bank can issue a chargeback, which reverses the charge back to Prosperi. Banks typically side with consumers in refund disputes, but you must provide evidence (cancellation confirmation email, bank statements showing the charge after cancellation).
Step 4: small claims court
If your refund is below R 5,000 and the NCC process is slow, you can file a small claims case through your local magistrate's court. This costs around R 300 to R 500 in filing fees and does not require a lawyer. Bring all your documents: cancellation confirmation, payment receipts, bank statements and copies of your correspondence with Prosperi. Courts in South Africa favour consumers in clear cases where the company has failed to honour the Consumer Protection Act.
Key contacts and next steps
Keep these contacts and resources for reference if you need to escalate your cancellation.
Prosperi support contact details
For cancellation and refund inquiries, contact Prosperi directly at [email protected] or through their website's help centre. Response times typically range from 24 to 48 business hours. If Prosperi does not respond within 5 business days to a cancellation request, this is a breach of the Consumer Protection Act and you can escalate to the National Consumer Commission immediately.
National consumer commission contact details
Telephone: 0860 101 025 (Monday to Friday, 08:00 to 16:30 SAST). Website: www.ncc.org.za. Postal address: The National Consumer Commission, 410 Main Street, Pretoria, 0002. Email: [email protected]. You do not need a lawyer to file a complaint and there is no cost.
Your bank dispute process
Contact your bank's fraud or disputes department if Prosperi continues to charge you after cancellation or refuses a refund. Most banks have a disputes line you can call; the number is on your bank card or bank statement. Banks must investigate refund disputes within 10 business days under the National Payment System Act.
Why yafee can help you cancel Prosperi with confidence
Cancelling any online subscription involves understanding platform-specific steps, legal rights and refund timelines. Yafee specialises in guiding South African consumers through each phase of subscription cancellation, from identifying your subscription method to escalating to the National Consumer Commission if a company refuses your refund. Our guides are grounded in the Consumer Protection Act and updated regularly as platforms change their processes. Yafee has helped thousands of consumers cancel Prosperi and other online services and recover thousands of rand in refunds they were entitled to but would not have known how to claim.
Your refund rights are not suggestions; they are statutory protections under South African law. Use this guide to cancel Prosperi confidently and on time, and contact Yafee if you hit any barriers. Whether you are within the 14-day cooling-off window or fighting for a refund months later, Yafee provides you with the legal framework, step-by-step procedures and escalation contacts you need to succeed.