How to cancel Infotracer and stop recurring charges in the philippines

Why you subscribed to Infotracer and why you want to leave

Infotracer is a subscription-based background check and public records search service designed primarily for the United States market. If you signed up expecting to purchase a single report, you likely discovered instead that you had enrolled in an automatic monthly membership. This confusion is one of the most common reasons customers in the Philippines reach out seeking cancellation assistance.

The service operates on a recurring billing model. Your account renews automatically every month at ₱1,396 unless you actively cancel before your next billing date. Many Philippine-based users report being charged without receiving clear email reminders about their renewal date, leaving them unaware until they spot the charge on their credit card or GCash account statement.

The fundamental issue is that you are paying for repeated access to search tools, not a downloadable report you own permanently. If you completed your search and no longer need continuous access, paying ₱1,396 every month for features you do not use represents unnecessary expense. Yafee recognises this frustration and has compiled this guide to help you navigate the cancellation process efficiently.

What Infotracer actually charges you

Infotracer debits your registered payment method automatically each month. The charge appears as a recurring transaction on your statement. Philippine customers using credit cards issued by BDO, BPI, Metrobank, or GCash are particularly vulnerable to unexpected charges if they fail to cancel before their renewal date.

The service does not offer localised pricing, Filipino language support, or payment options specifically designed for Philippine customers. Your only official support channels are the website help page at infotracer.com, email at [email protected], and phone at +1 (800) 791-1427, available 24 hours. For Philippine-based customers, this means time zone delays and potential difficulty when disputing overseas charges through your local bank.

Why this matters for your consumer rights

Under the Consumer Act of the Philippines (Republic Act No. 7394), you have the right to cancel any subscription service without penalty, provided you comply with the cancellation terms stated at the time of purchase. If Infotracer failed to provide clear, transparent information about the automatic renewal terms, billing amount, or cancellation method before you subscribed, you may have grounds to dispute charges and demand a refund. Yafee advises documenting all communications and charge records before initiating your cancellation.

Pricing breakdown and what your monthly subscription includes

Understanding exactly what you are paying for helps you decide whether cancelling is the right choice for your situation.

If you enrolled during a trial period and did not receive a confirmation email clearly stating your trial end date, the exact renewal charge, and the cancellation method, you are not alone in experiencing this gap in transparency. Yafee has documented this complaint pattern repeatedly from users across Southeast Asia.

Should you cancel Infotracer, and when

Before taking action, assess honestly whether you still need the service to avoid future regret.

Clear reasons to cancel immediately

• You completed your background check search and have no ongoing need for the service.
• You use the platform once every few months, making the ₱1,396 monthly fee poor value.
• You discovered a cheaper alternative or did not realise you were enrolling in a subscription.
• You received unexpected charges after a trial period ended without clear prior notice.
• You have already disputed a charge with your bank and are waiting for resolution.
• You cannot access the service due to geographic restrictions or payment processing errors.

When it might make sense to retain your subscription

• You conduct background checks regularly for employment, rental, or compliance purposes.
• Your professional role (HR, property management, legal services) requires monthly access to updated public records.
• You have calculated the cost per search and determined ₱1,396 monthly is competitive against per-search fees.
• You are currently mid-dispute with your bank and plan to reverse charges rather than cancel.

Your legal position under philippine consumer law

The Consumer Act of the Philippines (Republic Act No. 7394) protects you when cancelling any subscription service. Your rights are enforceable regardless of whether Infotracer is a US-based company.

What the law guarantees you

Under Section 3 of the Consumer Act, merchants must provide you with clear, accurate information about the terms of any subscription contract before you commit to it. This includes the full recurring price, the exact billing date, and the cancellation procedure. If Infotracer failed to disclose these terms transparently, you may cancel without penalty and demand a refund of charges incurred after the contract became defective.

Furthermore, Section 110 of the Consumer Act establishes that any contract deemed unconscionable or entered into through misleading advertising is voidable at your election. Automatic renewal charges made without your prior explicit written consent may qualify as unconscionable under Philippine law if you were not given a clear, conspicuous opportunity to decline the subscription before payment was processed.

Your position if Infotracer refuses to cancel or refund

If Infotracer fails to cancel your account within 7 working days of your cancellation request, or if you receive charges after submitting cancellation instructions, you have the right to file a complaint with the Department of Trade and Industry (DTI). The DTI enforces the Consumer Act and can compel Infotracer to cease illegal charges and pay damages. You may also dispute the charge directly with your bank or credit card issuer, which has an independent obligation to investigate the transaction and issue a chargeback if the merchant cannot provide proof of authorisation.

Yafee strongly recommends keeping copies of all cancellation instructions, confirmation emails, and charge statements to support your case if escalation becomes necessary.

How to cancel Infotracer step by step

Follow this process to cancel your subscription and stop future charges.

Step 1: gather your account information

1. Locate the email address you used to register your Infotracer account.
2. Find your account number, which appears on your billing statement or in the account settings section of the website.
3. Note the exact amount of your last charge and the date it was processed.
4. Take screenshots of your billing history and subscription status if the account is still accessible.

Step 2: contact Infotracer support officially

1. Visit the Infotracer support page at infotracer.com and use the live chat or contact form if available.
   • State clearly: "I am requesting immediate cancellation of my subscription effective today. Please confirm the cancellation within 24 hours and provide a cancellation reference number."
2. If live chat is unavailable, send an email to [email protected] with the subject line "Cancellation Request - Account [Your Account Number]".
   • Include your registered email address, full name, account number, and the date you wish the cancellation to take effect.
   • Request written confirmation of cancellation within 48 hours.
3. Alternatively, call +1 (800) 791-1427 during US business hours (7 AM to 7 PM US Central Time) and ask for the cancellation department.
   • Request the support agent's name, the date and time of the call, and a reference number for your cancellation request.

Step 3: send a written cancellation letter to the registered office

If you do not receive confirmation within 48 hours of your initial contact, send a certified letter to Infotracer's official Data Management Department address. This creates a documented record that Yafee recommends for any future dispute with your bank or the DTI.

1. Address your letter to: Infotracer Data Management Department, PO Box 1430, Lewisville, TX 75067, USA.
2. Include the following information:
   • Your full name and registered email address.
   • Your account number.
   • The date you wish the cancellation to take effect (use "immediately" or specify today's date).
   • A request for written confirmation of cancellation within 7 days.
   • Your Philippine mailing address for their response.
3. Send the letter via international registered mail so you receive proof of delivery and can track the package.
4. Keep a photocopy of the letter and the tracking receipt for your records.

Step 4: request a chargeback from your bank if needed

1. If Infotracer charges your account after you have submitted a cancellation request, contact your bank's customer service immediately.
   • Report the charge as unauthorised or "billing error" and provide proof of your cancellation request.
   • Request that the bank issue a chargeback and investigate the merchant's failure to honour your cancellation.
2. If your account is linked to GCash, file a dispute through the GCash app and upload screenshots of your cancellation request and billing history.
3. Do not wait passively. Act within 60 days of the disputed charge, as most banks have strict time limits for chargeback claims.

Step 5: file a complaint with the department of trade and industry if necessary

1. If Infotracer does not cancel within 7 working days or continues charging after cancellation, file a formal complaint with the DTI Consumer Grievance Centre.
   • Visit the DTI website at dti.gov.ph or visit your nearest DTI office in person.
   • Provide copies of your cancellation request, all charge statements, bank correspondence, and any replies from Infotracer.
2. The DTI will investigate and can compel Infotracer to issue refunds and cease illegal collection practices.

What happens after you cancel

Cancellation takes effect immediately, but understanding the follow-up process ensures you do not encounter unwanted charges after your request is confirmed.

Your first week after cancellation

Within 3 to 5 working days of your cancellation request, Infotracer should send you a confirmation email stating that your subscription has been terminated and that you will not be charged again. Check this email carefully to ensure the cancellation date is correct and future billing is explicitly listed as "stopped".

Yafee advises checking your billing statement and email inbox during this period. If you receive a confirmation, save it permanently. If you do not receive confirmation within 7 days, resend your cancellation request and note the date and method.

Monitoring for unwanted charges

Watch your credit card or GCash account closely for the next 60 days. If a charge from Infotracer appears after your confirmed cancellation date, report it to your bank or payment provider immediately. Do not ignore it or assume it is a system error, as even one unauthorised charge after cancellation may indicate that Infotracer failed to process your request correctly.

Set a calendar reminder to check your account on the date your next monthly charge would have been due. This simple step catches problems early and gives you documentation to support a chargeback claim if needed.

Recovering your access and data

After cancellation, you will lose access to your Infotracer account. Any search history, saved reports, or bookmarks you stored in the account will no longer be available. Before you cancel, download or take screenshots of any reports or information you need to keep for your records.

Refunds and recovering charges you believe are fraudulent

Your right to a refund depends on when you are claiming it and the grounds for your claim.

Refunds within 14 days of the initial charge

If you enrolled in Infotracer, received your report, and realised within 14 days that the service operates as a recurring subscription rather than a one-time purchase, you may be entitled to a refund of your initial charge under the Consumer Act of the Philippines. Contact Infotracer support immediately and cite your reason: "I cancelled within 14 days of my initial payment because I was misled about the subscription nature of this service."

Most subscription services honour this "buyer's remorse" period if requested promptly. Infotracer may decline, in which case escalate to your bank and request a chargeback on the grounds of "unauthorised subscription" or "misleading advertising".

Refunds for charges incurred after cancellation

If you cancelled your subscription but Infotracer continued to charge you, you are entitled to a full refund of those charges. Contact support with proof of your cancellation request and the dates of the unwanted charges. If Infotracer refuses, your bank will almost certainly issue a chargeback, as this represents a clear violation of your cancellation instructions.

Refunds for misleading billing practices

If Infotracer failed to disclose the subscription model, billing amount, or cancellation procedure before charging you the first time, the Consumer Act of the Philippines entitles you to cancel and demand a refund of all charges. This applies even if you cancelled after 14 days. File a complaint with the DTI and provide evidence that the service did not clearly inform you of the recurring charge before you enrolled.

Yafee has helped thousands of consumers recover unauthorised charges by documenting their cancellation efforts and escalating to their banks and regulatory authorities. Your case is valid if you can show that Infotracer failed to obtain your clear, informed consent before processing recurring charges.

Common mistakes to avoid when cancelling

Most cancellation delays and refund denials occur because customers overlook simple procedural steps. Protect yourself by avoiding these traps.

Mistake 1: cancelling through an incorrect channel

Do not rely solely on a live chat or one-time phone call to cancel. Chat conversations disappear, and phone records are difficult to verify. Always follow up verbal or chat cancellation requests with an official email or letter. Yafee recommends sending an email to [email protected] immediately after any phone conversation to create a written record.

Mistake 2: assuming cancellation is complete without confirmation

Many customers cancel and then stop monitoring their account. Infotracer's systems may fail to process your request, or the company may require a second cancellation attempt. Check for a confirmation email within 48 hours. If you do not receive one, send a follow-up email or contact support again.

Mistake 3: waiting too long before disputing a charge

Your bank has strict time limits for investigating charges and issuing chargebacks, typically 60 days from the date the charge appeared on your statement. If you discover an unwanted charge after 60 days, your bank may refuse to reverse it. Act immediately when you spot a charge you did not authorise.

Mistake 4: not keeping copies of cancellation requests

Save every email you send, every confirmation you receive, and every bank record related to Infotracer. These documents prove your cancellation request and support any complaint you file with the DTI or your bank. Do not delete emails or chat logs.

Mistake 5: overlooking international payment processing delays

Because Infotracer is a US company and you are a Philippine customer, cancellation and refund processing may take 7 to 14 working days longer than domestic transactions. Do not assume a delay means cancellation failed. Wait 14 days before escalating to your bank.

Comparison: Infotracer versus alternative background check services

If you are cancelling Infotracer because you found a better option, or simply to avoid the monthly charge, this comparison may help you evaluate whether an alternative is worth your money.

For most Philippine users, local HR background check services offer better value and easier cancellation terms. If you only needed a single report, pay-per-search providers eliminate the risk of unwanted recurring charges altogether.

Your cancellation checklist

Use this checklist to ensure you have completed every step and protected your position.

• [ ] I have located my Infotracer account number and registered email address.
• [ ] I have taken screenshots of my billing history and current subscription status.
• [ ] I have sent a cancellation email to [email protected] with a clear request and my account details.
• [ ] I have called +1 (800) 791-1427 and requested cancellation, noting the support agent's name and reference number.
• [ ] I have sent a certified letter to the PO Box address if I did not receive email confirmation within 48 hours.
• [ ] I have kept copies of all cancellation requests, emails, and confirmations received.
• [ ] I have set a calendar reminder to check my bank or GCash account on the date my next charge would have been due.
• [ ] I have monitored for unwanted charges for at least 60 days after cancellation.
• [ ] If a charge appeared after cancellation, I have contacted my bank immediately to request a chargeback.
• [ ] If Infotracer refused to cancel, I have filed a complaint with the DTI and provided all supporting documents.

How to file a complaint with the department of trade and industry

If Infotracer refuses to honour your cancellation or continues charging after you have cancelled, escalation to the DTI is your next step.

Filing online

1. Visit the DTI Consumer Grievance Centre website at dti.gov.ph.
2. Complete the online complaint form with your personal details, the name of the merchant (Infotracer), and a detailed description of your issue.
3. Attach scanned copies of your cancellation request, all charge statements, and any correspondence with Infotracer or your bank.
4. Submit the form and save the confirmation email with your case reference number.

Filing in person

1. Visit your nearest DTI Regional Office with all supporting documents (originals and copies).
2. Request a complaint form and complete it in the presence of a DTI officer.
3. Provide copies of your cancellation request, billing statements, and any bank correspondence.
4. The DTI will issue a case reference number and provide you with a timeline for investigation.

The DTI will contact Infotracer and demand a response within 15 days. If Infotracer cannot justify the charges or fails to cancel your account as requested, the DTI can issue a cease-and-desist order and compel a refund. This process is free and does not require you to hire a lawyer.

Sending your cancellation letter to infotracer's office

If you did not receive cancellation confirmation within 48 hours of your initial contact, send a certified letter to create an official record.

The correct mailing address

Send your cancellation letter to the official Infotracer Data Management Department address at PO Box 1430, Lewisville, TX 75067, USA. This is the address where Infotracer processes cancellations and maintains subscriber records. Do not use third-party addresses, as they may be less reliable.

What to include in your letter

1. Your full name and Philippine address.
2. The email address registered to your Infotracer account.
3. Your Infotracer account number (if available).
4. The date you wish the cancellation to take effect, written as: "Effective date: [Today's Date]".
5. A direct statement: "I request immediate cancellation of my subscription to Infotracer. Please provide written confirmation within 7 business days. I request that no further charges be applied to my account as of this date."
6. Your Philippine phone number for their response.

Sending the letter securely

Use an international registered mail service so you receive proof of delivery. Philippine Post, DHL, or FedEx all offer tracking to the United States. Keep your tracking number and receipt permanently as evidence that you sent the cancellation request.

Allow 14 to 21 working days for the letter to arrive and for Infotracer to process your request. If you do not receive confirmation after 21 days, escalate to your bank and file a DTI complaint, citing the letter's tracking number as proof of your cancellation effort.

Final steps and what yafee recommends going forward

Cancelling Infotracer is straightforward if you follow the procedural steps and keep careful records. Your consumer rights under the Consumer Act of the Philippines are strong, and your bank has an obligation to investigate any charges you dispute.

Yafee has guided thousands of customers through this exact process and has found that the vast majority of cancellations succeed when customers send a written request to the company's official address and monitor their account for 60 days afterward. If you encounter resistance, do not hesitate to escalate to the DTI. The regulatory authority exists precisely to protect your rights when merchants fail to honour cancellation requests or fail to disclose subscription terms transparently.

Document everything, act within the time limits your bank sets for chargebacks, and file a DTI complaint if necessary. Your position is protected by law, and Yafee's step-by-step process ensures you have the evidence and procedural record to support your case at every stage.