How to cancel Infotracer and stop recurring charges before they pile up

What is Infotracer and why cancellation matters

Infotracer is a US-based people-search platform that aggregates publicly available records into searchable reports. You access contact history, address snapshots, public records, and limited background information through either one-time purchases or recurring monthly subscriptions. The service attracts users seeking quick identity verification or casual background checks rather than comprehensive investigations. What drives most cancellations, however, is the aggressive trial-to-subscription conversion model: Infotracer lures you in with a discounted trial offer (often $1 to $4.99), then automatically charges your payment method a recurring monthly fee of $19.95 to $24.95 unless you cancel before the trial window closes.

A single forgotten Infotracer subscription costs you $240 to $300 annually. If you use a credit card with limited oversight, recurring charges can accumulate without notice. According to Yafee's research into SaaS cancellation patterns, people-search services generate some of the highest complaint volumes around surprise billing and difficult cancellation processes. Taking action now prevents months of unwanted charges and eliminates the stress of disputing transactions later.

How infotracer's trial-to-subscription conversion works

Infotracer's business model relies on trial-to-paid conversion, which is lawful but requires transparent disclosures under the Restore Online Shoppers Confidence Act (ROSCA), a federal regulation enforced by the Federal Trade Commission. When you sign up, you agree to a trial period at a promotional price. Upon expiration, Infotracer automatically charges your card a recurring fee unless you affirmatively cancel. The terms appear in Infotracer's sign-up flow, but many users report that confirmation emails lack clarity about the exact cancellation deadline or the precise amount they will be charged. Some users also report broken cancellation links or forms that fail to process, creating friction that delays cancellation.

Why you should cancel immediately

If you no longer use Infotracer or entered the trial out of curiosity, canceling within 48 hours of signup gives you the strongest position for a refund and prevents the first recurring charge. Yafee recommends canceling before your trial window closes, not after, because disputing charges after they post requires additional steps (chargeback requests or credit card disputes) and involves your financial institution, not Infotracer. Immediate cancellation also generates timestamped proof that you acted in good faith, which matters if you later dispute the charge.

Infotracer pricing and plan details

Understanding Infotracer's cost structure helps you calculate your annual exposure and decide whether to cancel or retain access.

Why trial conversion deadlines are frequently missed

Infotracer does not hide the trial-to-paid conversion in its terms of service, but the signup flow emphasizes the promotional price over the monthly charge that follows. Your confirmation email may list the cancellation deadline in small text or bury it below promotional language. Yafee's analysis of consumer complaints reveals that some users do not receive confirmation emails at all, making the cancellation deadline invisible until the first charge posts. Furthermore, Infotracer's cancellation interface (typically accessed via account settings) may redirect you to a broken page or a form that processes slowly, adding days of uncertainty. Protecting yourself means saving a screenshot of your confirmation email immediately, noting the exact trial end date, and setting a calendar reminder three days before that date to cancel.

Your legal position and consumer rights

Federal law grants you specific protections when canceling recurring billing services, and understanding these rights strengthens your position if Infotracer resists cancellation or charges after you cancel.

Your protection under the restore online shoppers confidence act

The Restore Online Shoppers Confidence Act (ROSCA) is a federal statute enforced by the Federal Trade Commission that mandates clear, conspicuous disclosure of all material terms of a negative-option transaction (a recurring billing offer) before you authorize the charge. Material terms include the cancellation deadline, the amount of the recurring charge, the billing frequency, and the cancellation mechanism. ROSCA also requires that you give express informed consent to the negative-option transaction and that the company honor cancellation requests within a reasonable timeframe (typically 14 days).

In practice, this means Infotracer must provide you with a simple cancellation mechanism that is at least as easy to use as the signup process. If Infotracer makes cancellation deliberately difficult, fails to process your cancellation request, or continues charging after you cancel, you have grounds to file a complaint with the Federal Trade Commission and demand a refund under ROSCA.

State-level consumer protections and billing practices

Most US states enforce their own Automatic Renewal Laws, which mirror ROSCA but may provide additional consumer protections. California's Automatic Renewal Law (Civil Code Section 17602), for example, requires that companies process cancellation requests within one business day and prohibit negative-option terms that are not "clear and conspicuous." New York's General Business Law Section 527 similarly mandates that cancellation be simple and that confirmation of cancellation be sent promptly. If you reside in a state with strict automatic renewal laws, Infotracer must comply with those state requirements in addition to ROSCA, giving you multiple avenues for enforcement if the company fails to honor your cancellation.

Methods to cancel Infotracer

You have multiple cancellation routes, each with different success rates and timing considerations.

Cancel Infotracer online via your account (primary method)

Online cancellation is your first choice because it generates instant timestamped proof and requires no phone hold times.

1. Open your web browser and navigate to Infotracer's login page (typically infotracer.com/login or similar)
   • If you use a phone, ensure you use the full web version, not the mobile app, to access account settings
2. Sign in using the email address and password associated with your trial or subscription
   • If you forget your password, click the "Forgot password" link and reset it using your email
3. Locate the "Account settings," "Subscription," or "Billing" section (usually found in the top-right menu or sidebar)
   • Look for links labeled "Manage subscription," "Cancel membership," or "Billing details"
4. Click the cancellation option and review the confirmation message
   • Infotracer may display a retention offer (a discount or free trial extension); you may accept or decline
   • Do not accept a discount offer unless you genuinely intend to use the service; accepting extends your obligation
5. Confirm your cancellation request by clicking "Cancel subscription" or a similar button
   • A confirmation page should appear stating your subscription has been canceled effective immediately or at the end of your billing cycle
6. Screenshot the confirmation message and email it to yourself for your records
   • Save the full URL of the confirmation page as well
   • If no confirmation page appears, take a screenshot of the account settings page showing "No active subscription" or "Canceled"

Yafee recommends completing this process within 24 hours of deciding to cancel, not on the day your trial ends. Internet platforms are prone to traffic delays and server errors during peak times, so canceling early protects you against technical failures that could push your request past the deadline.

Cancel Infotracer by phone

Phone cancellation is an alternative if the online method fails or if you need immediate confirmation from a representative.

1. Locate Infotracer's customer service phone number
   • Check your confirmation email, the Infotracer website footer, or your billing statement for the phone number
   • Typical customer service lines are 800-numbers or 855-numbers
2. Call the number during business hours (typically Monday to Friday, 9 a.m. to 5 p.m. EST)
   • Be prepared for hold times of 5 to 15 minutes, especially near the end of the month
3. When a representative answers, provide your full name, email address, and the phone number or card ending in [last four digits] associated with your account
   • Have this information ready before you call to speed up verification
4. Clearly state: "I want to cancel my Infotracer subscription effective immediately"
   • Do not say "I'd like to pause" or "I might come back later"; use the word "cancel" to avoid ambiguity
5. Listen for the representative to confirm your cancellation and provide a cancellation reference number
   • Write down the reference number and the date and time of the call
6. Request that the representative email you a written cancellation confirmation
   • Ensure the email arrives in your inbox within one business day; if it does not, call again and escalate to a supervisor

Cancel via email if online and phone methods fail

If Infotracer's website cancellation form is broken or the phone line is unavailable, email is your fallback option.

1. Identify Infotracer's support or billing email address
   • Check the website footer, your confirmation email, or the "Contact us" page
   • Use a generic address like [email protected] or [email protected] if no specific cancellation email is listed
2. Draft a cancellation email with the following details:
   • Subject line: "Cancellation Request - [Your Full Name] - [Email Address Associated with Account]"
   • Body: "I am writing to request immediate cancellation of my Infotracer subscription. My account email is [your email]. Please confirm cancellation within 24 hours and provide a cancellation reference number."
3. Send the email using a personal email account (not a work account, which may filter messages into spam)
   • Do not include sensitive information such as credit card numbers or passwords
4. Allow up to 48 hours for Infotracer to respond with a written confirmation
   • If Infotracer does not respond within 48 hours, proceed to the chargeback method (see "Refund and dispute section)

Common cancellation mistakes and how to avoid them

You are not alone if Infotracer's cancellation process felt confusing or time-consuming; many users encounter friction. Knowing the pitfalls ahead lets you navigate successfully.

Mistake 1: accepting a retention offer instead of canceling outright

When you click "Cancel," Infotracer often displays a retention screen offering a discount (e.g., "50% off for three months") or a free month. Many users accept out of habit or indecision. In law and in practice, accepting a retention offer constitutes a new agreement to the recurring billing terms, restarting your trial period and committing you to future charges. Yafee advises that you decline all retention offers unless you have genuinely reconsidered and plan to use the service actively. If you accept by mistake, immediately cancel again without accepting a second offer.

Mistake 2: canceling on the day your trial ends

If your trial ends on a Friday and you attempt to cancel Friday afternoon, server delays or processing timeouts may push your cancellation request into the following Monday, after your billing date. Consequently, Infotracer will charge your card for the first month of subscription. Canceling three to five days before your trial end date eliminates this timing risk and gives Infotracer ample time to process your request before the charge posts.

Mistake 3: failing to save proof of cancellation

If Infotracer charges you after you cancel and you cannot produce timestamped evidence (a screenshot, a confirmation number, or a confirmation email), disputing the charge becomes harder. Yafee's records show that credit card issuers are significantly more likely to side with you in a chargeback dispute if you provide documentation of your cancellation attempt. Save screenshots immediately, not days later when memory fades.

Mistake 4: canceling via chat without written confirmation

Infotracer's website may offer a chat feature for customer support. Chat conversations are real-time but ephemeral; Infotracer may not retain them in your account history. If you request cancellation via chat, always ask the chat representative to email you a formal confirmation. Do not rely solely on the chat transcript to prove cancellation in a later dispute.

Refunds and chargeback procedures

If Infotracer charges your card after you cancel or without your authorization, you have two paths: requesting a refund directly from Infotracer or initiating a chargeback through your credit card issuer.

Request a refund directly from Infotracer

1. Log into your Infotracer account (if you can still access it) and navigate to your billing or transaction history
   • Identify the charge you believe is incorrect
   • Note the transaction date, amount, and transaction ID
2. Email Infotracer's billing department with your refund request
   • Subject: "Refund Request - Unauthorized Charge on [Transaction Date]"
   • Include your transaction ID, the charge amount, and a brief explanation: "I canceled my subscription on [cancellation date] and should not have been charged on [billing date]. Please refund this charge."
3. Allow five to seven business days for Infotracer to respond
   • Infotracer is not legally required to process refunds beyond its stated refund policy (which may be 30 days from purchase for trial charges)
   • If Infotracer refuses or does not respond, proceed to the chargeback method

Initiate a chargeback through your credit card issuer

A chargeback is a formal dispute mechanism managed by your credit card company, not Infotracer. The Federal Trade Commission recommends chargebacks as the primary remedy for unauthorized or wrongly billed charges from recurring billing services.

1. Contact your credit card issuer (the bank or financial institution that issued your card)
   • Call the customer service number on the back of your card or visit your online account portal
   • Inform the representative that you want to dispute a charge: "I want to initiate a chargeback for a charge from Infotracer dated [date] in the amount of $[amount]."
2. Explain the reason for the chargeback
   • Choose from: "Unauthorized charge," "Canceled subscription that was not honored," or "Service not rendered as promised"
   • Provide your cancellation proof (screenshot, confirmation number, or confirmation email)
3. Submit any supporting documentation
   • Your cancellation confirmation email
   • Screenshots of your cancellation request
   • Your account login credentials (if safe to share with your bank) showing the subscription as canceled
   • Copies of any correspondence with Infotracer regarding the charge
4. Allow 30 to 60 days for your card issuer to investigate the chargeback
   • Your credit card company will contact Infotracer for proof that you authorized the charge
   • Infotracer will be asked to provide your authorization and evidence that you did not cancel
   • If Infotracer cannot prove authorization or that you did not cancel, the charge is reversed and the funds are returned to your account

After cancellation: next steps and account access

Canceling your subscription does not instantly delete your account or personal information stored with Infotracer. Understanding what happens post-cancellation ensures you are not caught by surprise.

Your account access after cancellation

In most cases, Infotracer immediately revokes your ability to perform new searches or download reports once you cancel. You retain access to your account login for a limited time (often 30 days) to download any past reports you generated or to update your email address. After this grace period, Infotracer may delete your account data or restrict access. If you need to download or export past reports, do so within the first week after cancellation.

Monitoring your card statements and setting alerts

After cancellation, continue monitoring your credit card statements for 60 to 90 days to ensure Infotracer does not charge you again. Set up a free transaction alert with your card issuer to notify you if any charge from Infotracer appears. Yafee's research shows that a small percentage of canceled subscriptions re-bill due to system errors or attempts by the service to re-enroll users without consent. Early detection lets you dispute the charge within your card issuer's dispute window (typically 60 days), maximizing your chances of a refund.

Removing Infotracer from your payment methods

If Infotracer has stored your credit card or payment method in your account, log in (if still possible) and delete the payment method. This prevents accidental re-enrollment if you click a link in a future email that appears to be from Infotracer but is actually a phishing attempt. Furthermore, if you receive unsolicited emails claiming to be from Infotracer weeks after cancellation, do not click any links; instead, forward the email to the Federal Trade Commission at [email protected] for investigation.

Comparing cancellation outcomes: retention versus clean break

Your choice to cancel versus retain a subscription depends on your actual use case and budget tolerance.

Escalation: filing a complaint with the federal trade commission

If Infotracer refuses to cancel your subscription, charges you after cancellation, or ignores your refund request, you can escalate to the Federal Trade Commission, the federal agency responsible for enforcing ROSCA and consumer protection laws.

How to file a complaint with the FTC

1. Visit the Federal Trade Commission's complaint portal at reportfraud.ftc.gov (or ftc.gov/complaint)
   • You may file anonymously or provide your name; the FTC keeps your identity confidential if you request it
2. Select "Negative Option/Subscription" as the complaint category
   • Fill in Infotracer's company name, website, and the date of the unwanted charge
   • Describe what happened: "I canceled my trial subscription on [date], but Infotracer charged my card on [date]. I have requested a refund but received no response."
3. Attach copies of your proof
   • Cancellation confirmation, screenshots, email correspondence, and your credit card statement
4. Submit the complaint
   • The FTC will log your complaint and may contact Infotracer as part of a larger investigation if multiple complaints are filed
   • Do not expect an immediate response or refund; the FTC's role is enforcement, not restitution
   • If your state's attorney general has a consumer protection division, you may also file a complaint there for additional leverage

Conclusion and next steps

Canceling Infotracer requires you to act decisively within your trial window, save proof of your request, and monitor your card statement afterward. Federal law (ROSCA) is on your side: Infotracer must honor cancellation requests and process them within a reasonable timeframe. If the company fails, your credit card issuer or the Federal Trade Commission can force a refund.

Yafee has helped thousands of consumers cancel unwanted subscriptions and recover overcharged fees by arming themselves with this framework: understand the legal basis for your right to cancel, choose your cancellation method, execute it early, and document everything. Visit Yafee.com to access additional guides on canceling other SaaS services, template emails for disputing charges, and a checklist to track your cancellation attempts. Taking these steps now prevents months of frustration and protects your financial security.

Address for Infotracer cancellation correspondence

Infotracer Customer Service
For mailed cancellation requests (if email and phone are unavailable):
Check your Infotracer account or confirmation email for the company's mailing address, which is typically located in the terms of service or privacy policy. If no address is listed, send your written cancellation request to the registered agent listed with the Secretary of State in the state where Infotracer is incorporated (usually available on the state's business registry website).