How to cancel Infotracer in the UAE: your complete legal guide and step-by-step process

Why you might cancel Infotracer and what the service does

Understanding Infotracer and its functionality

Infotracer is an online background-check and public-records platform that delivers people searches, property information, and access to publicly available data on individuals and businesses. The service operates as either a subscription with recurring access or a single-report model, allowing you to run instant lookups through Infotracer's website and connected applications.

Most users-including employers, private investigators, property managers, and individuals verifying public records-use Infotracer for screening, basic research, and record verification rather than comprehensive investigative reports. The service delivers what is publicly available; it does not guarantee exhaustive or exclusive data coverage.

Common reasons for cancellation

You may decide to cancel Infotracer for several practical reasons. Perhaps you completed a one-time screening and no longer need recurring access. You might have discovered overlapping services or found that the reports did not meet your expectations. Unexpected charges upon trial conversion are another common trigger, or you may simply wish to reduce subscription costs and consolidate your tools. Whatever your reason, Yafee is here to guide you through the cancellation process with clarity and confidence.

Your consumer rights under UAE law

Legal protections for digital service cancellations

The UAE Consumer Protection Law (Law No. 24 of 2006) protects your rights when cancelling digital services and subscriptions. Under this framework, you have the right to cancel within 14 days of purchase if you are exercising a right of withdrawal for distance contracts-which includes online services like Infotracer.

Consequently, if Infotracer charges you without authorization, fails to deliver the service as promised, or breaches its contractual obligations, you retain the right to demand a refund or escalate your complaint to the Department of Consumer Protection under the Ministry of Economy in your emirate. Furthermore, you must document all communication and keep proof of payment and cancellation requests for evidence.

Your legal position

Under UAE Consumer Protection Law, you may: Cancel within 14 days of purchase for distance contracts (online services); demand a refund for unauthorized charges or undelivered services; lodge a formal complaint with your local Department of Consumer Protection if the company refuses cancellation; and recover fees for misleading billing practices.

Escalation with the department of consumer protection

If Infotracer refuses to cancel your subscription or process a legitimate refund claim, you can file a formal complaint with your local Department of Consumer Protection. In accordance with UAE law, the framework empowers you to recover fees for unauthorized charges, undelivered services, or misleading billing practices. Keep screenshots, email confirmations, transaction records, and dated payment evidence as your supporting documentation.

Cancellation methods: choosing your fastest route

Four cancellation pathways explained

Infotracer offers four distinct cancellation pathways, each with different speed, traceability, and confirmation clarity. Yafee recommends the web account method for immediate confirmation, though phone and email work equally well if you need a recorded reference number or formal documentation trail.

How to cancel via your online account (fastest method)

Step 1: log in to your Infotracer account

Cancelling through your Infotracer account is the fastest method and gives you immediate proof of cancellation. You will have full control and a screenshot as evidence of your cancellation request.

1. Visit the Infotracer login page on infotracer.com
2. Enter your email address and password
3. Select "Sign In" and wait for two-factor authentication if enabled
4. Verify your identity through email or phone if prompted

Step 2: navigate to your subscription settings

Once logged in, navigate to the subscription management section where you control your billing and recurring access.

1. Click on your profile icon or account menu (usually top-right corner)
2. Select "My Account" or "Account Settings"
3. Find the "Manage Subscription" or "Subscription" option
4. Review your current plan and renewal date before proceeding

Step 3: initiate cancellation and confirm

The cancellation interface will ask you to confirm and may offer you retention incentives. You can proceed with cancellation or explore alternative options if unsure.

1. Click "Cancel Subscription" or "End Subscription"
2. Read any retention offers or downgrade options presented
3. Select "Confirm Cancellation" (not "Pause" or "Downgrade" unless intended)
4. Receive confirmation on screen immediately
5. Screenshot or save the confirmation page as your proof
6. Check your email for a cancellation confirmation within minutes

How to cancel via phone with customer support

Step 1: prepare your account information

Before calling, gather your account details and payment information so the representative can locate your subscription quickly.

1. Have your registered email address ready
2. Locate your account number or subscription ID
3. Note the phone number or device you used to create the account
4. Know your preferred refund method (original payment method or alternative)

Step 2: call Infotracer customer service

The Infotracer support team can process cancellations directly and provide you with a reference number for your records.

1. Call +1 800-791-1427 from your UAE phone or international line
2. Wait for the automated menu and select the option for "Account" or "Billing"
3. Speak with a representative and state your intent to cancel
4. Provide your account email and subscription details when requested
5. Confirm cancellation takes effect immediately or on your next renewal date

Step 3: document your cancellation reference

The representative will provide a cancellation reference number. Write this down and request a confirmation email immediately.

1. Record the full reference number provided by the agent
2. Note the agent's name if offered
3. Request the representative email you a confirmation
4. Ask when the cancellation takes effect (same day or next billing cycle)
5. Note the call date and time in your records

How to cancel via email or contact form

Step 1: compose your cancellation request

Sending an email creates a documented trail of your cancellation request. Include specific details so Infotracer can process your request without delay.

1. Draft an email to [email protected] with the subject "Account Cancellation Request"
2. Include your full name and registered email address
3. State your account number or subscription ID
4. Write clearly: "I request immediate cancellation of my Infotracer subscription effective today"
5. Ask for written confirmation of the cancellation date
6. Request confirmation of any refund eligibility and timeline

Step 2: send via email or contact form

Submit your cancellation request through the method most convenient for you. Email is preferred for its documented timestamp.

1. Send your email to [email protected] from your registered account email address
2. Alternatively, visit infotracer.com and locate the "Contact Us" form
3. Fill in all required fields (name, email, subject, message)
4. Paste your cancellation message into the message field
5. Submit and note the date and time of submission

Step 3: monitor for confirmation

Infotracer typically responds within 24 to 48 hours. If you do not receive confirmation, follow up with a second email referencing your original request.

1. Check your inbox and spam folder for a response
2. Allow 48 hours for a standard response
3. If no reply, send a follow-up email referencing your original submission
4. Keep copies of all correspondence

Cancellation timing and what happens to your access

When your cancellation takes effect

In accordance with Infotracer's terms, your subscription cancellation may take effect immediately or at the end of your current billing cycle. Understanding this distinction is essential to avoid unexpected charges.

Verifying cancellation in your account

After cancellation, you should verify the status in your account to ensure the process completed successfully. Log back into your account within 24 hours to confirm the change.

1. Log in to your Infotracer account
2. Navigate to "My Account" and "Manage Subscription"
3. Check that your subscription status shows "Cancelled" or "Inactive"
4. Verify there is no renewal date scheduled
5. Take a screenshot of this confirmation page

Refund eligibility and requesting money back

When Infotracer will refund your payment

Your refund eligibility depends on when you cancel, your payment history, and whether you exercised the 14-day withdrawal right. Furthermore, unused portions of your subscription may qualify for a prorated refund under UAE consumer law.

1. Within 14 days of purchase: full refund if you cancel before accessing the service
2. After 14 days: refund only if charges were unauthorized or the service was not delivered
3. Partial months: prorated refund calculated from cancellation date to next billing date
4. Recurring charges: refund of the most recent charge if cancelled within days of renewal

How to request a refund

If you qualify for a refund, contact Infotracer directly and cite your cancellation date and purchase evidence. Yafee recommends requesting refunds via email for a documented trail.

1. Send an email to [email protected] stating "Refund Request for Cancelled Subscription"
2. Include your cancellation date, account email, and original payment date
3. State the refund amount and reason (unauthorized charge, 14-day withdrawal, etc.)
4. Attach screenshots of your payment confirmation and cancellation confirmation
5. Request confirmation of your refund method and processing timeline

Refund processing timeline

Infotracer typically processes refunds within 5 to 10 business days. The refund will appear in your original payment method (credit card, debit card, or PayPal account).

• Processing time: 5-10 business days from approval
• Refund destination: your original payment method
• Bank posting: additional 3-5 business days depending on your bank
• Follow-up: if not received within 15 days, contact Infotracer again with reference number

Common cancellation mistakes to avoid

Protecting yourself from billing and access issues

Cancellation is straightforward, but small oversights can lead to unexpected charges or access disputes. Yafee recommends these safeguards to ensure a clean cancellation.

• Do not assume cancellation occurred: Many users think they cancelled when they only paused the subscription. Log back in 24 hours and verify your status shows "Cancelled," not "Paused" or "Inactive."
• Avoid cancelling by payment method only: Cancelling your credit card or payment method does not cancel the subscription; it may trigger declined-payment fees. Always cancel through Infotracer directly.
• Keep cancellation proof for 90 days: Save screenshots and emails in case you are charged again or Infotracer disputes your cancellation.
• Do not ignore renewal reminders: If you receive a renewal charge after cancellation, contact support immediately with your cancellation reference number.
• Check for hidden charges: Some users miss add-on charges or premium features activated separately. Review your final invoice line-by-line before closing your account.

What happens after cancellation

Your account and data after you cancel

Once your cancellation is confirmed, your access to reports and searches will end, though your account data may remain in Infotracer's system for a defined period. This is normal and does not constitute active service.

1. Your access to search tools and reports stops immediately or at the end of your cycle
2. Your account remains visible in your profile but marked as "Inactive" or "Cancelled"
3. Historical reports and saved searches remain accessible for 30-90 days (check Infotracer's privacy policy)
4. Infotracer retains your data in compliance with UAE data protection rules
5. You may reactivate your account later by resubscribing without creating a new profile

Monitoring for unexpected charges

After cancellation, monitor your bank statements for the next 2-3 billing cycles. Nevertheless, this vigilance ensures you catch any erroneous charges immediately.

• Check your bank or credit card statement 5-7 days after cancellation confirmation
• Verify no Infotracer charges appear after your cancellation date
• If a charge appears, contact your bank and Infotracer simultaneously with your cancellation reference
• Request a chargeback through your bank if Infotracer cannot explain the charge within 10 days

Cancellation checklist: ensure nothing is missed

Your step-by-step verification checklist

Use this checklist to confirm you have completed every step and documented your cancellation properly. Yafee recommends printing or saving this list and marking off each item as you complete it.

Comparing cancellation methods at a glance

Which cancellation method is right for you

This comparison table helps you choose the cancellation method that best matches your needs, timeline, and preference for documentation.

Escalation: what to do if Infotracer refuses to cancel

Filing a complaint with UAE consumer protection

If Infotracer refuses to cancel your subscription or process a legitimate refund, you have a formal escalation path through the Department of Consumer Protection. In accordance with UAE Consumer Protection Law, companies must honor cancellation requests and refund unauthorized charges.

1. Gather all documentation: cancellation requests, refusal emails, payment proof, and screenshots
2. Contact the Department of Consumer Protection in your emirate
3. File a formal complaint with reference numbers, dates, and amounts
4. Provide Infotracer 30 days to respond to the complaint
5. Escalate to the Ministry of Economy if the company fails to resolve the issue

Your contact information for escalation

Each emirate in the UAE operates a local Department of Consumer Protection. You can file a complaint online or in person at your local office.

• Abu Dhabi: Department of Consumer Protection, Ministry of Economy
• Dubai: Department of Consumer Protection, Municipality of Dubai
• Other emirates: Ministry of Economy regional offices
• Alternative: File a complaint online at uaeconsumer.gov.ae (if applicable in your jurisdiction)

Why choose yafee for cancellation guidance

Legal clarity and practical support

Cancelling subscriptions involves understanding both your legal rights and the operational steps required. Yafee specializes in translating consumer law into actionable guidance, ensuring you know exactly what you are entitled to and how to claim it.

Yafee has helped thousands of consumers in the UAE cancel unwanted subscriptions, recover refunds, and escalate disputes to the Department of Consumer Protection when companies refused to comply. Our approach combines legal authority with plain-language steps, so you never feel lost or uncertain.

Whether you cancel Infotracer today or later, Yafee provides the knowledge and checklists to protect your rights and your wallet. Bookmark this guide, share it with friends, and return to it whenever you need to verify your cancellation was processed correctly.

Final summary: cancellation confirmed

Cancelling Infotracer in the UAE is straightforward when you follow the legal framework and choose the right method. You have the right to cancel within 14 days of purchase, and you retain the right to demand a refund for unauthorized charges or undelivered services under UAE Consumer Protection Law. Use your online account for instant confirmation, call +1 800-791-1427 for live support, or email [email protected] for a documented trail. Verify your cancellation status within 24 hours, monitor your statements for unexpected charges, and escalate to the Department of Consumer Protection if Infotracer refuses to honour your request. Yafee is here to guide you every step of the way.