How to cancel Infotracer and protect your data in new zealand

What Infotracer is and why new zealanders are cancelling

Infotracer is a United States-based people-search platform that aggregates public records and personal data into background reports. The service compiles address histories, criminal records, property data, and social media links into instant-access reports for subscribers. While it operates primarily in the United States, New Zealand consumers can access Infotracer if they hold a valid payment method, though the company offers no localised support or New Zealand-specific features.

Many New Zealand users subscribe to Infotracer for employment background checks, rental verification, or personal research. However, subscribers frequently cancel after discovering that data may be inaccurate, outdated, or collected without their knowledge. Understanding how Infotracer operates is your first step toward cancelling responsibly and protecting your privacy.

Where Infotracer operates and data protection concerns

Infotracer is headquartered in the United States and operates under United States data protection laws, not New Zealand's Privacy Act 2020. This creates a critical gap: your personal information held by Infotracer receives less protection than it would from a New Zealand-based service. If your data appears in Infotracer's database without your consent, you have limited direct recourse under New Zealand law alone.

Many New Zealanders discover their information on Infotracer by accident and want it removed immediately. Cancelling your subscription is only the first step; you may also need to request data deletion separately. Yafee has helped thousands of consumers understand these distinctions and take action to protect their privacy rights.

Why subscribers cancel Infotracer

The most common reason New Zealand customers cancel is inaccuracy. Infotracer's database may contain outdated addresses, incorrect criminal records, or personal details obtained through unclear means. A second major reason is unwanted charges: many subscribers report that their trial automatically converted to a paid subscription without explicit consent.

Privacy concerns rank third. Once you realise your data is publicly searchable on Infotracer, you may want both your subscription cancelled and your profile removed entirely. Yafee recommends treating these as separate actions, since cancelling your account does not automatically delete your data from the platform's database.

Your consumer rights under new zealand law

New Zealand provides you with statutory protections for digital services, but understanding your exact rights is essential before you cancel.

The consumer guarantees act 1993 and digital subscriptions

New Zealand's Consumer Guarantees Act 1993 provides statutory protections for goods and services, but digital subscriptions occupy a grey area. If Infotracer delivers the service as described and you can access your account, you may not qualify for an automatic refund even within 14 days. However, if the service fails to deliver (reports are incomplete, inaccurate, or inaccessible), you have grounds to request a refund under the Act.

The key principle is supply by agreement. If Infotracer charged you without explicit authorisation, or if a trial converted to a paid subscription without clear consent, you are protected. Document everything: screenshots of the charge, email confirmations, and the exact date the transaction occurred. This evidence strengthens your position if you need to escalate your complaint.

Your legal position: what you can demand

You have the right to: request a full refund if Infotracer failed to supply the service as described; demand written explanation if you were charged for a trial-to-paid conversion without consent; request data deletion under the Privacy Act 2020 if your information was collected without proper authority; escalate your complaint to the Commerce Commission if the company refuses to cooperate.

You do not have the right to: cancel and receive a refund simply because you changed your mind about the service, provided it was accurately described at purchase; demand a refund if you subscribed knowingly and used the service as intended.

Escalation options if Infotracer refuses to refund

If Infotracer's support team declines your refund request, you have multiple recourse routes. File a complaint with the Commerce Commission (comcom.govt.nz) if you believe the company breached the Fair Trading Act 1986 by misleading marketing or unfair contract terms. Additionally, contact the Office of the Privacy Commissioner (privacy.org.nz) if your personal data was collected or used without proper consent.

Yafee recommends keeping all correspondence with Infotracer in writing. Email support rather than calling; this creates an audit trail that regulators can review. Many consumers successfully recover funds after escalating to the Commerce Commission, especially for unauthorised trial-to-paid conversions. The Commerce Commission takes unauthorised subscriptions seriously and has enforcement powers to compel refunds.

How to cancel Infotracer step by step

Cancelling Infotracer requires you to access your account and follow the company's removal process, then confirm cancellation in writing.

Step one: log in to your Infotracer account

Cancelling through your Infotracer account is the quickest and most reliable path. You control the process, receive instant confirmation, and create a clear record of the cancellation date.

1. Visit infotracer.com and select the login option.
   • Enter your registered email address.
   • Enter your password. If you cannot remember it, click "Forgot Password" and follow the reset link sent to your email.
2. Once logged in, navigate to your account settings or profile page.
   • Look for "Subscription", "Billing", or "Account Management" in the main menu.
   • If the menu is unclear, scroll to the bottom of the page for a "Support" or "Help" link.

Step two: locate the cancellation or subscription management option

Infotracer's interface places the cancellation option within your account dashboard. The exact location varies, but it is always accessible from the main account menu.

1. In your account settings, find the section labelled "Subscription", "My Plan", or "Billing".
   • Some accounts display this under "Account Preferences" or "Settings".
2. Look for a button or link that reads "Cancel Subscription", "End Membership", or "Remove Subscription".
   • If you cannot find this option, select "Contact Support" or "Help" and ask directly: "How do I cancel my subscription?".
3. Click the cancellation option and review any final prompts or warnings.
   • Infotracer may ask you to confirm your decision or explain why you are cancelling. Answer honestly if this helps (it creates a record of your intent).

Step three: confirm cancellation and save your confirmation

Once you initiate cancellation, Infotracer will display a confirmation message. This is critical evidence that you cancelled on a specific date.

1. Take a screenshot of the cancellation confirmation page.
   • Include the date, time, and confirmation number if displayed.
   • Save this as a PDF or image file for your records.
2. Check your email inbox for a cancellation confirmation message from Infotracer.
   • If no email arrives within 5 minutes, log back into your account and confirm that the cancellation was processed.
3. If you do not receive an email confirmation within one hour, contact Infotracer's support team by email to request written confirmation of your cancellation.
   • Include the screenshot and the date you attempted to cancel.

Step four: request written cancellation confirmation in writing

Even if your online cancellation was successful, Yafee advises sending a written cancellation notice to Infotracer's registered address. This creates an irrefutable record for the Privacy Commissioner or Commerce Commission if you later dispute the cancellation or charges.

1. Compose an email to Infotracer's support address (typically [email protected] or [email protected]).
   • Subject line: "Cancellation Request and Confirmation - [Your Email Address]".
   • Include: your full name, registered email address, the date you attempted to cancel online, and the confirmation number from Step Three.
   • Request written confirmation of cancellation within 48 hours.
2. If Infotracer has a postal address listed on their website, send a hard-copy letter as well.
   • Use the return-receipt option so you have proof of delivery.
   • Keep a photocopy for your records.
3. Save all responses from Infotracer in a dedicated folder.
   • These become evidence if you later need to escalate to the Commerce Commission.

Step five: request data deletion separately

Cancelling your subscription does not automatically remove your personal data from Infotracer's database. You must request data deletion as a separate action under the Privacy Act 2020.

1. Send a privacy request email to Infotracer.
   • Subject: "Privacy Request - Data Deletion - [Your Name]".
   • Body: "I request that you delete all personal information held about me on your database, including my name, address history, phone number, and any other records. Please confirm completion within 20 working days as required by the Privacy Act 2020."
2. If Infotracer refuses, escalate to the Privacy Commissioner at privacy.org.nz.
   • File a formal complaint and attach copies of your deletion request and Infotracer's refusal.

Refund timelines and payment reversal

Understanding when your money returns is essential for planning your finances.

How long a refund takes

If Infotracer approves your refund, the money does not reach your account instantly. Banks and payment processors require time to process reversals.

What to do if your refund does not arrive

If your refund does not arrive within the timeframe above, take action immediately.

1. Contact Infotracer's support team with the date of cancellation and your refund reference number.
   • Request confirmation that the refund was processed.
2. Check with your payment provider (your bank or PayPal).
   • The refund may be held pending verification or blocked by your bank's fraud system.
3. If the refund was never processed, file a chargeback claim with your bank or payment provider.
   • Most banks allow chargebacks within 120 days of the original charge.

Pricing and what you are paying for

Knowing Infotracer's cost structure helps you calculate potential refunds and understand what you authorised at purchase.

Trial conversions are the most disputed charge. If you signed up for a free trial but were charged without explicit consent to convert to paid, you have grounds for a full refund. Yafee advises saving your original sign-up confirmation email, as this proves what terms you agreed to.

After you cancel Infotracer

Cancelling Infotracer is not the end of your responsibility to protect your privacy.

Confirming your account is closed

After you receive cancellation confirmation, verify that your account is truly inaccessible.

1. Wait 24 hours after cancellation.
   • This gives Infotracer time to process the closure in their system.
2. Attempt to log in to your account.
   • If you can still access it, contact support immediately and ask why the cancellation did not take effect.
3. Check your email for recurring charges.
   • Set a calendar reminder to review your bank statements for the next two billing cycles to ensure no further charges occur.

Removing your data from other search platforms

Infotracer is not the only people-search platform operating in New Zealand. If your data appears on other sites (Whitepages, Spokeo, or local directories), you may want to submit removal requests to those platforms as well.

1. Search for your name on Google to identify which platforms host your data.
   • Results typically show the largest aggregators.
2. Visit each platform's "Remove My Information" or "Privacy" page.
   • Most provide an online form or email address for removal requests.
3. Submit removal requests in writing with a copy to your email address.
   • Keep these records in case you later need to prove you requested removal.

Monitoring your credit and identity

Since Infotracer collects and holds sensitive personal data, consider monitoring your credit report and identity for a period after cancellation.

1. Request a free credit report from Centrix or Equifax (New Zealand's credit reporting agencies).
   • Check for unauthorised accounts opened in your name.
2. Sign up for a credit monitoring service if you are concerned about identity theft.
   • Most cost NZD $10-$20 per month.
3. Report any suspicious activity to your bank immediately.
   • Banks are required to investigate fraud claims within specific timeframes under New Zealand law.

Common mistakes when cancelling Infotracer

You are not alone if you have made a mistake during cancellation; most consumers miss at least one critical step. Here are the pitfalls that delay refunds or leave your data exposed.

Forgetting to request data deletion

Many people cancel their subscription and assume their data disappears. It does not. Infotracer keeps your profile in its database indefinitely unless you explicitly request deletion. This means your address, phone number, and other details remain searchable to anyone with a subscription.

Action: Send a separate privacy request email to Infotracer asking for complete data deletion. Reference the Privacy Act 2020 and request written confirmation within 20 working days. If they refuse, escalate to the Privacy Commissioner immediately.

Cancelling by phone instead of in writing

If you cancel Infotracer by phone, you have no written record of the conversation. If a dispute arises later (for example, if Infotracer charges you again), you cannot prove you cancelled on a specific date.

Action: Always cancel in writing via email or online account cancellation, and always follow up with a written confirmation email. Phone conversations are not admissible evidence in disputes with the Commerce Commission.

Not saving confirmation screenshots

If your cancellation confirmation email goes to spam, or if Infotracer deletes their records, your only proof of cancellation is the screenshot you took during the process. Without this, you may struggle to prove you cancelled on time if you later dispute a charge.

Action: Save every confirmation screenshot as a PDF immediately after cancellation. Store these in a cloud drive (Google Drive, OneDrive) so they cannot be accidentally deleted from your device.

Ignoring post-cancellation charges

Some subscribers cancel but do not check their bank statements for the next two months. By the time they notice a recurring charge, 60 days have passed, and chargebacks become harder to prove.

Action: Set calendar reminders to check your bank statement on the day of your usual billing cycle for the next three months after cancellation. Report any unexpected charges immediately to your bank.

Not escalating when support refuses

If Infotracer's support team says "no refund available", many people accept this and move on. However, Infotracer's decision is not final; the Commerce Commission and Privacy Commissioner have authority to override it.

Action: If refused a refund you believe you are entitled to, write to support one final time, reference the Consumer Guarantees Act 1993, and state that you will escalate to the Commerce Commission if they do not respond within 10 working days. Most companies reverse course when formal escalation is mentioned.

Should you cancel Infotracer or keep your subscription

Cancellation is not the right choice for everyone. Consider these factors before you commit.

Checklist: before you cancel Infotracer

Use this checklist to ensure you do not miss any critical steps.

• Note the current date and your subscription renewal date (found in your account settings).
• Take a screenshot of your current account dashboard showing your plan type and price.
• Screenshot or save any reports you may need for future reference (they will become inaccessible after cancellation).
• Locate Infotracer's email support address (typically [email protected]).
• Search for Infotracer's postal address on their website or in your original confirmation email.
• Confirm you have your registration email address and current password.
• Create a dedicated folder on your computer or cloud drive for cancellation evidence.

Contacting Infotracer to cancel or request help

You may need to contact Infotracer directly if you cannot cancel through your account or if you require additional assistance.

Email support (recommended method)

Infotracer's support team responds to email within 24-48 hours. Send your cancellation request to the email address listed on their website, typically [email protected] or [email protected]. Include your full name, registered email address, and the date you wish to cancel.

Postal address for opt-out and cancellation requests

If Infotracer does not provide a New Zealand mailing address, use their Boston office address listed on their website or privacy policy. Send your cancellation notice via registered mail with return receipt requested. This creates proof of delivery.

Infotracer's registered address is typically listed as their Boston, MA headquarters in the United States. You can also request their opt-out address through their online support portal, which may differ from their main business address.

The bottom line: take action today

Cancelling Infotracer protects your privacy and stops unwanted charges. Whether you are concerned about data accuracy, unauthorised trial-to-paid conversions, or privacy rights, the steps above give you a clear path forward. You are protected by the Consumer Guarantees Act 1993 and the Privacy Act 2020; use these laws to your advantage.

If Infotracer refuses to refund or delete your data, escalate to the Commerce Commission (comcom.govt.nz) or the Privacy Commissioner (privacy.org.nz). These agencies take consumer complaints seriously and have enforcement power to compel action.

Yafee has helped thousands of New Zealand consumers cancel unwanted subscriptions, recover unauthorised charges, and protect their personal data. Your cancellation creates a documented record that protects you legally. Store all emails, screenshots, and written confirmations. Take action within 14 days if you believe you are entitled to a refund, and do not accept a refusal from customer support; escalate it immediately.