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Frequently asked questions
Cancel Covenant Eyes: The Right Way
How to cancel Covenant Eyes and protect your privacy rights
Why you might want to cancel Covenant Eyes
Covenant Eyes is accountability and content-filtering software designed to monitor online activity across multiple devices, generate activity reports, and restrict access to certain content categories. The service is marketed primarily to individuals, families, and organizations seeking behavioral oversight and digital responsibility.
You may be using it voluntarily, through a family arrangement, as a workplace requirement, or as part of an institutional program. If you've decided to leave, your reasons are valid-whether privacy concerns, changes in family circumstances, cost considerations, or dissatisfaction with the monitoring features themselves. Canceling a service with administrative controls requires specific steps, but your consumer rights are strong. Yafee has helped thousands of consumers understand their legal position and execute cancellations successfully.
Why uninstalling the app is not enough
This point is critical: deleting or uninstalling the Covenant Eyes app from your device does not cancel your subscription. Your account remains active in the company's billing system, and charges continue automatically. Many users discover this costly mistake weeks or months later when credit card statements reveal recurring charges despite the app no longer appearing on their phone or computer.
Covenant Eyes maintains your billing relationship until you explicitly request cancellation through the proper channels. Active subscription status persists independently of app installation. That reality makes following the exact procedural steps below non-negotiable.
Account administration and authorization requirements
Only the Account Admin-the person who initially created the subscription and manages billing-can request cancellation. If you are not the account holder, you must work directly with that person or request their authorization. This restriction appears in Covenant Eyes' end user license agreement and reflects standard practice among family accountability services where one account owner manages the financial relationship.
Your consumer rights under federal law
Federal consumer protection statutes establish clear rights that strengthen your negotiating position and provide escalation options if the company refuses to cooperate.
The federal trade commission act and automatic renewal rules
The Telemarketing Sales Rule and the Federal Trade Commission Act (FTC Act) require companies to honor cancellation requests within a reasonable timeframe and cease billing immediately upon confirmation of termination. The FTC has specifically mandated that companies make cancellation as easy as signup-meaning Covenant Eyes cannot bury cancellation requests in fine print or require you to jump through excessive procedural hoops.
If Covenant Eyes continues charging after you've submitted a formal cancellation request, or if the company deliberately obscures the cancellation process, you have grounds to file a complaint with the FTC at reportfraud.ftc.gov. This is your primary enforcement tool if the Member Care team refuses to honor your request.
Your legal position
- You have the right to cancel your subscription at any time by contacting the Account Admin to initiate the request.
- Covenant Eyes must confirm cancellation and stop billing within a reasonable period (typically 5-10 business days).
- If the company continues charging after written confirmation of cancellation, file a complaint with the FTC or your state attorney general.
- Some states (California, New York, Illinois, and others) have stronger automatic renewal laws-check your state attorney general's website for additional protections.
State-level subscription cancellation protections
Many states have enacted laws governing automatic renewal subscriptions. California's Automatic Renewal Law, for example, requires explicit written confirmation of cancellation and prohibits continued billing after termination. New York's General Business Law Section 527 imposes similar requirements. If you live in a state with robust consumer protection laws, those rules reinforce your federal position and give you additional leverage.
Yafee recommends checking your state's attorney general website before contacting Member Care-knowing your state-specific rights strengthens your cancellation request.
Covenant Eyes pricing and subscription plans
Understanding your current payment arrangement helps you calculate potential refunds and determines which cancellation timeline applies to your situation.
| Plan type | Billing cycle | Monthly cost (approx.) | Refund eligibility |
|---|---|---|---|
| Monthly subscription | Renews monthly on the anniversary date | $10-15/month | 30-day money-back guarantee; after 30 days, prorated refunds may apply |
| Annual subscription | Renews yearly on the anniversary date | $99-129/year | 30-day money-back guarantee; prorated refunds available for unused portion after 30 days |
| In-app purchase (Apple) | Managed through Apple App Store billing | Varies by region | Apple's refund policy governs; 14-day window typically applies |
| In-app purchase (Android) | Managed through Google Play Store billing | Varies by region | Google Play's refund policy governs; 48-hour window typically applies |
| Family plan (multi-user) | Renews monthly or annually depending on tier | $20-30/month or $199-249/year | Same refund policy; applies to entire family account |
Your refund eligibility depends on the date you signed up, your subscription type, and whether you purchased directly from Covenant Eyes or through an app store. Document your purchase confirmation email and sign-up date-you will need both when requesting a refund.
Step-by-step cancellation methods
Covenant Eyes offers multiple cancellation pathways depending on how you subscribed and who manages your account. Follow the method that applies to your situation.
Cancel via direct contact with member care
This is the primary cancellation method for most direct subscribers. The Account Admin must contact Covenant Eyes' Member Care team to submit a cancellation request.
- Contact Member Care through one of these channels:
- Live chat: Visit the Covenant Eyes website and select the chat option during business hours
- Email: Send a formal cancellation request to their support email address (request this from the website or previous correspondence)
- Phone: Call +1 989-720-8000 during business hours (Monday through Friday, 9:00 AM to 5:15 PM Eastern Time)
- Provide your full name, email address associated with the account, and account creation date.
- Explicitly state: "I am the Account Admin and request immediate cancellation of my Covenant Eyes subscription effective immediately."
- Ask Member Care to confirm cancellation in writing via email, including the cancellation date and final billing date.
- Request clarification on whether a refund applies based on your plan type and purchase date.
- Allow 5-10 business days for billing to cease and account deactivation to complete.
Cancel an apple app store in-app purchase
If you subscribed through Apple's App Store, you must cancel through Apple's system, not through Covenant Eyes directly. Apple's refund terms differ from Covenant Eyes' policy.
- Open the Settings app on your iOS device.
- Tap your name at the top, then select "Subscriptions."
- Find and tap "Covenant Eyes" in the active subscriptions list.
- Tap "Cancel Subscription" at the bottom of the screen.
- Confirm cancellation when prompted; Apple will display your cancellation date and final billing date.
- Apple will send a confirmation email to your account email address within minutes.
- Access to Covenant Eyes will remain active until the end of your current billing cycle; cancellation prevents future renewal only.
If you request cancellation within 14 days of your initial purchase, Apple typically allows a full refund. After 14 days, refunds are at Apple's discretion. Contact Apple Support at support.apple.com if Covenant Eyes continues charging after you've cancelled through the App Store.
Cancel a google play store in-app purchase
Android users who subscribed through Google Play must cancel within Google's system rather than through Covenant Eyes' Member Care.
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top right corner.
- Select "Manage subscriptions."
- Find and tap "Covenant Eyes."
- Tap "Cancel subscription" and confirm when prompted.
- Google will display your cancellation date and notify you via email.
- Service access continues until the end of your current billing cycle; future renewals are blocked.
Google Play allows refunds within 48 hours of purchase for first-time buyers. After that window, refunds depend on your specific situation and Google's review. Contact Google Play Support at support.google.com if continued charges appear after cancellation.
What happens after you cancel
Cancellation does not occur instantly-understanding the timeline prevents confusion and protects you from unexpected charges.
Timeline and access period
When you request cancellation, Covenant Eyes processes the request within 1-3 business days. Your access continues through the end of your current billing cycle. For example, if you request cancellation on the 15th of a month and your billing date is the 30th, service access continues until the 30th, and no charge occurs on the 30th. You may receive a confirmation email from Member Care or the respective app store confirming the cancellation and final service date.
Verifying cancellation and monitoring your billing
Do not assume cancellation has processed without verification. Take these steps to confirm:
- Check your email for a cancellation confirmation from Covenant Eyes or your app store within 48 hours of your request.
- Log into your Covenant Eyes account (if still accessible) to verify that the subscription status shows "cancelled" or "inactive."
- Review your credit card or bank statement 7-10 days after your expected final billing date to confirm no new charges appear.
- If a charge appears after your confirmed cancellation date, contact Member Care immediately and reference your cancellation confirmation email.
Requesting a refund after cancellation
Refund eligibility depends on your subscription type and purchase date. Submit a refund request as follows:
- Send a formal refund request email to Member Care stating your account email, purchase date, and the reason for the refund (within 30-day money-back window or prorated claim).
- Include a copy of your original purchase confirmation and your cancellation confirmation email.
- Request a specific refund amount based on Covenant Eyes' stated refund policy or your state's consumer protection requirements.
- Allow 7-14 business days for Member Care to process your request; they will respond with an approval or denial and expected refund timeline.
- If denied, escalate to your state attorney general's office or file an FTC complaint if you believe the refusal violates consumer law.
Common cancellation mistakes to avoid
You are not alone in facing obstacles during this process-being aware of common pitfalls helps you navigate them successfully.
Mistake one: confusing non-admin accounts with account administration
If you use Covenant Eyes but did not create the original subscription, you cannot cancel. Only the Account Admin holds cancellation authority. If you are a monitored user or secondary account holder, you must ask the Account Admin to initiate cancellation. Some families create conflict by having the monitored person request cancellation without involving the account holder; this request will be denied, which creates frustration and delays.
Solution: Identify the Account Admin (usually the person who signed up or whose payment method was used) and work collaboratively on the cancellation decision.
Mistake two: relying on app deletion as cancellation
Uninstalling Covenant Eyes from your devices stops the monitoring in practice but leaves your subscription active and billing intact. Charges continue until you submit a formal cancellation request through Member Care or your app store.
Solution: After uninstalling, contact Member Care the same day via phone or chat to confirm your cancellation request is submitted and documented.
Mistake three: not requesting written cancellation confirmation
If Member Care verbally agrees to cancel during a phone call or chat session, ask them to send an email confirmation immediately. Verbal agreements lack documentation, and disputes over whether cancellation was requested are difficult to resolve without written proof.
Solution: Always request that Member Care send a follow-up email confirming the cancellation date, final billing date, and any refund eligibility within 24 hours of your call or chat.
Mistake four: ignoring the first renewal charge after cancellation
Occasionally, billing systems process a final charge even after cancellation is confirmed. This is often a system error, not intentional fraud, but you must dispute it immediately to trigger a refund.
Solution: Check your bank or credit card statement 7-10 days after your expected final billing date. If a charge appears, contact Member Care with your cancellation confirmation email and request an immediate refund, referencing your state's consumer protection law.
Pricing comparison and whether cancellation makes financial sense
Evaluating the financial impact of cancellation helps you decide whether to request a refund or absorb the cost of your current billing cycle.
| Scenario | Days since signup | Refund decision | Action |
|---|---|---|---|
| Monthly plan, 10 days after purchase | 10 days | Request full refund | Contact Member Care; you qualify for the 30-day money-back guarantee |
| Annual plan, 45 days after purchase | 45 days | Request prorated refund | Calculate unused portion ($99 × 320/365 days = ~$87 refund eligible); request prorated amount |
| Monthly plan, 35 days after purchase | 35 days | Refund unlikely but negotiate | Request refund anyway, citing the 30-day window; some companies honor 35-day requests to retain customer goodwill |
| Annual plan, day of next renewal | 365 days | Cancel before renewal | Request cancellation immediately; if renewal charge posts, dispute it and request chargeback if Member Care refuses refund |
| In-app purchase (Apple), 8 days post-purchase | 8 days | Request full refund from Apple | Contact Apple Support at support.apple.com; Apple refunds within 14 days automatically in most cases |
If you are within the 30-day money-back guarantee window, always request a full refund. If beyond 30 days but within an annual cycle, calculate the prorated amount and present that figure to Member Care. Yafee recommends keeping thorough records of all correspondence, as these documents support both refund claims and FTC complaints if necessary.
What to do if Covenant Eyes refuses to cancel or refund
If Member Care denies your cancellation request or refuses to stop billing after confirmation, escalation becomes necessary. Your consumer protection laws provide legal remedies.
Step one: escalate within Covenant Eyes
Request escalation to a supervisor or manager within the Member Care department. Provide your original cancellation request, the date you submitted it, and documentation of any continued charges. State clearly that if billing does not cease within 48 hours, you will file a formal complaint with the FTC and your state attorney general.
Step two: file a complaint with the federal trade commission
Visit reportfraud.ftc.gov and file a formal complaint alleging that Covenant Eyes violated the Telemarketing Sales Rule and the FTC Act by refusing to honor your cancellation request or continuing to bill after termination. Provide your cancellation confirmation email, evidence of continued charges, and all correspondence with Member Care. The FTC investigates patterns of consumer complaints and can initiate enforcement actions against the company.
Step three: contact your state attorney general
Most state attorneys general have consumer protection divisions that investigate subscription billing complaints. Visit your state's official website and locate the consumer protection office. File a complaint documenting your cancellation request, the company's refusal, and the impact on your finances. States with strong automatic renewal laws (California, New York, Illinois, and others) actively pursue these cases.
Step four: dispute the charge with your bank or credit card company
If Covenant Eyes continues charging after you've cancelled, contact your bank or credit card issuer and initiate a dispute (also called a chargeback). Provide your cancellation confirmation, evidence of the unauthorized charges, and documentation of your attempts to resolve the issue with Member Care. Most financial institutions reverse unauthorized charges within 30-60 days.
Key takeaways and next steps
Canceling Covenant Eyes requires submitting a formal request to the Account Admin and Member Care, confirming cancellation in writing, and verifying that billing ceases. Uninstalling the app does not cancel your subscription. Federal law requires the company to honor your cancellation within a reasonable timeframe, and if they refuse, you have clear escalation paths through the FTC and your state attorney general.
Yafee has helped thousands of consumers navigate subscription cancellations by understanding their legal position and documenting every step. Your consumer rights are strong-use them. If Covenant Eyes makes cancellation difficult or continues billing without authorization, you have legal remedies available. For additional guidance on your specific situation, Yafee at yafee.com provides personalized contract review and consumer protection consultation at every stage of your cancellation process.