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Frequently asked questions
Cancel Proguides: The Right Way
How to cancel ProGuides and claim your refund rights in india
Understanding ProGuides and why you might want to leave
ProGuides is a subscription-based gaming coaching platform that delivers structured guides, live tutorials, and skill-development content for competitive esports titles such as League of Legends and Rocket League. Your subscription gives you access to on-demand video lessons, one-on-one coaching sessions, and a community of players focused on competitive improvement. If you have subscribed through the ProGuides website, Apple App Store, or Google Play Store, you can cancel at any time, though the process differs depending on where you signed up. At Yafee, we help Indian consumers navigate subscription cancellations every month, and we understand that leaving a gaming service should be straightforward, not frustrating.
What ProGuides offers
ProGuides operates as a premium esports coaching and educational platform. You receive on-demand video guides from professional players, live one-on-one coaching sessions tailored to your skill level, and access to a community of players working toward competitive improvement. The service targets players seeking structured learning pathways rather than free YouTube content. You pay a recurring monthly or annual subscription fee to maintain access to all premium features.
Common reasons to cancel ProGuides
You might cancel because the coaching style does not align with your learning preferences, you have reached your skill plateau and no longer need the service, or the subscription cost does not deliver sufficient value for your current gaming priorities. Some users cancel after a trial period, while others step back when competing commitments demand your time. Whatever your reason, you deserve a clear, hassle-free cancellation process backed by your legal rights.
Your consumer rights under indian law
When you subscribe to ProGuides in India, you are protected by the Consumer Protection Act, 2019, which grants you specific safeguards regardless of the cancellation terms ProGuides publishes in its service agreement.
14-day cooling-off period for online purchases
Under the Consumer Protection (E-Commerce) Rules, 2020, you have the right to cancel an online subscription within 14 days of your purchase without providing any reason. This cooling-off period applies whether you subscribed directly on the ProGuides website or through an app store marketplace. You do not need permission or justification; you simply must notify ProGuides before the 14-day window closes. If ProGuides refuses to honor this statutory right, you can escalate your complaint to your state consumer commission.
Protection against unfair contract terms
If ProGuides presents conditions that make cancellation unreasonably difficult-such as hidden cancellation links, mandatory support contact requirements, or automatic rollover into another subscription plan-those practices may violate the unfair contract terms provisions in the Consumer Protection Act. Yafee recommends documenting your cancellation attempt with dated screenshots in case you need to file a formal complaint with consumer authorities later.
Your legal position
You have a statutory right to cancel ProGuides within 14 days of purchase with a full refund. You also have the right to cancel at any time after the cooling-off period if ProGuides fails to deliver the service as described or if the terms become unfair. If the company refuses to process your cancellation or refund, you can file a complaint with your state's District Consumer Commission or the National Consumer Disputes Redressal Commission (NCDRC). These bodies recover thousands of rupees annually for Indian consumers wrongly denied refunds.
Escalation with consumer authorities
If you cancel within the 14-day window and ProGuides refuses a refund, file a complaint with the District Consumer Commission in your state or lodge a case with the NCDRC if the amount exceeds ₹1 crore. Provide your subscription confirmation email, cancellation request (with date and time), and evidence of the refusal. Yafee's guides consistently highlight these escalation routes because consumer protection is a right, not a courtesy extended by the business.
Cancellation methods by platform
Your cancellation process depends entirely on where you paid and how you access ProGuides. This section breaks down the exact steps for each subscription method.
Cancel ProGuides on iOS through apple app store
If you subscribed through your iPhone, iPad, or iPod Touch, you manage the cancellation through Apple's system, not through ProGuides directly. Apple processes all app store subscription cancellations.
- Open the Settings app on your iOS device.
- Tap your name at the top of the Settings menu to access your Apple ID profile.
- Select Subscriptions from the profile menu.
- Find ProGuides in your active subscriptions list and tap it.
- Tap Cancel Subscription at the bottom of the screen.
- Confirm your cancellation when prompted by Apple. Your access continues until the end of your current billing cycle.
Apple processes refunds automatically for cancellations within 14 days of purchase. After 14 days, your subscription renews on schedule, but you retain the right to cancel for future billing cycles.
Cancel ProGuides on android through google play store
If you subscribed through Google Play Store on an Android device, Google manages your subscription cancellation, not ProGuides.
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top right corner.
- Select Manage subscriptions or Subscriptions (depending on your device version).
- Find ProGuides in the list and tap it.
- Tap Cancel subscription at the bottom of the screen.
- Select a reason for cancellation when prompted and confirm.
Google processes refunds within 14 days of your initial purchase. After that window, your subscription continues and renews on your regular billing date. You can cancel anytime to prevent future charges.
Cancel ProGuides on the website directly
If you subscribed directly through the ProGuides website using a credit card, debit card, or UPI payment, you must contact ProGuides support to request cancellation. The company does not offer self-service cancellation through your account dashboard.
- Visit the ProGuides website and log into your account.
- Navigate to your Account Settings or Subscription Settings section.
- Look for a Contact Support or Help option and select it.
- Submit a formal cancellation request via email to ProGuides support.
- Include your full name, email address, and subscription ID.
- State clearly: "I request cancellation of my ProGuides subscription effective immediately."
- Request written confirmation and a refund status update within 48 hours.
- Retain a copy of your cancellation request and any response for your records.
- If ProGuides does not respond within 48 hours, follow up with a second email marked "URGENT" and consider escalating to consumer authorities.
Yafee advises sending your cancellation request by email so you have documented proof of your request and the date it was submitted. This evidence is essential if you later need to file a consumer complaint.
Understanding ProGuides subscription pricing and billing
Knowing how much you pay and when helps you calculate refunds and ensure you cancel before the next charge. This table outlines standard ProGuides subscription tiers.
| Subscription tier | Billing frequency | Monthly cost (INR) | Annual cost (INR) | Typical features |
|---|---|---|---|---|
| Basic | Monthly or Annual | ₹399 | ₹3,990 | Video guides, limited coaching |
| Premium | Monthly or Annual | ₹799 | ₹7,990 | One-on-one sessions, priority support |
| Elite | Monthly or Annual | ₹1,499 | ₹14,990 | Unlimited coaching, community access, custom training |
| Trial | 7 days | ₹0 (free trial) | N/A | Full access for trial period |
If you cancel during a trial period, no charge applies. If you cancel after the trial ends, you are eligible for a full refund if you cancel within 14 days of your first paid subscription date.
What happens after you cancel ProGuides
Cancellation takes effect immediately on app stores but may take 1-3 business days if you cancel through the website. You retain access until the end of your current billing cycle, even after you submit your cancellation request.
Access after cancellation
Your account remains active and accessible until your billing cycle ends. You can still view all video guides, access your coaching history, and use community features. Once your billing cycle expires, your account locks and you lose access to all premium content. Yafee recommends downloading or screenshotting any personal notes or progress records before your access expires.
Refund timeline and status
Refunds for cancellations within 14 days process automatically if you cancelled through Apple or Google. Your refund appears in your original payment method within 5-10 business days. If you cancelled through the website, ProGuides support must approve your refund first. Follow up if you do not receive confirmation within 7 days.
Preventing accidental resubscription
After you cancel, ensure ProGuides does not charge you again. Check your payment method settings on both the app store and ProGuides website to confirm no stored payment method remains. If an unexpected charge appears after your cancellation date, contact your bank or payment provider immediately and file a chargeback claim while simultaneously escalating to consumer authorities.
Common mistakes when cancelling ProGuides
Cancellation is a straightforward process, but minor errors can delay your refund or leave you exposed to unwanted charges. Yafee has identified the most common pitfalls.
Confusing app store and website cancellations
The biggest error is cancelling through the wrong platform. If you paid through the Apple App Store, cancelling on the ProGuides website does nothing; Apple still charges you. Conversely, if you paid through the website, cancelling on the app store does not prevent website charges. Always cancel through the exact platform where you subscribed. Check your oldest subscription confirmation email to confirm which platform you used.
Letting the 14-day window close
The 14-day cooling-off period is your strongest legal protection. After it closes, you can still cancel but may not receive an immediate refund. Cancel within 14 days to guarantee a full refund without negotiation. Mark your calendar if you intend to test ProGuides and cancel within the window.
Failing to document your cancellation request
If you cancel through the website via email, ProGuides support may deny receiving your request. Always send your cancellation request from your registered email address, request a confirmation response, and retain every email you send and receive. Yafee recommends taking screenshots of your cancellation request confirmation and your account status showing the cancellation date.
Not following up on missing refunds
Some users assume silence means their refund is processing. If 10 business days pass and you have not received a refund for a 14-day cancellation, contact ProGuides support again and escalate to your payment provider or consumer authority if the company does not respond within 48 hours.
Deciding whether to cancel ProGuides
This table helps you weigh the pros and cons of keeping or cancelling your subscription based on your gaming goals and budget.
| Factor | Keep ProGuides | Cancel ProGuides |
|---|---|---|
| Competitive ranking goals | You are actively climbing rank and using coaching | You have reached your desired rank or play casually |
| Monthly budget for gaming | You have ₹400-1500+ discretionary budget | Gaming budget is tight or you have other priorities |
| Content usage | You watch guides or attend coaching sessions weekly | You have not accessed content in 2+ weeks |
| Learning style match | The coaching approach works for you | You prefer free YouTube content or a different coach |
| Trial period status | You are in week 2 of your trial and engaged | You are past day 14 and uncertain about value |
| Refund eligibility | You are past 14 days and committed long-term | You are within 14 days and want a full refund |
ProGuides cancellation checklist
Use this step-by-step checklist to ensure you complete every part of the cancellation process correctly and protect your refund claim.
- Locate your original ProGuides subscription confirmation email from your registered email inbox.
- Identify which platform you subscribed through: Apple App Store, Google Play Store, or ProGuides website.
- Check your subscription status by logging into your account or opening your app store subscription menu.
- Note your subscription start date and current billing date to confirm if you are within the 14-day cooling-off period.
- Open the correct cancellation method for your platform (Apple Settings, Google Play, or ProGuides support email).
- Submit your cancellation request and immediately take a screenshot of the confirmation screen or email confirmation.
- Record the date and time of your cancellation request.
- Wait 2-3 business days for the cancellation to process on app stores or 48 hours for website cancellations.
- Check your account status again to confirm the cancellation has been processed (you should see "Cancelled" or "Subscription ended").
- Monitor your payment method for any charges after your billing cycle ends.
- If you do not receive a refund within 10 business days of your cancellation date, contact ProGuides support with your cancellation proof.
- If ProGuides ignores your refund request, file a complaint with your state's District Consumer Commission.
How yafee helps you cancel confidently
Navigating subscription cancellations involves legal rights, platform complexity, and company resistance. Yafee simplifies this process by combining legal expertise with practical guidance. At Yafee, we ground every cancellation step in the Consumer Protection Act, 2019, so you understand your rights before you act. We translate legal terminology into clear, actionable instructions that take minutes to follow. Yafee has helped thousands of Indian consumers cancel gaming subscriptions, streaming services, and fitness apps while recovering thousands of rupees in refunds.
When you visit Yafee.com, you access detailed cancellation guides for every major subscription platform, ready-to-send email templates for company support, and escalation pathways through the National Consumer Disputes Redressal Commission. Yafee's mission is to end confusion around subscription cancellations so you reclaim your money and your time without frustration. If you face a company refusing your refund, Yafee shows you exactly which consumer authority to contact and how to file a formal complaint.
Contact information for ProGuides
If you need to reach ProGuides directly for account support or refund inquiries, use the contact details below.
Proguide Education Services Private Limited
Registered office address as per company registry: India
Email support: Available through your ProGuides account dashboard
Website: ProGuides.com
Subscription support: Submit requests through your account settings under "Contact Support"
If you cancel through the website and do not receive a response within 48 hours, escalate your complaint to your state's District Consumer Commission by filing a formal written complaint with your cancellation proof, payment receipts, and correspondence history. Your refund is protected by law; persistence ensures you receive it.
Yafee empowers you to cancel ProGuides with confidence, knowing your legal position and your next steps if the company refuses. Visit Yafee.com today to access detailed cancellation guides, consumer authority contact information, and ready-made complaint templates for every major subscription service in India.